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<channel>
	<title>The Michelli Experience</title>
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    <link>https://drjosephm.podbean.com</link>
	<description>New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More</description>
	<pubDate>Fri, 12 Jan 2018 17:12:30 -0400</pubDate>
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		<copyright>Copyright &#x26;copy; 2017 Joseph Michelli. All rights reserved.</copyright>
		<category>Business</category>
		<ttl>1440</ttl>
		<itunes:subtitle>Joseph Michelli Ph.D ignites employee and customer loyalty, engagement and advocacy		</itunes:subtitle>
		<itunes:summary>Joseph Michelli is an organizational consultant, professional speaker and  New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author.  He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market.  This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers.  More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com</itunes:summary>
		<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:category text="Business"/>
		<itunes:owner>
			<itunes:name>Dr. Joseph A. Michelli</itunes:name>
			<itunes:email>dr.josephm@prodigy.net</itunes:email>
		</itunes:owner>
		<itunes:block>No</itunes:block>
		<itunes:explicit>Clean</itunes:explicit>
<itunes:new-feed-url>http://drjosephm.podbean.com/feed/</itunes:new-feed-url>		<itunes:image href="http://deow9bq0xqvbj.cloudfront.net/image-logo/112/ME-Logo-FINAL-2016.jpg" />
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			<title>The Michelli Experience</title>
			<link>https://drjosephm.podbean.com</link>
			<width>144</width>
			<height>144</height>
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			<item>
		<title>Technology – Panacea or Tool?</title>
		<link>http://drjosephm.podbean.com/e/technology-%e2%80%93-panacea-or-tool/</link>
		<comments>http://drjosephm.podbean.com/e/technology-%e2%80%93-panacea-or-tool/#comments</comments>
		<pubDate>Fri, 12 Jan 2018 17:12:30 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Joseph Michelli</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>Starbucks Experience</category>
	<category>The New Gold Standard</category>
	<category>Leading the Starbucks Way</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Retention</category>
	<category>The Starbucks Experience</category>
	<category>Driven to Delight</category>
	<category>MBUSA</category>
        <guid isPermaLink="false">drjosephm.podbean.com/technology-%e2%80%93-panacea-or-tool-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses how technology should address human needs when used in customer experience…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/86hhvj/Technology-Panacea_or_Tool.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses how technology should address human needs when used in customer experience...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/86hhvj/Technology-Panacea_or_Tool.mp3" length="9888022" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses how technology should address human needs when used in customer experience...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses how technology should address human needs when used in customer experience...<br />
<a href="http://drjosephm.podbean.com/mf/web/86hhvj/Technology-Panacea_or_Tool.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:04:07</itunes:duration>
				<itunes:episode>90</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Supercharge Your Business by Letting Go</title>
		<link>http://drjosephm.podbean.com/e/supercharge-your-business-by-letting-go/</link>
		<comments>http://drjosephm.podbean.com/e/supercharge-your-business-by-letting-go/#comments</comments>
		<pubDate>Fri, 05 Jan 2018 10:53:15 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Joseph Michelli</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer engagement</category>
        <guid isPermaLink="false">drjosephm.podbean.com/supercharge-your-business-by-letting-go-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/b96xkq/Supercharge_Your_Business_While_Letting_Go.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/b96xkq/Supercharge_Your_Business_While_Letting_Go.mp3" length="10512887" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...<br />
<a href="http://drjosephm.podbean.com/mf/web/b96xkq/Supercharge_Your_Business_While_Letting_Go.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:04:22</itunes:duration>
				<itunes:episode>89</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Retail Armageddon, Chupacabra, and Other Myths</title>
		<link>http://drjosephm.podbean.com/e/retail-armageddon-chupacabra-and-other-myths/</link>
		<comments>http://drjosephm.podbean.com/e/retail-armageddon-chupacabra-and-other-myths/#comments</comments>
