Sony KV-20FV12 20" Trinitron Wega Flat-Screen TV
Beware Sony Customer Service
I have had the KV-20FV12 for 18 months and it has broken 4 times.  Each time the problem has been the same: TV suddenly goes off without warning 15 minutes after being turned on.<br />This is obviously a LEMON as I have had good experiences with Sony products in the past and have never had ANY electronic product break so often.<br />Unfortunately, the idiots at Sony Customer Service are robots and have been totally unsympathetic.  Basically they have said, \\"too bad, it's not our problem.\\"  And while they are legally correct insofar as this unit is out of the warranty period (and BTW, the first time it broke it was IN the warranty period), the lack of support of a chronically broken TV makes me want to tell everybody who is thinking of buying a Sony that they should hope and pray they never have to deal with these people.<br />As for me, as much as I love the Sony picture on this set, if I can't SEE it, it doesn't exist!.  I will not buy another Sony in the near future.  Not that Sony cares one iota (and that's kind of the point), but it is the only way a consumer can \\"get thru\\" and be heard.