JVC DR-MX1S DVD Player/Recorder, Hi-Fi VCR, and Hard Disk Recorder
Poor JVC customer support
I bought this recorder in Nov. 2005 and immediately had to send it in for repairs because it would not load a VHS tape. You have to ship it to JVC for repairs and pay the cost of shipping ($17) even if it is under warranty. A month later I received the recorder back from JVC. It still had the same problem. I found that if I unplugged the recorder and plugged it back in I could then load and unload VHS tapes. I bought the recorder because at the price it offered the most features. I've encountered these other problems: <br /> <br />Cannot edit out scenes on hard drive. You can do this only on DVD-RAM discs. <br /> <br />You have to ship the product to JVC for repairs and pay the shipping costs, even if it is under warranty. <br /> <br />Despite instructions to contrary, I was never able to copy a single program from a VHS; JVC support was of no help. I have to copy a whole tape and then edit out what I don't want. <br /> <br />The printed manual often disagrees with the on-screen instructions, such as how to copy single programs from VHS. Neither appear to work. <br /> <br />Misspelled words in the on-screen menu, perhaps because the product was made in China. <br /> <br />The JVC cannot change be programmed to change to cable channels above 999, so all my digital cable HD programs have to be programmed manually. JVC offers no firmware upgrade. <br /> <br />Poor customer phone support. Their phone help knew less about the machine than I did and often gave me wrong information. <br /> <br />I wish I had spent a little more money and got a better machine. I would not buy another expensive JVC product because of their poor customer support and repair facilities. <br />