Sony DVP-NS975V Up-Scaling DVD/CD/SACD Player
Sony - never again
I've been a big supporter of Sony over the years, but that came to an end today. <br /> <br />I was never blown away by the performance of this unit: I didn't think the HDMI upscaled picture looked that much better than the component video output.  Also, what was with the ridiculously long time it took for the player to recognize a disc when inserted in the tray?  But at least the thing worked - most of the time. <br /> <br />I called Sony about this player because I'm experiencing all the problems everyone else is: random power offs, flaky HDMI, inability to play different discs.  In effect, the unit is now a paperweight.  It is out of warranty. <br /> <br />I got the same response everyone else has: $192 for a refurbished unit or $133 to repair.  When I questioned the rep about the fact that I could buy a brand new player with similar features for cheaper than their used `repaired' one, he told me to either accept their solution or go buy a new one.  They offered nothing in the way of customer satisfaction. <br />Their attitude was appalling.  I have rarely been so frustrated during a customer service call with a company. <br /> <br />Sony used to be a great company that made reliable products.  Not anymore.  I will never again purchase anything with the Sony label on it. <br />