		<pubDate>Fri, 29 Dec 2017 13:18:31 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Keynote</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/retail-armageddon-chupacabra-and-other-myths-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/4vaew9/Retail_Armageddon_Chupacabra_and_other_Myths.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/4vaew9/Retail_Armageddon_Chupacabra_and_other_Myths.mp3" length="12131437" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name ...</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...<br />
<a href="http://drjosephm.podbean.com/mf/web/4vaew9/Retail_Armageddon_Chupacabra_and_other_Myths.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:03</itunes:duration>
				<itunes:episode>88</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Experiential Lessons for the Christmas Season: Going Beyond the Presents</title>
		<link>http://drjosephm.podbean.com/e/experiential-lessons-for-the-christmas-season-going-beyond-the-presents/</link>
		<comments>http://drjosephm.podbean.com/e/experiential-lessons-for-the-christmas-season-going-beyond-the-presents/#comments</comments>
		<pubDate>Thu, 21 Dec 2017 11:27:29 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/experiential-lessons-for-the-christmas-season-going-beyond-the-presents-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences…</p>
<p> </p>
<br /><a href="http://drjosephm.podbean.com/mf/web/3hk73d/Experiential_Lessons_for_the_Christmas_Season.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...</p>
<p> </p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/3hk73d/Experiential_Lessons_for_the_Christmas_Season.mp3" length="9494115" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...
 Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...<br />
 <br />
<a href="http://drjosephm.podbean.com/mf/web/3hk73d/Experiential_Lessons_for_the_Christmas_Season.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:03:57</itunes:duration>
				<itunes:episode>87</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media</title>
		<link>http://drjosephm.podbean.com/e/is-customer-service-getting-better-or-worse-the-unexpected-gift-of-social-media/</link>
		<comments>http://drjosephm.podbean.com/e/is-customer-service-getting-better-or-worse-the-unexpected-gift-of-social-media/#comments</comments>
		<pubDate>Fri, 15 Dec 2017 12:42:15 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Consulting</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/is-customer-service-getting-better-or-worse-the-unexpected-gift-of-social-media-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses how customer experience is both better and worse now…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/ew8u2m/Is_Customer_Service_Getting_Better_or_Worse_.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/ew8u2m/Is_Customer_Service_Getting_Better_or_Worse_.mp3" length="8748058" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...<br />
<a href="http://drjosephm.podbean.com/mf/web/ew8u2m/Is_Customer_Service_Getting_Better_or_Worse_.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:03:38</itunes:duration>
				<itunes:episode>86</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Complexly Simple – Success Can Breed Mediocracy</title>
		<link>http://drjosephm.podbean.com/e/complexly-simple-%e2%80%93-success-can-breed-mediocracy/</link>
		<comments>http://drjosephm.podbean.com/e/complexly-simple-%e2%80%93-success-can-breed-mediocracy/#comments</comments>
		<pubDate>Thu, 07 Dec 2017 11:11:56 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Consulting</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/complexly-simple-%e2%80%93-success-can-breed-mediocracy-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses how the fear of change can hinder your business…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/4mm2vf/Complexly_Simple.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses how the fear of change can hinder your business...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/4mm2vf/Complexly_Simple.mp3" length="14456305" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses how the fear of change can hinder your business...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses how the fear of change can hinder your business...<br />
<a href="http://drjosephm.podbean.com/mf/web/4mm2vf/Complexly_Simple.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:06:01</itunes:duration>
				<itunes:episode>85</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Please Ask My Opinion BUT NOT TOO MUCH</title>
		<link>http://drjosephm.podbean.com/e/please-ask-my-opinion-but-not-too-much/</link>
		<comments>http://drjosephm.podbean.com/e/please-ask-my-opinion-but-not-too-much/#comments</comments>
		<pubDate>Thu, 30 Nov 2017 12:14:29 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Consulting</category>
