The Welcome Systems Podcast

Taming millennials in hospitality (featuring Dunedin Consultancy)

welcomesystems — Fri, 08 Dec 2017 22:37:14 +0100

In the latest Welcome Systems podcast, we chat to Barry Clark, Managing Director of Dunedin Consultancy, and Hefin Morris, Operations Director at Welcome Systems, about the challenges that come with managing millennials in hotels.

We discuss (amongst other stuff relating to this fascinating generation):

the changing migrant working market;
the approach to life, work and society of the millennial generation;
whether or not there’s a hotel staffing crisis on the horizon;
what the biggest employment challenge is for hotels in the digital age;
whether hospitality is still a long term career; and
the importance of staff training.

Find out more about Dunedin Consultancy here: www.dunedinconsultancy.co.uk

Find out more about Welcome Anywhere here:

Who’s got the rota? (featuring Catton Hospitality)

welcomesystems — Thu, 02 Nov 2017 11:23:23 +0100

In our latest podcast, we discuss labour management with Gareth Thomas, Business Development Manager at Catton Hospitality and John Jones, MD at Welcome Systems.

What is modern labour management? How does it impact productivity, staff satisfaction, the hotel's bottom line and, most importantly, the guest experience?

John, Gareth and Mark delve deeply into this fascinating, and often intangible topic, and discuss the following:

Common labour management challenges faced by hotels How tech can help The Brexit effect Zero hour contracts (yep - those) How modern labour management is no longer purely a tool for the big chains.

Dive in and let us know what you think in the comments section - it’s another fab listen!

Find out more about Catton Hospitality here: https://www.cattonhospitality.com

Find out more about the Welcome Anywhere hotel booking system here: http://welcome-anywhere.co.uk

Finding time for (proper) rate management (featuring Right Revenue)

welcomesystems — Thu, 21 Sep 2017 13:39:11 +0100

In episode three of the Welcome Systems podcast, we invite founder and CEO of Right Revenue, Adrienne Hanna, to unpick the contentious subject of rate management in the hotel industry.

This fascinating insight into what is often considered a ‘dark art’ of hotel management asks one of the industry’s foremost experts in the field the following questions:

What’s the biggest challenge facing hoteliers in the digital age? What’s a ‘strategic rate strategy’? How can hoteliers overcome ‘not enough time’ syndrome? How can hoteliers maximise their use of their own website and OTAs? How do you effective track and measure your rate strategy? How should hotels deal with bargain hunters? Does the AirBnB model threaten the hotel industry as we know it?

Find out more about Right Revenue here: www.rightrevenue.co.uk

Find out more about Welcome Anywhere here: www.welcome-anywhere.co.uk

Hotel PR: Trumped (featuring More Fire PR)

welcomesystems — Sat, 02 Sep 2017 08:41:03 +0100

In episode two of the Welcome Systems podcast, we invite Mark Ferguson from More Fire PR to discuss how hotels can manage their reputation both on- and offline.

Mark tells us what PR is in the digital age and how PR works for hotels. We also discuss the thorny topic of guest reviews and somehow relate Donald Trump’s obsession with fake news to the hospitality industry.

Find out more about the Welcome Anywhere hotel booking system here: welcome-anywhere.co.uk

Find out more about More Fire PR here: www.morefirepr.co.uk

Don’t Drop The Fan (featuring Booking.com)

welcomesystems — Sun, 13 Aug 2017 13:32:03 +0100

For our very first podcast we wanted to invite a big guest to sit down with us and chew the fat over the rapidly changing hospitality industry.

So, we asked Booking.com. And they agreed.

That gave us an idea; why not gather some probing questions from Welcome Anywhere users and put them to the biggest OTA of them all?

A discussion on everything from the importance of personalisation to the increasingly vital role the hotel website plays in attracting modern guests followed, making this one podcast you certainly do not want to miss.

Oh, and we dropped a fan, too.

Enjoy!