Norcent DP300 DVD Player , Silver
Near disaster--stay clear
I purchased the Norcent player two months ago and still don't have a usable machine.  The first unit that I purchased through Amazon was quite defective.  Half the time that I inserted a disk (whether CD, DVD, or MP3), it would not recognize the disk and stated \\"no disk\\".  Sometimes re-inserting the disk tray a few times would get it to recognize the disk.  I sent off requesting an RMA to return the unit to Norcent, and after some delay received the RMA.  After I couriered off the defective unit with the RMA clearly marked on the package, nothing happened.  No replacement unit ever arrived. After a few weeks I finally e-mailed Norcent, and they said, oh yeh, they would send out my replacement unit within a few days.<BR>When the new unit (a freshly packaged unit) arrived, I tried it and found that the remote gave scrambled results.  For example, pressing \\"play\\" would yield \\"stop\\", and many other wierder results from other keys.  I e-mailed Norcent about this problem, with no response, then e-mailed again after a reasonable passage of time. Still no response after waiting another week.  Then I phoned them and got a technician to understand the problem.  He said that the wrong remote for the DP300 had been packaged with the unit.  He sent out a replacement remote, supposedly the \\"right\\" one, but when I finally received, I found that it had all the same strange results.  It looked like the same remote model and had an almost identical model number as the original.  So here I am two months after the original purchase, and still no properly usable unit.  Yep, if I can remember to recode the keys on the remote, I can get most of the functions to work using the recoded keys, but even then some odd results.  Both the product and the service on this unit have been totally unacceptable.  If you're lucky and get a unit that works properly out of the box, count your blessings--lots of features for a low price.  But if you value your time and peace of mind, stay clear.  Spend a few more bucks for a player from an established manufacturer with proper quality control and a decent service department.