Go Video VR2940 DVD Recorder/VCR Combo
Don't buy Go-Video
I purchased a R6640 recorder & didn't have any problems so I also bought a VR2940 to transfer by VHS tapes to DVD.  No problem with the recorder and transfered about 25 tapes to DVD.  The disks played ok on both machines until about 2 months later I decided to watch one of the DVD's again.  I placed it in the VR2940 & my DVD+R loaded and showed DVD+RW.  The disk is a DVD+R, not an RW disk!  When I clicked on menu it came up \\"empty disk\\".  I put the disk in my R6640 & it played ok.  I went through all of the DVD's I had made copies of & 21 of the disks all showed up as DVD+RW \\"empty disk\\" on the VR2940 but played on the R6640.  The four remaining disks played on both machines.  I sent emails to customer service & received an automated response showing common questions & that I would be contacted by customer \\"service\\".  I was never contacted so I called customer \\"service\\" and they were no help.  They had no idea what the problem was.  I don't think they are tech savy and calling them about a tech problem is a waste of time.  The only thing they said was they would send me an update disk for my model & that might solve the problem.  I waited two months and called twice without ever receiving the update disk.  I finally wrote a letter & addressed it to customer service supervisor/manager.  I never heard from him/her but I did receive the disk finally.  It didn't help!  Go-Video needs to change the name of their dept from customer \\"service\\" to customer \\"non service\\".  After checking the company on the better business bureau web site I found the name of the the customer service manager is Bill Galey.  I sent him a letter on 12/16/05 & it is now 01/08/06.  I have not had a response.  You might save a few bucks buying Go-Video but it isn't worth the problems you will have with the product or the help you will \\"not\\" get from the company.