TiVo Series2 Digital Video Recorder (*TiVo Service Fee Not Included)
Great concept, problems with product, lots of hidden gotchas
I never had a DVR (aside from my computer) before, so when I finally managed to get my Tivo all hooked up, I was really impressed. I especially love the \\"Season Pass\\" feature which will pick out all the times your favorites program airs, and let you schedule recording for all of them in a few clicks.<br /><br />But then the headaches began...<br /><br />(1.) First of all, how many of us have the telephone line near our TVs? Normally, the TV and electronic gadgets are on one side of the room, and the phone is on the other - right? Tivo needs a phone line to get it's program information - at least initially. So if your house is configured like mine, be prepared to have phone line extensions strewn all across your living room while you spend up to a day downloading and installing all the program information by phone.<br /><br />So of course, I almost began to drool when I read in the Manual that you can actually connect the Tivo to your local or wireless network.<br /><br />(2.) Problem is, you most likely will NOT be able to connect your Tivo to your local or wireless network. I took Tivo's own approved list of hardware (direct network adapters or wireless receivers) to my local geek toy store, and bought the top recommended networking connection on the list. That didn't work, so I returned it and bought the next recommended item on Tivo's list. That didn't work either, so over the course of the next two weeks I tried three (yes, 3) more. Nothing. I finally gave up, and had to buy a long extension cord for my phone line and install it more perminent-like.<br /><br />(3.) The main reason I'm here today, is because I found this page while searching for an explanation to the weird high pitched whistle noise my Tivo began making last night (after only 2 months of ownership). Turns out this is apparently an increasingly common problem - which I never heard of until today - and even more unfortunately seems to indicate that my Tivo will be totally dead in the next few days. Right now, it's literally delaying everything I do (trying to view my cable box's program guide, etc) by 30 seconds or more (the normal lag time should be around 1 or 2 seconds)<br /><br />So, since I've already paid for the lifetime membership, I'm now searching for a relatively cheap way I can fix the problem myself. Do I need to replace the harddrive, the case fans, ..or what? By the way, if Tivo goes out of business, how will I get my program guide? Tivo doesn't grab the FREE TV Guide data from your cable like the no-subscription-required Panasonics can.<br /><br />(4.) Oh, and also wanted to warn people about one more thing that only starts happening after you've had your Tivo for a few weeks - which is actually intentional on the part of Tivo - but which isn't mentioned anywhere in any of their manuals or documentation, for obvious reasons...<br /><br />After a few weeks (if your Tivo still works), you'll start to get little on-screen pop-up alerts RIGHT IN THE MIDDLE OF YOUR FAVORITE PROGRAM which stay there for atleast 30 seconds until you click it or patiently wait for it to go away. And what are these prompts? ADVERTISING which actually is made to look like a really important subscriber announcement from Tivo. Maybe it's important to THEM, but I'd rather NOT see it in the middle of my TV screen. Actually, that's yet another example of Tivo's dumb implimentation: You'll only see this advertising if you're watching live TV instead of the recorded programming... and since most people with Tivos are watching the recorded programs instead of live TV, Tivo's sponsors are paying for ads that few people will ever see... Great business ideas - yes?)<br /><br />In addition to these on-screen ads which interrupt your viewing, when you go to your Tivo menu, you'll find atleast TWO links to advertisements. The really bad thing about these links in particular is that they are positioned in the place where your other normal Tivo menu options are listed. So instead of selecting your \\"To Do List\\" or upcoming recordings, you might accidently find yourself watching a series of advertisements - WHICH YOU CANNOT DELETE OR REMOVE.<br /><br />OK, so that's all I have to say at this point. Seems to me that Tivo had a great idea, but terrible implimentation. I don't know about their customer service, but I probably also won't even bother, if it's going to cost me $100 to $150 to ship them back their own defective product anyway.<br /><br />If I can't fix the Tivo, and I'm not in the mood to pay double-or-triple in trying to get it fixed, then it's apparently just become one nice looking but useless paperweight... to which I have a lifetime subscription.. So instead of selecting your \\"To Do List\\" or upcoming recordings, you might accidently find yourself watching a series of advertisements - WHICH YOU CANNOT DELETE OR REMOVE. <br /> <br />OK, so that's all I have to say at this point. Seems to me that Tivo had a great idea, but terrible implimentation. I don't know about their customer service, but I probably also won't even bother, if it's going to cost me $100 to $150 to ship them back their own defective product anyway. <br /> <br />If I can't fix the Tivo, and I'm not in the mood to pay double-or-triple in trying to get it fixed, then it's apparently just become one nice looking but useless paperweight... to which I have a lifetime subscription.