To request actions on how we handle your personal data, please click on the link below:
- To What Does This Privacy Policy Apply?
This Policy describes what kind of Personal Data does the Company collect about natural persons, how does it collect it, use it, share it with third parties, secure it, process it etc.
In this Policy, any reference to "Personal Data" is to any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or in combination with additional information that We have or that We have access to.
In this policy, wherever We refer to the "processing" of Personal Data, We refer to any operation or set of operations which is performed on Personal Data, including the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
You must be at least 16 years old (or such other age permissible by applicable law, but no less than 13) to access and/or use our products and services. We do not knowingly collect Personal Data about any person under the age of 16 (or such other age permissible by applicable law, but no less than 13).
- Data Controller
The Company is the data controller in respect of the Personal Data about you.
- Data Protection Officer
The data protection officer of the Company and the means to communicate with the data protection officer are:
Data Protection Officer, Joyvoo Limited
Via mail: New Industrial Area Netanya Israel PO box 8879
Via Email: DPO@Joyvoo.com
- When Do We Collect Personal Data About You?
We collect Personal Data about you whenever you use Our products and services, use the Application, Our service channels and/or contact Us. In some instances, you will actively provide Us with the Personal Data, and in other instances We will collect the Personal Data about you from examining and analyzing your use of Our products and services and/or Our service channels.
- No Obligation To Provide Personal Data To The Company And Its Implications
You are not obligated to provide Us with any Personal Data about you. However, in some instances, not providing such Personal Data will prevent Us from providing you with the products or services you request Us to provide you. Please see below a detailed description of such instances:
A contractual obligation of the Company: in some instances, the Company is contractually obligated to provide Personal Data about you. In these instances, while you are not obligated to provide the Personal Data about you, if you will not provide the Company with such Personal Data, We will not be able to provide you with the products and services to which the contractual obligation applies.
By way of example, if you do not provide Us with Personal Data required by an online platform via which the Application is available, We will not be able to allow you to use the Application.
Providing Personal Data for the purpose of contracting with you: in some instances, providing Personal Data about you is a precondition to executing a contract between yourself and the Company. In these instances, while you are not obligated to provide the Personal Data about you, if you will not provide the Company with such Personal Data, We will not be able to contract with you and therefore will not be able to provide you with Our products and services
By way of example, in order to provide you with certain operational messages, relating to the products and services We provide, We will require to receive your email address.
- What Personal Data About You Do We Collect?
Personal Data We collect if you link your account with Us to any of your social network profiles: your social network identification number and any publicly available information from such profile.
Personal Data We collect upon each time you visit the Application after installation: device manufacturer and type, operating system info, the name of your carrier / internet service provider, connection type, device language, unique device identifiers, iOS device name, geolocation data, advertising ID, IDFA (unique identifier for iOS) and the IP address from which you access the Application.
Personal Data We collect during your use of Our products and services: your gameplay, wagers, bonuses, game session (including date, time and duration), winnings and losses and other in-game information.
Personal Data We receive from you: any Personal Data you provide to Us on your own free will when contacting Us, including via customer support, chat, social networks or in any other manner, including complaints, requests and comments. Our customer support representatives may record and/or document in writing your calls.
- The Purposes Of The Processing Of Personal Data And Their Legal Basis
The Company processes your Personal Data for one or more of the purposes outlined in this section and according to the appropriate legal basis.
The Company shall not process Personal Data about you unless there is a legal basis for such processing. The legal bases according to which the Company may process Personal Data about you are as follows:
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Your consent that the Company will process Personal Data about you for one or more specific purposes. By way of example, for the purpose of sending you marketing materials.
Where the legal basis for the processing of the Personal Data about you is consent, you may at any time to withdraw your consent for the purposes for which you provided your consent by sending a notice free of charge to the following email address: support@Joyvoo.com.
Where you withdraw your consent for the processing of Personal Data about you, We might not be able to provide you with some or all of the products and services you requested or in the form intended to be provided to you, and you will have no claim in respect of that.
