Kreisen KR-321T 32-Inch Widescreen Flat-Panel HDTV-Ready LCD TV
Encross/Kreisen BEWARE: TERRIBLE WARRANTY SERVICE
I  began to have a serious problem (no audio) with my KREISEN DVR-530C a few <br />months after purchase. I e-mailed warranty service at Encross and shipped it <br />to them at MY EXPENSE ($20) on November 12, 2005. <br /> <br />On November 17, 2005 Encross wrote: \\"We received your DVR yesterday, and we <br />will probably be testing it out this afternoon or tomorrow.  We'll get it back <br />to you as soon as possible.\\" <br /> <br />    On November 28, 2005 I wrote: \\"Did you test my DVR?\\" <br /> <br />On November 29, 2005 Encross wrote: \\"Yes, we tested your DVR and found it <br />definitely had a problem. We will be sending you a replacement in the next <br />couple days.\\" <br /> <br />    On December 11, 2005 I wrote: \\"I have no new information from you since <br />    November 29. When could I expect to receive my DVR back?\\" <br /> <br />On December 12, 2005 Encross wrote: \\"Our repair center has it, and is working <br />on it (along with many others). We hope to get it back this week, and will send <br />it to you as soon as we can.\\" <br /> <br />    On December 18, 2005 I wrote: \\"You received my DVR for repair/replacement <br />    more than a month ago and it seems that I have no chance to get it back <br />    before Christmas. I will write customer reviews about the Encross/Kreisen <br />    bottom quality and the worst warranty service.\\" <br /> <br />On December 20, 2005 Encross wrote: \\"We've had some problems getting parts <br />from Korea. We are hoping to get your player back this week... <br /> <br />January 5, 2006 - I still did not get my DVR back... <br /> <br /> <br />THINK WELL before buying any Encross/Kreisen products........