	<category>Patient Experience Consulting</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Employee Empowerment</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/please-ask-my-opinion-but-not-too-much-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses how you can listen to your customers in many different ways…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/u7bs6f/Please_Ask_My_Opinion_BUT_.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/u7bs6f/Please_Ask_My_Opinion_BUT_.mp3" length="13790718" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...<br />
<a href="http://drjosephm.podbean.com/mf/web/u7bs6f/Please_Ask_My_Opinion_BUT_.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:44</itunes:duration>
				<itunes:episode>84</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Want a Free Franchise? A Hypothetical with Real-World Implications</title>
		<link>http://drjosephm.podbean.com/e/want-a-free-franchise-a-hypothetical-with-real-world-implications/</link>
		<comments>http://drjosephm.podbean.com/e/want-a-free-franchise-a-hypothetical-with-real-world-implications/#comments</comments>
		<pubDate>Wed, 22 Nov 2017 12:28:08 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
	<category>Branding</category>
        <guid isPermaLink="false">drjosephm.podbean.com/want-a-free-franchise-a-hypothetical-with-real-world-implications-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses sustainable ways for businesses to thrive…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/skfqfu/Want_a_Free_Franchise_.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses sustainable ways for businesses to thrive...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/skfqfu/Want_a_Free_Franchise_.mp3" length="11463724" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses sustainable ways for businesses to thrive...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses sustainable ways for businesses to thrive...<br />
<a href="http://drjosephm.podbean.com/mf/web/skfqfu/Want_a_Free_Franchise_.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:04:46</itunes:duration>
				<itunes:episode>83</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>What’s Your Signature?</title>
		<link>http://drjosephm.podbean.com/e/what%e2%80%99s-your-signature/</link>
		<comments>http://drjosephm.podbean.com/e/what%e2%80%99s-your-signature/#comments</comments>
		<pubDate>Thu, 16 Nov 2017 11:32:51 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Customer Experience Keynote</category>
	<category>Client Experience Consulting</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
	<category>Branding</category>
        <guid isPermaLink="false">drjosephm.podbean.com/what%e2%80%99s-your-signature-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses the importance of defining brand moments…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/btr7tt/What_s_Your_Signature_.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses the importance of defining brand moments...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/btr7tt/What_s_Your_Signature_.mp3" length="12201422" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses the importance of defining brand moments...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses the importance of defining brand moments...<br />
<a href="http://drjosephm.podbean.com/mf/web/btr7tt/What_s_Your_Signature_.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:05</itunes:duration>
				<itunes:episode>82</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Gratitude is a Customer Experience Differentiator</title>
		<link>http://drjosephm.podbean.com/e/gratitude-is-a-customer-experience-differentiator/</link>
		<comments>http://drjosephm.podbean.com/e/gratitude-is-a-customer-experience-differentiator/#comments</comments>
		<pubDate>Fri, 10 Nov 2017 10:13:24 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Employee Empowerment</category>
	<category>Customer Retention</category>
        <guid isPermaLink="false">drjosephm.podbean.com/gratitude-is-a-customer-experience-differentiator-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses how leaders set the tone for an appreciative workplace…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/f587p5/Gratitude_is_a_Customer_Experience_Differentiator.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses how leaders set the tone for an appreciative workplace...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/f587p5/Gratitude_is_a_Customer_Experience_Differentiator.mp3" length="14115701" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses how leaders set the tone for an appreciative workplace...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses how leaders set the tone for an appreciative workplace...<br />
<a href="http://drjosephm.podbean.com/mf/web/f587p5/Gratitude_is_a_Customer_Experience_Differentiator.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:52</itunes:duration>
				<itunes:episode>81</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Small is the New Big: Customer Experience Excellence One Opportunity at a Time</title>
