Philips HDRW720 DVD Recorder with 120 GB Hard Drive
Customer Service ???????
I spent a total of over 3 hours on the phone with their tech support, and found that I knew more about the machine than they did. Three different calls for three different problems yielded no results from tech support.  I fiddled around with remote control until I stumbled across my own fixes.  One rep even told me that the unit was a new product line and he couldn't help me.  The average idiot such as myself would have assumed they train their tech reps on their own products.  How stupid of me to make such a ludicrus assumption.  Would have given it four stars if I didn't factor in tech support.