GoVideo VR5940 Dual-Deck DVD Recorder and VCR
GoVideo is one of the worst companies ever
I bought a unit in November 2004 and it works okay, but won't play some commercial DVDs. I e-mailed GoVideo because I couldn't get them on the phone, and requested the update CD they mention on their website. It never came. After waiting a couple months, I called GoVideo and was told they don't bother with their e-mail, but the guy said he would send the CD out. It never arrived. A couple of months later, I called again, and was told that even though the website says the CD is available, it's not, and there is no way they can send me one. (By this time, their support had been exported to Mexico, so there was also a language barrier.) I got a friend to download the file off their website and burn me a CD. It didn't work. I called GoVideo back and finally got one of the support guys to acknowledge the problem, and after hammering on him and his supervisor, they agreed to exchange the unit for a new unit that could be updated. I got an RMA number and returned the unit. Weeks passed with no word from GoVideo. I finally called and got someone in the US who said there was no update for that machine, no repair procedure, and no way they could send me a CD! He also said that the VR5940 is no longer being offered. I pointed out it is still on the GoVideo website as a current machine. He then told me how easy it was for me to burn a CD, at which point I asked him if he was really saying it was easy for me to do it, but impossible for GoVideo. He agreed to return the machine, and send me a CD. I got the machine back, and called for the CD. It arrived, but the machine does not recognize it, so it does not update. I recommend that you avoid GoVideo at all costs.