Denon AVR-3806 7.1 Channel Home Theater A/V Surround Receiver-Black
Check out the Denon customer service before you buy
I bought a refurbished Denon AVR3806 from (reseller name omitted), which is a Denon authorized reseller for their B-stock products. At the time some online retailers were selling new unit at roughly the same price as the refurbished Denon on this authorized e-tailer. I chose to buy refurbished with them just for the \\"peace of mind\\" that Denon will honor 90-day warranty. The unit arrived with a totally broken front panel, 3 buttons were missing and appeared to be pushed into the unit itself. Called the e-tailer asking for an exchange because this is not exactly a \\"refurbished\\" unit. The e-tailer refused to help but gave me a number 630-741-0300 to contact Denon. They said that they just take the boxes from Denon and ship to customers. Any problem would be with the Denon \\"refurbishing\\" process. In their words even if Denon puts bricks in the cardboard boxes they would never know and are not responsible. <br /> <br />I then called denon and after much holding eventually got a rep. Explained my situation. Initially the rep wanted to send me those buttons so I can fix my newly purchased receiver by myself. After I explained that the buttons and the board that they attached to were pushed into the unit, and it is way beyond my ability to repair a Denon receiver, the rep eventually agreed to take the unit in for an exchange. The next day I received a FedEx EXPRESS envelope, inside there is a call tag for sending the unit to Denon's Itasca, IL service center. The receiver was shipped and FedEx tracking indicated it was delivered to Denon on June 26. <br /> <br />During the past month I tried numerous times to call Denon for the status. Most of the time as soon as I dial option 2 for service, I got disconnected. Once or twice I was \\"lucky\\" to get through their first tier of auto-attendant, only to be put on hold for over an hour before I hung up. <br /> <br />So I spent almost a thousand dollars and now I do not even know when or whether I will get my receiver back. The AVR3806 receiver itself might be good product, but Denon customer service is the worst that I have experienced. There are many equally good audio gears on the market. For my next purchase it will definitely not be a Denon.