ReplayTV RTV5516 160-Hour Digital Video Recorder
Bait and Switch - DO NOT BUY THIS PRODUCT
I too am one of the people cheated by ReplayTV.  It said on the Circuit City website, on the box, on the replaytv.com website, and inside the box that three years of service was included.  When I called the technical support about an unrelated issue, THEIR OWN customer service reps also commented on the fact that the 5504 models all come with 3 years of service.  Today, 12/30 , almost two weeks later, they deactivated my unit with zero notice and are keeping my recorded shows hostage.  When I asked their customer service how I can get my recorded shows back, he suggested I activate at either $12.99/month or $299 lifetime.  HAHA..<br />I have contaced the Better Business Bureau, the FTC and the California Attorney General regarding this issue.  I have also contacted various media outlets regarding this.  NBC has already done a story on this based on another person's experience.<br />I gave two of these as gifts.  What am I supposed to do, ask for them back or ask them to pay $300 for something I paid $149.99 for?<br />Additionally, my unit has crashed multiple times, get a TIVO instead.  The TIVO is rock solid and I have NEVER had any problems.  I just wish I didn't give the TIVO away to my parents when I purchased the Replay.