ReplayTV RTV5516 160-Hour Digital Video Recorder
technical support is torture...
Our Replay failed after 6 months. We paid 1-way shipping for a non-functional replacement with beta software installed in it. After 6 hour long calls to different offshore &quot;technicians&quot;, leading us through painful and sometimes silly reconfigurations of cable modem, router, and Replay (which left the rest of the LAN nonfunctional), we were told &quot;we understand there's a problem with the unit, we'll email you what to do&quot;. And like two previous promises to have a technical expert phone us, no thing followed. Please buy something else -- these folks don't deserve your money.