Zenith XBV243 Dual Deck DVD-VCR Combo
If this is a typical Zenith product, I won't buy another...
I bought this as a Christmas present for my husband in 2002.  Immediately upon installation we noticed the unit having problems with pausing during DVD play and the VCR didn't want to rewind the VHS tapes -- you had to press rewind over and over, as many as ten times, to get it to rewind a tape.<br />We contacted Zenith in early February and were told that although they wouldn't replace it (even though it was only 1 1/2 months old), we could send it in for an upgrade.  They told us that the problem was an internal software upgrade to the unit, \\"in which the latest software version used by DVD manufacturers, is installed\\" (which begs the question why wasn't the latest software used during manufacture?).  Zenith had UPS come and get it, and the last we've seen of it was a month ago, and whenever I try to get a customer service rep on the line, I get disconnected or bounced all over a voice system.<br />A company should stand behind its product and replace it if it is new and not working properly.  This is ridiculous and I won't buy another Zenith product.