TiVo Series2 Digital Video Recorder (*TiVo Service Fee Not Included)
Dead on Arrival, Bad Customer Service, a Waste of Money
The Tivo arrived DOA.  After waiting 24 minutes on the phone on a call I had to pay for, the customer service rep was rude.<br />I was then told I had to box up the unit and ship it at my own expense to the service center.<br />Instead, I returned it to Best Buy and got a ReplayTV.