Apex MD-100 12-Volt DVD Player
Apex Support is Bad!
I purchased this item and 2 months later all the buttons on the front panel of the MD-100 stopped operating. I called Apex and they said to send them the remote. I repeated that it was the buttons on the ACTUAL unit that was not operating, and I was told \\"Just send us the remote!\\". I sent the remote. I waited 5 weeks for it to return and when I received it the unit still did not operate. I called Apex and now they said that something is wrong with the unit. They gave me an RA # and said to include a check for $39.00 made payable to Apex Digital. I asked what the $39.00 was for and they said, \\"Labor. Your unit is out of it's 90 day warranty!\\" I reminded them that it was indeed in warranty when I initially called about the problem. I was told there was nothing they could do to waive the $39.00.\\" Rather than send the unit for repairs, I purchased a new unit from another manufacturer.