GoVideo DVR5100 Progressive Scan DVD-VCR Combo
Nice features, terrible quality.
I purchased this for my wife for Christmas.  When it was finally setup, I noticed that there were wavy lines going across the screen.  They were very noticible when the picture was black or dark, and somewhat visible during playback of any DVD - I tried 5 different ones.  This was through the RCA connection (Video, Left, Right audio).  When I switched to the RF (Cable TV) connection, the lines were gone, but then the picture quality had all the failings of a standard Cable TV signal.  I hooked the unit up to a different television and had the same wavy lines.  I was about to return the unit to Amazon.com, when I noticed on the box it says \\"do not return this to the store, call our support line or email us at...\\"  I called the support line and after 2 minutes navigating the phone menu, I got the message, \\"call back later, we are experiencing high call volume\\" and was disconnected.  I called back an hour later and got the message immediately without  even entering the phone maze.  I decided to try emailing their support address.  Here was my email to them:<br />\\"The picture for every DVD I have tried has wavy lines going across it, and a faint black line going up the right side of the screen.  I tried 5 different dvds.  It does not happen when connecting through the RF cable, but then the picture is garbage quality.  The box said to contact you before returning the product, so I am, but if I do not receive a response within 24 hours, I am sending it back to the vendor.  I tried calling your customer support number and was told to 'call back later'. \\"<br />Here is their reply:<br />\\" We appologies for the inconvenience you have faced,<br />You would have connected it with your VCR or you have a TV/VCR combo. You need to connect it to a stand alone TV.\\"<br />Here is my reply:<br />\\"Nowhere did I state that I was connecting to a VCR or TV/VCR combo.  I was<br />connecting it directly to a standalone tv; I don't know why you would<br />assume otherwise.  Is this the only advice you have?\\"<br />Here is their second reply:<br />\\" PLEASE SEND ME YOUR ZIP CODE AND I CAN RECOMMEND YOU NEAREST SEVICE CENTER.BECAUSE FOR THIS PROBLEM UNIT HAS TO BE TAKEN TO THE SRVICE CENTER ONLY.THANKS\\"<br />These are copied and pasted with all errors left intact.  Anyhow, I returned the unit to Amazon.com today and will never buy a SonicBlue product again.advice you have?\\"<br />Here is their second reply:<br />\\" PLEASE SEND ME YOUR ZIP CODE AND I CAN RECOMMEND YOU NEAREST SEVICE CENTER.BECAUSE FOR THIS PROBLEM UNIT HAS TO BE TAKEN TO THE SRVICE CENTER ONLY.THANKS\\"<br />These are copied and pasted with all errors left intact.  Anyhow, I returned the unit to Amazon.com today and will never buy a SonicBlue product again.