Panasonic DMR-EH50S DVD Recorder with 100 GB Hard Drive Recording
Disappointing Product Compounded by Bad Customer Service
My unit, which arrived in late October 2005, has one killer defect - it randomly deletes shows from its recording schedule. IMHO, this makes the unit totally useless - you have to review your schedule each day, figure out what's missing, and re-add the deleted shows. If you're gone on vacation for a week or so, forget about recording all of your favorite shows. <br /> <br />I've wasted many hours on the phone with Panasonic customer Service (a misnomer if ever I heard one). They agreed that it's a firmware problem and agreed to send an update disc. Two weeks later it arrived, but contained firmware from August, which was earlier than what was already in the unit. <br /> <br />I emailed them, and a week later got another disc - this one from June! Another email resulted in a resend of the August disc. <br /> <br />At this point, I tried calling the president of Panasonic in Secaucus, NJ. The operator was not surprised by my call, dutifully took my information, and promised a callback later that day. Two weeks later, no reply from Panasonic - surprise, surprise. <br /> <br />I finally threw in the towel, and I'm returning the product for a refund. Too bad, because otherwise my wife and I really liked it. <br />