Philips HDR112 Tivo Digital Video Recorder
Tivo Customer NO-Service!
Ditto on the review concerning the remote control. But I want to take it a step further. I called TIVO to get a replacement remote control and was put on hold for 30 minutes waiting for a human to answer, then they sent me to  Philips (the company that markets TIVO.) Philips then sent me back to TIVO,  saying they have nothing to do with TIVO. <br />I called TIVO back, and waited  40 minutes this time for a human to answer and they said that while they  could not help me, they would expedite my request to customer service who  would call me back within 24 hours. Naturally, I did not hear from the  customer no-service department, and my 500 dollar purchase is now useless.  <br />I sent them an e-mail telling them my concerns last week and again,  no  surprise here,  no one bothered to respond! <br />I am sending my TIVO back  because the customer service is SOOOOO bad!  Maybe I'm crazy,  but I think  the people who designed this incredibly advanced and smart machine would be  smart enough to know that people will lose their remotes and that  replacement remotes should be very EASY to get! <br />I am sending my TIVO  back because I haven't been able to use my TIVO or TV for a week.