Philips 30PW8420 30" Widescreen HD-Ready TV
Really bad experience
I also ordered this model from the Philips outlet store, on Feb 7, 2006.  I can't really review it, because it was broken on arrival.  On Feb 14th, I was told by the shipping company the TV was broken and I'd have to wait for a replacement.  On Feb 27th I called and they said the unit was ready.  I got it and written on the top of the box in letters 3\\" large was written \\"BROKEN GLASS\\".  I opened it up, and sure enough the tube had been cracked.  Why a box with that scrawled on it would be delivered, I don't know.  After calling Philips, they indicated they don't do exchanges and I'd need to cancel the order to return it.<br /><br />Now the promotion is over, and they have none in stock.  At least two things went right... Even though Philips policy was basically SOL, I thankfully got someone nice on the phone to explain that,  and I used AMEX so if my credit never appears, I have a card company that's never failed to help me.<br /><br />I believe that a product is more than the physical unit, and extends to the support mechanisms around it.  It is because of the poor support that I can't review the actual unit.  I hope this is a rare event.