Apex DRX-9200 DVD Recorder/Player
Nightmare Customer Service
When I got the machine, it wouldn't set the pm time so it wouldn't record.  After calling Apex for two  months, they finally told me they couldn't fix it & I had to return it.  They said someone would call in 2 days with a RA#.  After 2 weeks & many calls to them, they finally called with the RA#.  I sent it back immediately & they told me, since it was being replaced it would be only 2 weeks before I got the new one.  For the last 2 months, I've called each week to find out where the replacement is & they keep saying \\"it'll be another 2 weeks before it's shipped\\"!!  This is a replacement!!  They can't seem to explain why it's taking 2 months to put a new machine in the mail.  Finally, I asked for the money back instead of the machine & they said \\"we don't do refunds - it's company policy\\".  I have now filed a complaint with the BBB.  I strongly suggest you do NOT by anything from Apex.  Their customer service is non-existant.