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Importantly, the quality of your service increases the Customer’s level of satisfaction. At the end of the study, the Customer’s satisfaction determines their payoff. Completing more decodes leads to higher quality of service, which in turn leads to higher customer satisfaction. Higher customer satisfaction results in a higher payoff for the Customer.
{% if compensation_type == 'Service_charge' %}However, the service charge the Customer pays you decreases the Customer’s payoff.
{% elif compensation_type == 'Pre_tip' or compensation_type == 'Post_tip' %}However, the tip the Customer pays you decreases the Customer’s payoff.
{% endif %}Please click ‘Next’ to continue.
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