Philips DVD727 Progressive-Scan DVD Player
Phillips doesn't stand by their products
I purchased a Phillips DVD/VCR combo in August 2003. After just four months of use, I began having problems with the VCR. I was told by one person at their call center that the errors were because the unit wasn't used frequently enough. After a second call, I was told this was probably a defect in the unit, but only offered the option of mailing the unit back to them, paying shipping and handling and paying half price on a new unit. I declined. Then in March, the DVD player broke. I took it into an independent repair shop, who said that that there was a defect with the DVD reader and Phillips won't sell them parts for new units. So the only option is to pay more than $80 for another Phillips product. I think this is a scam. Why would I pay for another product from a company who sells equipment that works for less than six months! I will never touch another Phillips product with a ten-foot pole. I should have paid the extra money and bought a Sony in the first place. Check Comsumer Reports and you will see that Phillips T.V. and other electronics are not very highly rated.