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Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. By way of example, in order to allow you to install and use the Application.
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Processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party. By way of example, for the purpose of improving Our products and services, or for the exercise or defense of legal claims.
Whenever the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, the processing is conditional upon such interests not overridden by your interests or fundamental rights and freedoms which require protection of Personal Data about you. At any time, you may approach Us by sending a notice to the following email address: support@Joyvoo.com in order to receive information concerning the review performed by Us in order to reach the conclusion that We may process the Personal Data about you on account of such processing being necessary for the purposes of the legitimate interests pursued by the Company or by a third party.
The following list outlines the purposes for which We may process Personal Data about you and the legal basis for any such processing:
|
Purpose |
Legal Basis |
| 1 |
In order to install the Application
We will process your Personal Data in order to allow you to install the Application. |
Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.
|
| 2 |
In order to allow Us to provide you with Our products and services
Whenever you request to use Our products and services, including – but not limited to – to make use of a promotion or purchase any of Our products and services which can be purchased, We will process the Personal Information required for Us to perform such requests. |
Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. |
| 3 |
In order to contact you for the purpose of operational requirements
In some circumstances, We will contact you in order to update you in respect of certain operational matters; for instance, where a certain aspect of Our products and services is changing. In these circumstances, We will need to use Personal Data about you accordingly. |
Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. |
| 4 |
In order to respond to your queries, requests and/or complaints, and to provide you with customer support services
Processing of Personal Data about you is required in order to respond to queries you have concerning products and services of the Company used by you, and in general to provide you with customer support services. |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
| 5 |
In order to provide you with tailor made marketing materials and offers
In order to enhance and improve your user experience and the use of Our products and services and in order to offer you with additional and new offers, products and services, We process Personal Data about you in order to adjust the materials presented to you according to your preferences, behavior, characteristics and interests. For this purpose, We use Personal Data automated analysis techniques, including profiling. |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
|
| 6 |
In order to improve the products and services We offer, as well as to offer new ones
We may use Personal Data about you in order to improve the products and services We offer, as well as for the purpose of offering new ones; such processing will include, inter alia, an analysis of previous uses by you of Our products and services, any comments and complaints received in respect of Our products and services, as well as any errors and malfunctions. |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
| 7 |
In order to prevent fraud, abusive use of Our products and services |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
| 8 |
In order to send you marketing materials
Inasmuch as you agree to receive marketing materials from Us, We will send you, via the means of communication you consented to, marketing materials relating to Our products and services, whether in existence now or in the future, whether similar to Our current products and services and whether different ones, and/or products and services of third parties.
It is hereby clarified that you may withdraw your consent at any time, by sending an email free of charge with the title "unsubscribe" to the following email address: support@Joyvoo.com or by clicking the unsubscribe option in any marketing material sent to you. Please note that you will be requested to choose from which means of communication (one, some or all) do you wish to unsubscribe.
It is hereby clarified that unsubscribing will not cause the deletion of your contact details, but to cease receiving marketing materials – unless you re-request to receive them, subject to any legal obligation of Ours. |
Your consent |
| 9 |
In order to analyze the effectiveness of any marketing and advertising campaigns and activities of the Company |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
| 10 |
In order to perform and maintain various activities supporting the offering and provision of Our products and services
Such activities include back office functions, business development activities, technical functionality and security, strategic decision making, oversight mechanisms etc. |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
| 11 |
In order to perform analysis, including statistical analysis
We use various analytical measures (including statistical ones) in order to make decisions in various issues, including improving existing products and services and introducing and developing new ones. |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
| 12 |
In order to protect Our and third parties' interests, rights and assets, including initiation or exercise or defense of legal claims
We may process Personal Data about you in order to protect the interests, rights and assets of Ours and of third parties, according to any law, regulation and agreement, including any of Our terms and conditions and policies. |
Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party. |
- Your Right To Object To The Processing of Personal Data About You Where Such Processing Is Necessary For The Purpose Of The Legitimate Interests Pursued By The Company Or By A Third Party
Where the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, you have the right to object to such processing for this purpose by sending a notice to the following email address: support@Joyvoo.com, unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
- Your Right To Object To The Processing of Personal Data About You For Direct Marketing Purposes
The Company provides its customers with offers that are tailored for them specifically, in order to enhance and improve your user experience and the use of Our products and services, and in order to offer you with additional and new offers, products and services including products and services of third parties. This is done following the processing of Personal Data about you, in order to adjust the materials presented to you, on the basis of their preferences, behavior, characteristics and interests. For this purpose, We use Personal Data automated analysis techniques that provide Us with analysis and conclusions concerning you in various aspects, including profiling.
