HEMISPHERESMAGAZINE.COM
•
DECEMBER2015
129
Travel notes
LOSTANDFOUND
To report an item left on
board, please fill out theonline
“lost items” form located at
united.com/lostitems.
CUSTOMERCARE
We are committed toproviding
quality service, andwewant to
hear about your travel experience
withus. In addition, if you think
a certain employeeor action
deserves special recognition,
please let us know. Please
giveus your comments at
united.com/feedback.
CAN I TAKEPHOTOSAND
VIDEOONBOARD?
Yes. Theuseof small cameras or
mobiledevices for photography
andvideo is permittedonboard,
provided that thepurpose is
capturingpersonal events.
Photographingor recordingother
customers or airlinepersonnel
without their express consent
is prohibited.
PLEASENOTE
United strictlyprohibits the
modificationor useof anyobject
or device to alter or limit the
functionality, permanentlyor tem-
porarily, of any aircraft structure,
seat assembly, tray table, etc. If
you see a customer using any such
deviceor object, please inform
Unitedpersonnel immediately.
Rechargeablebatterieshavea risk
of overloador firewhennot stored
properly. Rechargeablebatteries
shouldbe stored in their electronic
devicesor properlyprotected to
avoid contactwithmetal or other
batteriesduring flight. All spare
batteries shouldbeprotected from
short circuit and stowedonly in
your carry-onbags.
E-cigarettesor personal vaporizers
mayaccidentallyactivate inbag-
gage. Thismay cause thedevice
tooverheat or overloadandmay
causea fire. For this reason, these
devicesmust be stowed inyour
carry-onbaggageonly.
Advancedmobilephones, PDAsand
other personal electronicdevices
withwireless capabilitiesmay
beused in flightwhen switched
to “airplane”mode. Avisible
airplane-disabledmode should
be identifiableand shown toa
crewmember upon request. Flight
attendantswill notifymobilephone
and two-waypager userswhen it
is safe tobeginplacingor receiving
phone callsor pages after landing.
One-waypagersmaybeused to
receivemessages at any time.
PLEASENOTE
Customersmayalwaysuseany
medicallyprescribedphysiological
instrument, suchas ahearingaidor
apacemaker. Onaircraft equipped
with in-ear headphones, customers
withhearing-assistancedevices
may request adifferent headset
froma flight attendant.
Passengers areallowed touse
non-battery-operatedheadphones
during taxi, takeoff and landing.
The in-seat power systemmaybe
usedonlyabove10,000 feet. Use
of the system is at your own risk.
Donot removebatteries.Weare
not responsible for lossof data
or damage to computer hardware
or software.
What is thenewportable
electronicdevicepolicy?
Travelersmayuse small,
lightweightportableelectronic
devices innon-cellularor
“airplane”modeonUnited- and
UnitedExpress®-operated flights
gate-to-gate. Thispolicyapplies
to flightsoperatingwithin the
50U.S. states, allU.S. territories
and select international
locationsasannouncedby the
flight attendantonyour flight.
Howdodevicesneed tobe
securedorstowed?Devices
maybeheld inhand (not left
unsecuredaround the seat) or
placed inagarmentpocketor in
the seatbackpocket, as longas
thedevice is less than2pounds.
Devicesweighingmore than
2poundsmustbe stowed in
approvedcarry-onbaggage in
theoverheadcompartmentor
under the seat in frontofyou
during take-off, taxi and landing.
Inanemergency situation, all
devicesmustbe turnedoff
and stowed. For international
destinations, your flight
attendantswill advise if it’s
necessary to turnoff and
stowyourdevice.
Are thereanyexceptions to
usingpersonaldevicesunder
thisnewpolicy?Thecaptain
may request that all devices
be fully turnedoff incertain
circumstances, suchas for
poorvisibility landings. Please
always listen toand follow
crewmember instructions.
Does thenewpolicyallowme
touseasmallnotebook laptop?
No. Thenewpolicydoesnot
apply to laptopsorDVDplayers,
whichmayonlybeusedwhen
announcedbyyour flight crew.
Will Ibeable touseWi-Fi
below10,000 feet?Ouraircraft
equippedwith satelliteWi-Fi
arecurrentlyconfigured to
allowWi-Fi above10,000 feet.
However,weareexploring
options toprovidegate-to-gate
Wi-Fi in the future.
Whencan Iuse in-seatpower?
Useof in-seatpower is
prohibitedduring taxi, takeoff
and landing.
Can Imake callsor send text
messages?Theuseof cellular
network servicesduring the
flight isnot permittedby
theFederal Communications
Commission (FCC). Theuseof
anyvoiceapplication, such
as aWeb-basedVoiceover
Internet Protocol (VoIP)
service, in connectionwith
inflightWi-Fi service, isnot
permitted.
Useof personal electronicdevices
Rechargeable
batteries
PERMITTED
Small, lightweightPEDs
(PersonalElectronicDevices)
may remainon fromdoor
closure to landing
Cellphonesshouldbe in
airplanemodeorhave
cellularservicedisabled
Bluetoothdevices
LIMITEDPERMISSION
LaptopsandDVDplayers
mustbestowed inapproved
carry-onbaggageduring
taxi, takeoffand landing
NEVERPERMITTED
RadioReceiversand/or
transmitters, including
AM/FM/SW/CBandScanners
Televisions
Remote-controlled toys
Personal airpurifiers
Spare lithiumbatteries in
checkedorgate-checkedbags
E-cigarettesorpersonal
vaporizers incheckedor
gate-checkedbags
ADDITIONAL INFORMATION
Alldevicesmustbeusedwith
soundofforwithheadsetsat
all times
travel info
customs&safety
