Toshiba SD-H400 Combination Progressive-Scan DVD Player and TiVo Digital Media Server
Toshiba has lousy customer service
I purchased this unit in May and was pleased as punch until July when it ate my DVD. Since the unit was only 2 months old, I was not happy about having to pay the shipping to return it to them so I held my ground and had to wait a day for a supervisor to return my call and he very begrudingly agreed to issue a pick up tag for it. Sent the bad one back, got the replacement and less than a month later, it bit the dust. Different problem this time. Live TV kept breaking up and then the screen would freeze. This time I wanted my money back. No can do. They promised me my unit would be repaired and fully tested and returned to me within 48 hours. I shipped it on 9/15 and today is 10/1 and no box. I just called customer service and was told that it will take about 3 (more) business days just to get me an answer about the status. I suggested a big technology company like that might be able to do a tad better than that, especially considering I have gotten TWO bad products from them, but NO CAN DO.  <br /> <br />I have spoken to 4 different cust service reps there, including a supervisor and have gotten an identical mantra from each and every one of them: You are not our only customer. (how special i feel, indeed) We have millions of customers and we have a system. The \\"system\\" does not allow any deviation. Customer service cannot make an outbound call to the service depot to check on my repair. I suggested he give ME the phone number so I can call them. NO CAN DO (of course). Understand that this machine costs a few bucks. It takes a good hour to go through the set up. Twice I have done that. Twice I have lost everything I have recorded. Twice I have had to unplug everything and ship it back. The only thing I can figure that I did wrong was buy from Toshiba, but they treat me like I'm the one that screwed up. <br /> <br />I don't know, maybe it's just me. I own a little business and my goal is to exceed customers' expectations. If customers do have a problem, I consider itan opportunity to prove what customer service is all about. Toshiba has made it pretty clear that I'm a drop in the bucket to them and I'm sure I am. But I am a consumer and since the internet gives me a voice, I'm using it to say I will not buy Toshiba again and want as many other consumers as possible to hear me. I also want Toshiba to hear me, if anyone there cares. One additional note: I did ask Amazon for help, but to no avail. <br />