Troubleshooting

The following table lists known issues and how to solve them.

Issue

Cause

Solution

When you access the environment, the following error message appears:

Cannot open the application. See the log file null.

User does not have administrator permissions.

!MESSAGE Error reading configuration: C:\ProgramData\Telit\AppZoneIDE\eclipse\configuration\org.eclipse.osgi\.manager\.fileTableLock (Access is denied)

Change the permissions of the following file: .fileTableLock

When you try to load the application to the module, the AZ C Console displays the following error:

Error in AT&K3 command

The module is not connected.

Check the module is connected and is on. To verify that the module is connected in a Windows environment:

1.  From the Control Panel, open Device Manager.

2.  Expand Modems.

3.  Verify that a Telit modem is displayed.