Future of government
In a world radically transformed by COVID-19, where change is
increasingly the only constant, government organizations will need to
become far more agile and adaptive to serve citizens effectively and
deliver on their missions. How can they get there in this new
operating environment? Explore our Future of government articles,
videos, and podcasts to learn what government organizations can do
today to best prepare for tomorrow.
Watch the video
Leaping into the future
Envision how government organizations could potentially transform to
meet the changing needs of citizens and societies.
Service delivery
Government of one The confluence of crowd, big data, and other
technologies can help governments deliver a personalized citizen
experience.
No-touch government Everything rule-based could be digitized and
automated, vastly reducing or eliminating the need for physical
interactions.
Omnichannel delivery Government service delivery that is integrated
across channels, providing citizens with a unified and seamless
experience.
Inclusive government Government policies and programs that are easily
accessible to everyone, including those with disabilities or other
disadvantages.
Life events No more navigating an alphabet soup of agencies and
regulators across local, state, and federal jurisdictions. Services
ranging from business permits to passports are joined up around life
events and customer needs.
Ambient experience Citizen-friendly environments that integrate
design, architecture, and technologies to elevate experience can be
created.
Service delivery
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From DMV centers to court hearings, governments will transform to new
methods of service delivery. Data-fueled services can offer citizens a
truly personalized experience. 3D thinking—design thinking, data, and
digital tools—can come together to improve government interactions.
Operations
Policy + decision-making
Regulation and enforcement
Workforce
Breakthrough applications are already surfacing in the public sector
No-touch, no-stop service delivery
Integrated back office
Hyperlocalized government
Anticipatory government
Everything that is rule-based in government can be digitized and
automated, creating a series of automated actions with minimal/no
human input.
Hyperconnected transportation
Future of criminal justice
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Mike Canning
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Operations
Integrated center office A central unit with common infrastructure and
technology provides strategic support for front-end government
operations.
Cognitive automation Powered by NLP, text analytics, and data mining,
this mimic of human behavior can help governments reduce costs, cut
backlogs, and overcome resource constraints.
"As-a-service" acquisition Pay-as-you-go service models allow agencies
to scale services only when they need to.
Public sector digital factories Cross-functional teams are brought
together to digitize operations in an agile manner.
Government as a platform Governments reorganize IT infrastructure and
architecture to create an integrated, cross-agency digital platform
that can deliver better services to citizens.
Government organizations can create an integrated back office that
supports traditional and nontraditional functions. They increasingly
use managed services to free up resources for more strategic work.
Managed services Noncore processes are outsourced to streamline
operations and save money.
Policy + decision-making
Government by simulation From infrastructure management, to city
planning, to disaster management, governments use digital twin
technology to help with scenario planning and modeling, which can
improve precision and accuracy.
Crowdsourced and distributed policy-making Organizations invite
stakeholders to have a say and participate in discussions before
policies are enacted.
Self-correcting government Using unprecedented data sharing and
analytics, organizations build a collective “memoryâ€â€”an understanding
of past failures and successes—and the ability to learn from that
information.
AI-driven scenario analysis AI technologies help governments find the
best solutions, providing a set of alternatives to accelerate
decision-making.
Anticipatory government Advancements in natural language processing
(NLP), machine learning, and speech and image recognition help
governments anticipate problems rather than react to them.
Beyond basic cost and benefits, the policy and decision-making process
involves simulations and input from “the crowd.†Decisions can be
tested in real-life scenarios before being implemented and
crowdsourcing is used to help inform policies and regulations.
Regulation and enforcement
Living/adaptable enforcement The move from point-in-time based
enforcement to continuous monitoring, as seen in everything from
security clearances to restaurant health inspections, can add
much-needed context to enforcement decisions.
Positive enforcement strategies Enforcement strategies that reward
good behavior can encourage actors to focus on meeting and exceeding
regulatory requirements rather than doing the bare minimum to simply
avoid penalties as negative (i.e., punishment) enforcement strategies
often do.
Risk-based regulation To reduce the burden on compliant businesses,
agencies move away from one-size-fits-all regulations and adopt a more
data-driven, segmented approach.
Regtech for regulators Agencies invest in tech-based solutions and
programs to help regulators work more effectively and efficiently.
Regulatory agencies collaborate with businesses to protect the public
in ways that stimulate economic growth and foster innovation.
Regulators create agile, risk-based regulations and enforcement
mechanisms that reduce the burden placed on trusted businesses and can
quickly adapt to changing circumstances.
Workforce
Just-in-time civil service Talent is nimble, flexible, and can come
from a variety of sources inside and outside government, depending on
what a project needs.
Open talent spectrum Governments access a much broader spectrum of
talent options including digital labor, gig workers, incubators, crowd
workers, and ecosystem partners.
Talent cloud Agencies use digital marketplaces of prequalified
individuals who have specific skills in different areas to quickly
fill roles on discrete projects.
Human-machine collaboration By playing to the innate strengths of
humans and machines, these collaborations can create solutions
superior to those that either could create on their own.
As work is transformed, so is the workforce. Talent comes from myriad
sources. AI, automation, and other emerging technologies are now
ubiquitous, helping people work smarter wherever they are. Workers
collaborate with machines and use additional tools and resources to
learn and reskill as their work evolves.
Service delivery
Operations
Policy + decision-making
Regulation and enforcement
Workforce
No-touch, no-stop service delivery
Simulated disaster management
Governments can use data sharing and analytics to gain a “memoryâ€â€”an
understanding of past failures and successes and the ability to learn
from that information to do it smarter the next time.
Self-correcting policy and decision-making
Using common infrastructure and technology, traditional back offices
can become center offices that strategically support a plethora of
functions and front-end government operations.
Self-correcting policy and decision-making
Digitizing services and increasing the use of automation, sensors, and
data can shift the dynamic between government and citizens, allowing
government to be brought to the people, not the other way around.
Governments can use digital twin technology and AI-enabled simulations
and scenario analysis to test and model critical activities, such as
disaster management—ensuring accurate and precise decisions are made.
Integrated back office
Operations as-a-service
By merging business and technology systems, governments can
consolidate entire functions and services, such as human resources,
IT, and acquisitions, under a single roof.
Hyperlocalized government
Smarter cities
Smart security
Using predictive analytics, artificial intelligence (AI), and other
cognitive technologies, governments can identify problems before they
erupt into crises.
Anticipatory government
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Government & Public Services leader
Center for Government Insights executive director
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Nudges to 3D thinking Improved outcomes by using the combined power of
behavioral science, data, and digital tools.
Legislation as a code Agencies use technology to converge rules and
regulations into a programming code so machines can interpret them.
Touchless compliance No more handing over documents in line at the
airport and no getting pulled over on the highway. Travel documents
can be scanned electronically and your speed captured digitally,
verified from your smart car telemetry and a bill for speeding sent to
your account.
Nudges to 3D thinking Improved outcomes by using the combined power of
behavioral science, data, and digital tools.
Next: Operations
Next: Policy + decision-making
Next: Regulation and enforcement
Next: Workforce
Back: Regulation and enforcement
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Read The Report
Future of government
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Future of government
In a world radically transformed by COVID-19, where change is
increasingly the only constant, government organizations will need to
become far more agile and adaptive to serve citizens effectively and
deliver on their missions. How can they get there in this new
operating environment? Explore our Future of government articles,
videos, and podcasts to learn what government organizations can do
today to best prepare for tomorrow.
Breakthrough applications are already surfacing in the public sector
Explore our Future of government collections
Read the report
Future of government
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Future of regulation
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Future of regulation
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Future of government podcast
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Explore our Future of government collections
Future of government podcast
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