Apex AD-2500 Progressive-Scan DVD Player
Poor quality, bad customer service.
Think again before you buy anything from APEX! Check BBB at [...] to see how customer said about APEX.<BR>Amazon should be very careful in selecting vendor, a vendor like APEX definitely is not a good choice. <br />Beside loud operation, the Karaoke died after just 2 uses, returned to Apex on 9/6/03 and still waiting for the replacement.<br />APEX gave me different reasons as why the unit is not sent back to me yet.<BR>- UPS record showed that APEX received the unit on 9/9/03 (but APEX insisted they did not received it until 10/1/03).<BR>- One customer representative told me the replacement should be shipped out on 9/22/03. Three weeks later, another APEX people told me whoever promised me to ship out the unit is not valid, because that guy is no longer work with APEX.<BR>- Their computer system is down¡K<BR>- 'It's will take another 2 - 3 weeks'. No matter when I called, APEX always gave me same answer!<BR>- Again, APEX told me on 10/21/03 that the order has been placed and it may already shipped out. So I asked him to give me a tracking number, APEX said he did not have it and it's impossible to get one, since it's in another system! <BR>- APEX don't have the unit for replacement. (But they do have it for sale here in Amazon and other places!)