Replay Networks 2001 Digital Video Recorder
Potentially Great but presently disappointing
After two weeks I have relunctantly returned my Replay unit and have  decided to wait until the technology is more mature. There were three big  problems, one seemingly insurmountable.<br />First, the required daily  download (and setup) invariably took several attempts to succesfully  conclude.  The software gives up after two failed attempts to download the  programming info, but these were seldom enough.<br />Second, Tech Support  invariably took between a half hour and an hour to pick up, and once cut me  off after waiting 45 minutes because the waiting period extended into their  off-hours.<br />Third, Tech Support unfortunately became necessary when the  software turned out to be incompatible with the cable converters (Pioneer)  provided my my cable operator.  My cable channels were not watchable at all  when routed through Replay TV.  I was informed that this was a known bug  and was being remedied in a beta version of the software.  I was supposedly  scheduled for the download, and after no less than six succesful updates  (requiring more than 15 attempts), Tech support informed me that the  program developers would not allow me to have the update, and Tech Support  could not tell me how to solve the problem without the update, or even when  I might be &quot;allowed&quot; to download it. I feel that with a bug this  severe, Replay TV should not even be on the market.<br />In conclusion, this  is obviously a company that can't quite handle its own success yet.  I  suggest giving it a few more months to sort out these &quot;start-up&quot;  problems