Apex AD2600 Progressive-Scan DVD Player
Apex 2600 - Thumbs down
APEX HORRIBLE TECH SUPPORT - DO NOT BUY, November 10, 2004 <br />Reviewer: H. San - See all my reviews  <br />I bought an Apex DVD 2600 player 2 months ago. And yesterday, it broke down - the colors were all distorted in the output. So, I call tech support, which was reasonably fast in answering my call. Told them about the problem and they asked me to send it back - they have a SHORT 3 month warranty - to add to this, the Customer Service Rep said that the warranty does not cover \\"service charges\\" for repair and I had to argue with him until he agreed that it was covered. Next, it says clearly in the APEX LIMITED WARRANTY that the buyer pays for shipping to APEX but APEX pays for shipping back to the customer. They tried to give me an \\"internal policy\\" saying that customer pays both ways shipping. I told them that, as it says at the bottom of the warranty, the warranty gives the customer certain legal rights. So, they shouldn't claim any false information in such an important document and not follow what they are claiming. They claimed it was a \\"misprint\\". <br /> <br />BOTTOM LINE: This company is about LIES and NOT HONORING LEGAL DOCUMENTS. If you don't care about respect for the customer, then go ahead and buy Apex. For me, I will be adding a few bucks to buy a Panasonic, at least I know I won't be treated like a fool.  <br />