Apex AT2008S 20" Color TV with Stereo Sound
Quality Product - Score '0' for Customer Service
Like many, I purchased this TV for the unbelievable value.  A TV is a TV, right?  Actually, prior to this, I purchased an APEX 20&quot; Flat Screen TV - which is even better for a few more dollars.  The quality of the picture and sound is very good, and the features are very nice.  Certainly, a &quot;good buy&quot;.  With one glitch - the remote was DOA (dead on arrival).  Unfortunately, I used the TV for several months in my dining/kitchen area and never needed the remote.  Having just moved, the TV is now in my bedroom - where the remote would be useful.  I took it out of the wrap, installed 2 new batteries (then tested them in another device), and no go.  Even read the manual, trying to make sure the parental control was not factory set.  With a dead remote in hand, I called APEX.  The limited 1 year warranty only covers the remote for 90 days, and well, I'm about 45 days too late.  The customer service rep was quick to advise me of that.  I &quot;tried&quot; in vain to get her to understand my dilemma, the key factor being this remote has been dead since it arrived.  She reminded me again of the 90-day policy (companies are so good at writing policies).  Oddly, I offered this information at the start of my conversation.  End result? I was offered the option to buy a new remote for about $29 (about 1/3 of the cost of the TV itself), and that probably did not include shipping.  Would Sony or Panasonic have stood behind their product under the same circumstances?  I don't know, but APEX clearly did not.  Moral of the story - great price, very good product, poor customer service - get what you pay for?  I simply cannot give this product a recommendation greater then 1, unless the company chooses to show some decency to their customers; and as you have probably guessed, APEX won't be on my list in the future.