Financial Outcomes The first lever identifies the financial aspirations and investment parameters to guide the strategy

Markets The Markets lever focuses on articulating where the client competes, with whom, and their current position

Propositions and Brands The Proposition and Brands lever seeks to identify the business and core value offering to customers

Customers and Channels The Customer and Channels lever focuses on understanding the customer point of view, identifying disconnects and addressing areas of untapped growth potential

Technology and Operations infrastructure This lever reviews the underpinning technology and operations infrastructure that enable the core processes, focusing on potential for improving efficiency

Core Business Processes The Core Business Processes lever forms the linkage between the business and operating models – it assesses core processes required to deliver the business model

Governance, Structure and Risk Controls This lever focuses on the organizational and structural elements of the business that must be in place to help ensure appropriate governance and control while enabling agility through quick decision making and teaming

People and Culture The People and Culture lever focuses on identifying the leadership, skills and capability required to successfully deliver the strategy

Measures and Incentives The Measures and Incentives lever ties back to the financials by setting performance measures that track and motivate progress towards goals

The People and Culture lever focuses on identifying the leadership, skills and capability required to successfully deliver the strategy

Customers and Channels

The Core Business Processes lever forms the linkage between the business and operating models – it assesses core processes required to deliver the business model

Core Business Processes

The Customer and Channels lever focuses on understanding the customer point of view, identifying disconnects and addressing areas of untapped growth potential

Governance, Structure and Risk Controls

People and Culture

The Measures and Incentives lever ties back to the financials by setting performance measures that track and motivate progress towards goals

This lever focuses on the organizational and structural elements of the business that must be in place to help ensure appropriate governance and control while enabling agility through quick decision making and teaming

Financial Outcomes The first lever identifies the financial aspirations and investment parameters to guide the strategy

Measures and Incentives

The Proposition and Brands lever seeks to identify the business and core value offering to customers

Technology and Operations infrastructure

This lever reviews the underpinning technology and operations infrastructure that enable the core processes, focusing on potential for improving efficiency

Propositions and Brands