Effective Date: October 1, 2026
These Terms of Service ("Terms") govern your use of the websites operated by Salon Lofts Group, LLC, including salonlofts.com (the "Site"); the Loftly mobile applications for iOS and Android (the "Apps"); the Loft Owner portal and any related online tools (the "Portal"); and the phone, text message, email, and push notification channels we use to communicate with you (together, the "Services"). "Salon Lofts," "we," "us," and "our" mean Salon Lofts Group, LLC. "You" means any person who accesses or uses the Services.
By creating an account, booking an appointment, submitting an inquiry, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services. You agree that these Terms are entered into electronically and have the same effect as a signed written agreement, and that we may deliver notices to you electronically, including by posting them on the Services or sending them to the contact information associated with your account.
The Services are used by three groups of people, and some sections of these Terms apply only to one of them:
You must be at least 18 years old, or the age of majority where you live, to create an account. A parent or legal guardian may book appointments for a minor and is responsible for that minor's use of the Services.
You agree to provide accurate, current information and to keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. Your account is personal to you and may not be shared, sold, or transferred. Notify us promptly at info@salonlofts.com if you believe your account has been accessed without your permission. We may use verification methods, such as one-time passcodes sent to your phone or email, to protect your account.
We communicate through several channels: phone calls, text messages (SMS/MMS), email, in-app messages, and push notifications. This section explains what you agree to when you give us your contact information. Our Privacy Policy explains how we handle the information involved.
(a) Service communications. If you provide a phone number or email address, you agree that Salon Lofts, and Loft Owners with whom you book, may contact you at that number or address about your account, appointments, bookings, payments, security, and requests you have made. These include appointment confirmations and reminders, cancellation notices, one-time passcodes, and responses to your questions.
(b) Phone calls from Salon Lofts. If you submit an inquiry, request a tour, or ask about leasing a loft, you agree that Salon Lofts representatives may call you at the number you provide to respond to your request, schedule or follow up on a tour, and discuss leasing opportunities. We will obtain your separate, express written consent before placing marketing calls to you using an automatic telephone dialing system or an artificial or prerecorded voice. Consent to receive marketing calls or texts is not a condition of any purchase, lease, or use of the Services.
(c) Calling us. When you call Salon Lofts, our phone systems and service providers receive information about the call, such as your phone number, the time and length of the call, and the number you dialed. Our representatives may make notes about your request. If a call is recorded, we will tell you at the beginning of the call.
(d) Text messages. If you opt in to text messages, message frequency varies based on your activity and preferences. Message and data rates may apply. Reply STOP to any message to stop receiving texts from that program, or HELP for help. Carriers are not liable for delayed or undelivered messages.
(e) Opting out. You may revoke consent to calls or texts at any time using any reasonable method, including telling a representative during a call, replying STOP to a text, emailing info@salonlofts.com, or calling us at (888) 295-6073. We will honor your request within the time required by law. You may unsubscribe from marketing emails using the link in any such email and manage push notifications in your device settings. Opting out of marketing does not stop service communications that are necessary to operate your account or appointments.
(f) Your number. You agree to provide only a phone number that you own or are authorized to use, and to tell us if you stop using it, so that we do not contact someone else by mistake.
(g) Communications from Loft Owners. Loft Owners are independent businesses. When a Loft Owner contacts you using tools we provide, the Loft Owner is responsible for complying with applicable law and your communication preferences.
Appointments booked through the Services are with Loft Owners, not with Salon Lofts. Each Loft Owner sets their own services, prices, and cancellation and no-show policies, including the amount of any fee and the notice required to cancel. By booking, you agree to the Loft Owner's policy as shown at the time of booking and authorize the payment method you provide to be charged for services, deposits, and any applicable cancellation or no-show fees. Questions about a service, charge, or policy should be directed to your Loft Owner first.
Payments are processed by third-party payment processors. Salon Lofts does not store full payment card numbers. Your use of payment features may also be subject to the processor's terms.
Loft Owners lease space from Salon Lofts and are independent businesses, not employees, agents, or partners of Salon Lofts. Salon Lofts does not provide, supervise, or guarantee the services Loft Owners perform, and is not responsible for the quality, safety, legality, or outcome of those services, or for the accuracy of Loft Owner profiles, prices, or availability.
