Panasonic DMR-EH50S DVD Recorder with 100 GB Hard Drive Recording
Panasonic Support Terrible
I have three issues with this unit. <br />1) The controls are not intuitive to use.  For example when setting the title on a recorded movie and you want to erase a character you hit the pause key not the erase key.  You can get used to it - but be prepared to have the manual next to you the first couple of weeks. <br />2) The TV Guide feature hasn't worked.  Panasonic is still working on it - but without resolution after 2 months. <br />3) The Panasonic customer support is the absolute worst.  I have called over a dozen times.  You are typically on hold for 30-60 minutes, they don't seem to be able to help much, and don't deliver on what they promise.  I have talked to support people, a product technician and a supervisor. Most are very nice - but the problem is still not resolved.  Because of the bad support I will never purchase another Panasonic product and recommend you pass on this unit. <br />