Initial IDM-1731 Portable DVD Player with 7-Inch LCD
Poor Quality & Poor Service
I purchased one of these DVD players with some hesitation about the substantial amount of poor reviews I had read. I should have gone with my gut and not purchased this. It broke shortly after its first use. Getting Initial to replace it was very difficult, but they finally did. However, the neglected to include any of the accessories with the replacement (power plugs, remote, jacks). When I contacted them about sending me the accessories, Initial refused, stating that accessories are only covered for 14 days from the purchase date, but they would be happy to send them to me for $51 dollars! So, they wanted me to pay to get the accessories that were supposed to come with the DVD player. The supervisor I had contact with was unfriendly about it, and I was forced to file a Better Business Bureau complaint. Amazon finally stepped in to get me these accessories, then I started having problems with the replacement DVD player. The video went out after about 2 minutes of use in the beginning of a 8 hour driving trip with my daughter in the back. We're probably going to have to just cut our losses and buy a DVD player from a reputable manufacturer for the future. <br /> <br />So, if the quality of this DVD player doesn't concern you, at least be aware that Initial does not back up its product or provide acceptable customer service.