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DEPARTURE AIRPORT Vietnam Airlines ground service is provided by China Southern at Guangzhou Airport. LOUNGE Vietnam Airlines business class customers use the China Southern Airlines international lounge facility, but this is the poorer standard Frequent flyer section and not the standard business class section. AIRPLANE & CABIN FLOWN This 2hr 40 mins flight was on a Vietnam Airlines A321 aircraft, and Business class was 70% full, with 2 staff serving this section. BAGGAGE ALLOWANCE Business class customers are permitted check baggage up to 30kg, and 2 pieces of hand luggage up to 7kg each. THE SEAT Business class seats are arranged 2×2, and with a seat pitch of 38 inches, comfort levels are fine for flights up to 3-4 hours.
CABIN & TOILETS A single toilet at the front of the aircraft is dedicated for business class customers. SCHEDULE The flight pushed back 5 minutes late, and despite a delay during taxiing, the arrival into Hanoi was according to schedule. ENTERTAINMENT Vietnam Airlines do not provide in-seat PTV entertainment on these aircraft nor is there any power source in the seat. COMFORTS No blankets are offered, and a small pillow could be requested from a member of cabin staff. VERDICT The flight was on time, cabin comfort levels were fair, food quite acceptable and the service efficient – so most of the requirement boxes are well ticked.
World Airline Star Rating is the recognised global airline rating system that classifies airlines by the Quality of their front-line product and staff service standards. Read the latest Airline Customer reviews and Ratings on Skytrax, the world's most comprehensive airline review site.
Just seven airlines in the world have received the prestigious 5-Star Airline rating, by providing highest standards of Airport and Onboard Product to customers.
Travellers take part each year in the world’s largest international airline passenger satisfaction survey to decide award winners. It is a great honour to be named World’s Best Airport by Skytrax for the third year running.
Restaurant upstairs either buffet or a la carte menu has a large array of choice and there is another downstairs where you can order sandwich and snacks of your choice. More airlines now offer the option to pay and reserve your seats online, either at the time of booking, or when you perform online check-in. Our Special Features section lets you take a look inside airline cabins, view airline seats or maybe savour airline onboard meal options. The comprehensive Airline and Airport customer review site for airlines and airports across the world. The 777 is the current flagship of Vietnam Airlines' fleet until new Boeing 787s and Airbus A350s join later in 2015.
With a fabulous Cabin Crew and tasty, delicious food, the disappointing ordeal of being greeted with a Business Class seating format I first experienced on Delta Airlines back in the late 90's was somewhat compensated. We flew Hanoi - CDG on a VN 777, leaving on the eve of TET although there was little celebratory about the service. Vietnam Airlines is the national flag carrier of Vietnam, flying to 46 destinations in 19 countries. Business Lounges are available at all international stations, and are open to VIPs, Business Class passengers, Golden Lotus Plus Platinum members and Vietnam Airlines Gold members.

