Philips HDR612 TiVo 60 Hour Digital Video Recorder
Great . . . while it works
The TiVo service is fantastic,  It really makes watching TV and recording shows a pleasure without the hassle of programming a VCR.  However, my unit froze up after several months of flawless service.  Customer service could not help at all . . . the two service reps sounded like they were 15 year-olds.  Ultimately, they told me to send the unit back to the factory (at my expense), along with ... plus local taxes.  This is their &quot;policy&quot; regarding any malfunctioning unit.  even if the problem requires two minutes and no part to repair, the consumer is out ... .  That's outrageous!  I'm looking into replacing this product with another brand (such as Sony) if the warranty and repair policies are any better.