Gateway AR230 Progressive-Scan DVD Player / Recorder
WARNING- DO NOT BUY THIS PRODUCT!!!
I want to save people any headaches in the future by advising you to avoid this product at all costs!!   <br />It worked fine just over a month (just in time for the  <br />money back guarantee and warranty to expire).   <br />I sent them the broken unit and they replaced it with <br />no power cord or remote control.  I immediately called  <br />them back and they put me on a 4-weeks+ \\"backorder\\". <br />Six weeks later, I finally called and asked them for my  <br />money back, which they refused to do.  They had given  <br />me some \\"top-of-their head\\" delivery date, which did not come to pass as they said.  After almost a half-hour of being <br />on the phone and being bounced between employees, they offered me a full replacement, which was all they'd do.  They sent me another unit on next-day shipping... WITHOUT A POWER CORD!!  Now I have two units in my house with no way to use them!  I called them yet again, and after another half-hour of phone tag with various employees, they told me they couldn't do anything about it and gave me another date which I'm assuming was just another delay tactic.  I'm not expecting them to deliver what they promise.  Even if they do in this case, that doesn't compensate for the lousy service and support they have rendered.   <br />Save yourself tons of headaches!  Stay away from this product and this company.  You'll get a defective product and  <br />customer service/tech support employees who will do nothing at all to help you.  They'll steal your money, offer you a product that breaks down after your warranty expires, and expect you to accept their inept customer service.   <br />A thirty-day warranty on any product is quite telling, and I will never recommend this company or this product to anyone.   <br />Look for something else.  I'm doing you a favor.  Don't let the inexpensive price fool you into buying it.   <br />Good luck <br /> <br /> <br /> <br /> <br /> <br /> <br />