Panasonic DVD-LS50 7-Inch Portable DVD Player
Spindle problem error H02
I received the unit as a gift 1 year ago and I was thrilled with the quality and look of the unit - I think panasonic did a good job on the looks of the unit.  A month ago, my unit stopped working giving me error code H02.  I called panasonic and waited 1 hour for customer service.  After discussing the issue with the representative I was told that the issue was due to a spindle problem.  At first Panasonic did not want to pay for the defect, but agreed later to send me  a letter stating that I could take it to an agreed service location and that they would pay for the parts only.  A month went by and I still had not received the letter.  I called and waited for 1 hour and 20 minutes on the phone. I spoke with the representative and was told that my case was still pending and that they did not have anything else to tell me.  I have contacted them a couple of times and even asked to speak with a supervisor and they refuse to transfer me - their service is terrible.  I was so disatisfied with their service and product that I gave up and I purchased another dvd player yesterday.  I purchased the 7\\" Polaroid DVD for about (...) at Circuit city as a replacement.  For what I need it, this inexpensive unit is good enough.  As a last word, I would warn you that if you are planning to purchase this unit, keep in mind that it may fail and Panasonic most probably will not do much to help you out.  Also, this unit according to some reviews in the internet, has various issues (i.e. code errors H03, H02) which render the unit unoperable.  Hopefully this helps you make a better decision.