OPPO OPDV971H Digital HD-Ready Up-Converting DVD Player
Nightmarish customer service
I ordered this unit from Oppo. I was excited. <br />The unit didn't show up. I checked the tracking number and the delivery time was 8 days - 6 business days from the order date! <br />I called FedEx and got some mealy mouthed answers, that made me assume the package was lost. <br />I contacted Oppo and got a very snarky response that fell short of calling me an idiot. <br />The delivery date came and FedEx admitted they had no idea what had happened to the package. <br />I wrote to Oppo and got again a snarky reply. To the effect that I'd just have to wait. <br />I called FedEx and told them that if the package should show up I would refuse it (Who would want an electronic device that had, suppossedly been on a truck for 9 days in 100 degree heat.) <br />I wrote to Oppo about the fact that I would be refusing the package that still had no delivery date and asked for my credit card to be credited. <br />From Oppo I got a terse response that when FedEx returned the unit to them intact they would credit me ONLY the price of the unit and I would have to eat the cost of shipping!! <br />The assumption is that if the package is completely lost then I have to pay for the whole thing! They assume no responsibility. <br /> <br />If their customer service is this sarcastic and brutally nasty when I have paid for and not even received the unit I shudder to think what they would be like if there were a problem with the unit themselves. <br /> <br />I bought a Sony NS-75H. I'm very happy with it.