Sony KDE-50XS955 50-Inch Widescreen WEGA Plasma Flat-Panel TV with Integrated HDTV Tuner
Problems
I purchased a new Sony KDE-37XS955 37\\" Widescreen HDTV from Amazon, at full price, on 3/21/05. Amazon delivered the TV on 3/30/05 as promised in good packing condition. After unpacking and setting up the TV we turned the TV on. The sound was good but the picture was unrecognizable. Per Amazon policy I called Sony.     Day 1: Called Sony to report problem with TV.    Day 2: Sony repairman shows up to diagnose and make repairs. Repairman tells me   that Sony has instructed him get and replace 2 parts.     Day 3: Repairman calls to inform me that the parts are backordered and it could be   a week.    Day 7: Called repairman to check on part. Repairman says Sony tells him it could   be another week.    Day 14: Called repairman to check on part. Repairman says he still waiting on part  and just does not know when it will be in.    Day 15: Still no word on part. Call Sony and get representative that says he will  look into my problem and have someone call me in 24 hours.     Day 16: I do not receive a call so I call Sony. Representative says that they should   have informed me that a response could be 24 to 48 hours. They also   informed they did work weekends and would call me the next day.    Day 17: I do not receive a call so I again call Sony. Representative informs me that  my file has moved to \\"the next level\\" and that \\"those people\\" do not work   weekends and they would call me on Monday.    Day 19: Monday 5:00pm ET still no call. I call Sony again and demand to speak  with someone who can help me. Sony puts a supervisor on the phone who  takes my information and tells me they will call me back.    Day 20: Sony calls me back for the first time. They tell me the part is in and will  be out tomorrow to do the repair.    Day 21: Repairman comes out to do repair. Part does NOT fix problem. I call   Sony. They inform me they will call me back.    Day 22: Repairman calls to arrange pickup for TV.  They want to take it in to the shop for testing and repairs.  This is the3rd time I have had to take off work to meet someone.    Day 23: Repairman picks up TV.  I email Amazon for the forth time for help.  They email back to say that they are unable to do anything. I exercise my right and dispute the charge on my credit card with Bank of America. I file a complaint with State of Florida Dept. of Consumer Services.    Day 29: No response from Sony or Amazon. If this were a new car, the State of Florida would have declared it a \\"Lemon\\" and made the seller refund the purchase price.    What I have is a real expensive paperweight, that I paid for a month ago, that neither Sony nor Amazon will fix or replace.