to open point-of-use support.
Teachers and administrators
see point-of-use support when they first log in to Heinemann Flight. These
informative pop-up boxes and step-by-step guides are designed to help
you learn how to navigate the platform and complete tasks without
having to open a new window or leave the platform. Click the "i"icon
to open point-of-use support.
Click the X icon to close point-of-use boxes.
The Info Center provides point-of-use assistance to teachers and administrators.
To open the Resource Center:
Click the Info Center
icon
in the lower right corner of most pages. The Info Center dialog box opens.
Click Help from the Info Center
to view the following options:
Frequently-Asked Questions: Links to the most common help questions.
Helpful Links: provides links to help topics relevant to the open page
Suggestion Box: opens a dialog box to provide feedback on the platform or programs
Online Help is a comprehensive, searchable help system.
To open Help:
In the upper right corner of the banner, click
the Help (question mark) icon 
. The Help
panel displays on the right side of the page.
Click the View All Help Topics link. Online Help opens in a new browser window.
Help offers a Table of Contents panel, which provides an organized grouping of Help topics, and Search fields to help you locate the information that you need. See details as follows:
To locate topics using the Table of Contents, browse topics using the Table of Contents panel located on the left side of the Help page.
In the Table of Contents, click a category heading (shown with arrows in front of the heading title) to view all the topics within that category. )The opening topic of each category displays when you click the heading title.)
Click a topic title (shown with topic icons in front of the title) to open the topic in the main Help window.
To locate topics using the Search fields, type a word, words, or key phrase in the field. A list of the topics that match your search entry display in the TOC panel. Click a topic title to open and view that topic.
Note: To open the search field in Table of Contents panel, click the search icon (magnifying glass) .
Standard hours of operation: Monday–Friday, 7:00am–9:00pm, ET (excluding holidays)
Phone number: 800-323-9239
Email: technologysupport@heinemann.comtechsupport@hmhco.com