Sylvania DVR90VE DVD Player/Recorder and Hi-Fi VCR Combo
Great Unit, Very Poor customer service from Funai/Sylvania
I found this unit to be a great value for the price. Setup, DVD recording, timer recording, etc. were a snap. The audio and video quality of the DVD 4 hour hour recordings that I made was excellent. I was also very pleasantly surprised to not that the unit recorded closed captioning. <br /> <br />I made the mistake, however, of purchasing the item from my local Sears store and thinking that I would be able to get a firmware upgrade from Fundai/Sylvania. <br /> <br />There IS a firmware upgrade available which will enable you to uses 8X DVD discs. Unfortunately the Funai/Sylvania/Sears customer service is incredibly poor. Upon contacting the Funai/Sylvania customer service, after being on hold 40 minutes the first time and almost 20 minutes the second time, I was told that I had to contact the Sears customer service line. I did, was put on hold again, and finally was given a phone number for a local Sears customer service center. When I called them yesterday morning, they told me that they handled physical parts of the unit only and told me to call Funai/Sylvania again. I did. They again told me to go back to Sears, who in turn told me to go back to Funai/Sylvania, who again told me that they could not help me. They told me that \\"contractual oblicagions\\" would not allow them to give me the upgrade. <br /> <br />I am going to try to contact the manager of the Sears store where I purchased the unit to see if I can get any help. If not, the unit is going back. <br /> <br />While the unit is great, the customer service that I have received from both the manufacturer and retailer has been abomniable.