One Call Concepts, Inc. Privacy Policy

Last Updated: July 30, 2018

 

Introduction

 

One Call Concepts (referred to herein as “OCC”) is a service provider in the One Call industry providing a turn key solution for the Damage Prevention industry.  As part of the turn key service, OCC provides Software providing web sites and services (referred to herein as the “Software”) to an entity (referred to herein as the “Subscriber”).  The Subscriber is made up of a membership of utilities (referred to herein as the “Membership”). This privacy policy describes what information OCC Software collects, how it is used, and what options are offered to control that information.

 

Information Collected

 

OCC Software provides the Subscriber with the capability to capture detailed information regarding excavation sites.  The information is captured through 811 calls or internet ticket taking.  The fields required are identified by the Subscriber’s State Law.   Generally, data used in damage prevention is already in the public domain.  Personal data regarding contact information includes the follow types of data:

·      Telephone numbers for point of contacts

·      Name for points of contacts

·      Company information for those involved in the excavation

When using OCC Software, some information like IP address, device or browser information, log information, is automatically collected about your usage to help with technical issues encountered with use of the Software.

 

How Data Is Used

 

OCC will use the collected data within the scope of the Subscriber’s State Law and can include the following uses:

• Providing, operating, hosting, maintaining, connecting, and improving OCC Software, and enabling you to access, use and connect OCC Software
• Processing and completing transactions within OCC Software, such as creating and submitting various excavation tickets types which describe an excavation area.
• Providing customer service and support, providing you with transactional communications, such as ticket submissions, providing technical notices, updates, security alerts and support and administrative messages
• Providing you with information and support for related OCC Software available to you under the agreement with the Subscriber.
• Ensuring compliance with the Subscriber’s State Law.
• Understanding how the OCC Software is being configured and used, how the OC Software and the user experience can be improved for the benefit of all users, and to develop new products and services
• Investigating and preventing fraudulent transactions, unauthorized access or other security incidents, and other illegal activities

 

How Data Is Shared

OCC may share data with its corporate affiliates and agents that cooperate to provide OCC services throughout the continental United States.

Any data stored in OCC Software is available to the Membership and those other users or third parties to which the Membership chooses to provide access.  The Membership may request to make their information available to third parties through the Subscriber. 

 

Neither OCC or the Subscriber sell or rent data to third parties for marketing purposes unless the Membership has separately granted permission to do so. 

 

OCC and the Subscriber may share the Membership data to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or well-being of any person, violations of agreements, response to legal proceedings, or as required by law.

 

Security and Retention of Data

 

OCC uses standard security technology to protect data from unauthorized access.  Information for 811 ticketing is stored in active databases indefinitely depending upon the service, type of data, applicable law, and direction from the Subscriber.  The OCC Security Summary is available upon request which contains more detail on the types of security measures used by OCC Software.

 

 

Updates and Questions

 

If OCC changes this privacy statement, OCC will post any changes and modify the date time stamp.  OCC reserves the right to make any changes at any time, without notice.  Any questions or concerns regarding this statement should be directed to the Subscriber.  You will receive an acknowledgment from OCC personnel, who will establish a line of communication regarding your request.