Sony KV-32FS120 32-Inch FD Trinitron WEGA Flat-Screen CRT TV
This TV is defective!! Buyer BEWARE!
Before you purchase this TV, be a smart consumer and read the reviews by typing in the product name in Google. I had the same problems that many of these people have stated. I bought the set in January 2005, and in March 2006, the picture and sound stopped working, and I was getting a flashing red light. After reading all of the comments on the net, I contacted Sony. I thought I'd share my story, so maybe some of you would be better informed about the set before buying it, or if you already have and it breaks, take heart and fight the way I did. <br /> <br />First of all, Sony DID pay all of my repair costs, parts and labor. I had to stay on the phone for an hour and go through about 6 different levels of customer service. I told them that I was reading all of the complaints on the Internet about this particular model and that I knew they had made a defective TV with this brand, so I wasn't going to quit until they fixed it at their cost. They hemmed and hawed, saying it was out of warranty. Then they agreed to pay for parts. After listening to me tell them that a 1-year old set that I paid $600 for should not be broken, that Sony is a billion-dollar corporation, and that I was reading hundreds of examples from people who had experienced the exact same problems with this set, they finally agreed to fix the set at their cost, which they did. <br /> <br />I took it to a service technician they suggested, who turned out to be a jerk, but I can live with that. I took a week to fix it, and I had to stay on Sony the entire time, especially when they tried to say they were only paying for parts, but they did eventually pay for the entire thing. <br /> <br />Just so you know, the technician told me that this TV is defective. The boards are bad. It's the A and C boards. They go out after 6 months to a year. He said the best thing you can do is to turn off your TV after watching it (don't leave it on all day or night). And to expect the boards to go bad even after replacing them. He also said Sony is aware of the problem. Sony tried to tell me they would have put this info on their web site if that were the case, but, obviously, their own recommended service technician says differently. <br /> <br />At any rate, you can and SHOULD stand up to Sony to get your TV fixed. If you want to use my name and experience, feel free. My name is Denise Culver. I bought my TV in January 2005, and it's a KV32FS120, and you're welcome to tell Sony that I appreciated their good customer service enough to share my experience with you in hopes that they would treat you with that same great customer service experience. <br /> <br />Good luck.