Toshiba D-VR4 DVD Recorder/VCR Dual Deck
TOSHIBA'S ABYSMAL CUSTOMER SERVICE..
Buyer beware... <br /> <br />I bought this model's predecessor, the DVR-3 last November.  Never worked.  sent for repair ($20 mail fee) - still didn't work.  Sent back for exchange in May($13 mail fee).  Toshiba has had my unit since May 13th (almost 5 weeks) and has not replaced it.  In spite of 6 or 7 calls and e-mails, still no replacement.  I am starting to think they have no intention of replacing my unit even though they have my cash.  Whenever I contact them I get the same line - 'we are looking into other options' (whatever that means), and we will call you - surprisingly, no calls.  Obviously I will never buy from Toshiba again and think other (potential) customers might appreciate this tidbit of info...buyer beware!!