TiVo Series2 Digital Video Recorder (*TiVo Service Fee Not Included)
Good product but beware of their customer support
My TiVo unit failed within 8 months.  The TiVo Web support form indicated that it could take 3-5 days for someone to respond to my service inquiry.  The TiVo phone support personnel responded quicker (maybe 10 min), but only to ultimately report that: 1) It would cost $99 to replace the unit; 2) I had to box & ship the unit to their service center at my expense (even though it was easier & cheaper to drive there); and 3) it might take an additional 10 days for TiVo to ship the replacement. I was facing a total TiVo down time, including shipping both ways, of 14 days.  In contrast, when my Dell CDROM failed a couple years back, Dell advanced replaced the unit in 1 day.  Considering all the things that TiVo got right in their product, I was surprised by all the things that were lacking with their service.