ReplayTV RTV5040 40-Hour Digital Video Recorder
unuseable product/worst customer service
We looked forward anxiously to set up and activate our Replay TV, but after  hours of trying to reach customer support, and another hour and a half with support personel we are completely disillusioned with this product.  The customer support is from a service center in India, the wait times to get to a support person are forever (1 hr plus), then the support is extremely uneven--some know the product, others are constanly having to check with someone or a manual to work through even basic issues.  Channels are slow to change, our device is locked and only able to view one channel, no one can help remedy this.  We're frustrated and furious to waste so much time and plan to return ASAP.