Cyberhome CH-LDV700B Portable DVD Player with 7-Inch Screen
Cyberhome knowingly sold faulty units!
I bought this DVD player when I was on holiday in Florida in 2004. It packed up after a week and I returned it for a replacement. When I got back home the device packed up again after a couple of weeks. <br />Unknown to me at the time these units were being sold with a known fault with the battery. Cyberhome thought by adding an addendum to the units they were STILL shipping out faulty that they would not have to fix the fault.  <br />The problem with the battery was it became \\"dead\\" if left in the unit and allowed to drain. When this happened the battery could no longer be charged with the supplied charger. <br />Again Cyberhome provided a \\"fix\\" rather than recall the faulty units and give the customers a fully working model. They let customers know there was a battery conditioner which would revive the battery to it's normal glory BUT, it wasn't free, you had to pay for it! <br />As you can guess the customers weren't happy and caused a fuss which forced Cyberhome to provide them for free. <br />I still think the units should have been completely replaced but at least this was better than nothing. <br />As if things couldn't get worse, because I was a visitor to the USA, I had no rights according to Cyberhome to have my unit repaired. They wouldn't even send a battery conditioner to my address in the UK...their excuse?....\\"We cannot ship to the UK\\". Where have you ever heard such rubbish? Their products are made in Taiwan! <br />I put it down to lazy and bad customer service and I will not deal with this company again. I hope whoever reads this will have the same sentiments as me. <br />To this day, 2 years on I have had 3 weeks use of a device which cost me more than $200. <br />Thanks for nothing Cyberhome. I hope your company crashes to it's knees, where it belongs!