ReplayTV RTV5040 40-Hour Digital Video Recorder
Disappointed in the sonic blue service
To all<br />Rec'd my first replay tv at christmas. it failed shortly thereafter. returned it and got a new one, i actually upgraded to 80 hours of memory. my first call to the tech support line was disappointing but what tech support line works well. about ten days ago the second unit failed.  after a couple of hours on the phone it was determined that this unit too was defective. now i encountered the POLICY Replay/sonic blue will only ship a new unit if they receive the defective unit. a policy that might be sustainable for the first unit but not the second unit. THEY WOULD SHIP A UNIT IF THEY CHARGED MY CREDIT CARD AND CHARGED ME A FIFTY DOLLAR FEE. INCREDIBLE!!! charging my credit card marginally okay.. but the fee was not, and no one would consider waiving it. i have also exchanged a number of minding numbing emails with customer service.<BR>on balance this is a computer product.. with a buggy operating system. it would be okay if they backed up their product. why buy it if it breaks.<br />disappointed former customer