Samsung HL-S5086W 50-Inch DLP HDTV
There's more to a Samsung than just the TV . . . . . . . .
..... Customer support.... <br /> <br />If I had read the letter (below), I would not have purchased a Samsung projection TV. <br /> <br /> <br />I give an \\"F\\" as a grade for Samsung's customer (follow-up) service and a \\"D\\" for its quality control. <br /> <br />To those who are considering purchasing a Samsung TV, look at Mitsubishi instead.  The reason?  Right out of the box, I received an inferior DLP (5067).  Three months and three circuit boards in the TV to get the TV to show a decent picture.  When it's working properly, as stated in previous posts, it has a terrific picture, but at a cost and frustration. <br /> <br />Do you want to take a chance that YOU would go through the same frustration and expense as I'm stating????  When the TV works it has a terrific quality picture, but if you happen to have a defective television, Samsung isn't the brand to choose. <br /> <br />My local Samsung TV tech, which Samsung contacts from their main base of operations, did a terrific job in customer service.  UPDATE:  This great Samsung tech is not longer with Samsung and a new tech has come and worked on a new problem (NBC HD station) has happened....this station doesn't come up.  The new tech is terrible.  Add this to all the problems I'm having....I've asked for a newer working TV.  It's been over a week and no response from Samsung as to a replacement (still under factory warranty). <br /> <br />At Samsung's customer service phone center, the \\"techs\\" aren't techs at all, but average \\"Joe's\\" posing at techs.  They use a script, with your questions, and they look for the answers from their paper script.  Including putting you on hold so you think they're getting answers from a higher authority.  If they feel you're a problem customer, they LEAVE YOU ON HOLD hoping you just go away. <br /> <br />As stated above, it took three months (phone calls to Samsung to get my TV to work properly (poor quality control at Samsung).  I called customer service to request an extension of my warranty to reflect my \\"factory defective\\" TV, but they left me on hold on more than one occasion. <br /> <br />Another phone call to Samsung tech support for another TV tuner problem.  Samsung sent out a local tech to fix the problem.  I am now due another (replacement-Lemon Law).  I contacted Samsung and they told me I'd hear from them as to a decision, in three to five days.  I waited two weeks and still no contact from Samsung.  I called and was told they needed a copy of my sales receipt.  I asked them why the tech, two weeks ago, didn't tell me that.  Within an hour, via a fax # they gave me, I sent the needed purchase receipt.    <br /> <br />With my warranty up in one week, Samsung seems to spead out responses so your warranty expires and you're left with an expensive paperweight.  I hope you learn from what I've gone through.  Another update:  I'm still waiting for Samsung to contact me as to replacement but they are not following through with their responsibilities to their customer/s. <br /> <br />This is not a \\"sour grapes\\" situation, but a real on-going technical problem.  Potential customers:  look for a TV brand (reviews from other brands) that seems to support their products and gives positive reviews/posts. <br />