Sony SVR-2000 Digital Video Recorder
sony service is horrible
i cannot tell you how much of a hassle it is to get my tivo working! i am about to send another unit back to sony for the FOURTH time in 4 MONTHS.  not only cant they fix or replace it, they are rude, irritating, full of needless red tape, and they NEVER call me back.  I can honestly say that i HATE them.  if the tivo works , great! fabulous product! but woe betide the one who needs service on it.