Vietnam Airlines offer the Golden Lotus Plus Program, which gives frequent flyers special privileges and the opportunity to earn rewards. By proceeding I agree to Flight Centre's Terms of Use and my personal information being handled in accordance with Flight Centre's Privacy Policy. LOWEST AIRFARE GUARANTEEHere you'll find the lowest available prices on cheap international flights to a huge range of worldwide destinations. Azura has three main restaurants (Peninsular, Oriental and Meridian) offering four-course silver service dining with restaurant Seventeen providing a venue for that special occasion. For those passengers who like to be pampered you will be surprised with the expansive Spa Retreat and fitness areas at the front of the ship.
Manhattan and Malabar were well utilized areas for lectures, classical recitals, dancing and general music venues. Passenger figures published by the Airports Council International (ACI) for 2009 make for fascinating reading and reflect very much on how the world is doing economically.
It is a pity that ACI does not publish the figures for connecting traffic which would also make for interesting analysis.  Perhaps for next year?
Vietnam Airlines’ first A350 XWB features 29 Business Class seats, which convert into fully flat beds. Vietnam Airlines has become just the second airline in the world to operate the new Airbus A350 XWB and now has its sights set on a wide-reaching upgrade to its long-haul fleet. The aircraft, which has initially been deployed on the Hanoi-Ho Chi Minh domestic sector ahead of serving the Hanoi-Paris route, is configured in three classes.
Trinh Ngoc Thanh, Executive Vice President, Commercial, Vietnam Airlines, commented: “The arrival of the A350 XWB marks the start of a major upgrade of our long-haul fleet. Each airline sets their own rules and will gleefully charge you extra if your cabin baggage doesn't conform. You will not only enjoy special group discounts but also customised options that is best for group travel. After departure cabin staff came into the cabin to ask passengers to choose their main course for the supper service – the choice was between fish and beef. A small salad with a sachet of dressing and the hot beef entree were both to a good standard, with good flavour.
All of the required service items were provided quickly and efficiently, but it was done without any real enthusiasm or interest from cabin staff. The only real disappointment was the lack of personality or identity for the cabin staff service. This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport.. You can review the airline service and general trip experience, review their cabin seat standards, review the lounge quality.
Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. They had an adjustable, mechanical lumbar system, which adjusted from uncomfortable to very uncomfortable. I had to ask at the desk to find out which desks I could check in at as they were initially only labelled for Paris. Choose one of their popular destinations below or contact 6692 9778 today and ask about our great Vietnam Airlines deals.

First Class and Business Class passengers of other Skyteam airlines as well as Elite Plus Card members are offered this service at Noi Bai and Tan Son Nhat airports. Business Class features 29 seats that convert into fully flat beds, Premium Economy features 45 seats and Economy Class includes 231 seats.
Combining the latest technologies, a wider cabin and the highest levels of comfort, the A350 XWB will enable us to fly our passengers in style whichever class of travel they choose. Some of these charges will effectively double or triple your fare – so all of a sudden, that bargain city break becomes decidedly more expensive. Due to more than 12 passengers at the business class counter with several bags each to check in, the queuing time was unacceptable from a supposed premium service aspect.
About 15 minutes later, staff proceeded through the cabin with the serving cart, laying a cloth onto the table and serving the meal tray. Smiles were hard to come by, and there was certainly no evidence of the charm and hospitality that Vietnamese service normally provides. This new Terminal in Hanoi that Vietnam Airlines use is well signposted and walking distances not too bad, and with no queues at Immigration it was less than 10 mins from aircraft exit into a waiting taxi. Efficiency was okay, but these staff seemed to be in a bad mood and lacking any aspects of Vietnamese charm and hospitality. Members of other SkyTeam airline rewards programs can earn points by flying with Vietnam Airlines.
The selected white wine (Sauvignon Blanc) was good and staff were efficient at offering refills and other drinks.
Whilst this was the return segment of the cabin staff duty period that day, with these flight durations one would expect to receive some more personable style of service, again when you contrast with the friendly style of service that many Vietnamese service providers can deliver. Business Class passengers are also given access to many lounges operated by other Skyteam airlines around the world. Immigration is also an area where you can experience long queues in Guangzhou, but again this flight departure time was during a relatively quiet period for the international terminal, and only 5 minutes waiting was required.
Most flights offer a selection of juices, soft drinks, tea, coffee, beers, spirits and wines. Each seat has its own entertainment unit with movies, TV programs, music and games.Deluxe EconomyDeluxe Economy seats have a pitch of 38 inches and a width of 20 inches. A snack or refreshment is served on flights more than 90 minutes, while a hot meal is served on flights more than 2 hours.
Each seat has its own entertainment unit with movies, TV programs, music and games.BusinessBusiness Class seats have a pitch of 62 inches, a width of 20 inches, and recline to lie flat. Food options include traditional Vietnamese cuisine as well as meals from all around the world. A wide range of premium beers, wines and spirits are available, as well as juices, soft drinks, tea and coffee.

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