Philips DVP642 DivX-Certified Progressive-Scan DVD Player
first one did not work when it arrived
I had to send the first one back because it just would not turn on.  Luckily i was able to get through to Amazon's US customer service.  I really hope they don't switch to India as i have heard they are.  Please note i have nothing against India.  It just seems that when companies out source their customer service to there they often do so to only save money.  It is probably an issue of lack of both training and empowerment.   Not to mention the we (Americans) tend to have different expectations from customer service reps.