Philips HDR112 Tivo Digital Video Recorder
Tivo's customer service is terrible!
My unit broke (displayed just snow) and I called Tivo to get a replacement.  After walking me through a painfully long troubleshooting procedure, they said someone would get back to me in the next two days.  I  asked them to call my work number, as I wouldn't be at home during the day.   3 days later I had a message waiting for me at home.  The next day I  called them back from home.  They walked me through the same painful guide  and, again, told me they'd call me back.  Again, 3 business days later, I  got a call with a message.  No one answered the number given for several  days, and then the message said they had moved, and left no forwarding  number.  It's been 3 weeks, and still no Tivo....