Samsung DVD-V3500 Progressive-Scan DVD/VCR Combo
Not satified with product or service.
I received this DVD/VCR combination for Christmas 2003.  It worked fine until February 2004 at which time the picture froze up and then further attempts to play a DVD would result in &quot;Loading....Loading....Loading....&quot; but would never play the DVD.   I called Samsung and was advised to bring the unit in to Sears for repair.   After three weeks, Sears called to advise that it was ready for pickup.   When I picked it up, they told me all it needed was a cleaning.   I brought the unit home and on the second DVD we tried to watch it again froze up and no longer would read any DVD.   I called Samsung again and they e-mailed me a shipping label, advising that if I sent the unit back they would replace it.   I received the replacement and hooked it up....it has the same problem!  It simply flashes &quot;Loading....loading...loading...&quot; and will not play any DVD.   I called Samsung again and they suggested I bring the refurbished unit that they sent me back in for repair!   Quite honestly, I want my money back and am totally unsatified with this product and am still dealing with the nightmare of trying to resolve it.  In reading the past reviews, I see other problems similar to mine.   I am not even sure if I can bring it back to Sears now since the new unit they sent me has &quot;REFURBISHED&quot; stamped on the box and they no longer carry this product.  Samsung now wants me to send the unit back to them again, and I am trying like heck to just get my money back or a different new model.  I am told that I will need to speak with a manager, but they can't seem to get one off the phone to speak with me and I am waiting for a call back.   When I explained that a year is half over and my warranty is half expired, I wanted to know if I would get another 1 year warranty with the new unit and they are telling me no.   Since the average life of this product seems to be about 6 months before it breaks, I am worried that it will happen again and I will be out of luck.   I would suggest that you not buy this particular model.  I WILL KEEP YOU POSTED AS TO HOW SAMSUNG DEALS WITH THIS SITUATION AND WHETHER OR NOT THEY CAN RESOLVE THIS TO MY SATISFACTION.