Sony KDF-E42A10 42-Inch LCD Rear Projection Television
TV: 4 stars; Amazon: 0
So, the price was great; much cheaper than the local brick and mortar electronic stores at the time I was originally making the purchase.. TV is wonderful. Seeing this TV side by side the Samsung DLP's in the stores convinced me I made the better choice. The picture is fantastic, great features. I only wish it had PIP, but I'll survive. I work from home, and I also have set up my laptop to use the TV as a monitor... It is working out really well..  <br /> <br />Now to Amazon, and some of the chaos I endured in taking shipment... Please don't make the same mistakes I made; this experience tainted my view of Amazon, and below I note some things that may prevent you from going through the same hell..  <br /> <br />The delivery guys showed up on time on delivery day.. Upon climbing out of the truck, I was handed the paperwork and was asked to sign before they even pulled it out of the truck (&lt;--Mistake 1). After the TV was brought up into my apartment, the delivery guys left. I immediately opened the TV to find it completely destroyed. I stopped the driver before he left, and told him to take the TV back; he told me to call Amazon and he'd pickup the TV when he came to deliver me a new one, which Amazon would replace; they then drove off (&lt;--Mistake 2). Upon calling Amazon, I was ultimately told that the TV is mine if I signed for it and if I didn't get it back on the delivery truck for return, because there is a 'no-return' policy on large merchandise, which I understood. Regardless, AMAZON HAD NO INTEREST IN HELPING ME, THE CONSUMER, OUT. Reading through the shipping and no-return policy; I noted that the shipper was supposed to unpack the TV, let me inspect it, and then remove the packing material. Since they did none of the above, and noted this to Amazon, I felt as if they should have supported me. Instead, they took in my report, threw it to a team who never cared to personally call me, and then wrote me an email saying the case was closed, because they hadinformation stating that I asked for the shippers to NOT unpack the TV. Which was a lie. Nobody from Amazon was willing to negotiate the issue in my behalf with the shipping company. There is no direct number to call Amazon, they call you from an 'unknown' number so you can't call back. Amazon ran away from me.  <br /> <br />I made a last ditch effort to call the shipping company, Eagle, who was EXTREMELY polite, understanding, and they negotiated with Amazon the pickup and replacement of my TV. Now THAT is a classy and moral corporation; only if those guys would go into business selling the products :D. After they accepted the blame, Amazon came through with an email apoloziging for the inconveniences I was caused, for simply not believing me. In the end, one month after ordering the TV, I finally took shipment of a working set, which was properly delivered. Take note, prices at the local stores in this timeframe dropped to a level where I could have bought it locally for only a few dollars more, with the security of a return policy, and someone you can interact with if the transaction doesn't go smoothly.  <br /> <br />Seriously, would you think I'm ordering anything ever again from such a fair-weathered company? May I suggest you think twice as well?