Initial IDM-9520 Portable DVD Player with 4-Inch LCD and Car Kit
definately not worth it
I live in Germany and my family in the USA, so Amazon is a great place to go for presents for everyone. Less than one year ago, I bought this DVD Player for my sister for her birthday.  She has had minor problems with it since the beginning and now the player will not turn on.  When she contacted the customer service department, the representative informed her that her problem is quite common and it is typical to just replace the unit. <br /> <br />In the warranty that comes with the player, it states if the player breaks, there is a one year warranty on parts and replacement, however only a 90 day warranty on labor.  My sister was advised to send in the player along with a check for $40 for repairs, yet, as stated above, that it would likely just be replaced and there would be no refund of the labor charge. <br /> <br />This was something that was quite difficult for me to understand, so I contacted the company directly.  In the correspondence I received, I was told that Initial stands by their product \\"with a 3 month labor 1 year parts warranty.\\"  I was also informed \\"When purchasing our product, there is the warranty card and information that comes with all of our product.  This will inform our customers the warranty information and then they can make their informed decision whether to purchase the item or not.\\"  Although Amazon states the 1 year parts and replacement, 90 days labor, the warranty card is not available to be read.  Furthermore, warranty cards are not made available in stores either, so true details of the warranty are not clear until after the product is purchased. <br /> <br />Now let me be completely clear, I understand the point of the labor charge.  However, if Initial stands so firmly behind there product, how can the company justify having only 90 days to cover labor.  It would seem to me, if a company truly believes their product to be of quality, they would offer a warranty that covers replacement, parts and labor for the full term of thewarranty.  The fact that Initial only covers labor for 90 days leads me to believe it is expected the product will break.  I am very unhappy with this product and the service both my sister and I have received.  Therefore, I would highly recommend not purchasing this product from Initial, but look to a different company which truly stands behind their product. <br />