Philips HDRW720 DVD Recorder with 120 GB Hard Drive
I'm Returning it Today
One reviewer said it's great once you get it working.  Mine still isn't working, after I spent HOURS on the phone with technicians.  One call was actually 3 hours long and others were 2 or more hours.  I am not at all a technophobe, I'm a computer scientist, and in my early career did a lot of programming and documentation.  I know user friendly and this is not. <br /> <br />The manual is very poorly written, and nothing works as it says.   <br /> <br />Last straw: they sent me the firmware upgrade.  To begin with, the instructions for saving the system's info before loading the firmware did not match what really happened at all.  In other words, the menus that were supposed to be there simply were not there.  The same thing happened when I was on the phone with the technician.  He was trying to use the manual and some other instructions to guide me through the process, and we did it all painstakingly, but results seldom were as expected. <br /> <br />NOTE:  I get a \\"prohibited during this operation\\" error that is not written anywhere in the manuals or online documentation.   <br /> <br />Don't buy this item.  I'm sure Philips has some good products, but they did not engineer this one well at all.  It should not be on the market.