Remanufactured HUMAX T800F 80 Hour Digital Video Recorder with TiVo
Bad Unit - Humax Customer Service No Help
I purchased one of these Refurb t800 units on October 21st.  Shortly after receiving the unit, it started locking up.  The only recourse was pulling the power cable.  After some basic diagnostics, Humax customer service advised unit had bad hard drive and to send it back for replacement.  That's when the fun began.    11/8 Original Call to Humax  11/11 Called to initiate advanced replacement  11/12 Called to get shipment info.  They didn't have it, call back.  11/14  Called to get shipment info.  They didn't have it, call back.    11/16 Called to get shipment info.  They didn't have it, call back.    11/18 Called to get shipment info.  They didn't have it, call back.    11/18  11:30pm Found Tivo on front porch of my house.  I had it shipped to my place of employment but somebody screwed up my work address (even after 3 times verifying the address on the 11/11 phone call) and Humax had it sent to my house instead.  Nice, but nobody notified me.  The kicker--it arrived on the 15th.  It sat on my porch for 3 days in sub-freezing weather.      11/19 Went to setup replacement t800.  Guess what, it's defective and cannot even get through setup routine without rebooting.    11/19 Called Humax.  Will ship third unit.  Very apologetic, but could not do anything other than apologize.  Spoke to manager, he agreed to ask their distribution site to expedite the shipment. He asked me to call on 11/21 to get tracking info and verify unit will be shipped overnight.    11/21  Called Humax to get tracking info.  There is nothing noted on the account.  Very apologetic, but call back for tracking info.    I've spoken about 8 times with a rep named Betty.  She is useless and can provide no information.  She had the gall to tell me it will get delivered correctly this time because 'I did it right this time.'  What?  She's the only rep there that can do the work?      My suggestion is to stay as far away from this company as you can.  Once I get a good unit, I'll probably love it.  But dealing with Humax Customer Service had been a nightmare.    And if you do purchase one and have problems, tell Betty that Rob from Ohio says hi and I'll be calling her later today!    Updated 11/22:  The replacement promised to be overnighted on 11/21 was shipped regular shipping which means I have to wait another 5-7 business days for delivery.  I don't understand how a company can be this incompetent!