Title: Handling Returns & Refunds

Hello,

You are going to get returns and refunds. That’s all there 
is to it.

Unless you have a strict no-returns policy, which can lead 
to chargebacks that can destroy your merchant account, you
will have to deal with them now and then.

Yes, some companies do have a no returns policy. Zulily is 
one major company that does not accept returns unless a 
product is damaged or defective. 

But even then, you may run into issues where a product is 
lost in transit, or is damaged when it arrives, or where
the suppler sent the wrong item. It happens.

So how do you deal with that?

The answer is that you send a replacement. Period.

I know it sucks, but you’re only out the money for a little while because you can still sell that product to someone else.

Of course, if it is defective, you can’t do that. But you CAN
send it back to the supplier in that case.

Most suppliers will work with you when there are problems.

Be sure to choose only products from sellers with great 
feedback and a long history. Those are the ones that will 
be careful to keep their reputation intact, so they will
be more likely to work with you.

It’s up to you whether you want to bother asking for the
product to arrive before you send out the replacement, but
if it’s an inexpensive product, you might prefer to go ahead 
and send it out, even if the customer doesn’t return the 
original.

You want to keep customers happy so they keep returning to
buy more from you!

Tomorrow is our last email, and we will be talking about 
how to get traffic to your shop. 

Until then, 

{YOUR NAME HERE}

PS- Just one more email to go! Be sure to stay tuned!

