Philips 27PT6441 27" Stereo TV with QuadraSurf Remote and RealFlat Screen
How to get Phillips to PAY!!!!
Here's How to get Phillips to pay...  First some background. My 27PT6441/37 had the same problem after 10 months. However, I went to replace the fuse and the old fuse was fine. My problem was slightly different than what most of you are experiencing (the LCD did 3 short flashes, 2 short flashes, then 1 long flash...an error code of sorts). Anyways, I got the contact info for a big wig at Phillips (...) from the Better Business Bureau, and sent him an email with a link to these reviews. A copy of the email is attached below. Needless to say, He promptly got the customer service department to authorize the repair and they SENT a guy to our house to fix it on-site. I'm tellin' ya, the squeaky wheel gets the oil!!!   Here's the email:   Mr. McManis,   I have been a loyal Philips customer for many years, and in keeping with this loyalty, I bought the Philips 27pt6441/37 television last October (2004). Yesterday my TV suddenly stopped working and within minutes of beginning a search online for an explanation, I realized there are hundreds of angry customers with the EXACT same complaint as mine. I have attached a link to the review section on Amazon.com for this product so you can read for yourself the opinions that at least 47 of your once loyal customers now have for your company. I will be adding a 48th tomorrow. We all have had the same problem with our televisions, and we have all subsequently had the same problems with the customer service department blowing off our requests. I'm not a business man, but it is overwhelmingly apparent that there is a defect in the design/manufacturing of the 27pt6441 and that the repair of this product should be covered regardless of warranty status. Usually when a well-respected company has a universal problem like this, they either announce a general recall on the product or establish some procedure by which customers can have defective units repaired.   I hope that this email helps clarify the issue. If needed, I could easily supply the email addresses of hundreds of unhappy customers for your convenience.