Remanufactured Philips 37PF7320A/37B 37-Inch HD-Ready Flat-Panel LCD TV
Good TV, Horrible Customer Service
I recently ordered this TV from The Philips Outlet online.  Though we have only had the tv for a couple of days, so far it's great.  The picture is is crisp, the blacks are adequately dark, the on screen controls are easy to use, and it has all the inputs we'll need for the foreseeable future. <br /> <br />However, Philips customer support has been egregious.  When we placed the order online, they charged our credit card three times even though we only purchased the TV once.  After the purchase, we did not receive any shipping information from Philips and we were surprised when a week later a shipping company called us to tell us the TV was on it's way. <br /> <br />The really terrible part, however, was that when the TV came, it was missing the screws to attach it to the stand.  When we called  Philips customer support to tell them about the problem, they were incredibly rude and told us that they wouldn't be able to send us the screws until August (we received the TV in early June).  How long does it take to send a couple of screws?  When we complained, they told us we should feel free to return the TV.  After an hour on hold, we finally got through to a manager who told us that they would rush the screws out to us.  Unbelievable. <br /> <br />So, in short, good TV for a good price.  Terrible service.  Let the buyer beware.