Initial IDM-1731 Portable DVD Player with 7-Inch LCD
DVD is great value! But beware of customer service
I loved this little player. I spend a lot of time on the road<BR>suttling my daughter around (the life of a divorced dad who<BR>child lives 160 miles away!). My daughter loved it too.<br />But then, tragically, one day it died.<br />We closed the top with the unit still on. The unit overheated and melted inside. Shouldn't have done that, but it did.<BR>AN automatic off button MIGHT be nice... but it didn't have<BR>it. <br />Chearfully, I sent it too Initial for repair. It was out of <BR>the 90 day warrenty, so, it was going to cost 44.99 for repair.<BR>I gave my credit card number. They said it would arrive right<BR>away. THat was... lets see... last November. It is now late<BR>January. After numerous calls and &quot;yes, we will get back to you&quot;<BR>&quot;No, I don't know why it hasn't shipped&quot; etc... the<BR>unit has not arrived.<br />I think there could be a worse customer service department. I <BR>am saying that because I always want to be conservative<BR>and leave room for an extreme case. But it is hard for <BR>me to envision in my mind what worse customer service would<BR>be like. <br />The bottom line is: Consider this a disposable unit. <BR>Then think if the low price is really worth it...