ReplayTV 3030 Digital Video Recorder
Superb Customer Service
ReplayTV is well worth adopting early and often.  It took a while to set up the system correctly -- due, I confess, to my anathema toward manuals no matter how simply written (and ReplayTV's is quite lucid).  The customer  service couldn't be better.  They took at least a dozen calls as I worked  my way through the setup and each time answered the phone quickly, knew  what to do, and to a person exhibited a cheerful Job-like patience with me  and the process.  Wish that all customer service personnel were so well  trained!<br />Others have already commented on the features... the biggest  draw for me is the ease of use and the ability to create theme channels.  I  found VCRs to be fussy monsters (&quot;plug and play,&quot; my arse).  This  is one technological advance long overdue.  I can't wait to see what other  innovations lie in the pipeline.<br />I took away a star because the screen  gives off a blue triangle in the lower right hand corner whenever I play a  recorded show.  It's not a huge distraction, but worth noting.<br />post  script:  AOL bought out TiVo, yet another reason to choose ReplayTV.