Gateway AR230 Progressive-Scan DVD Player / Recorder
Gateway AR230 - A Tech Support Nightmare
When it worked it was okay.  I bought my Gateway in Feb 2004 and it worked for about 11 months.  One day I put in a DVD and it just spun.  I contacted Gateway and they said to send it in, it would take 5-7 days for processing.<br /><br />I sent in my Gateway in December of 2004.  Its Februrary and I'm still waiting.  Gateway always replies to my inquiries but has not once said anything other than they are waiting for parts.<br /><br />Thank you for using Gateway's Online E-mail Support. XXX, as I checked<br /><br />on the status of your service request 2-1829958384, it stated that your<br /><br />DVD-R player is on part processing stage. Please be informed that it<br /><br />may<br /><br />take 2 to 3 weeks for the completion on this service.<br /><br />I have documented this correspondence in Service Request Number<br /><br />XXXXXX in our contact tracking database.  Please use this number<br /><br />in the future if you need to contact us again regarding this issue.<br /><br />Another response from last month:<br /><br />I understand you want to inquire shipment of your DVD player. I checked<br /><br />service request number XXXXX  and found item in repair status.<br /><br />Please contact us for further updates on the repair progress of your<br /><br />DVD<br /><br />player. Please be informed to contact us within 48 business hours.<br /><br />Should you have any further customer service questions, do not hesitate<br /><br />to contact us.<br /><br />I have documented this correspondence in Service Request Number<br /><br />XXXXXXXXX in our contact tracking database. Please use this number<br /><br />in the future if you need to contact us again regarding this issue.<br /><br />Please reply to this message if you require further assistance with<br /><br />this<br /><br />issue.<br /><br />Thank you.