Samsung DVD-R4000 DVD Player/Recorder
Samsung DVD-R4000 DVD Player/Recorder
I bought a Samsung DVD-R4000 recorder in Oct. 2003. The unit worked fine for a while. After having recorded a few DVD's successfully it said \\"finalizing has failed\\". I notified the Sansung warranty repair in N.J. and Amazon. Amazon said to send the defective unit back and they would replace it. I received the new unit in short order. I recorded one DVD with it, before this unit showed the following, \\"finalizing is failing.\\" I should point out that I bought Sansung DVD-r's as it burped on other manufacturers DVD's. I talked with Amazon and warranty service in N.J. for Samsung. Amazon said to send it back and they would reimburse me. The conversation with Samsung's warranty repair service was bizarre and after that I wouldn't purchase another Samsung product. It appears that this is a contract service to Samsung and in my estimation not customer oriented. I tried via a Public Relations service to contact Samsung to no avail. They have insulated themselves from customer contact in my opinion.  If you go to the Samsung web site you will see that their motto is, \\"Limitless Support and Uncommon Customer Care.\\" In my opinion that truly has to be a joke. Samsung appears to have isolated itself from any constructive or any kind of criticism of their product from the customer. You can however feel confident  buying through Amazon however. I would give Amazon 5 stars for cystomer care and help and actually no stars based on experience for Samsung. It still is \\"caveat emptor\\" in the marketplace and Panasonic or Sony will get my business in the future. Update on 7 April 2009. I purchased a Samsung T260 Monitor. As always Amazon was most helpful when I had problems with the rebate. The big surprise though is that I note a change for the better in Samsung's customer service, which I'm very pleased to report. Had questions on the warranty and registration and they were most helpful.