Philips DVDR75 Progressive-Scan DVD Player/Recorder
Terrible, Avoid This Machine And Go With Another Brand!
I got this as a gift and returned it after 1 week.  First off, the interface is _horrible_ and confusing and just plain unfriendly.  <br />I could have lived with that, but it didn't work!  I tried to burn a DVD+R and it locked up on the \\"finalizing\\" step.  This happened on 3 discs (2 Memorex 1 Fuji).  Each disc cost me $2!  <br />Six dollars later (not to mention the money I spent on the now opened/unreturnable discs) and I visited their website and tried their firmware upgrade.  My recorder said I had the latest firmware.  <br />So when I called Philips tech support and we both agreed something was wrong with the machine, they told me to ship it at my expense to fix it.  <br />My question to the supervisor I spoke with was, how is it they send me a machine that doesn't work, and then _I_ have to pay out of my pocket(shipping) to fix _their_ mistake?  They sold me a product that didn't work!  Why am I spending money to make a product work?  Not only did they use ever excuse they could think of (corporate policy, it got damaged during shipping, etc...) the bottom line is that they didn't even give a hint of caring about me as a customer (and this is a supervisor I spoke with).  <br />They made no attempt to make right by me, the customer, in a situation where clearly I was not satisfied with the product I got which DIDN'T EVEN WORK!  <br />I've returned it, am waiting on my rebate and will get a Sony or Samsung.  I want to warn everyone.  Yes, I'm only one customer and this is one incident.  But clearly, if their policy is that it's the customer's fault and the burden is always on the customer it's clear they don't care about you, your problems or helping you and just want your money for their crumby products.  If Nordstrom is the highest quality in customer care (which they are) then Philips has proven to me they are on the opposite end of that scale!!!!!!!!!<br />UPDATE: I got the Samsung and have loved it ever since.  Easy to install, simple easy-to-follow menus.Philips could take learn something from the quality that Samsung put into their recorder