Toshiba MD14FP1 14" Pure Flat Screen TV/DVD Combo
Don't Buy This Product
Originally, I purchased this unit because the size matched my needs and the price did not seem exorbitant.  I also thought that a Toshiba would be dependable. But after only two months of light use-2 hours per week max-the DVD unit would play erratically and stop for no reason.  I would also have trouble opening the slot so that the DVD could be removed.  This would happen no matter which DVD was playing so I knew it was not the fault of any individual DVD but of the unit itself.  The first time I called Toshiba, the customer service rep suggested that I unplug the unit so that it could \\"reset itself\\" and that I purchase a DVD cleaner to see if that would take care of the problem.  I did as instructed but, not surprisingly, the problem persisted. <br /> <br />On my second call to Toshiba, I got the same service rep.  We discussed my bringing it to an authorized Toshiba dealer, the procedure, he took information on me and the machine, and I was told that a file had been opened on my case. <br /> <br />On February 5, 2005, I brought my TV/DVD player to the closest authorized repair station.  The shop's name had been given to me by the service rep and it also appeared on Toshiba's website. <br /> <br />At the beginning of March, because a month had elapsed and I had not heard from the repair company, I called them regarding my machine.  They told me that due to the high number of these sets breaking down, Toshiba was not sending its repair agencies sufficient parts quickly enough so that they could keep up with the demand for repairs.  I was concerned about this because I wanted my TV back and, furthermore, I knew that the warranty date had now expired so that if I had any further problems with the set it would not be covered by the warranty. <br /> <br />On Monday, March 7th, I decided to contact Toshiba itself to investigate the problem.  (This was my third phone call to the company!)  I spoke to another young man who could not find my file and, through conversationswith his supervisors, I was told that my TV/DVD player was not being repaired because Toshiba did not have a file on it.  This was absurd!  As of that date, I had done everything the company had asked me to do and had spent time giving my purchasing information to two customer service reps.  Not only did I have to waste time duplicating my efforts, but I was further insulted by the supervisor(s) who 1) initially tried to deny that I had brought the unit to an authorized repair shop and 2) then declared that it was my word against Toshiba's that I had ever spoken to any of their customer service personnel.  The audacity-what ever happened to the business adage that the customer is always right?  How dare Toshiba try to shift the blame for their inefficiency on to the consumer? <br /> <br />On Tuesday, March 15th, I received a call from Toshiba-they wanted to verify my choice of repair agent because, again, the information had not been entered into my \\"file.\\"  I had to call them back on Wednesday-my fourth phone call-to tell them that I was staring right at the company's name on their website, they were truly an authorized repair agency.  I was told that this was the final bit of information that they needed to expedite my set's repair.  We shall see. . . . <br /> <br />I have never been so dissatisfied with a company and its workings in all my years of purchasing computers and other electronics.  This product is shoddy and Toshiba's commitment to customer service is non-existent. Stay away from this unit and this company!