We use fast and cost effective methods to ensure efficient and safe delivery of your order.
All our items are despatched by a network of carriers including amongst others, Royal Mail and DHL.
We will do our best to despatch your order the same day, we are currently despatching 97% of all orders same day.
If you want to track your parcel, please use the tracking reference from your E-despatch notification that has been emailed to you.
The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
Cooksongold welcomes orders from all over the world, and currently deals with customers in over 50 countries.
International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket. If you are looking to order hazardous goods, please note that some carriers will not take these.
Any customs or import duties are charged once the order reaches it's destination country and must be paid by the recipient of the order. You can now click & collect from our Birmingham Jewellery Quarter counter or our Hatton Garden Counter. On the subsequent screens, you will be asked to select which counter you want to collect from and a pick up time.
The collection time is 2 hours from ordering if you are collecting from Hatton Garden or 1 hour collect time from Birmingham. If you are returning an item and you request for another product, then please be aware that a credit will be raised on the returned product. Please contact our sales office to help process your returned goods quickly and efficiently.


Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error. At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ. Returned goods will be credited if returned in their original condition, and with a completed Returns Form. We will only refund return postage for goods not required if returned in less than 30 days. If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office. You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. We regret to advise that some special order items including some cut bullion will not be accepted for return.
If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g.
Ecogold is recycled gold that has been recycled back via a traceable process into fine gold.
We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
Please note that our trackable services are Royal Mail Special Delivery, TNT, FedEx and DHL. We have no control over these charges, take no responsibility for them and cannot predict what they may be.


What we recommend you to do initially when receiving your goods is to check them carefully before using them. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund.
Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
The feed material for Ecogold comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.When you buy Ecogold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining.
If you pay for your orders using a credit or debit card, then we will contact you for payment. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you pay for your orders using a credit or debit card, then we will contact you for payment. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.



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