Philips DVDR985 Progressive-Scan DVD Recorder and Player
Great When It Worked, but Rarely Worked
I too bought this DVDR985 when it was $700.  Fortunately (or unfortunately) I started having \\"Disk Error\\" problems within the first month.  I kept all my receipts and documented in detail all my problems.  The unit was repaired twice.  After the last repair, Philips said my unit was defective.  So I asked that they replace it with a unit that had all the features that I paid for.  There is no other unit in production with the features of the 985.  So I asked for a full refund.  I consider myself lucky as I received all my money back. <br /> <br />Now for customer service...  Other than having to wait a long time to talk to someone, I found all the live people I spoke to very helpful.  I suppose I appealed to their common sense and often preceeded my complaint with \\"if you paid $700, how would you feel?\\"   <br /> <br />I hope the executives at Philips would read some of the reviews on their products.  They will learn a lot.