Philips HDR312 TiVo 30-Hour Digital Video Recorder
Not yet happy with Tivo but Amazon service is awesome
I have had my Tivo 312 for less than a week now and am finding that my unit is freezing up when it tries to record - at least a daily occurrence (yesterday it happened 4 times).  I've concluded I have a defective unit  and must return it for a new one.  My dilemma:  the unit was set up for me  by a technician, so I have no idea which cables in the mass of spaghetti  behind my TV are the ones that came with the Tivo (even before the Tivo  there were at least two existing phone lines, cable box, vcr, &amp; sound  system cables).  I explained to Celeste at Amazon returns that it would  likely be impossible for me to return my present unit with the correct  cables.  Celeste understood my dilemma and agreed to a most workable  solution.  <br />When I first realized I was going to have to do a return by  mail I wondered about the wisdom of buying electronic equipment over the  Internet.  But on reflection, I'm not sure that any local retailer would  have accommodated this problem the way Amazon did.<br />I have not yet given  up on the Tivo concept - if I can get a unit that doesn't have this  freezing problem I will be very happy.