Philips 30PW850H 30" Widescreen HDTV-Ready TV
Clueless Philips Tech Support
I recently purchased this  16x9 TV to replace a 4x3 TV. I ran my old tv thru a Pioneer audio/video reciever. I run a VCR, laserdisc player, dvd player and video game player thru the a/v reciever. When I got this new tv home and tried to hook it up, I ran into problems. The instruction manual does not contain any reference to going thru an a/v reciever. I called tech support. The person told me she did not know how to use an a/v reciever with this tv (she did not even know what an audio/video reciever was). I finally tried different configurations without much success. I emailed their online support twice. They never responded to my emails. I called 2 more times and their tech support offered no applicable advice. The last person I spoke to said that they only have the same directions as I have in the instruction manual. I followed the instruction manual as much as possible but was either able to get the peripheral components to work, or the on air tv, but not both. The last tech I spoke to agreed that I probably have to return the tv and get my money back as he could not offer any advice on how to get my tv to work. After spending 3 weekends trying, without success, I guess I will have to return the tv!  Is this anyway to run a company?