Philips DVP642 DivX-Certified Progressive-Scan DVD Player
Be forewarned on terrible customer service
While this review may not apply to every Philips DVD player, I think it's relevant to any your hopes of getting customer service with any electronics product of theirs. My experience with the company borders on the surrealistic.  <br /> <br />Please avoid their stuff no matter how good the deal may seem in the store. <br />(See letter below) <br /> <br />2/15/2005 <br /> <br />Dear Philips/Magnavox, <br /> <br />I am writing you regarding my recent experiences with a product of yours and your customer service. I bought a dvd/cd player of yours at a local electronics store. It wasn't an expensive unit and I wasn't expecting much but it didn't last more than two months with minimal use. After getting instructions from your representative, I mailed the unit  on December 18th, 2004 for what I assumed would be a simple exchange. <br /> <br />After innumerable calls (and waiting) to your staff it appears that the unit has been lost or misplaced at your warehouse. This has been after weeks of \\"confirmation\\" calls to me, which seemed to do nothing. Eventually, I was asked to fax a copy of the delivery number. I was given a fax number that is either incorrect or isn't working. This morning Tuesday, February 15, 2005, I'm spending another twenty-thirty minutes on hold to get a correct fax number and finally gave up. Later this morning I tried once more and spent more than thirty minutes on hold while they \\"researched\\" the correct fax number. I've given up trying your \\"procedures\\" for an exchange.  <br /> <br />I can't recall ever wasting this much time on a worthless product. The fact that it's taken me longer to do a simple exchange with you than the unit worked leaves me certain I'll never purchase another product with your name on it. <br /> <br />Sincerely, <br />Name Withheld <br /> <br />