Panasonic DMR-E75VS Progressive-Scan DVD Recorder/VCR Combo
Customer Service Lacking !!!
Unit # 1 functioned briefly, returned for replacement . Amazon service excellent. <br />Unit #2..functioned  4 months then deteriorated in both VHS and DVD circuits . Repeatedly tried on-line service with Panasonic with no response . Provided S/N a number of times; Panasonic continued to re-request it . Tried phone service..NEVER- got to a human voice . Waits 45 \\" . Located Panasonic service in Charlotte ; returned unit twice before successful operation . They claim bad quality parts from Panasonic . <br /> <br />Basic problem : when playing back a dubbed RAM disk , unit would stop and reverse at 2min. 52 sec playback time . No one had a technical explanation for this ! \\"Fixed\\" it by reversing all dubbed disks to 00, then playing . Local technician says, \\"something's wrong\\" but still no real solution .  <br /> <br />I have been faithful Panasonic customer for 30 years and this is the worst ever. Very,very disapointed . I won't hold by breath awaiting a call from Panasonic Customer Service...but am apprehensive how long the unit will operate .