ReplayTV RTV5516 160-Hour Digital Video Recorder
Good Product, but first one was DOA
Yep, the first unit came and was DOA. It just wouldn't take the RF input. I spent two hours on the phone. Replay has no 800 number, so that was all on my dime. The second level support guy was very, very helpful. He patiently walked me though all this troubleshooting. I knew it was broken, but he needed to come to that conclusion too. <br /> <br />Amazon took the first one back easily, so that was a good experience. <br /> <br />The replacement unit worked right out of the box.  <br /> <br />This is my third ReplayTV purchase. The first one went to my folks when I upgraded. It is still working and they love it. The second one finally went bad - a friend suggests a hard disk failure. I bought the Replay because my second one will still run, it just won't record. I had hoped to network them together. However, while they see each other on the network they will not access each other's programs. I'd like to sort it out but I can't really spend another two hours on some long call to Waco. <br /> <br />Several friends have TiVo units. I like them too. My girlfriend has a DishNetwork PVR and it is the worst piece of junky software I have seen in a long time. It looks like a group of monkeys wrote the user interface. Maybe they were blocked by patents? <br /> <br />Personally, if I didn't already have a ReplayTV unit I would have bought a TiVo.