Troubleshooting

# Microsoft* Windows*-Specific Issues

Use the information in this table after you have reviewed common problems and solutions.

Problem | Solution
Event viewer message: A device attached to the system is not functioning | If there is a BIOS setting for "Plug and Play OS", it should be set to "NO" for all versions of Microsoft* Windows*.

Microsoft Windows XP or Microsoft Windows Server* 2003 gives an error "Device cannot start (CODE 10)" when you install or update drivers for your gigabit adapter.

Microsoft Windows XP and Microsoft Windows Server 2003 ship with some older plug-and-play drivers for gigabit adapters present. Windows XP has been known to have trouble replacing a driver file automatically. Updating these drivers with Intel's latest drivers may cause this error message to appear. Rebooting your computer will clear the error and allow you to use the full functionality of your adapter.

Disable, then re-enable the adapter in Windows Device Manager.

After upgrading operating systems, Intel® PROSet is no longer available | If you are upgrading a Microsoft Windows operating system and you have Intel PROSet software installed, it will be deleted in the process. You will need to reinstall Intel PROSet.
Terminal Server support | When using Terminal Server, make sure only one session of Intel PROSet is open at any one time. Simultaneous sessions are not supported in Intel PROSet.

`Last modified on 4/01/09 4:16p Revision 4`