By way of example, such analysis and conclusions may be used by Us in order to offer you products and services which We think may be of more interest to you; for instance, on the basis of your playing patterns, your address and age, the time and day of the week in which you prefer to use Our products and services etc.
Similar analysis and conclusions are used to the extent that you agreed to receive marketing materials from Us, as such materials are tailored to offer you products and services which We think may be of more interest to you.
Where Personal Data about you is processed for direct marketing purposes, you shall have the right to object at any time to such processing for this purpose, including profiling to the extent that it is related to such direct marketing, by sending a notice to the following email address: support@Joyvoo.com, in which case We shall cease to process Personal Data about you for such direct marketing purposes.
In addition, you may withdraw your consent from receiving marketing materials at any time, by sending an email free of charge with the title "unsubscribe" to the following email address: support@Joyvoo.com or by clicking the unsubscribe option in any marketing material sent to you.
- Transfer Of Personal Data To Other Parties
The Company shares Personal Data with companies within the group of companies of which the Company is a part, for the purpose of supporting the activities of the Company and the offering of the Company's products and services.
The Company may also share Personal Data about you with third parties that provide Us with the following services:
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Payment services
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Storage and hosting providers, including cloud computing services
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Fraud prevention and chargeback investigation
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IP address information
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Analysis of user experience
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Support
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Marketing
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Dispatch of materials, including marketing materials, via various means of communications, such as emails, push notifications and other electronic messages
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CRM data management
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Call centers
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Accounting and legal services
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Research, analytical, technical and diagnostic services
The Company may share Personal Data about you with governmental, local, official, regulatory, licensing and gambling authorities, as well as where such disclosure is required to protect Our and third parties' interests, rights and assets, including initiation or exercise or defense of legal claims.
In addition, We may disclose Personal Data about you to potential purchasers or investors of, or lenders to, the Company and/or any company within the group of companies of which the Company is a part, or in the event of any similar transaction (including the sale of assets of the Company and/or of any company within the group of companies of which the Company is a part), and/or in connection with any merger, reorganization, consolidation or bankruptcy of the Company and/or any company within the group of companies of which the Company is a part.
- European Countries 'Players' Rights in respect of Personal Data
If you are a player located in country within the European Union ("EU") You are entitled to the following rights in respect of the Personal Data about you. The exercise of such rights will be via sending an email requesting to exercise your right to the following email address: support@Joyvoo.com
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Right of access
You have the right to receive from the Company confirmation as to whether or not Personal Data about you is being processed, and, where that is the case, access to the Personal Data and the following information: (1) the purposes of the processing; (2) the categories of Personal Data concerned; (3) the recipients or categories of recipient to whom the Personal Data have been or will be disclosed, in particular recipients in third countries outside the European Economic Area (EEA) or international organizations; (4) where possible, the envisaged period for which the Personal Data will be stored, or, if not possible, the criteria used to determine that period; (5) the existence of the right to request from the Company rectification or erasure of Personal Data or restriction of processing of Personal Data about you or to object to such processing; (6) the right to lodge a complaint with a supervisory authority; (7) where the Personal Data is not collected from you, any available information as to its source; (8) the existence of profiling; and (9) where personal data is transferred to a third country outside the EEA or to an international organization, the appropriate safeguards relating to the transfer.
