Sony SVR-2000 Digital Video Recorder
A Rough Start, But Sony  &amp; Tivo Came Through
I bought a SONY SVR-2000 as a Father's Day present for my husband in June 2001 and set up yearly Tivo service.  At first, we were very disappointed.  We experienced recurring modem problems that rendered our recorder useless after two weeks (because the recorder was unable to update the program data) and had to have the recorder serviced twice within the first two months.  In addition, we had paid for a year of service, and we did not think that Tivo would give us credit for any of our 'down time,' since it was due to SONY's recorder.<br />But SONY and Tivo came through for us.  In August, SONY offered to replace our SVR2000, and we accepted.  We have had absolutely no problems with the new unit.  Also, Tivo refunded the money we paid for the amount of time our recorder was out of commission. (I did not have to fight either company; both were great about setting things right.)  So, after a rough start, we are very happy SONY/Tivo customers.<br />I bought Tivo thinking that I was purchasing an electronic 'toy' that my husband would love and that I would have no interest in.  Once I experienced Tivo, however, I loved it too.  Just as I would never go to back to changing the channel manually (remember having to get up and turn those knobs?), I would never go back to pre-Tivo TV.