Samsung Tantus TXN2798HF 27" HD-Ready TV with DynaFlat Screen
don't buy from Samsung - dysfunctional warranty service
I bought a Samsung HDTV (model TXN2798HF) from CompUSA in June 2004.  It began having a problem in October, so I called Samsung for first-year warranty support.  It took a half dozen calls to get authorization for a local service center to work on it.  This service center determined the monitor was defective, after which point they got authorization from Samsung to replace the TV.  I called Samsung dozens of times during the next month and a half, trying to find out the status of the replacement, each time being told a different story.  Once I was told my local service center needed to send the old TV back before I could get the new TV sent, but when I then called the service center they told me that's not how they operate.  Next Samsung told me a company in New Jersey would be sending the replacement, but when I called that company they told me that's not how they operate.  Next Samsung told me they could not find the paperwork authorizing the warranty exchange.  On and on it went.  I have no confidence Samsung's incompetent customer service organization will ever solve this, so I wrote to my Visa company, asking them to get me my money back so I can buy a TV from a company that honors their warranty commitments.    I'll never buy anything from Samsung again.    ---    Update from a couple months later: Samsung did eventually honor their warranty, and replaced my TV.  I probably still will avoid buying their products in the future because I don't like to have to hassle with companies to get problems solved... and I'd chalk this one up to a very disorganized problem tracking system inside Samsung.