Integrations

Data Extraction API

This section covers our Data Extraction API which can be used to access the data returned to the system as part of its day-to-day operation, right down to the level of the individual check.

• Clients, Sites and Devices
• Checks and Results
• Antivirus Update Check Information
• List Backup Check History
• Asset Tracking Information
• Settings (Wall Chart and General)
• Take Control
• Managed Antivirus
• Patch Management
• Backup & Recovery
• Mobile Device Management
• Run Task Now
• List Active Directory Users

Helpdesk, Service Desk and PSA Integrations

Integration are available for the following Helpdesk, Service Desk and PSA (Professional Services Automation) following products:

• Accelo
• Autotask
• Autotask (legacy - email based)
• CommitCRM
• ConnectWise
• MSP Manager
• MSP (MAX) Service Desk
• NetHelpDesk
• RepairShopr
• Shockey Monkey
• Helpdesk: Email Integration

Our MSP Manager and MSP (MAX) Service Desk are fully hosted helpdesk tools designed to support your Clients by centralizing your customer service and providing a 360-view on managing, responding and resolving customer issues seamlessly.

If your Helpdesk, Service Desk or PSA system is not listed above and it supports ticket generation from emails, you may be able to utilize Dashboard Alert and Recovery notifications to open and close cases in your PSA. Configuration information is available in the Helpdesk Email Integration section.

Password Management

• Passportal

Custom Report Builder and Generator

• BrightGauge

Datto Backup

• Datto (appliance monitoring through the Linux Monitoring Agent)