Sony SVR 3000 - DVR - TiVo - 80 hour(s)
The problem is with the TIVO service
I previously reviewed this at 5 stars, but there is a huge problem due to the fact that this is a sony unit and tivo software.<br />Whenever you have a problem with the TIVo in anyway, you must first decide who to call. If it is a hardware problem you call SONY to get it fixed. If it is a software problem you call TIVO to get it fixed. This is only a slight problem. Yes it would be better if you call the same number everytime, but it really isn't a big deal. The big problem lies whenever you have a SOFTWARE problem. TIVO will ALWAYS try and pass the buck off to SONY. Their customer support is awful, and sony customer support is much better. However just because Sony has better support doesn't mean they have the know how to take care of software problems that occur with the TIVO service. <br />I would much prefer for someone else (like SONY) to provide the software and service to this unit. It doesn't look like this is ever going to happen so you are stuck with the TIVO service.<br />My advice to anyone having problems is this:<BR>It shouldn't be too difficult to figure out if it is hardware or software. If it doesn't even turn on (for example) it is a hardware problem. If it is a software problem call TIVO. The number isn't available anywhere at [...] because they want you to call sony first. Sony is aware of this, so it is easier to get the number from [...] or the number listed for sony at [...] Once you get tivo's number, it will be difficult getting a live operator because they want you to get your questions answered in the FAQ section. Once you get to talk to someone at tivo (wait is only about 5 minutes) they will put you on hold and come back on the line and say something like &quot;I just talked to my supervisor and he/she told me it was a hardware problem and you need to call sony&quot;. Insist that it is a software problem, you will then be placed on hold for a tivo technical assistant (this is who you want). Generally you will be on hold for 45 to 60 minutes. Once you get to talk to them, they will be able to help you. The only difficulty is getting them on the phone because they do not have a direct number and anyone else will refer you to sony.<br />SONY SVR-3000 = 5 stars<BR>TIVO SERVICE  = 1 stars<BR>overall = 3 stars