Samsung LN-R268W 26-Inch HD-Ready Widescreen Flat-Panel LCD TV
Worst customer service experience ever. Had to file complaint with BBB.
I must state that the image quality on my 26\\" LCD was, key word was impeccable for the first four months I then started experiencing what is known by Samsung as color banding.  This is where blacks turn green and gradations become very harsh to the point where the image quality is so horrible it's unviewable.<br /><br />I have been in contact with Samsung 14 times since May 27th 2005 in regards to repairing my LCD. My first contact generated a transaction number for which I then contacted Intech Labs, they service Samsung repairs, however after leaving 4 voice mail messages and no response I was then forced to call Samsung again. I was then given a third VOC #, I once again called Intech and as the pattern repeated, no response. We are now up to the last week in July, keep in mind this started in May. I called Samsung for the 6th time and finally heard from Intech on July 28th and had a repair scheduled for August 3rd, an<br />Intech technician came out to repair the LCD and a new board did not fix the problem. I was told by the technician that he would send a replacement request to Samsung. So after another week of no response I called Samsung for the 7th time, Samsung stated that the Intech technician closed the ticket and that's why they did not follow up.  That was in the middle of August and still no replacement, now we are up to call number 11 and they finally state that the replacement request was approved.  We are now at September 8th and no repair or replacement.  Today I filled a complaint with the BBB and I hope that will resolve something.  I starting to think they are pushing this out so that my warranty will expire and they won't have to replace it.  Purchase from this company at your own risk, I will never ever own other Samsung product again after this hell, I'm stuck with a $1500.00 LCD that looks worse than my parents 1968 RCA.<br /><br />I have to add a comment that after months of poor service Samsung finally replaced my LCD with a new model.