GoVideo DDV3120 Dual Deck 4-Head Hi-Fi VCR
Don't Buy It - The Product is Defective
I picked this product since it seemed to have good features.<BR>I could not find any online review on this particular model, so I took a risk.<br />The bottom line is, this model is defective.<BR>The defect may not affect you if you don't/don't know how to tape using the timer, but it's been aggrevating to me since I timer record to death.<br />I set up DDV-3120 by using its automatic set-up, but the day after, I noticed that the clock was indicating completely the wrong time (say, when it really was 8:30AM, it was showing  11:52AM).  I reset the whole thing, and set up all over; same thing happened the day after.  I called the Customer Service, and was told it was a known issue, that I'd have to leave a tape in Deck 2 all the time so the clock won't be messed up, and they'd contact me when they FIND a solution (DDV-3120 is a dual-deck VCR).  Besides, either you chose to manually or automatically (and if automatic, change a station from which you receive the waves) set the clock, after a while, it always goes two to four minutes behind no matter how often you fixt it.<br />OK, I left a tape in Deck 2 and tried to live with it until the day they'll find the solution.<br />However, on October 27, 2002 - the day the Daylight Saving Time  ended - I noticed that the VCR was not taping shows that I had programmed.<br />I checked the programs, and to my amazement, all the shows that I had programmed and had been taping until the day before had been changed by itself to start in December 2002 all of a sudden!!!<br />I somehow managed to correct the starting date after so much struggle because it just wouldn't give me October 2002, it kept jumping to October 2003 instead.<br />I called the Customer Service, explained what happened, and was  told that it wasn't a known issue like the other issue; but the bottom line was that I was able to fix it therefore it should not be a big deal.<br />I was furious to their response because I didn't believe that I should have to go through this every 6 month even though I COULD FIX IT MANUALLY when that mess occurs.<br />I asked if I could return the product to them because the store I purchased from had a 7-day return policy (and this was the only store that carried this particular model in New York City) and it had been already 14 days.  They said no and it was a problem between me and the store (maybe, but!!!!)  I told them that the product was clearly defective, and at least they should provide better customer service to save this defective product.  Even if I bring my VCR to a service center for the second problem, I won't know if it was fixed or not until 6 month later, and by that time, their 90 day labor warranty will have been expired.<br />I may be incorrect, but I have a strong feeling that the second problem has a LOT to do with the fact that the clock does not function properly (even if you leave a tape in the deck 2 - but why should I have to do such a thing to begin with??)  Maybe other people hadn't figured that out yet, maybe?<br />I am so sorry that the Daylihgt Saving Time didn't come within 7 days after I purchased the product so I missed the opportunity to return to the store.  GoVideo should recall this particular model and fix the clock issue at least.