Toshiba SD-V391 Progressive Scan DVD-VCR Combo , Silver
Problem, but Awesom Customer Service
As I noted on 1 or 2 other reviews, when I got the unit the DVD drawer wouldn't open.  Normally that would lead me to rate the unit a 1, but the Toshiba customer service was so exceptional and the unit (once working) decent enough that I rate a 3.   First, the customer service was astounding.  I had to call 4 or 5 times.  Every time, they answered the phone on the first ring.  The person spoke clearly and well and was knowledgeable - the call never had to be transferred.  I was never put on hold.  After they had me try a few things, they provided instructions for a return.  As promised, the new unit showed up after about 7 days, and worked fine.<br />Combo units of this type, no matter who the manufacturer, are prone to problems, so it is critical to have that customer support.  <br />I bought from Amazon because they were $20 cheaper than Best Buy or any other retailer.  Best Buy wouldn't match the price, which surprised me - it's not like Amazon is generally cheaper.  However, if the price is close would recommend buying from a retailer in case you need to return it.  If you read reviews for combo players in general you will find lots of problems.  <br />So far, happy with the replaced unit.  Setup was easy and the remote is easy to use, which often isn't the case.