Virgin Mobile Kyocera K9 Pay-As-You-Go Wireless Phone
Bad phone and worse customer service
I ordered this K9 directly from Virgin Mobible last week. So far I had to charge the phone everyday even though the signal stength  I am getting is 4 bar, full strength. I called virgin mobile Sat. when one of the customer service suggested that I charge the phone for full 24 hours, which I did, no improvement at all. When I called back today, another customer service said they could exchange mine with another k9 phone. Since I read the review here Sunday and realized that it is pretty common problem for k9 phone so I asked to exchange for another type of phone. Then things went really bad from here, I was first left hold the phone for very long time, long enough for my wife to finish preparing dinner from starting. Finally the customer service got back and told me to ship the phone to an address but I need pay for $24.99 shipping fee myself, even though he agreed that it is a faulty phone. So, I said, \\"well, maybe I just throw this junk away since it is sold for $24.99.\\" \\"If you like\\", he happily replied. I could feel he almost laughed out at the other side. Bingo, virgin mobile scored once again. Or doesn't it?