Philips 55PW9363 55" Widescreen HD-Ready TV
Utter Garbage
I bought this TV 2 years ago (December 2002) for $2300 from BB. I did a lot of research and found this to have the best value for my needs. Well, 6 months into ownership I started having a lot of problems with the TV. I was getting color bleed (not just a little, a lot!) I was getting image ghosting from any input and any resolution, so it was not device related. I called Philips and they sent out one of their \\"approved\\" HDTV repair contractors. They came out in July, ordered a part from Philips then returned in August. Philips sent the wrong part. Re-ordered the part, it came late August. We tried to put the part in but it did not fit tight enough to make the connection work AND the part was a \\"refurbished\\" part. Re-ordered a new part. The part finally came in September, but the repair contractors could not come out until October because they were so busy. They come out and install the new part. Voila! No change. Repair man leaves cause they are so busy and we have to reschedule. He comes back out later that month, decides to order a new part. Part comes in November and we replace it in November, still no change. Keep in mind also, that every part that was sent to the repairman was a \\"Refurbished Part\\". The repairman is confused, and Im very pissed. Ive taken over 8 days of vacation and dealt with this issue for over 5 months. I call Philips customer service and get connected to someone over in India/Pakistan. I can hardly understand them. In any case, they refuse to replace the TV under teh Lemon Law because I did not have the service done at each interval with a minimum of 30 days between each repair.....!!!!!  WTH? So Philips not only does not honor their warranty, their TVs are garbage (BTW, I also bought a Philips progressive scan DVD player at the same time and I have had to replace that within a year as well), and their repair folks can not even repair their own equipment. I strongly recommend avoiding any Philips product. Luckily I had an extended warrantyon that TV and was able to get a very nice 55\\" Mitsubishi as a replacement via the Ext. Warranty company. I could not be happier with that Mitsu set. It is like night and day vs. the Philips. If you buy any Philips product, beware the product and customer service. Its so much headache dealing with them. It makes you wonder how companies can stay in business doing things like this.