Title: Chatbots For Support

Hello,

Perhaps the most common use of chat bots is simply providing
customer support, and they are quite good at that if they
are programmed well.

You may have even talked to a bot at one point and not 
realized it, because many bots are so advanced that it’s 
difficult to distinguish them from actual humans.

In fact, some chatbots are so advanced that MANY customers 
don’t even realize they aren’t talking to a live agent unless
you tell them that.

This makes them very good at providing customer support, but
you have to program them well in order to provide accurate
responses.

The first thing you should do is make sure you program all of
your frequently asked questions into the bot. You want to 
make absolutely sure those important questions be be answered
by your bot.

We talked about how good they are at providing market research,
and this can help you expand your F.A.Q., as well as the
information your bot provides.

There may be questions that crop up often that you neglected to
put on your F.A.Q. page. By watching your chatbot logs 
carefully, you can make sure to add those to both the F.A.Q. 
page and the chatbot.

Chatbots can save you an insane amount of time and money by
taking the load off your customer support agents (or you.)

Think of how many times you’ve been contacted by email, or
by phone, or by your support desk with very simple questions
that could have been answered by a trip to the F.A.Q. page or
by simply reading the sales page.

A chatbot could answer those questions and make the user feel
like they’ve talked to a real, live person at your company,
without actually taking any time from your support staff.

This makes the customer happy, and it makes YOU happy!

Alright, tomorrow we’re going to talk about some of the 
most popular chatbot programs, so keep your eyes peeled!

Until then, 

{YOUR NAME HERE}

PS- Not all chatbots are created equal. Tomorrow, we’re going
to talk about some of the good ones!


