Philips DVDR985 Progressive-Scan DVD Recorder and Player
Unfortuately, my unit broke after three weeks
I first got this unit 6 weeks ago. I must admit I was thrilled with it initially. I was able to burn the first 5 DVD's without problems. However, in the process of burning the next 10, I ruined 4 blank DVD's in the process. When it came time to finalize (and you MUST finalize in order to play it on other machines), the unit gave a &quot;DISK ERROR&quot; message. I called tech support had a nightmare exerience. I almost believed that they hired people with no knowledge of the product. They couldn't even understand my description of the problem and after a lot of transferring between different assistants the best they could tell me was to take it in for repairs. Now maybe, I may have just been unlucky to get a bad unit, but I would expect a smoother experience with the so called TECH SUPPORT people. Very disappointing. Since it was just around $400, I realized it's not worth taking time off from work to take it in. Well, I discovered that while it was completely nonfunctional in DVD +R mode, I could still burn in DVD +RW mode and had been doing so for the past few weeks with no problem. But now, it's starting to experience other problems which again I have had the worst time trying to get tech support to resolve.<br />My conclusion is that when it was initially working, it was great! The disks that I initially burned while it was working are still functional on my other DVD players. I understand that with any product, sometimes, one has the bad fortune of getting a bad unit. The problem with this company is that it's such a headache getting repair resolution. I guess looking on the bright side, it's cheap enough that it's no big loss to just get another one. I've become so hooked on the concept of burning DVD's that I'm looking to buy another unit right away. However, I'm researching to see which brands might have better reliability.