Panasonic DMR-EH55S DVD Recorder with 200 GB Hard Drive, HDMI, SD Card, and DV Input
Don't expect decent tech support
The unit itself is excellent, but the promo descriptions are false.  We didn't know the menu system will NOT work with DishNetwork.  All recording must be done manually.  Getting anyone who knows anything at Panasonic is an absolute nightmare.  They have perhaps 4 generalized options leaving the caller to try each one on a specific topic (ordering Panasonic DVD's) with those who answer knowing nothing, transferring, disconnecting, sending to other morons who knew nothing and repeated the pass-the-buck process.  ONE HOUR and six calls later I finally got somebody who knew something and provided wrong answers anyhow.  At issue was their website refusal to accept a discount code (packed with the unit) on DVDs.  THEN it refused to accept the 10% membership discount.   BizRate rating complaint prompted an email from Panasonic asking for the discount code, saying she would apply it immediately  My response was ignored; the discount was never applied. <br /> <br />I pointed out their BizRate rating had plummeted to 59% during the prior week.  They didn't know.  Strangely now BizRate has been changed to have them at 85% for the same timeframe.  Guess I alerted them and money buys good ratings, eh ? <br /> <br />This company is too big and has too many varied products to fit their customer service and tech support system.  We have MANY Panasonic products and have never had a problem.  Heaven help us if we ever DO.   Might as well throw the unit in the trash and buy another brand replacement.  Am no longer a Panasonic fan.