If you are a Loft Owner, the following also applies to you:
You may be able to submit reviews, ratings, photos, profile content, messages, and other material ("User Content"). You keep ownership of your User Content. You grant Salon Lofts a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, adapt, and distribute your User Content in connection with operating, promoting, and improving the Services. For Loft Owners, this license continues for a reasonable period after you remove content or leave Salon Lofts so that we can update our materials.
You are responsible for your User Content and represent that you have the rights needed to submit it. Reviews must reflect your genuine experience; you may not post reviews for your own business, for a competitor, or in exchange for compensation that you do not disclose. We may moderate, decline, or remove User Content that violates these Terms, the law, or our content standards, but we are not obligated to monitor it.
If you send us suggestions or feedback about the Services, you agree that we may use it without restriction or compensation to you.
You agree not to:
The Services and all content we provide, including text, graphics, logos, trademarks, software, and the selection and arrangement of content, are owned by Salon Lofts or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services, and to download and use the Apps on devices you own or control, for their intended purpose. All rights not expressly granted are reserved. Other trademarks shown on the Services belong to their respective owners, and references to them do not imply endorsement.
You may link to the Site as long as you do not frame it, remove or obscure any notices, or suggest an endorsement we have not given, and you remove the link if we ask.
If you download an App from the Apple App Store or Google Play, you also agree to that store's terms. For Apps obtained from Apple: these Terms are between you and Salon Lofts, not Apple; Apple has no obligation to provide maintenance or support for the App; to the maximum extent permitted by law, Apple has no warranty obligation for the App; Apple is not responsible for addressing claims relating to the App, including product liability, legal or regulatory compliance, or intellectual property claims; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. We may release updates that you must install to continue using the App.
The Services may include content from, links to, or integrations with third parties, such as payment processors, e-signature providers, mapping services, and communications providers. We do not control and are not responsible for third-party services, and your use of them is subject to their terms and privacy practices.
We may change, suspend, or discontinue any part of the Services at any time. We do not guarantee that the Services will be available without interruption or error, that defects will be corrected, or that information on the Services is complete or current. We may investigate suspected violations of these Terms and may cooperate with law enforcement and disclose information as described in our Privacy Policy.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SALON LOFTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SALON LOFTS MAKES NO WARRANTY REGARDING SERVICES PERFORMED BY LOFT OWNERS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, SALON LOFTS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SALON LOFTS THROUGH THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW, AND THEY DO NOT LIMIT ANY OBLIGATIONS UNDER A LOFT OWNER'S LEASE.
To the extent permitted by law, you agree to indemnify and hold harmless Salon Lofts and its affiliates, officers, employees, and agents from claims, losses, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms or applicable law, your User Content, or, if you are a Loft Owner, services you provide and communications you send to clients.
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at info@salonlofts.com or the address in Section 19 and give us a reasonable opportunity to resolve the dispute informally. Any dispute arising out of or relating to the Services or these Terms that is not resolved informally will be brought exclusively in the state or federal courts located in Franklin County, Ohio, and you and Salon Lofts consent to the personal jurisdiction of those courts. Either party may instead bring an individual claim in small claims court if it qualifies. To the extent permitted by law, any claim must be brought within one year after it arises. Disputes arising under a Loft Owner's lease are governed by the dispute resolution terms of the lease.
You may stop using the Services and request closure of your account at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms, if required by law, or if we discontinue the Services. For Loft Owners, access to the Portal may also end when your lease ends. Sections that by their nature should survive termination, including Sections 7, 9, and 13 through 18, will survive.
We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms with a new effective date and, where appropriate, by email, in-app notice, or other reasonable means before the changes take effect. Continued use of the Services after the effective date means you accept the updated Terms.
These Terms, together with the Privacy Policy and, for Loft Owners, your lease, are the entire agreement between you and Salon Lofts about the Services. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Nothing in these Terms creates a partnership, employment, or agency relationship.
Salon Lofts Group, LLC
226 North 5th St., Suite 530
Columbus, OH 43215
Email: info@salonlofts.com
Phone: (888) 295-6073