Samsung DVD-V3500 Progressive-Scan DVD/VCR Combo
Multiple failures, warranty service problems
I had more than one problem with this unit, and as you can see below the warranty hasn't been much help!!!<br />Samsung DVD-VCR Combo model #DVD-V3500<br />Description of Problem<BR>Search forward/backward works from the front panel, but does not work when using the remote control.  To reproduce:<BR>1) Play a DVD.<BR>2) Press and HOLD the remote control button marked &lt;&lt; or &gt;&gt;.<BR>3) The DVD will advance to the next chapter, as though you had pressed and released the button.  It should increase the frame rate gradually (2X, 4X, 8X...).  To observe the correct behaviour, use the front panel buttons.<br />History<BR>2003/8/16 Purchased from Visions Electronics (Vancouver/Broadway)<BR>2003/8/16 Failed part way into 1st movie<BR>2003/8/18 Exchanged for new unit<BR>2003/9/? Noticed that search forward/reverse doesn't work<BR>  if attempted using the remote control.<BR>?  Tested at retailer; works with a different remote control.<BR>?  Delivered to Y.S. Audio-Video (authorized service centre)<BR>2003/11/27 Received with new remote control.  It still does not work.<BR>2003/12/16 Delivered to Y.S. Audio-Video<BR>2004/1/24 Y.S. Audio-Video sent unit to Samsung<BR>2004/2/16 Received, but without batteries or manual<BR>  It still does not work.<BR>  Samsung adjusted DVD laser, not remote control circuit.<BR>2004/3/24  Delivered to Y.S. Audio-Video<br />  <BR>TO DO (SAMSUNG):  <BR>· Please fix the described problem or preferably replace the unit with something better.<BR>· Please adjust the warranty appropriately, since it is over half-expired and the manufacturing defect has not been resolved.<br />TO DO (Y.S. AUDIO-VIDEO):<BR>· Return the batteries<BR>· Return the user manual<BR>· Please provide documentation of drop-off and pick-up dates to Samsung for warranty period adjustment, since the only form you have given me lists only one pick-up date and no drop-off dates.