The Company shall provide a copy of the Personal Data undergoing processing and may charge a reasonable fee for any further copies requested by you. Where you make the request by electronic means, and unless otherwise requested by you, the information shall be provided in a commonly used electronic form.
The right to obtain a copy of the Personal Data shall not adversely affect the rights and freedoms of others, and therefore if the request will harm the rights and freedoms of others, the Company may not fulfill your request or do so in a limited manner.
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Right to rectification
You have the right to obtain from the Company the rectification of inaccurate Personal Data about you. Taking into account the purposes of the processing, you have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.
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Right to erasure
You have the right to obtain from the Company the erasure of Personal Data about you where one of the following grounds applies: (a) the Personal Data is no longer necessary in relation to the purpose for which it was collected or otherwise processed; (b) you withdraw your consent on which the processing is based and there is no other legal ground for the processing; (c) you object at any time, on grounds relating to your particular situation, to processing of Personal Data about you which is based on the legitimate interests pursued by Us or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of Personal Data about you for direct marketing purposes; (e) the Personal Data has been unlawfully processed; (f) the Personal Data about you has to be erased for compliance with a legal obligation in European Union or Member State law to which the Company is subject.
This right is not applicable to the extent that the processing is necessary: (a) for compliance with a legal obligation which requires processing by European Union or Member State law to which the Company is subject; or (b) for the establishment, exercise or defense of legal claims.
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Right of restriction of processing
You have the right to obtain from the Company restriction of processing of Personal Data about you where one of the following applies: (a) the accuracy of the Personal Data is contested by you, for a period enabling the Company to verify the accuracy of the Personal Data about you; (b) the processing is unlawful and you oppose the erasure of the Personal Data about you and request the restriction of its use instead; (c) the Company no longer needs the Personal Data about you for the purposes of the processing, but it is required by you for the establishment, exercise or defense of legal claims; (d) where the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims; (e) where Personal Data about you is processed for direct marketing purposes, including profiling the extent that it is related to such direct marketing.
Where processing of Personal Data about you has been restricted following your request, such Personal Data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
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Right to data portability
You have the right to receive the Personal Data about you, which you have provided to the Company, in a structured, commonly used and machine-readable format and have the right to transmit such Personal Data to another controller, where: (a) the processing is based on your consent or on a contract to which you are a party; and (b) the processing is carried out by automated means.
In exercising your right to data portability, you have the right to have the Personal Data about you transmitted directly from the Company to another controller, where technically feasible. The exercise of your right to data portability is without prejudice to your and the Company's rights under your right to erasure. In addition, the right to data portability shall not adversely affect the rights and freedoms of others.
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Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of Personal Data about you which is based on the legitimate interests pursued by the Company or by a third party, including profiling based on such legitimate interests; in which case, We shall no longer process the Personal Data about you unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
You have the right to object at any time to the processing of Personal Data about you for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing.
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Right to withdraw consent
You may withdraw your consent provided to Us for the purpose of processing Personal Data about you at any time, without affecting the lawfulness of processing based on your consent before its withdrawal.
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Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority which is established by a Member State in order to protect the fundamental rights and freedoms of natural persons in relation to processing of personal data within the European Union.
Your rights in respect of Personal Data about you as outlined in this section may be restricted by European Union or Member State law to which the Company is subject.
We shall provide you with the information requested according to your rights outlined in this section without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We shall inform you of any such extension within one month of receipt of your request, together with the reasons for the delay.
The information requested according to your rights outlined in this section shall be provided free of charge, unless stated otherwise in this section. Where requests are manifestly unfounded or excessive, in particular because of their repetitive character, We may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or (b) refuse to act on the request.
The Company may require you to provide additional information necessary to confirm your identity in order to fulfill your request according to your rights outlined in this section, where We have reasonable doubts concerning the identity of the natural person making the request.
