Zenith XBR413 DVD Player/Recorder and VCR Combo
VCR tapes won't play - Best Buy Blows!
I bought this item with the Best Buy Performance Service Plan (PSP).  I was told that if I had problems with the unit, I could bring it back to be repaired or replaced FOR FREE as part of the PSP!  Well, you guessed it...  I had problems.  I brought it in because it would not play VCR tapes.  My main reason for purchasing this item was to convert VCR tapes to DVD.  I reluctantly let BEST BUY ship my item to their service Center. They called within one month to say my XBR413 was repaired and ready for me to pick up.  Against my better judgement, I simply picked it up at the BEST BUY store WITHOUT asking the \\"Geek Oncall\\" to verify that it played tapes properly.  When I got home...  YOU GUESSED IT... It would not play tapes SURPRIZE!!  I then drove BACK TO BEST BUY, and spent MORE time AGAIN waiting for the Manager to tell me that he wanted to send it out again.  I let 'em do it again (against my better judgement).  That was today (2/19/05).  I'm hoping at this point that they just can't fix it, and I hope they will refund my money!  I'll demand it next time.  This product is a dud, and should be smashed on the floor of the store in front of everyone!  Stay tuned for the next update.