Philips 44PL9523 44-Inch Cineos Widescreen LCOS Projection TV Monitor
It's crap, and the customer service isn't any better (UPDATED)
First the one good part: There's some nice quality when you watch TV, and it goes great with surround sound.<br /><br />Now the bad parts.<br /><br />First, the screen scratches VERY easily. By two months it was almost impossible to even look at the screen without staring at these white little smudges.<br /><br />This TV worked fine for about six months. I was watching TV one night and I got this warning message that went something like \\"please replace lamp.\\" I figured I had some time to order a new lamp because your TV lamp is supposed to last for 6000 hours, and once you get this message you have 1000 more hours to enjoy your TV and then it goes blank and you need a new lamp. At first I was confused because I certainly didn't use my TV for 5000 hours since I got it, so I shouldn't have been getting this warning.<br /><br />Two hours after I got this warning my screen went blank.<br /><br />Usually, when you turn on the TV a little orange light goes on, which turns to green when the screen goes on. It was now flashing red. The TV wouldn't turn on. I realized something was wrong with the TV since it only gave me 2 out of the 1000 more hours it was supposed to give me.<br /><br />I contacted Philips and ordered a new lamp. They said it was going to be delivered in about a week. I was leaving for Italy in a couple days for a week's vacation, so I figured my new lamp would be waiting for me when I get back.<br /><br />It wasn't. So I called up customer service and asked them where my lamp was. They told me--\\"It's on back order! No one told you? Oh, I'm so sorry!\\"<br /><br />So, my new lamp was on back order and I was stuck without a TV. They said allow one more week for shipping.<br /><br />I waited a week and a couple days, and my lamp still wasn't delivered. So I called up customer service again and they told me it was still on back order.<br /><br />After a month of it being on back order I requested to talk to the executive level of customer service. The more high-authority workers told me if my lamp is on back order for 20 days or more, I could request a total refund of my crappy hi-definition TV. (I was on vacation a lot so I was told this when I got back) And that's just what I did.<br /><br />A day after they confirmed my refund, my TV magically started working again.<br /><br />It was very confusing, and I can't figure out why it suddenly started to work after one month of it not working.<br /><br />Philips is still going to pick up my TV and give me a refund, because I'm NOT keeping this TV.<br /><br />I used a tape measure to measure my TV room and this time I'm going to get a nice 100 inch TV that doesn't have the name PHILIPS on it.<br /><br />DO NOT BUY THIS PRODUCT. IN THE WORDS OF MY TV, CONSIDER YOURSELF WARNED.<br /><br />UPDATED October 6, 2005--I do not have this 44 inch TV. I have the EXACT same model in a 63 inch version.could request a total refund of my crappy hi-definition TV. (I was on vacation a lot so I was told this when I got back) And that's just what I did.    A day after they confirmed my refund, my TV magically started working again.     It was very confusing, and I can't figure out why it suddenly started to work after one month of it not working.    Philips is still going to pick up my TV and give me a refund, because I'm NOT keeping this TV.     I used a tape measure to measure my TV room and this time I'm going to get a nice 100 inch TV that doesn't have the name PHILIPS on it.     DO NOT BUY THIS PRODUCT. IN THE WORDS OF MY TV, CONSIDER YOURSELF WARNED.      UPDATED October 6, 2005--I do not have this 44 inch TV. I have the EXACT same model in a 63 inch version.