JVC XV-D723GD Progressive-Scan DVD Player, Gold
Laser went out on mine . . . customer service is HORRIBLE!!!
nice player for about 3 months then dvd's stopped playing.  player was under parts warranty but just out of labor - so brand new laser cost me (for) labor and the part (...) was jvc's responsibility.  they've had it now for 2 weeks, and no sign of getting it back soon.  their customer support is terrible.  i've been transferred and referred to 3 different locations, all of which knew absolutely nothing about the problem.  i finally got to a customer service representative manager who is supposedly rushing the player through service.  my daughter is about to have a cow since she can't watch her shrek dvd . . . <br />i have no idea about other companies (sony, panasonic, toshiba, etc.) customer support, but i should've waited until outlaw audio releases their dvd player (the best customer service in the business!)