Sony SVR-2000 Digital Video Recorder
Great in "Concept", but too expensive relative to performanc
I love this product \\"in concept\\", but have been extremely frustrated by it's inconsistency in doing what's it's supposed to do and the poor support behind it.  It's a Sony product, but the service (and the monthly (dollar amount) charge) is with Tivo.  When you call Tivo about a problem with the machine they refer you to Sony.  Sony makes an effort to help, but they can't effect the (dollar amount) monthly charge that hits your credit card every month.  The main problem happens between the Sony PVR and the set-top box.  In order to record a show the Sony PVR must change the channel and make sure that it is recording from the right channel.  It seems to get this right 50% of them time, which means half the time when it tells us it has recorded a specific channel it has actually recorded something else, thinking it's on the right channel.  I have called several times and all that Sony can tell is to try different codes for the remote control, which I have, but the problem continues.  This would be frustrating enough if I just had to deal with the purchase price of the unit, but I am also being charged (dollar amount) every month.  This is a rip off.  If they want to charge me then they should provide some level of insurance that the unit actually performs as it is supposed to.  I wouldn't recommend buying this until they make it work better or remove the monthly service charge.