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AdOne Network (AON) is digital agency providing strategic thought leadership, high-quality integrated Digital Marketing & Web Development Services.
With digital media at the heart of everything we do, we help companies establish a compelling online presence that builds profitable consumer relationships. At AON, we deliver social media solutions that result in greater market share, customer growth and increased brand awareness.
The most important thing is you can actively watch your community grow and unite to spread your message across their social network.
Strategy- Experts at delivering targeted strategy to execute your marketing, social media or digital plan. Social- Custom application development, community management, social advertising and fully integrated solutions across Facebook, Twitter, Blogs, YouTube, Instagram, Pinterest and Google.
That's why we track key social media and conversion metrics and report the results back to you each month.
In the social media model, the user wants to view your business as a responsive contact in their sphere of relations—not just another faceless entity or voice on the other end of the line. With the importance of the relationship in mind, here are some tips for improving social customer service.
The nice thing about social media is that anytime a customer attempts to contact you, you are notified immediately.

Social media can be a great place to speak to a customer’s needs, but it should not become a place of constant escalation. The face you put on your social media accounts should be personable and consistent across all networks.
The emerging picture is one in which a company’s entire approach can hinge on social media. Many customers are still used to looking for a phone number, or on a website for customer service info. We achieve this by building you your very own passionate social media community and harnessing their goodwill and referral power. We help you identify the elements of your social media strategy that are working, what we can improve, and then optimise your strategy to help you grow your community and build engagement even further.
Social allows customers to access support from your company conveniently without leaving the network, whether the network is Facebook, Twitter, LinkedIn, or Google+. A quality relationship you cultivate and maintain on social media equals excellent customer service.
Especially if you have a team dedicated to social media support, this enables you to field questions and respond to problems just about as fast as possible. Having a team dedicated to maintaining this account will ensure quality of service, and having that team communicate consistently with social marketing will ensure brand continuity.

Additionally, create a list of links to troubleshooting resources and other customer service resources. But if your presence on social is consistent and can back up the quality service you offer elsewhere, you’re going to appeal to a vast audience, and you’ll get five stars from the people who are out there online, talking about it. We assist our clients in building brand recognition, loyalty and credibility on social media sites Facebook, Twitter, LinkedIn, and YouTube. We can help grow and enhance your brand with Digital Marketing, Web Development, Branding, and Creative Services. This creates a ‘right next door’ feel; it also creates an entire arena of customer service that feeds off of quality relationships. The social media support specialist can then pick from this list when tailoring responses to each individual costumer. A social media user who experiences support at any hour is more likely to talk about it online.

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