Effective Date: October 1, 2026
This Privacy Policy explains how Salon Lofts Group, LLC ("Salon Lofts," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use salonlofts.com (the "Site"); the Loftly mobile applications (the "Apps"); the Loft Owner portal (the "Portal"); and when you communicate with us by phone, text message, email, or push notification (together, the "Services"). It applies to clients who book appointments, Loft Owners who lease studio space, and prospects who inquire about leasing. Our Terms of Service also apply to your use of the Services.
Information you provide to us.
Information collected automatically.
Information from other sources.
We use personal information to:
When you call us. Our phone systems and service providers receive your phone number and caller ID information, the date, time, and duration of the call, and the number you dialed. Some of our published phone numbers are tracking numbers that let us see which advertisement, listing, or webpage led to your call. Our representatives may record notes about your request in our customer relationship management systems. We use this information to route and answer your call, follow up on your request, and understand how people find us.
When we call you. If you request information or a tour, or otherwise ask us to contact you, we may call you at the number you provide to respond and to discuss leasing opportunities. We place marketing calls using an automatic telephone dialing system or an artificial or prerecorded voice only with your prior express written consent. We maintain an internal do-not-call list, check applicable do-not-call registries, and follow applicable calling-time restrictions. Consent to marketing calls is never a condition of purchase or lease.
Call recording. If a call is recorded or monitored, we will tell you at the beginning of the call.
Stopping calls. You can ask us to stop calling you at any time by telling the representative, emailing info@salonlofts.com, or calling (888) 295-6073. We will honor your request within the time required by law.
If you opt in to text messages, we use your phone number to send the messages you requested, such as appointment reminders, account notices, and, if you separately opt in, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Text messaging originator opt-in data and consent are not shared with any third parties or affiliates for their marketing purposes, and are excluded from all of the disclosure categories described in this Privacy Policy. We share this information only with service providers that deliver messages on our behalf.
We disclose personal information to:
We do not sell personal information for money. Our use of advertising cookies and pixels may be considered a "sale" or "sharing" of personal information, or "targeted advertising," under some state laws. You can opt out as described in Section 8.
We and our partners use cookies, pixels, software development kits, and similar technologies to operate the Services, remember your preferences, understand how the Services are used, and deliver and measure advertising, including showing you Salon Lofts ads on other websites and apps based on your visits to the Services. Our partners include analytics and advertising providers such as Google or Meta.
You can manage cookies through your browser settings and, where available, our cookie preferences tool. You can learn about and control Google's use of data at policies.google.com/technologies/partner-sites, adjust ad personalization at adssettings.google.com, or use the Google Analytics Opt-out Browser Add-on. On mobile devices, you can limit ad tracking in your device settings.
Service communications about your account and appointments may continue after you opt out of marketing.
Depending on where you live, including California, Colorado, Connecticut, Oregon, Texas, Virginia, and other states with consumer privacy laws, you may have the right to:
To make a request, email privacy@salonlofts.com or call (888) 295-6073. We will verify your request by matching information you provide with information we have. You may use an authorized agent, and we may ask the agent for proof of authorization. If we deny your request, you may appeal by replying to our decision; if you remain dissatisfied, you may contact your state attorney general. We will not discriminate against you for exercising your rights.
Categories of information. In the past 12 months, we have collected the following categories of personal information, from the sources described in Section 1, for the purposes described in Section 2:
| Category | Examples | Disclosed to |
|---|---|---|
| Identifiers | Name, email, phone number, IP address, device and account identifiers | Loft Owners, service providers, advertising partners (IP/device IDs only) |
| Customer records | Contact details, limited payment details | Loft Owners, service providers |
| Commercial information | Appointments, services purchased, lease and billing records | Loft Owners, service providers |
| Internet and device activity | Browsing and app usage, ad interactions | Service providers, advertising partners |
| Geolocation | Approximate location; precise location only with your permission | Service providers |
| Audio and electronic information | Call metadata, caller ID, and notes from calls; call recordings only if disclosed at the start of the call | Service providers |
| Professional information | Licensing, specialty, business details (Loft Owners and prospects) | Service providers |
| Inferences | Preferences and interests derived from the above | Service providers, advertising partners |
| Sensitive information | Account login credentials | Service providers (used only to provide the Services) |
We keep personal information for as long as needed for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, administer leases, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No system is completely secure, and we cannot guarantee the security of information. You are responsible for keeping your password confidential. If we learn of a security incident affecting your personal information, we will notify you as required by law.
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. Appointments for minors should be booked by a parent or guardian. We do not knowingly sell or share the personal information of consumers under 16. If you believe a child has given us personal information, contact info@salonlofts.com and we will delete it.
Loft Owners are independent businesses. Information you give directly to a Loft Owner outside the Services, and how a Loft Owner uses client information they receive, is governed by that Loft Owner's own practices.
You can review and update your account information in your account settings. To close your account and request deletion, email info@salonlofts.com. If you have posted reviews that you want removed, please mention them in your request. We may retain certain information as required by law or for legitimate business purposes described in Section 9.
The Services are intended for use in the United States, and information is stored and processed in the United States.
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, if changes are material, notify you by email, in-app notice, or other reasonable means before they take effect.
Salon Lofts Group, LLC
226 North 5th St., Suite 530
Columbus, OH 43215
Email: info@salonlofts.com
Phone: (888) 295-6073