Initial IDM-1731 Portable DVD Player with 7-Inch LCD
They want to Hide this From You
My wife bought this unit in August but we didn't really use it until October. I was looking forward to enjoying a couple movies of my own choice on a cross country trip. But - you guessed it, half way into any movie, any disk, it would freeze up. I would have to stop the unit, restart, then try to find where I left off then it would freeze again.<br />I spoke to the tech guy at Initial (1-800-216-5156). I told him what happened and mentioned the fact that so many other reviewers had the EXACT SAME PROBLEM. He said that most of those were because people had 'dropped' or 'trashed' their units! Since the 30 days had elapsed Curcuit City couldn't give rip (basicly telling me tough sh*t)and Initial says they will fix it for $45 plus shipping and a 5 week wait. What great service!<br />Basically I think this unit has a serious design flaw and Initial is trying to avoid a recall. I don't know how you get a recall going but I would be the first to demand one.<br />Spend a little extra money for a better unit (Panasonic maybe?)with REAL service.<br />I will say that the picture on my unit was great. When it is frozen you have a lot of time to really look at the detail . . . .