Magnavox MPD700 7-Inch Portable DVD Player
Died after 3 months, company WILL NOT REPAIR OR REPLACE
I am very upset at Magnavox right now. I received this player on Christmas Day, and it died in mid-March after less than 20 hours of use (the disc spins but never loads, while the drive makes terrible grinding noises).  I tried 10 different discs before declaring the device dead.  I called Magnavox to ask about repairs and was extremely INSULTED by their reponses and policies.  Get this. <br /> <br />This unit, a portable player with many moving parts, which is expected to get banged around through transport and reasonable use (it's a portable unit), has only a 90 DAY WARRANTY.  90 days. Not a year. Not even 6 months.  Only 90 days.  Guess what happens after 90 days?  THEY WILL NOT REPAIR THE UNIT AT ALL.  Your ONLY available option is to exchange the unit, through them, for a 'Discounted Exchange Price'.  HA! Would you be surprised to know that their 'Discounted' price is MORE THAN I PAID FOR THE NEW ONE IN DECEMBER? What a lousy excuse for service!  They will not budge on this, and they do not offer any kind of repairs. <br /> <br />My call to Customer Service was quite disappointing as well.  I was transferred from person to person, spent nearly an hour on hold (over and over), and went through four people.  At first, I was told by the phone representative in Manila (overseas, of course!) that the unit would be replaced for free. That's what I was expecting to hear, and I was pleased. They asked me to fax my proof of purchase, which I did. When I called back, I ended up speaking to three different people, each of whom had a different story.  In the end, I was told that my 'ticket number was changed', that they DO NOT REPAIR these units at all (they always just replace the defective ones, IF they are still under warranty - the paltry 90 day warranty, that is), and there's nothing I can do but buy another one - either from them (more expensive than Amazon!!!) or from someone else.  There is no likelihood whatsoever that I will buy another player from Magnavox, portable or otherwise. <br /> <br />My advice is to STAY AWAY from this piece of junk.  You will only be disappointed. If it malfunctions after 90 days, you will be left with a worthless and unusable player.  Magnavox was entirely unhelpful, and their return policy is absurd.  You will regret buying this player if even the slightest problem arises.  Stick with a brand that you can trust - one that has a reasonable warranty and that treats its customers with *respect*.  <br /> <br />I will never, for the rest of my life, buy another Magnavox product of any kind.  Of this, I am completely certain.  You should take my advice. <br /> <br />What a disaster. <br />