TiVo Series2 Digital Video Recorder (*TiVo Service Fee Not Included)
I didn't hire on to be a TiVo service tech!
I really like my TiVo unit and the basic concept is great. The one fly in the ointment is that TiVo wants me to do a big part of their work for them. The main reason I wanted the TiVo unit is that it provides a listing of the programs currently on TV and coming in the days ahead. With my system they get the shows correct but the listing times are incorrect on many channels. I have informed them of this problem and spent hours on the phone, first waiting to talk to a technician and then working with them to document the problem. I also sent emails listing the channels with errors.<br />They have fixed about half the channels I listed as incorrect and do not seem able to fix the rest unless I give them detailed data on what the TiVo system tells me is showing and what is really showing. I thought that is what I am paying them for, to know what is showing. I gave them a list of all the bad channels but they only fixed the ones that I researched and told them what was really there. Note this is very time consuming. If they can sell a listing of what I am watching why can't they find out what is on the stations and report the correct listing?