Audiovox D1708PK 7-Inch Ultra Slim Line Portable DVD Player with Bonus Pack
Worked for a while, then stopped
I purchased this for one of my relatives who was headed to France.  The DVD player came out of the box fine, and we charged it according to the directions.  Worked great for about 5 months.  Then as the France trip approached, the DVD player would start, then play a quick trailer, then screen went white, then totally dark.  No video.  So in an effort to get it replaced, I used the product protection plan I bought from NEW Customer Service.  What a joke!  They told me I paid too much money to Amazon for the plan, based upon the purchase price, and that I would have to get Amazon to refund my money before they could process the replacement/repair.  When I asked them to override the payment they said OK but have never heard from NEW again, and now I have Amazon trying to figure it out.  But calls to customer service there and e-mails also have not worked.  I keep getting e-mails from someone, obviously in a customer service center in Asia, that acknowledge my complaint but do nothing.  Best to call Amazon and get a live person.  In the meantime, I went out and paid full price for a Sony DVD player and the relative is happily traveling throughout France with a product that works and performs to our expectations.  Rule 1, don't buy the Audiovox.  Rule 2, definitely don't buy the product replacement plan from NEW.  They really stuck me on this.  If I could rate lower than 1 star I would.