Samsung DVD711 DVD Player
Service
I had a problem with the player reading our DVD's.  I looked through my manual for troubleshooting and it gave you a very generic and simple (3) problems/solutions (i.e. make sure it's turned on...)  There was no phone number in the manual for service type questions.  The only number listed was that for a warranty. I then went on Samsung's webpage and it was difficult to navigate through their page.  That was equally as frustrating.  I eventually returned the player and purchased a Sony.<br />I  realize that the problem may have been with the individual player and not an inherent problem in all samsung's.  But I mainly wanted to voice my displeasure with the lack of service and alert people to this fact.<br />If I had been able to get some answers (whether I liked them or not) I would most likely have exchanged the DVD rather than return it for a different brand.