ReplayTV 5160 Digital Video Recorder
Absolute worst customer service
This is the first time I have been inclined to share my opinion of a product.  My 5000 series replay TV is great in concept, but......<br />The main problem is with the lack of customer service.  The first time I had to call was in the evening.  After staying on hold over 15 minutes I checked the website which informed me that customer service was closed after five.  You would think the recording could mention that.  The other times, my unit, which is run through our computer network would display messages claiming it was not activated.  When I would go online to activate it again, it would say the unit is activated.  I then was on hold two different times for over an hour and finally give up.  The machine fixed itself the next day.  This happened again today, we had been out of town.  Replay TV was suppose to record a bunch of movies.  We have been back 24 hours and cannot get the darn thing to work.  It claims it cannot confirm it is activated.  I called the activation number and after staying on hold for 1/2 hour, the gentlemen informed me that my unit was activated and that it was a technical problem and he could not transfer me.    I asked if perhaps their server was down and he didn't know.  I have no idea if it recorded anything or not.  <br />For something that claims to make your life easier it has taken over in a very negative way.  I have spent hours trying to track down the source of its problems.<br />When it is working it is great.  The remote functions are very slow, but I was getting used to it.  I understand that they may be very busy activating new customers after the holidays, but if there are problems they should post it on the website.