Samsung HL-S5087W 50-Inch 1080p DLP HDTV
worst possible amazon experience
This experience started with excitement about the price. After watching this particular TV for several months, I was pleased to see the price drop to what seemed an excellent deal.    I made the purchase innocently enough, though was struck that it may have taken up to three weeks before the product was available. Still, at that price I was willing to wait.    After about a week, I received notice that my package was en route and would be here in a few days. On the day that it was to arrive however, I was informed that the package couldn't be transferred from shipper to shipper. Apparently the carrier who would deliver the TV to my door wouldn't accept it due to the fact that there was the sound of broken glass in the box.    I contacted Amazon to tell them that I would be willing to wait for a replacement, but I would like to have it expedited. I was told that wouldn't be a problem, and I was informed that my request would have to go to another department. I was told that I would be contacted by the end of the day.    Four days later, after not having heard back, I called Amazon. I was informed that the only shipping choice I had available was the specialty shipper, and that there was no possibility of expediting the packaging. It would arrive in 5 to 10 business days.     At this point the wait for the television was getting too long, so I asked to cancel the order. I was sent an e-mail two days later stating that all of the e-mails that I had been sending were missed, and they asked if I would like to proceed or cancel. It was at this point when I called in and made it quite clear that I wanted this nightmarish business finished and that they should cancel the order immediately.    It's now more than three and a half weeks since my card was charged and several angry conversations later -- I don't have a TV and I don't have a refund. The order details online state that the unit was successfully delivered to a city 70 miles away from me, and there is no sign that I've initiated a return. My credit card retains the original charge, which will start accruing interest soon, but Amazon has assured me that I will be refunded the full amount sometime within the next four (4) weeks.