TiVo TCD540040 Series2 40-Hour Digital Video Recorder
Warning TIVo knowingly selling defective units from it's website
I am an original Tivo owner. One of the early adopters and not only did I have a problem with my earlier unit but now that I have upgraded to a new unit Series 2, 80 hour from TIVO directly (website) I have another defective unit. My father purchased one as well and not only was it defective but he had to finally dispose of it as TIVO was impossible to work with to resolve the problem. Warning: Tivo tech support may or may not be available to help you with the problem. Additionally, the tech support web site does not acknowledge the problem evidently occurring with many TIVO owners. Once you get Tech support on the phone they still will not acknowledge this is a known issue. The unit IS unusable with this issue. Unfortunately I will now have to explore other DVRs because TIVO (as friendly as it's software is) doesnt work. There is a clear pattern emerging on the part of TIVO of knowingly shipping defective units, known serious software issues, known tech support unavailability etc.  I wouldn't mind so much but the process of setting up a new TIVO is a multiple step lengthy process that requires the user to interact with and answer multiple on screen menu questions. The user also must spend a lot of time programming the device with desired recordings, preferences etc only to find out after many hours of frustration that the unit is defective and must be disconnected, boxed up and shipped back to TIVO. I wouldnt be surprised if TIVO reluctantly admitted publicly in the future that they are having real problems delivering a working product. Good Luck.