JVC DRMV1S Progressive-Scan DVD Player/Recorder and VCR Combo , Silver
DR-MV1S Can't be Fixed By Factory Service
Well, it has happened. The unit came back from repair at JVC Aurora and I tried to dub from VHS to DVD and surprisingly it when through the whole transfer without going into the flashing \\"loading mode\\" as before but when the transfer was completed there was evidence of burning on the disc but nothing plays back. STILL DEFECTIVE!!!!! I called and talked with Lorenzo at New Jersey he checked with some else to verify the DVD should play back without being finalized and they and concurred the unit is malfunctioning. Lorenzo told me to call Jun at Aurora service, I did and left voice mail - TWO times with no returned call. I called Craig Peters voice mail (he has never answered or returned a call yet but what to heck no has ever answered one of these Emails either) and left message - no return call. I talked with the receptionist at Aurora, Angelica, and she offered to take a message, but still no call back. Please tell me what I need to do to get a unit that works, IT IS VERY APPARENT TO ME THAT REPAIR IS NOT THE ANSWER. Please help me and at least respond to my communications surely you can't think I am being unreasonable and just trying to blow me off especially after 3 CONTINOUS FAILURES. This unit has not worked since the first of December.  Previous leters to JVC below: <br />The letter below was included with the unit a copy was in an envelope on the outside of the box and a copy taped directly to the unit. AS OF 1/26/05 9:00 pm there has been no response to it or the numerous messages I have left on Mr. Peters' voice mail and Kelly Rahn's voice mail. The unit is now waiting for parts and has been out of service a total of more than 45 days. <br /> <br />The unit first failed while dubbing VCR to DVD after about 30 minutes of transfer - the blue light bar was flashing and the display was flashing \\"loading\\" and the power and open/close buttons were non-responsive even after unplugging the unit. The open/close button did respond one time after leaving the unit unplugged overnight. This was the first time I had tried to use this feature! I would say the total use time of this unit has been less than 6 hours total (I have another DVD player). I sent this unit in for repair 12/15/04 after talking with Ralph on the 800 number 12/3/04 and waiting for his \\"authorization\\" letter to arrive (11 days later). I received the unit back from the service center 1/6/05. After getting the unit back from repair (invoice # FC187771, Receipt # C034889) I used it to watch one DVD on 1/8/05 and started a VCR to DVD dub on 1/9/05, about 45 minutes into the transfer the unit failed exactly as it did previously, only this time I have been unable to get the open/close button to respond even once to get the DVD out. I believe this unit has something inherently wrong with it and it should be replaced rather than repaired. I called the 800 number 1/10/05 and talked with 2 different people (Anthony and Raul) and they both said they could not make that decision and would have someone contact me - no one had called by 1/11/05 at 3:30pm so I called again and was able to get connected with Kelly (who Raul had said would call me). Kelly said she had tried to call but received no answer or recording - I am not aware of any problem with the phone or recorder at home or work. I asked Kelly to replace the unit instead of trying to repair it again. Kelly also said she was not authorized to make that decision and I asked her who was and Kelly said \\"Craig Peters, who is out of the office until Thursday\\". Kelly suggested I go ahead send in the unit ASAP and she would reimburse me for the UPS charges when she received a copy of the bill from me. <br /> <br />Mr. Peters, please send me a NEW DR-MV1S so I can use and enjoy the product. The only time I have to make use of the dubbing feature is during the winter months as I am too busy the rest of the year. I have already lost over a month in getting it repaired to only have it immediately fail again with the exact same problem. This has not been \\"The Perfect Experience\\" JVC was intending I am sure and you have the ability to make the best of what so far has been a Bad Experience. Hopefully, the HD-52z585 I purchased last week will be more dependable, so far I am very happy with it. I look forward to your quick and favorable response. Sincerely, Ken Martin <br /> <br />Again I am requesting the unit be immediately replaced, in the automotive business this unit would qualify as a LEMON! I must also say I have become very disappointed by the lack of communication of your service staff and the run-around tactics of your customer service personnel \\"you need to talk to XXXXX\\" and XXXXX says you need to talk to who I just talked to - and so on. When you boil it all down it appears Mr. Peters is the one to make the decision on whether to satisfy this customer and he has not even provided the courtesy of a returned phone call or a response to my letter. They say word of mouth advertising is the best and the people at JVC are working very hard at creating advertising that is negative for JVC instead of positive. The \\"Perfect Experience\\" is far far FAR from what I have endured. <br /> <br />Also here is a copy of my previous email to this site that promised a response within 5 days - I am still waiting. <br /> <br />\\"The following information has been sent to JVC Customer Service. First Name: Ken Last Name: Martin  <br />I sent this unit in for repair 12/15/04 and received it back 1/6/05. The unit failed while dubbing VCR to DVD after about 30 minutes of transfer - the blue light was flashing and the display was flashing \\"loading\\" and the power and open/close buttons were non-responsive even after unplugging the unit. The open/close button did respond one time after leaving the unit unplugged overnight. This was the first time I had tried to use this feature! I would say the total use time of this unit has been less than 6 hours (I have another DVD player). After getting the unit back from repair I used it to watch one DVD on 1/8/05 and started a VCR to DVD dub on 1/9/05 about 45 minutes into the transfer the unit failed just as it did previously only this time I have been unable to get the open/close button to respond to get the DVD out. I believe this unit has something inherently wrong with it and it should be replaced rather than repaired. I called the 800 number this morning and talked with 2 different people (Anthony and Raul) and they both said they could not make that decision and would have some contact me - no one has called yet. Please send me a replacement unit so I can enjoy the product. Hopefully the HD-52z585 I purchased last week will be more dependable, so far I am very happy with it. I look forward to your favorable response.  <br /> <br />Thank you. A representative will contact you within five days.\\" <br /> <br />Please do not make me wait any longer to have a DR-MV1S that I can depend on, send a new replacement now.