ReplayTV RTV4516 Digital Video Recorder
DO NOT BUY THIS PRODUCT
Replay TV has the worst customer support poossible. When I have been lucky enough to reach a human it has involved waiting upwards of 4 hours on hold. Other times, the phone simply informs you that there are too many customers calling, and then promptly hangs up on you. They have even lost the UPC code I sent in to receive the rebate.<BR>The final straw came when I had my wallet stolen, and asked Replay TV not to cancel my monthly service while I waited for a replacement card. They told me that it simply wasn't possible to mantain my service while I waited for a new card, but that they would rebate the...cancellation fee they intended to levy on my account. Since I am still waiting for the rebate (3 months later) I refused their kind request.<br />So please, please, please, save yourself the aggravation and but TiVo instead,