ReplayTV 2020 Digital Video Recorder
installation is not fun
I am just starting to use the Replay, so I can't yet evaluate its performance.  I have noticed a deterioration in the quality of the picture  when I am watching live tv thru the Replay.  But I do think customers  should be warned that the installation process is complicated.  ReplayTV  balmes Amazon for this, saying they are selling a discontinued model (the  2020) with out-of-date software.  I've told the folks at Replay that Amazon  has the best customer service of any company I have ever dealt with, so I  think the fault lies elsewhere (with Replay). I am usually pretty good at  installing electronic equipment, but the Replay was a real ordeal.  After  spending several hours with no success (it was a Saturday night and  Replay's tech support was closed) and then hours on the phone with Replay,  I finally got the unit to work--sort of. I still can't get the Replay to  change the channels on my cable box, but I believe that is a solvable  problem.  Several of the Replay technicians have told me that some of the  instructions that come with the Replay are not quite accurate.  Overall,  installation was a very frustrating experience.