RCA DS4290RE DIRECTV/UltimateTV Satellite System with Built-In 35-Hour Digital Video Recorder and Free Pro-Installationsee Terms and Conditions)
Ultimate TV service
Let me start by saying that I have a Sony Ultimate TV Receiver rather than an RCA but I believe my complaints are useful because the Ultimate TV service is the same.  I purchased the receiver 12/28/01, had it professionally installed, and now, 1/15/02 still have not been able to receive Ultimate TV programming.  There seems to be a technical problem sending the signals to the new receiver.  I even returned the receiver and got another one.  Nothing.  I can use my original RCA DirecTV receiver and get programming but as soon as I hook up the new Sony, ZIP, NADA, NOTHING.  The DirecTV and Ultimate TV Customer service reps have been useless.  They all tell you to unplug the set, leave it off for 15 minutes and start it again.  It does nothing but get you out of their hair for a few minutes.  Several have had me press an arcane series of buttons then enter a numeric code, all to no avail.  After 1 week of calling someone finally told me that certain areas are having problems receiving the signal and that their engineers are working diligently on the problem.  That doesn't help me and my wallet in light of the price that I paid.  Want some advice?  Wait for a year for the prices to come down, and for them to work out the bugs!