ReplayTV RTV5516 160-Hour Digital Video Recorder
Poor Quality, Poor Service
Returned my second ReplayTV unit, in as many weeks. First one had a defective hard drive, second one has a defective modem. Called Customer Service (not a toll-free number), and waited on hold for 24 minutes. When I finally got a CSR, I told her about the modem problems, she asked me to hold (another ten minutes), and then the line was disconnected. When I called back, I was informed that the office was closed for the night. <br /> <br />Now, I get the challenge of trying to get my $299 subscription fee back, that I gave them before the first unit crapped out two hours into service. <br />  <br />I just wanted to go on record with the disappointing and frustrating experience I have had with the ReplayTV product and service. <br /> <br />I previously owned an UltimateTV, which they don't make anymore. Worked without issue for three years.