Philips 34PW850H 34" Digital Widescreen HD-Ready TV (Silver)
Do NOT buy this from Amazon
3 weeks after we received our TV, it exploded (we heard a &quot;pop&quot;, the screen went blank, and an acrid smell filled the room). And guess what? Amazon DOES NOT HANDLE RETURNS on televisions larger than 27 inches. Huh? Yup, you heard right. If you buy a TV larger than 27 inches from Amazon, they COMPLETELY WASH THEIR HANDS OF IT once it reaches your door. That's it. Done. Thanks for buying. Even if it EXPLODES IN YOUR LIVING ROOM, well, tough. The nice folks at Amazon will simply tell you to call Philips or &quot;check your manual for troubleshooting tips&quot; and, oh, thanks for calling. Where does it say this? It doesn't. You have to find and click the tiny little link that says, &quot;Shipping rates and policies&quot;. Never mind that I've bought hundreds of items from Amazon over the past 7 years and that I've never had a problem returning any of them. They expect you to guess that their return policy might be completely different when it comes to televisions and to seek out the information on your own. No where during the entire sales cycle do they ever so much as hint that you can't return it and that they'll have nothing to do with it once it leaves their warehouse. Oh, and what did they do after I sent them a strongly worded letter calling them out on a very bad business practice? They sent me a form email saying that they're sorry I'm unhappy with my new TV but that they can't accept returns and that I check my user manual if I'm having problems. Are you kidding me??? To add insult to injury, the form email stated that I could respond to the email for further discussion on the matter. I did and 5 days later got a &quot;return to sender&quot; email telling me that my email had permanent fatal errors and could not be delivered. Wow. This might actually be the worst customer service experience I've ever had, with any company. Oh, and in case you're curious, Philips finally delivered us a new TV...4 MONTHS after we dropped it off at a &quot;factory authorized&quot; repair shop. Wow, Amazon and Philips - what a team!