ReplayTV RTV5040 40-Hour Digital Video Recorder
basically good  product, but horrible customer service
For the first few days the product worked fine, but after four days I was required to activate and pay the monthly fee.  You would think that a rational corporation would make activation as easy as possible  in order to get their money.  Their website sent me in circles, so I phoned.  After a  half hour  of recorded announcements, the phone disconnected, although I hadn't touched the speakerphone.  After  several similar  problems, I finally got through on the last day.  After arranging my payments, they told me that it would take 24 hours to activate and that I would not be able to use ReplayTv or record in that time.  But it did not activate in 24 hours.After 2 hours of attempts I finally got through to them.  I was told to press various buttons  and that it would definitely  activate in 4 to 8 hours.  It didn't.  So I called again and spoke to the supervisor, Jenny Johnson.  I spoke to the supervisor three times, each time going through the usual aggravation.  The third time she said I would be contacted the next day by a technician.   I waited three days and then decided to return the set.  I have seen terrible support and customer service before, but this was definitely the worst.  I doubt that this company will last very long, and I think that all the users will be out a lot of money.