Sony DVP-NS975V Up-Scaling DVD/CD/SACD Player
Great picture but hope it does not break
Three weeks after I purchased this unit, the player developed problems playing DVDs and opening the drawer.  Because I mail ordered the unit, I had to return it to the Sony Repair Center.  Since it was withing the first 30 days, they said they would ship out a new unit.  When I filled out an online return, they said a replacement would be shipped out in 5-7 days.  When it didn't show up, customer service stated it would take 10-14 days at the minimum.  I like the player.  Hopefully, some day I will be able to use it. <br /> <br />I'd recommend purchasing Sony products from a local store as you could probably get an exchange within the first 30 days. <br />