Kreisen DVR-530C Progressive Scan DVD Recorder
Encross/Kreisen BEWARE: TERRIBLE WARRANTY SERVICE
I  began to have a serious problem (no audio) with my KREISEN DVR-530C a few months after purchase. I e-mailed warranty service at Encross and shipped it to them at MY EXPENSE ($20) on November 12, 2005. <br /> <br />On November 17, 2005 Encross wrote: \\"We received your DVR yesterday, and we will probably be testing it out this afternoon or tomorrow.  We'll get it back to you as soon as possible.\\" <br /> <br />!!! On November 28, 2005 I wrote: \\"Did you test my DVR?\\" <br /> <br />On November 29, 2005 Encross wrote: \\"Yes, we tested your DVR and found it definitely had a problem. We will be sending you a replacement in the next couple days.\\" <br /> <br />!!! On December 11, 2005 I wrote: \\"I have no new information from you since November 29. <br />!!! When could I expect to receive my DVR back?\\" <br /> <br />On December 12, 2005 Encross wrote: \\"Our repair center has it, and is working on it (along with many others). We hope to get it back this week, and will send it to you as soon as we can.\\" <br /> <br />!!! On December 18, 2005 I wrote: \\"You received my DVR for repair/replacement more than a month ago <br />!!! and it seems that I have no chance to get it back before Christmas. <br />!!! I will write customer reviews about the Encross/Kreisen bottom quality and the worst warranty service.\\" <br /> <br />On December 20, 2005 Encross wrote: \\"We've had some problems getting parts from Korea. We are hoping to get your player back this week... <br /> <br />THINK WELL before baying any Encross/Kreisen products........