Sony DVPCX995V 400-Disc DVD Mega Changer/Player (2009 Model)
*This Review is a Must Read*
Just to set the stage - I know my electronics as I have been dealing with this stuff for over 25 years in all categories.  In my Home Entertainment System I have a big screen HDTV and a Yamaha AV system with a set of Klipsh speakers and this is my first review on any product.  I own 4 DVD players (3 are Sony's). I have over 300 DVD's with 7 kids.  You can see why I wanted to protect my investment. <br /> <br />I think we all recognize that over the years, electronics has become more and more disposable and I have certainly cycled through electronic equipment.  This is certainly the case with this product.  After loading all the discs and information on the discs which took one Saturday, we started to enjoy the convenience of having all the discs in the player.  Then it happened.  One day all the data was gone.  There was no power outage.  Fortunately I have the DVD information on the computer.  But I was bothered.  I called Sony and after 3 hours of talking to a number of people (mostly telephone receptionists who are paid to screen out calls) knew less about the product than my 75 year old mother.  I finally demanded to talk to a technician who talked to other technicians (and so-on) who finally concluded that I probably had a bad memory chip on the mother board. Whew!   <br /> <br />After that bad experience, I debated for a day as to send it back for a (a refurbished unit in exchange for my near new one) - this is Sony's idea of a full one year warrantee.  I thought that if the physical RAM is bad then it may lead to other problems; so I reluctantly unloaded my machine knowing the task ahead when I get the replacement.  I then had to ship it to Texas which cost me $35 of which Sony will not pay.  I was the told the turnaround time, once received in Texas would be 5 days. <br /> <br />Two weeks later I had heard nothing from Sony so I called.  After spending another hour on the calling tree, I finally found someone who could update me - which was they had lost mymachine and had no record of receiving it.  Fortunately I had my UPS tracking number and proved to them that a guy named Gomez signed for it at their shop.  This caused them to search more until they finally realized that they sent my broken machine to some poor chap in Arizona by mistake.  I stated that I simply want a replacement and that this is there problem.  There response was that we need to first get your machine back from this guy (of which they wasn't sure who it was) and then they can repair it and send it back.  I reminded them of their policy and demanded a replacement to be sent that day - their response was I'll get back to you.  No one did so I called the next day - you can either send me a replacement or a refund.   <br /> <br />This type of discussion went on for hours as I talked to different people (they do not have direct numbers at Sony's Customer Service).  Each time I called I had to review the whole story because they wouldn't note it in the computer. <br /> <br />To make this long story shorter, I might get another machine or I might not - time will tell.  I'm worn out and I've noticed that the price of this unit has dropped $100 in 4 months - what does that tell you. <br />I don't care what other reviews say, I will never buy another Sony product of any kind.  The company has become so large they are out of touch with their costumers (just talk to their employees - I've gotten to know them well).  This is a company that has diminishing quality and services. <br /> <br />I have answers to many of the concerns raised regarding auto play, disc explorer, auto loading, etc.  But who cares - this is not the point.  Sony is the point and I do not feel that we as customers need to put up with it - otherwise we all loose.  So tell your friends! <br />