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<p><strong>General policy:</strong> In a customer service center, a manager evaluates employees by analyzing the content and tone of their calls with customers.</p>

<p><strong>Specific scenario:</strong>  Jayln works at the customer service center. Based on past call recordings, the manager evaluates his performance.</p>

<p>How much do you agree or disagree that the manager's decision makes Jayln feel:</p>
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