Sony DVP-NS975V Up-Scaling DVD/CD/SACD Player
Garbage
I bought this in November.  It used to freeze occaisionally if the buttons were pressed too quickly on the remote.  The unit has now died.  Any DVD put into the tray causes the player to hang.  It wont even power off.  To get the DVD back out, I have to cycle the power via the wall socket, then hit eject.      Sony support's response:  Mail it to a repair depot, they'll repair it and mail it back.  This can be very inconvenient, and given the extremely low quality of the player itself not worth the postage.      Looking at other reviews, it is clear this is a widespread issue.  That Sony won't admit the issue or offer to swap it out boggles my mind ... the worst customer service I've experienced.    *** Added comment 8/16/2005.  Amazon customer service gave me a refund which mostly covered shipping for repair.  Sony's Loredo Exchange center indicated they have discontinued the model and have no equivalent unit to send me and offered to forward it for repair it or buy the unit back.  I just received a check for the unit.