Philips HDRW720 DVD Recorder with 120 GB Hard Drive
Awful customer service policy
I purchased this in early Oct. Got it home and installed it a few days later. Tried using the analog output to my T.V. and got some real scratchy noises from the recorder. Then I hooked it up directly to my amp (analog) and same thing. To make sure, I hooked up via digital opical cable and it sounded fine, thus limiting some viewing flexiblity. When I called Philips the first time, they would not even talk to me until I gave them the serial number(buried in the cabinet). After removing the recorder to get the serial number and getting through the multi-layered phone tree, I was told to just ship it to them at my expense and I should here from them in 4 to six weeks! If I would like to speak to someone that would even attempt to offer any other solutions (if any) I would have to pay $15 per call! Apparently, this is a new polcy for Philips as well as closing all the local service centers. Shame on the decision makers at Philips for going obviously downmarket with what use to be a good brand. For now at least, this brand is off my list of other potential purchases.