Apex AD2600 Progressive-Scan DVD Player
Worst customer service on record.
Purchased the AD-2600 about a month ago and have had numerous problems with it. The most recent is that it will stop responding to the on/off button. The light goes from red to green but no display or any operation whatsoever. I end up unplugging it from the wall for a few hours and when I try again it will work fine...at least until this problem arises again. I've registered this unit at [...] and listed the problem. They claim to respond in a 24 hour period yet it's been 2 weeks without a reply. I've sent 10 e-mails to their customer service department requesting an RA with no response. I've called the service number and if it's not busy, it rings forever then eventually dumps you. Once I actually got to an answering machine and left a message. Still no response. I will never purchase anything from this company ever again and have logged my complaint with the BBB.