Philips 30PF9946D 30-Inch Widescreen HDTV-Ready Flat-Panel LCD TV
Horrible support, will never buy from Phillips because of this tv
In August, my girlfriend and I purchased this 30\\". The tv since that date has dealt with the screen periodically blacking out, while the sound stays on -- it also has a cut on the screen from the inside of the glass (over .25\\" in length), obviously from the manufacturer.<br /><br />Phillips, for the past four months, first sent us to an incompetent repair center to fix the blacking out issue. Their first attempt at fixing it did not work - but since Phillips could not find another repair service in a 50 mile radius to fix the problem (all other reps noted that Phillips will not reimburse for full travel and working time), they asked us to send it back to this rep -- their comments were that if it was not fixable by this time, we are viable for a replacement unit.<br /><br />The service center attempted to fix it the second time (incidentally, this service repair center 'lost' our brand new flat screen tv for 2 days), but the problem persisted. Phillips refused to send a replacement, or issue a refund (after over two weeks of discussion), and offered a new, 3rd repair center that was more competent and now services san francisco.<br /><br />This 3rd rep came out to preview the system, noticed the issues, and said they would return to pick up the TV unit for repair. However, in a week they called to tell me that Phillips will not support our warranty anymore, since it's past 90 days.<br /><br />I contacted Phillips, spoke again to their Consumers Relations department, who noted this time that they do not issue refunds or replacements for any of their products, regardless if it is shipped faulty. They noted that the blacking out is repairable under warranty, but the Screen cut is not covered under any warranty -- regardless if it comes faulty from the manufacturer, it cannot be replaced other than by our expense. They have noted that the 3rd Repair service should be calling me, as they have authorized fixing the blacked out part of the screen. This final issue alone took one month, and 6 phone calls.<br /><br />For 4 months I've had to deal with Phillips -- and I have been cordial, lenient, and understanding. I've agreed to 2 repairs, the second knowing that they were poor service reps. I've been on the phone with them over 20 times, with mixed information... and it's still not fixed.alone took one month, and 6 phone calls. <br /> <br />For 4 months I've had to deal with Phillips -- and I have been cordial, lenient, and understanding. I've agreed to 2 repairs, the second knowing that they were poor service reps. I've been on the phone with them over 20 times, with mixed information... and it's still not fixed.