		<link>http://drjosephm.podbean.com/e/small-is-the-new-big-customer-experience-excellence-one-opportunity-at-a-time/</link>
		<comments>http://drjosephm.podbean.com/e/small-is-the-new-big-customer-experience-excellence-one-opportunity-at-a-time/#comments</comments>
		<pubDate>Fri, 03 Nov 2017 09:50:15 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Ritz-Carlton</category>
	<category>Joseph Michelli</category>
	<category>Customer Experience Keynote</category>
	<category>Client Experience Consulting</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The New Gold Standard</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Employee Empowerment</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
        <guid isPermaLink="false">drjosephm.podbean.com/small-is-the-new-big-customer-experience-excellence-one-opportunity-at-a-time-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/ej26ad/Small_is_the_New_Big.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/ej26ad/Small_is_the_New_Big.mp3" length="13100032" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.<br />
<a href="http://drjosephm.podbean.com/mf/web/ej26ad/Small_is_the_New_Big.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:27</itunes:duration>
				<itunes:episode>80</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>“Where Has All The Loyalty Gone? – Long Time Passing”</title>
		<link>http://drjosephm.podbean.com/e/%e2%80%9cwhere-has-all-the-loyalty-gone-%e2%80%93-long-time-passing%e2%80%9d/</link>
		<comments>http://drjosephm.podbean.com/e/%e2%80%9cwhere-has-all-the-loyalty-gone-%e2%80%93-long-time-passing%e2%80%9d/#comments</comments>
		<pubDate>Thu, 26 Oct 2017 10:18:16 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Consulting</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Retention</category>
        <guid isPermaLink="false">drjosephm.podbean.com/%e2%80%9cwhere-has-all-the-loyalty-gone-%e2%80%93-long-time-passing%e2%80%9d-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses retaining Boomer customer loyalty…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/2tcc2k/Where_has_all_the_loyalty_gone.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses retaining Boomer customer loyalty...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/2tcc2k/Where_has_all_the_loyalty_gone.mp3" length="12761515" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses retaining Boomer customer loyalty...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses retaining Boomer customer loyalty...<br />
<a href="http://drjosephm.podbean.com/mf/web/2tcc2k/Where_has_all_the_loyalty_gone.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:19</itunes:duration>
				<itunes:episode>79</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Lead People Not Technology: Interacting to Succeed</title>
		<link>http://drjosephm.podbean.com/e/lead-people-not-technology-interacting-to-succeed/</link>
		<comments>http://drjosephm.podbean.com/e/lead-people-not-technology-interacting-to-succeed/#comments</comments>
		<pubDate>Thu, 19 Oct 2017 09:43:13 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Customer Experience Keynote</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/lead-people-not-technology-interacting-to-succeed-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”</p>
<p>My answer, <em><strong>“B</strong><strong>ecause the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.</strong></em>”</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/rhkjgm/Lead_People_Not_Technology.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”</p>
<p>My answer, <em>“Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.</em>”</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/rhkjgm/Lead_People_Not_Technology.mp3" length="11093834" type="audio/mpeg"/>
				<itunes:subtitle>Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”
My answer, “Because the leaders ...</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”<br />
My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”<br />
<a href="http://drjosephm.podbean.com/mf/web/rhkjgm/Lead_People_Not_Technology.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:04:37</itunes:duration>
				<itunes:episode>78</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success</title>
		<link>http://drjosephm.podbean.com/e/empathy-and-connection-the-not-so-secret-weapons-for-customer-experience-and-life-success/</link>
		<comments>http://drjosephm.podbean.com/e/empathy-and-connection-the-not-so-secret-weapons-for-customer-experience-and-life-success/#comments</comments>
		<pubDate>Thu, 12 Oct 2017 12:34:57 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
        <guid isPermaLink="false">drjosephm.podbean.com/empathy-and-connection-the-not-so-secret-weapons-for-customer-experience-and-life-success-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses using the force of good at work and in the world…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/g7at68/Empathy_and_Connection.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/g7at68/Empathy_and_Connection.mp3" length="8811773" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...<br />
