Sylvania 6842PE 42-Inch Flat-Panel EDTV Plasma Monitor
Think twice ...
First off, on a scale of 1 to 5 I give it a -5. Here's why; <br /> <br />To begin this unit will cost you $200.00 to ship and since it is over the 27\\" return policy size don't expect to be able to return it if it's defective.You will never get your $200.00 back or have the unit replaced unless of course there is a forklift hole through it or something obvious like that. Amazon \\"cuts and runs\\" and leaves the unit to you and the manufacturer who is supposed to have \\"in-home-service\\" if the unit is found to be defective after you unpack it and try to use it.  <br /> <br />Well, you better check the Funai warranty to find out if they even have a service center in your area that can come out to your home (which you will have to do yourself because when my unit showed up on my doorstep D.O.A. I called them and they could not locate anyone in my area. I had to call the Funai service number and press \\"2\\" to find the nearest service center which, BTW, was just about 40 min away. I found it astonishing that the service folk at Funai couldn't find one...what kind of service center doesn't have a list of \\"ceritfied\\" service centers for there call center? I find it odd that a technical company doesn't have a database of these centers for the call center to use... ?!?!?!) <br /> <br />We bought this unit as a surprise gift for the holiday and received it on Dec 7th, I checked the unit immediately to make sure it was ok (which is why we got it early!). After finding that the unit was D.O.A., I called the mfg right away, and guess what...? I had to leave a message. Wow. Now there's some customer service. Well after a day and a half I got no return call, so I persistently kept calling the service number and finally got to talk to a human (BTW, the message got responded to 3 days later.). They told me I had to get a replacement from Amazon (which seemed odd because of their return policy but I contacted them about it anyway). I sent Amazon an email and they directed me to the web page regarding the return policy. I replied asking them to push the mfg for some resolution and they said sorry we sympathize with you but we can't help you.  <br /> <br />Gee thanks for the sympathy card but, for a $1000.00 I expected a little more. Maybe on Dec 25th they could come and sing Kumbyah with me and my family and make us feel all warm and fuzzy? <br /> <br />(I don't mean to sound materialistic but, I am tired of people taking my hard-earned money and handing me junk in return with no path to resolve an issue in a reasonable manner.)  <br /> <br />As of this writing (Dec 14th) I still have not seen or even heard from my local service \\"certified\\" center. I am completely unimpressed with there customer service and have no faith in the product or there ability to support it. Thanks Funai and Amazon for a wonderful holiday. My year long savings gone and my surprise gift is a bust. Right now I am sitting on a paper warranty worth $1000.00.   <br /> <br />Do yourself a favor and spend a few dollars more and buy your next TV from a locally trusted store. You will have a better chance at getting some courteous and prompt service if in the event you should need it. Also make sure you buy a unit from a different mfg. Buy from someone who knows what customer service is about. Funai really doesn't care all that much if you spent a grand on their product. They'll take your money and complacently get around to you and your silly problem on their terms.