Virgin Mobile Kyocera K9 Pay-As-You-Go Wireless Phone
long time customer of virgin mobile
I've been a virgin mobile customer for over 2 years, and have had great luck with their customer service. The phones however, are a different story. I went through 2 party animal models, 2 k7 rave models, and now a k9 model! The party animals both lasted for about 6 months, and then displayed \\"service required\\" on the display and would not do anything. Virgin mobile said it was a problem with the antenna, and the first time, they replaced it. They sent me a new one and charged it to my credit card, and I sent the old one back, and they took the charge off when they got it back. The second time, i figured i'd just upgrade to the k7 rave. It lasted for about 5 months, and then the keys would stick, and it would freeze up. They replaced it using the same method described above. (I do not however, know if they still do this, because I haven't done it in nearly a year.) The second k7 never broke, and I decided for some reason to upgrade to the k9 in october, and gave the k7 to my mom. Bad move! Her k7 is still working fine, while since the moment i bought the k9, the battery only lasts for about 48 hours at the most! They boast the same 7.5 day standby time as the k7, but something went horribly wrong with these new batteries. The \\"telephone\\" ringtone also doesn't work, but I use a different one anyway. There is also something \\"rattling\\" inside the phone whenever i move it, and I have never dropped it. A friend with this phone has the same problem. I didn't bother contacting virgin mobile with any of these issues, because I'm sure they have been brought to their attention already. I heard that they signed a deal with nokia and are releasing a new phone soon, so I plan on switching to that when it comes out. I have also heard horror stories about some of the audiovox flip phones they have, and the slider as well. If you are looking to buy a virgin mobile phone, the customer service and plan is great, but i suggest waiting until the nokia model comes out before buying a phone with them.