Toshiba RS-TX20 DVD Recorder with 120 GB TiVo Series2 Digital Video Recorder
Decent Product - Horrible Service!
This is our first experience with Tivo and after having many friends & family suggest it, we dove right in! In theory the product is awesome! Unfortunately, the lack of support for this product has turned this into a nightmare. It works occassionaly and just long enough to get us hooked and then there's inevitably another problem. It began with the tech dept directing us to the wrong router for the networking option. Of course this was after the cat and mouse game that we seem to play every time we call \\"Oh, it's Tivo software, you have to call Tivo\\" then \\" OH it's a Toshiba product you have to call Toshiba\\". These two company's seemingly paired up long enough to agree on the product label and then never communicated again. Trying to get support from either one has turned into a ridiculous joke. <br />As stated, the theory is awesome and I've seen enough that I'm sure someday it will be worth it. But right now, I regret buying the product and the lifetime service. My time and money are much better spent elsewhere than wasted calling one department after another. <br />Also, the picture quality is poor, the internet option doesn't work consistently and there are times the picture jumps.