CyberHome CH-DVD 300B Progressive-Scan DVD Player , Black
Great when it worked, but.....
We bought this product on the recommendation of a friend, as it was dual voltage and could be programmed to play DVDs from any region (we move around a lot). <br /> <br />It worked great for the first 4 months, then one day had no sound.  Although I spent 40 minutes on hold to Cyberhome's customer support line, they were helpful and I was able to get it sent to their warehouse for repairs the next day (albeit at a cost of $10 in postage out of my pocket!).  I was pleasantly surprised when it arrived back within 2 weeks and was working. <br /> <br />Famous last words...it worked once.  The next day, the power wouldn't even come on.  Tried and tried but to no avail.  Decided it was time to e-mail customer support again, this time requesting that they pay the postage.  I am currently waiting to hear from them regarding this.  If they won't come to the party, I figure we'll just trash it and get a better player. <br /> <br />I'm really disappointed that we've had problems, because it really was a great little unit when it worked!!!  I hope we just got the lemon and that others are pleasantly surprised by the product.