Sylvania DVR90VE DVD Player/Recorder and Hi-Fi VCR Combo
Horrible customer service
I just bought this machine after reading Amazon's customer reviews. Because there seemed to be an issue about the acceptable DVD media to use, I read the 100-page owner's manual from cover to cover before buying the media. Page 43 of the owner's manual states the criteria for buying media. I then went out and bought TDK DVD-R disks for $40, opened the pack, and put one in to record. I got a disk error and called the 800 customer service number. They must have gotten a lot of complaints because they had an answer before I even asked the question. Stores sell 8x recording media and this machine uses only 4x. Of course, this information is NOT contained on p. 43 of the owner's manual. When I explained that once a pack of DVDs is opened, it cannot be returned and asked if they would give me a discount coupon or a couple of free disks -- since THEIR owner's manual is in error, I was told in very uncaring terms that they would do nothing for me. Shame on Funai for being so cavalier about a problem they have known about for a long time.