RCA D52130 52-Inch HDTV-Ready Projection TV
The RCA/Thomson service has been a nightmare to deal with.
This is the letter I sent to Thomson/RCA<br />To whom it may concern, June 19, 2003<br />Although I am writing this note to whom it may concern, it appears that once you have my money no one is concerned anymore. On April 4, 2002 we were delivered a RCA HDTV Model D52130. It was purchased 7 days previously at [local store] in Mayfield, Ohio. Three months after the set arrived the sound from the speaker system started to intermittently crackle. When the repairman tested the sound we could not reproduce the crackle. I ended up purchasing a surround sound system to avoid the intermittent crackle. Two weeks ago the TV would not power up. So we called Thomson to schedule a repair. The serviceman reported that the \\"powerbox wasn't working and that it would have to be brought in for servicing.\\"  This set is 14 months old. I paid $1899.00 for a [poor product]. I will have it serviced to the tune of $412.00. And I don't expect that you really care about satisfied customers since my wife just got off the phone with your Expert resource Assoc...  and he claims that there was nothing that could be done since the 1 year warrantee had lapsed 60 days ago. All of my business associates and all of my friends and all of my family will be hearing about this wonderful experience. I will be logging on to all of the product review web pages and scorching the RCA HDTV D52130 as loud and as often as my Adelphia powerlink will let me.<br />A very dissatisfied customer!!!!!!!!!!!!!!!!!!<br />Gene Shimandle<BR>CEO and Co-founder<BR>The American Institute for Resuscitation<br />330-995-9288<BR>This will not be the last you hear from me!<BR>To Amazon readers:{Thomson is the only authorized service center for RCA. The $412.00 service price is a set rate for any repair that needs to be brought into be serviced.}