Samsung HL-S4666W 46-Inch DLP HDTV
Bad Product and Horrible Customer Service
I purchased this Samsung HLS4666W television because of all the good reviews I read about them. I received the TV in a timely manner from when it was shipped out to me. I started watching the TV ,maybe about 3 hours of viewing,and then it broke. It never would turn back on so I called the customer support 1-800-Samsung to get help since I have a 1 year warranty. Well I was told the error code of blinking lights on the front of the TV meant the Lamp was bad and that all I needed was a new one. I was put in contact with the service department then. The service department told me they needed to order the part it would be in a couple days later and replaced in about a week. Not a bad time frame I thought. Well a week went by and I received no calls from anyone. I called customer support back and after a little tooth pulling found out it was never ordered and was now being express shipped to the service center I was in contact with and would be there by that wednseday which was already a week and a half later by this point. So I waited till friday after receiving no calls and the part was still not in. I was guaranteed it would be there and never came in. At this point I asked for a manager and got sent to their Teir 2 support department. The person I talked to said since it was so long waiting he would put me in for a replacement <br />with the Executive customer Relations department and they would contact me within 48 hours and he gave me a direct number to call them if not. Well I waiting till tuesday and gave them a call since I again heard nothing from anyone. The number I was given was not a samsung number it was of a random company and after talking with customer support again I was told it takes 3-5 days not 48 hours.So again I waited till that Friday still hearing nothing and called the ECR department directly( the customer service person gave me the real number). They did not know what I was talking about as nothing was sent over to them about a replacement. You can imagine my frustration by this time it being 3 weeks after the TV had been broken and still nothing was being done. So they told me they would just ship me a lamp and I could replace it myself. Well that came in yesterday which was over a month after my initial call of complaint. I replaced the lamp and it still is not working it gives the same error.  As of now after talking to enough managers they have decided to replace the TV which is going to take another 3 weeks. So I will have owned this TV for 2 months where it hasnt worked and I have had nothing but the run-around by anyone in the customer service center of samsung. Maybe the TV isnt a bad Tv but the one I received was and the customer support is more that horrible. I would not buy anything from Samsung if this is the hardships you need to go through just to get it fixed. So I am waiting on a replacement since they would not give me a refund since I bought it online through Amazon.com. I hope this helps because all the people who have been helping me try and get this fixed will never buy from Samsung now.