ReplayTV RTV5516 160-Hour Digital Video Recorder
Continuous Replay Problems
I have never been more unhappy with an electronics purchase. I have just about every type of electronic component offerred. Anyway, the first Replay unit took countless hours to get going. My software level that came with the unit was an older version and did not allow me to connect in order to download the update. That is about as dumb as dirt on Replays part. Suffered through that until I wrote the CEO of Sonic Blue. His techies could not help before the contact with the top man, but he sure did solve the problem. Problem was fixed in short order.   <br /> <br />The unit operated for about one year flawlessly until the hard drive failed. They wanted $149 to replace until I reminded them of the history and got a refurb at no cost. They were real troopers. Speaking to the right people with the right behaviors made all the difference. I also purchased a TIVO unit which has proven to be the far superior unit. Easier to use and it actually worked right out of the box, unlike Replay. TIVO is extremely user friendly and is much preferred.