- Tracking And Cookies
When you visit or access the Application and/or use Our products and services, a cookie file (which is a small text file) is installed on the device via which you visit or access the Application and/or use Our products and services. The cookies allow Us to collect Personal Data about you and your behavior, in order to improve your user experience, to remember your preferences and settings, to customize and offer you with products and services that may interest you. Cookies are also used collect statistics about your usage of Our products and services and perform analytics.
Some of the cookies We use are session cookies, which are downloaded temporarily to your device, while others are persistent cookies which last on your device after you close the Application.
You may adjust the tracking settings on your mobile device’s settings page in order to block tracking and the use of cookies. Please note that such an adjustment solely impacts the use of the tracking technologies but does not prevent the collection and processing of Personal Data about you as otherwise provided in this Policy, including, but not limited to, providing marketing offers within the Application.
Please note, however, that if you do so, some or all of the features and functionalities of Our products and services (including, but not limited to, the Application) might not perform as intended.
- Retention Of Personal Data About You
The Company shall retain Personal Data about you for as long as is required to fulfill the purposes of the processing of the Personal Data as outlined in this Policy, or for a longer period as required according to the legislation, regulation, policies and orders that apply to Us.
In general, We will hold Personal Data about you for a minimum period of five years after you uninstall the Application.
In order to ensure that Personal Data about you is not retained for longer than is required, We periodically review Personal Data retained by Us in order to examine whether any Personal Data can be erased.
- Transfers Of Personal Data To A Third Country Or An International Organization
Personal Data about you may be transferred to a third country (i.e., jurisdictions outside the EU Member States, Iceland, Norway and Liechtenstein) or to international organizations. In such circumstances, the Company shall take appropriate safeguards aimed to ensure the protection of Personal Data about you and provide that enforceable data subject rights and effective legal remedies for data subjects are available.
These safeguards and protection will be available if any of the following are met:
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The transfer is to a third country or an international organization which the EU Commission decided that they provide an adequate level of protection to the Personal Data that is transferred to them pursuant to Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR");
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The transfer is according to legally binding and enforceable instrument between public authorities or bodies pursuant to Article 46(2)(a) of the GDPR;
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The transfer is in accordance with standard data protection clauses adopted by the EU Commission pursuant to Article 46(2)(c) of the GDPR; the clauses adopted by the EU Commission can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
You may request the Company to be provided with details concerning the safeguards employed by it to protect the Personal Data about you which is transferred to a third country or an international organization, by sending an email to the following address:
support@Joyvoo.com.
- Protection Of Personal Data About You
We implement appropriate technical and organizational measures to ensure an appropriate level of security to Personal Data taking into account the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
We may be required, due to legal or other obligations outside Our control, to transfer Personal Data about you to third parties, such as public authorities. In such circumstances, We have limited control over the level of protection provided to the Personal Data about you by such third parties.
Any transfer of Personal Data via the internet cannot be fully secured. Therefore, the Company cannot ensure the protection of Personal Data about you when transferred via the internet to the Application operated by the Company.
- Links To Websites and/or Applications of Third Parties
The Application may provide links to websites and/or applications of third parties. The Company does not control such websites and applications, nor the collection and/or processing of Personal Data about you by such websites and applications, and We are not responsible for such websites and applications, nor to their privacy and data protection policies and activities. This Policy does not apply to any actions taken via such websites and/or applications.
Wherever you access such third parties' websites and/or applications, We recommend that you carefully review their privacy policies prior to using such websites and/or applications and prior to disclosing any Personal Data by you.
- Changes To This Policy
We may amend, from time to time, the terms of this Policy. Whenever We amend this Policy, We will notify such amendments by publishing the updated Policy in the Application. In addition, when We make significant amendments of this Policy, We will strive to inform you about such amendments via means of communication which We believe are reasonably appropriate to inform you of such amendments and by publishing a notice about such amendments in the Application. Unless stated otherwise, all amendments will enter into force upon publishing the updated Policy in the Application.