TiVo Series2 Digital Video Recorder (*TiVo Service Fee Not Included)
Great Product - REALLY BAD CUSTOMER SERVICE!!
Tivo is a lot of fun, we have thoroughly enjoyed it for the 4 weeks that we have had it; until it broke. It would not have been a big deal, sometimes you just get a lemon, but the customer service at Tivo is horrible. Extremely long wait times for Tech support (my husband was on the phone for almost 3 hours), then they finally decided to send us a new machine - they made us pay for it in advance, shipped it UPS ground, and sent a refurbished machine. They said their policy is only to ship new machines if it breaks within 14 days of purchase. So, just keep this in mind when ordering.