Initial IDM-635 Portable DVD Player with 6.5-Inch Active Matrix LCD Screen
Hit-and-Miss Product with No Customer Service
I bought two of these for my daughters for Christmas 2005 to use on the long trips to visit their grandparents.  The one that my older daughter received has been great -- no problems at all.  The one my younger daughter received froze up right out of the box with a brand new DVD.  We sent that back to Amazon.com and they sent a new one right away (Amazon has been very responsive, IMHO).  The second one also froze up right out the box, but recovered with a sharp tap, so we decided to keep it so she could use it on an upcoming trip.  It worked that way for the last 6 months.  Now it won't recover from those freezes.  It is still under warranty, so I have called and e-mailed Initial customer service about 5 times in the last two weeks.  Although their message says that they return calls within 1 business day, I haven't heard from them after two weeks of trying.  I am VERY disappointed in their customer support.  I'm not terribly impressed with the quality of the product either, although I've never seen any DVD player that has worked the way it's supposed to for very long.