Sony SAT-T60 DirecTV Receiver with Tivo
Don't indict the product over your lemon
We bought this product within days of its release and have never had a single, solitary complaint.  It works perfectly, records beautifully, and I can't imagine TV-viewing without it.  We have never had any kind of challenge or concern.  Every product will have a few lemons  from manufacturing, but that in no way indicts the product or its features.  Can't speak to customer service quality since we have never had to call...