Sharp LC-20S4US 20-Inch LCD TV
Power brick died after 15 minutes; took 6 days to replace
When I opened the box I was surprised to discover a 2x3x6-inch external power brick, something not mentioned in the \\"What's in the Box\\" section above. <br /> <br />Shortly after finishing setup, the power brick died.  Next morning I phoned the Sharp help number and spoke with a very pleasant and helpful person in Illinois.  After hearing the symptoms and asking a few questions, she agreed that the power brick was the problem, and said they'd send another one out, and to expect it in \\"4 to 5 business days\\".  I asked if there was any way to expedite the shipment and she said she'd try, but couldn't guarantee anything.  Two business days later Sharp shipped the new part by UPS ground.  It arrived 6 days after reporting the problem.  I think that's unacceptable. <br /> <br />Once powered, this set has a picture that's excellent.  The remote is rather oddly shaped, but feels good in the hand.  The remote is easy to operate and provides many useful features. <br />