Zenith XBV342 Progressive-Scan DVD-VCR Combo
Customer Service nonexistant
While I was happy with this unit initially, I started having problems with the DVD Player and the nightmare began. I bought this unit last year and started having problems with DVD's skipping intermitently back in Nov. I have been trying to resolve this matter over the past 3 months through Zenith's Customer Service to no avail. It began with trying to find a warranty certified service provider in my area. The number they gave me was an obscure repair shop I had never heard of. No one ever answered the phone and there was no answering machine. I then tried to have it sent in for service, but that never materialized. Then I was told that they would be sending me a CD Rom upgrade for some software problem. That did no good. I was finally told that they would &quot;resolve the matter&quot; but have heard nothing back from them and have gotten no response from several messages I have left for the person I was dealing with on a one ot one basis. This is the worst customer service I have ever received. I'm also going to complain to the Better Business Bureau and our State Attorney General's office. I would much rather have had someone tell me that I was out of luck and should just throw the darn thing away instead of stringing me along all this time. I will never buy anything from Zenith again.