Philips HDR312 TiVo 30-Hour Digital Video Recorder
Hope you don't have problems after 90 days
While I have had Tivo for over 14 months I am in the position that I feel I need to discontinue due to several reasons.<br />There have been several prblems with freezing that I would have to unplug and restart the process.  If it does this while you are gone obviously nothing is recorded.<br />The main reason is the customer support.  <br />Once your unit goes pass 90 days expect no help from Tivo in getting your system working.  They wil only tell you that you will have to pay $99.95 to get it fixed or replaced.  Over the past year there have been 9 incidents that have forced me to call customer support, and I am not a novice when it comes to electronics, and all they could say was unplug it, wait 5 minutes and restart.  <br />SO even after 9 problems Tivo takes no responsibility for the unit and tells me they wil work with me and cover half the expenses but I wil still need to send in $99.95.<br />Well paying $100.00/yr for service and then plan on paying another $99.95 every year when there is a problem seems like an expense I don't feel like covering.  <br />Tivo to me seems not to care about serving there customers once they get past the 90 day mark.  I would think a company that is starting up and now gaining new competitors would be more interested in gaining customer support than pushing away customers but that was not the case in my situation.<br />In conclusion, I loved the service and will miss it dearly but I am not comfortable with a company that will not stick up for its product.