Sony DVP-NS975V Up-Scaling DVD/CD/SACD Player
Multiple problems
Was impressed with the initial quality of the sound (when set to 96k hz/24 bit) and video but only got to enjoy it for a few movies. I purchased my first unit in Nov 04 but it tray locked within 30 days. I got a second unit and it tray locked after 45 days (a few hours of movies). I had to pay to send it in for repair. I was without the unit for several weeks. After it came back, the HDMI port stopped working (after a few hours). It's in the service center again. I've now been informed they want to charge me $321 for the repair. I have spent many hours on the phone with these guys (or on hold) and their attitude is robotic at best. \\"Customer Satisfaction\\" has never come up in the conversation. Sony's very open approach is to leave a dud with the customer (multiple repairs ok by them) or send you a second rate refurbished model, all without any consideration for the inconvenience, the hassle, or that your now inferior unit doesn't come with additional warranty. I'm not convinced this entire investment won't be lost through no fault of my own. It's not what I expected from Sony. They seem to have lost their way.