Daewoo DTQ27U4SC 27" Flat Screen Stereo TV
DON'T BUY THIS OR ANY TV FROM AMAZON
I purchased this TV several months ago from Amazon (I just couldn't deal with the dunderheads at Best Buy!). It took about ten days to arrive. Once set up it proved to be defective in the picture tube causing the right half of the screen to be bathed in alternating green and purple. I immediately contacted Amazon to say that the TV was defective and I wanted to return it. After 8 days and five emails from me they finally replied with the standard answer that they do not accept returns of TVs 27 inches or larger and that this was stated in the product description. I replied that I assumed that that meant that you couldn't just change your mind about a TV but I assumed they would replace a defective one. Again, it took many days and emails. I finally found a non-Amazon website that lists actual phone numbers for Amazon Customer Service. The first guy I spoke to told me that they couldn't accept returns on TVs 27\\" or larger because they were considered \\"hazardous materials\\" and could not endure being shipped twice. After I finished laughing hysterically at this explanation, I suggested I just chuck the thing out and they could give me a refund. Naturally this did not sit well with him. He then told me that they could not accept returns because this Daewoo and many other TVs they sell come with an \\"in-home\\" service contract from the manufacturer and that all I had to do was call Daewoo and they would send a technician to my house to fix it. I was told that the service telephone numbers were listed in the product description. The product description listed only a link to a Daewoo website that was completely in Korean and had no telephone number displayed. Further internet sleuthing got me a Daewoo service number. The man on the line at Daewoo could not believe that Amazon had the gall to sell their TV promising an in-house service contract when nothing of the sort exists with Daewoo. After this call I contacted Amazon perhaps a half dozen more times and finally got a supervisor who said that they would make an exception and accept the return of the TV. After several more weeks and more emails I have finally received confirmation that they have credited my credit card. The moral of this story is that one should never buy a large piece of electronic equipment from Amazon because they have ludicrous return restrictions, they sell products with promises that they can't keep, and their customer service is a nightmare. They still list the Daewoo TV with the promise of an in-home service contract. BEWARE!