Philips 30PW850H 30" Widescreen HDTV-Ready TV
Good product - Horrible customer service from Philips
I purchased this TV in the beginning of March.  The picture was great, and watching DVD's in widescreen is fantastic.  The HDTV quality is truly stunning.  All of this for under $800.  <br />But, if something goes wrong with your Philips unit, good luck.<br />My TV stopped taking any signal but the digital cable 39 days after I bought it.  I could watch cable, but no DVD's or videos.  I called Philips with my problem, and after speaking to somebody in another country for an hour, they had no idea what was wrong and I had to have it serviced.<br />The servicer came to my house under warranty and couldn't find the problem, so two weeks later they picked it up.  Three weeks have gone by, and its still not fixed.  I tried to call Philips to complain, but was again serviced by their customer service in Jamaica.  They cannot do anything except say that the warranty is in effect, and that I can get it serviced.  Good luck talking to them through their accents and the delay.<br />I asked to speak to somebody in the US, and they just gave me an address to write a letter to.  It took them over two weeks to respond to my letter.  <br />So after almost two months of being without a properly working television, two afternoons off work to meet service people and a third for when the tv is derlivered back, hours on the phone with their offshore customer \\"service\\" people, and a letter to PhilipsUSA headquarters, their total solution was to expedite the repair.<br />When I finally got someone in the USA to talk to me in response to the letter, they really didn't seem to care much about all of the steps that I had to take to get a problem resolved.  I did everything they asked of me, yet Philips was unable to get me a working TV.  <br />What did I do to deserve an malfuctioning TV and all the inconveniences?  I bought a Philips TV.<br />So, while the TV is a good product, their poor service would make me really go out of my way to avoid purchasing another Philips product.<br />I realize that any product may not be perfect when purchased and may require service, but the lack of concern for the hoops I had to jump through just to obtain a working TV was pathetic.<br />A company should be judged on how they solve problems when things go wrong, Philips failed me, and they may fail you too.<br />As an update (June 5th), Philips did end up refunding my money, however, the two month process to do what I asked for originally has really soured me on Philips products and customer service.