ReplayTV 5160 Digital Video Recorder
Great product, lousy support
The 5160 is my second ReplayTV unit.  I also have a 4508 that I just love.<br />My problem with the 5160 is that you have to download a humongous operating system update from SonicBlue's network before you can do anything with it, and SonicBlue's network isn't robust enough to handle all the download requests it seems to be getting this Christmas season.  My connection kept timing out an hour or two into the download, and as a result it took me three days of trying to finally complete the setup process.  Meanwhile, SonicBlue's tech support department was no help at all.  Sometimes I couldn't even get through; other times the wait to speak to a representative was over an hour.<br />I'm a fan of SonicBlue's products, but I'd hold off on the 5160 until SonicBlue works the kinks out.  To capitalize on the holiday buying season, SonicBlue seems to have rushed these units out the door before they were ready.