JVC DRMV1S Progressive-Scan DVD Player/Recorder and VCR Combo , Silver
Customer Service is Worse than defective product.
This thing is junk. It keeps flashing \\"loading\\" and won't work. Apparently, this is a common problem. It's even on their FAQ on their web site. Check it out for yourself.<br /><br />I emailed JVC and they told me to send it in. I did.<br /><br />2 weeks after they received it (based upon my fedex confirmation), I didn't hear from them so I called them. I had to call several times. They routinely click on the phone and hang up on you. I think it's their way to improve their response time. Anyway, it didn't matter because they had no record of my package. They told me the service center is so backed up that they didn't even log my package yet.<br /><br />The next week, I found out that they logged my box. Well, I asked them how long will it take to fix it. They didn't know, but it will a few more weeks.<br /><br />This is terrible.