Philips HDR112 Tivo Digital Video Recorder
TiVo is self destructing.
I have enjoyed my Tivo for 2 years now. Bascially, we can no longer live without it. However, as a company, Tivo is absolutely horrible. Where to start? My Tivo started to experience problems with video/audio synch lately. I called customer support and received suggestions for a fix, all of which I had tried. They were nice enough. Then I find out, to exchange my unit for a new one, it will cost $149.00 for parts and labor. Shipping is additional. OK. How about letting me save everyone the trouble and purchase a Tivo II (for much more money) and keep my current lifetime subscription? Seeing as how I was an early adopter/evangelist, etc? Uhh, no. Oh, and by the way, after you pay for repairs, they're only warrantied for 30 DAYS! Then, if you have further trouble, you're SOL again. I ask if there's a supervisor, or anyone available who's interested in keeping a good customer? Uhh, no. Well, I guess I can just buy Replay or Ultimate TV then? Uhh, yeah. I don't take the time to write online opinions or letters very often, but the policies and behavior of Tivo are so frustatingly bad, I just had to. Next on my list is the CEO. If they keep this up, he'll be next in the bread line. To sum up, the company I previously raved about will never see another dime from me. (or any of my valuable programming data)