Samsung HT-WP38 DVD Home Theater System with USB Plug-and-play and Wireless Rear Channel
Bum unit and bum service
First lets start with the pluses.  The unit has a lot of features for the price.  The sound is great and the wireless rear speakers work well and ease installation.  The USB connection works well and finds MP3 and JPGs when a USB HDD is or a flash memory stick attached. <br /> <br />My minor issues with the design:  The unit has a fan in the back, a lot like a computer, and is noisy.  The remote is poor, with poor layout of buttons and a very weird fast forward and rewind.  You must hold the FF to get it to FF rather than go to the next scene.  One slip and you are going to the next scene whether you want to or not.  The rear speakers play when you listen to CDs or MP3s but not when the radio is played. <br /> <br />Now for the bad, the service if there is a problem sucks.  My first call into the service center landed me with someone who was apparently the gatekeeper for the service center.  I had to convince her that I had attached all the wiring correctly before I could talk to anyone in technical service.  It was additionally frustrating that she was telling me to attach everything all wrong.  Once I was talking to the technical service, everything seemed OK.  I was given the address to send the unit to (at my cost). <br /> <br />One month later the unit came back with instructions on how to solve the problem.  Unfortunately these instructions made no sense based on the problem and the problem was unfixed.  I called technical service again and was talked into sending the unit back to the service center.   <br /> <br />This is the point I am at now.  The unit is going back a second time.  I have owned the unit for 45 days and have used it for only about 4 days.  Not only do I have the cost of the unit but the added cost of shipping and my time invested at this point.  This may be just a bum unit that is atypical of the lot but I feel that the service I have received has been very poor. <br />