Apex DRX-9200 DVD Recorder/Player
Poor Customer Service
Hooked up the unit and the remote didn't work.  Called the toll number in California had to explain in detail what I did to assure that the remote was inoperative plus give all my information.  I was then told that I would be contacted within 1 or 2 days with a return authorization number.  After 6 days I call back and again had to give all the information and then put on hold.  The agent came back and said that they were having a computer problems and they would call me back in 8 days.  I tried to get a supervisor to vent my frustration and was put on hold again.  After 5 minutes I was told to call back in 30 minutes that no supervisors were available.