Hughes GXCEBOT - DVR - TiVo - DIRECTV
Bad Waranty Service
I purchased a Hughes TIVO in November of 2001.  I set it up using the two receivers.  On April 4, 2002, it stopped working.  It could not find the satelite signal on either receiver.  I hooked up a diferent satelite receiver to both lines and each worked fine.  The service had been great.  I called the 800 number in the guide which came with the unit.  It referred me to a toll number which I had to call for technical assistance.  They don't open until 8:00 a.m.  I got in touch with a tech named Tax who told me that they were having that problem with some units.  I was instructed to send the unit back and it would be replaced in about two weeks.  I called today (4/15/02) and was informed by Alex that it would now be another 6 to 8 weeks for replacement because the units are on back order.  The unit was great when it worked, but the service is quite frustrating.  One would think that Hughes would pull some off the market to replace such a unit.