RCA F38310 38" 16:9 HDTV with Built-In DirecTV and HDTV Receivers
Love lost....
When the TV works, it has a beautiful picture with HD and DVD sources.  Because the TV has a DirectTV tuner, the HDTV signal from that source is wonderful.<br />The TV (when it works) has some quirks: it's difficult to manuever around the menus, the owners manual is incorrect in places, and the internal fan(s) are noisy 24/7; you can hear them over movie sound tracks during quiet breaks. <br />But the real problem is that my TV has been unreliable. In just 11 months, the main circuit board and picture tube went out and I was without my TV for 3 months of the 11 waiting for repairs. The tube went out just 10 days after the circuit board was repaired. The retail price for the tube (not including labor) was [price]. The only parts that haven't had to be replaced are the plastic casing and speakers, and the right speaker now appears to be going out.<br />RCA/Thompson Customer Service/Relations was simply unresponsive. They did not care that the TV was out of service for 3 months, and did nothing to speed up the process. They certainly weren't going to replace this obvious lemon (according to the repair tech). To talk to a human at RCA, it will cost you; it's not a toll free number. I was on the line waiting for someone for 75 minutes over 3 periods. I've had to get time off work on 6 occassions to deal with in-home techs and pick-up and deliveries.<br />A product is really only as good as the company that stands behind it, and this is an obvious example of a company that does not stand behind its product, which makes purchasing this TV a significant gamble. With so many nice TVs to choose from, this TV is just not worth this hassle.