RCA DRC8005N Progressive-Scan DVD Player/Recorder with USB Port
Great Features but Poor Quality & Service
Pros: Features; functions; style <br />Cons: Defective on receipt - Horrible experience trying to get warranty work. <br /> <br />I purchased my product on Sam's Club auctions which shipped the product in factory box (sealed and undamaged). Product received but when playing DVD would only transmit sound and occassionally a picture. DVD R and DVD RW disks could not be recognized - stated \\"Bad Disk\\" on brand new disks - one of which included with product. Owners manual instructs you to call 800 number for service center but when you select DVD product from extensive automated attendant choices, it tells you that the warranty is an exchange warranty - then it hangs up without telling you where/how to exchange. To get more information, found another number to call (long distance) and the first two times I was given a service center and phone number to call, the service centers stated that they were not authorized to work on the product. Customer care had stated that second service center was authorized to repair ALL RCA products. Repair center said that this was not true and would require RCA to preauthorize repair before having me ship the product. After 45 long distance minutes invested over three calls, I was told I would have to call back the next day because the service technicians at the repair site would have to be talked to personally to ensure they could work on the unit, and they had gone home for the day. There is a POOR warranty service network, with lots of misinformation and communication issues between the company and actual repair sites. I believe that I could obtain a new Social Security card easier, having lost both my drivers license and birth certificate than dealing with these people. I would advise you to consider the entire ownership cycle before purchasing this product, despite the features or price.