Panasonic DMR-ES20K DVD Recorder
Defective Product, no customer service
I received this DVD Recorder with a defective remote controller, so I have been unable to use it (no timer recording, no finalizing a disk).  I have now spent three weeks communicating with automated voice mail trying to find out how to get the remote controller replaced, and sent five email messages, that have resulted only in receipt of another telephone number, resulting in no help.  If anybody knows how to penetrate Panasonic's customer service morass, I would be eternally grateful