Panasonic TH-50PX50U 50-Inch Flat-Panel HD-Ready Plasma TV
$4000 bookend
I purchased this TV on 10/06/05. On 12/22/05, it popped and flashed in the back and was NOT working at all. I was promised in home service and had purchased the service contract. I DID NOT get in home service, the service center sent a tech and I HAD TO HELP CARRY IT TO THEIR VAN. It was gone for 2 1/2 weeks, and I AGAIN HAD TO HELP THE TECH CARRY IT INTO MY HOUSE Upon return.  <br /> <br />It is not fixed, the surround sound crackles and pops like a blown speaker. The service center is blaming me, saying that I didn't let their tech hook up the DVD player, so this popping is MY FAULT. <br /> <br />I've tried to contact Panasonic, but there is a 77 minute wait time to speak to a csr. I work, I can't hang on the phone for an hour during the day. I have left a couple of messages with the secretary for someone to call me back, and haven't recieved a call yet. <br /> <br />I WOULD not buy a phone plug from Panasonic after this!!! And I don't recommend anyone else buying their products either. <br /> <br />We also suspect this was a used or refurbished TV because there was not all of the packing material in the box. No one at Panasonic has denied this. But, we were charged retail price for the TV. We thought we were buying a NEW ONE. <br /> <br />We now have a 4000 TV that worked for 2 months, and nobody wants to address the situation. If you want to see what people think of this tv, look at how many USED ones are for sale. We are going to just pay a tech to come out here and fix this, then ours will be for sale. I need a reliable Television that will last more than 2 months before a breakdown and has service techs that will back up their work. This is ridiculous!!!!  <br /> <br />The surround sound is still not working. Guess that was probably the problem with its old owners, too :-( Sure wish Panasonic would back up their products, especially the expensive ones. I don't want to eat 4000, but I like surround sound, so I don't know what else to do.