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Survey - Part 1:

Self-service system refers to any technology that enables customers to perform services by themselves, without (or with minimum) assistance from a human staff member. Some popular self-service systems commonly seen in our daily lives include but are not limited to the examples as follows.




Based on your real-life experience with self-service systems in general, please answer the following questions.


1. How frequently do you use self-service systems in your real life?

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2. I feel apprehensive about using self-service systems.

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3. I hesitate to use self-service systems for fear of making mistakes I cannot correct.

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4. Self-service systems are intimidating to me.

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5. Using self-service systems is complicated.

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6. Using self-service systems requires a lot of mental effort.

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7. I find self-service systems to be easy to use.

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8. In general, I l like to use self-service systems.

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