<a href="http://drjosephm.podbean.com/mf/web/g7at68/Empathy_and_Connection.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:03:40</itunes:duration>
				<itunes:episode>77</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>The Risk of Excellence: Avoiding Customer Experience Mediocrity</title>
		<link>http://drjosephm.podbean.com/e/the-risk-of-excellence-avoiding-customer-experience-mediocrity/</link>
		<comments>http://drjosephm.podbean.com/e/the-risk-of-excellence-avoiding-customer-experience-mediocrity/#comments</comments>
		<pubDate>Thu, 05 Oct 2017 09:27:28 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Starbucks</category>
	<category>Joseph Michelli</category>
	<category>Client Experience Consulting</category>
	<category>Client Experience Keynote</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience Keynote</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>Starbucks Experience</category>
	<category>Leading the Starbucks Way</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Retention</category>
	<category>The Starbucks Experience</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/the-risk-of-excellence-avoiding-customer-experience-mediocrity-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/phjt77/The_Risk_of_Excellence.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/phjt77/The_Risk_of_Excellence.mp3" length="12292327" type="audio/mpeg"/>
				<itunes:subtitle>To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.<br />
<a href="http://drjosephm.podbean.com/mf/web/phjt77/The_Risk_of_Excellence.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:07</itunes:duration>
				<itunes:episode>76</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Not Just Fast: Understanding a Responsive Experience</title>
		<link>http://drjosephm.podbean.com/e/not-just-fast-understanding-a-responsive-experience/</link>
		<comments>http://drjosephm.podbean.com/e/not-just-fast-understanding-a-responsive-experience/#comments</comments>
		<pubDate>Thu, 28 Sep 2017 08:46:37 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Customer Experience Keynote</category>
	<category>Client Experience Consulting</category>
	<category>Client Experience Keynote</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience Keynote</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/not-just-fast-understanding-a-responsive-experience-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/gcqats/Not_Just_Fast.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/gcqats/Not_Just_Fast.mp3" length="10735420" type="audio/mpeg"/>
				<itunes:subtitle>In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...<br />
<a href="http://drjosephm.podbean.com/mf/web/gcqats/Not_Just_Fast.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:04:28</itunes:duration>
				<itunes:episode>75</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Keeping Your Audience’s Attent…Look There’s a Squirrel</title>
		<link>http://drjosephm.podbean.com/e/keeping-your-audience%e2%80%99s-attent%e2%80%a6look-there%e2%80%99s-a-squirrel/</link>
		<comments>http://drjosephm.podbean.com/e/keeping-your-audience%e2%80%99s-attent%e2%80%a6look-there%e2%80%99s-a-squirrel/#comments</comments>
		<pubDate>Thu, 21 Sep 2017 09:28:34 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>Leadership</category>
	<category>Social Media</category>
	<category>Joseph Michelli</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
        <guid isPermaLink="false">drjosephm.podbean.com/keeping-your-audience%e2%80%99s-attent%e2%80%a6look-there%e2%80%99s-a-squirrel-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli, discusses attention span and why communication should be viewed as an interruption…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/8hhhsc/Keeping_your_audiences_attent_.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/8hhhsc/Keeping_your_audiences_attent_.mp3" length="9065693" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...<br />
<a href="http://drjosephm.podbean.com/mf/web/8hhhsc/Keeping_your_audiences_attent_.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:03:46</itunes:duration>
				<itunes:episode>74</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>When It Matters Most: Customer Experience With the Fury of a Hurricane</title>
		<link>http://drjosephm.podbean.com/e/when-it-matters-most-customer-experience-with-the-fury-of-a-hurricane/</link>
		<comments>http://drjosephm.podbean.com/e/when-it-matters-most-customer-experience-with-the-fury-of-a-hurricane/#comments</comments>
