Magnavox MPD700 7-Inch Portable DVD Player
Piece of Junk - Horrible Customer Service
I just read several other negative reviews for this product and agree that the unit is junk.  Mine only lasted 6 months before I got the infamous continuous 'loading' message.  I called Magnavox customer service about the 'One year reduced cost exchange' warranty and the reduced cost to exchange the unit was more than I originally paid for the product.  I was then instructed to direct my complaint to Philips.  I contacted Philips via email and received the following response (note that it came from Magnavox even though I contacted Philips): <br /> <br />\\"----- Original Message -----  <br />From: \\"Magnavox Customer Support\\" &lt;MagnavoxCustomerSupport@Magnavox.com> <br />To:  <br />Sent: Thursday, April 21, 2005 8:40 AM <br />Subject: Magnavox Customer Care <br /> <br /> <br />Dear Magnavox Customer,  <br />  <br />Thank you for your email to Magnavox Customer Care.  <br />We have received your comments about the $250.00 price for the reduce cost exchange for a Magnavox MPD720. We appreciate your time in letting us know that you find this information \\"unfair\\" because you only brought the unit for $228.00 less than a year ago. This will be taken in consideration in order for us to serve you better. <br /> <br />For Customer Service, please call 1-800-661-6162. <br /> <br />Your reference number for this inquiry is 0SFX9. <br /> <br />Our operating hours are from Monday-Saturday, 7AM-11PM EST and 8AM-11PM on Sundays. <br /> <br />This is an automated response. Please do not reply. <br /> <br />> <br /> <br />Guess what...the phone number is invalid and as you can see the email is automated and cannot be responded to.  TERRIBLE customer service from both Magnavox and Philips....do not buy their products!!!   <br /> <br />