Eddie Bauer 7" Slim Portable DVD Player PE702
Battery Problems/Terrible Audiovox Customer Service
In the tradition of many of the other reviews of this unit, the battery is useless. Despite following the instructions on how to care for this not-so-long-lasting battery, it has failed after only 3-4 uses. It will only charge to about 30-45 minutes worth of use.       Sadly, I misplaced my receipt, but did mail in my warranty card. Audiovox refuses to accept the warranty card as proof of purchase, even though the literature in the package claims that it serves as proof of purchase. The customer service at Audiovox is the worst I have seen. They claim that they would have mailed my warranty card back to me with a note that says they no longer accept the cards and you must register on line. Never received my card back. Their customer service agents and supervisors are exceedingly rude and simply make poor excuses for the poor quality of their products.      As far as Target is concerned, they cannot/will not help me without a receipt. Understandable. However, in reviewing the website ratings, battery problems crop up again and again, yet they continue to sell this product. I am disappointed that Target does not take any action to correct the poor quality product that Audiovox is selling. I will take my electonics business to another manufacturer and another store. Audiovox and Target have lost my business.