		<pubDate>Fri, 15 Sep 2017 10:21:51 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Customer Experience Keynote</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/when-it-matters-most-customer-experience-with-the-fury-of-a-hurricane-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses human nature during a natural disaster…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/mgnwqr/When_it_Matters_Most.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses human nature during a natural disaster...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/mgnwqr/When_it_Matters_Most.mp3" length="8891183" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses human nature during a natural disaster...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses human nature during a natural disaster...<br />
<a href="http://drjosephm.podbean.com/mf/web/mgnwqr/When_it_Matters_Most.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:03:42</itunes:duration>
				<itunes:episode>73</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Shedding Your Implicit Bias: It’s Time for Design Thinking</title>
		<link>http://drjosephm.podbean.com/e/shedding-your-implicit-bias-it%e2%80%99s-time-for-design-thinking/</link>
		<comments>http://drjosephm.podbean.com/e/shedding-your-implicit-bias-it%e2%80%99s-time-for-design-thinking/#comments</comments>
		<pubDate>Thu, 07 Sep 2017 09:00:58 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Customer Experience Consulting</category>
	<category>Customer Service Consulting</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Customer Experience Keynote</category>
	<category>Client Experience Consulting</category>
	<category>Client Experience Keynote</category>
	<category>Patient Experience Consulting</category>
	<category>Patient Experience Keynote</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/shedding-your-implicit-bias-it%e2%80%99s-time-for-design-thinking-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>Dr. Michelli discusses how design thinking can help uncover implicit biases…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/xut3h8/Shedding_Implicit_Bias.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>Dr. Michelli discusses how design thinking can help uncover implicit biases...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/xut3h8/Shedding_Implicit_Bias.mp3" length="13303788" type="audio/mpeg"/>
				<itunes:subtitle>Dr. Michelli discusses how design thinking can help uncover implicit biases...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
Dr. Michelli discusses how design thinking can help uncover implicit biases...<br />
<a href="http://drjosephm.podbean.com/mf/web/xut3h8/Shedding_Implicit_Bias.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:05:32</itunes:duration>
				<itunes:episode>72</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
		<item>
		<title>Leading with the GOOD: A must have for customer experience success</title>
		<link>http://drjosephm.podbean.com/e/leading-with-the-good-a-must-have-for-customer-experience-success/</link>
		<comments>http://drjosephm.podbean.com/e/leading-with-the-good-a-must-have-for-customer-experience-success/#comments</comments>
		<pubDate>Thu, 31 Aug 2017 08:38:28 -0400</pubDate>
		<dc:creator>Joseph Michelli</dc:creator>
		
	<category>business</category>
	<category>Leadership</category>
	<category>Joseph Michelli</category>
	<category>Patient Experience</category>
	<category>Client Experience</category>
	<category>Customer Experience</category>
	<category>The Michelli Experience</category>
	<category>Customer Loyalty</category>
	<category>Customer engagement</category>
	<category>Customer Advocacy</category>
	<category>Customer Churn</category>
	<category>Customer Retention</category>
	<category>Innovation</category>
        <guid isPermaLink="false">drjosephm.podbean.com/leading-with-the-good-a-must-have-for-customer-experience-success-24b00f90dd1700f333f1ee8f1a4eedd1</guid>

		<description><![CDATA[<p>In this week’s episode, Dr. Michelli discusses how to be a human-centric organization…</p>
<br /><a href="http://drjosephm.podbean.com/mf/web/ems6qw/Leading_with_the_GOOD.mp3">Download Standard Podcasts</a><br />]]></description>
        
	<content:encoded><![CDATA[<p>In this week's episode, Dr. Michelli discusses how to be a human-centric organization...</p>]]></content:encoded>
			<enclosure url="http://drjosephm.podbean.com/mf/feed/ems6qw/Leading_with_the_GOOD.mp3" length="8777290" type="audio/mpeg"/>
				<itunes:subtitle>In this week's episode, Dr. Michelli discusses how to be a human-centric organization...Download Standard Podcasts</itunes:subtitle>
		<itunes:summary><![CDATA[<br />
In this week's episode, Dr. Michelli discusses how to be a human-centric organization...<br />
<a href="http://drjosephm.podbean.com/mf/web/ems6qw/Leading_with_the_GOOD.mp3">Download Standard Podcasts</a><br />]]></itunes:summary>
				<itunes:author>Dr. Joseph A. Michelli</itunes:author>
		<itunes:explicit>Clean</itunes:explicit>
		<itunes:block>No</itunes:block>
		<itunes:duration>00:03:39</itunes:duration>
				<itunes:episode>71</itunes:episode>
		<itunes:episodeType>full</itunes:episodeType>
		</item>
	</channel>
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