Hughes GXCEBOT - DVR - TiVo - DIRECTV
nice when it works, on my 3rd in five months
My Hughes Directivo broke after about 4 months of use.  After much digging, I was able to find a tech support phone number where, after walking me through a few steps, the offered to mail me a new one - provided I provide a credit card number that will be charged for a new unit if they don't receive my broken one within one months time.  One week later I got the first replacement unit.  That one didn't work.  After one more week I got the second replacement unit.  This one has worked a day, so far.  I am not impressed.  Plus I have to mail back two broken units AT MY OWN EXPENSE.  If I only knew what I know now, I would have bought a different brand.  <BR>By the way, I asked tech support for a customer service phone number.  They said they do not take calls!  Was provided a fax number.  I faxed and mailed a complaint letter over a week ago, and I have gotten no response.  <br />DON'T BUY HUGHES!  Other than the quality of the product, I love the way it works.  I can't imagine not having TiVo now.  But this Hughes product is unreliable, and the customer service is non-existent.