Panasonic DMR-E95HS Progressive-Scan DVD Recorder with 160 GB Hard Drive
Customer Support is a Disaster
I purchased my DMR-E95HS online and received a defective unit (apparently a very common hard drive problem).  My first mistake was not returning the unit and, as requested by Panasonic, delivering it to one of their authorized service retailers.  It's been several weeks and the service center is still showing the parts as on backorder.  Panasonic's customer support center has not been helpful in the slightest.  If you have an issue make sure you call customer support early in their workday, because I had two instances where they had stopped answering their phones before their listed closing hours.  Now I'm stuck waiting for a unit that will take who-knows-how-long to get the parts, and, given the experiences of others I am unlikely to get a unit that works properly. <br /> <br />I highly recommend avoiding this unit and the Panasonic brand.