Sony DVP-S550D DVD Player
Repair is a serious problem
We had this unit for 100 days before we started to have problems. The warranty required we call the one and only support company. They led us through weeks of trying this, trying that, etc. They finally authorized a swap. Three weeks later they confessed that even though they promised a swap they had none in stock. I just received a letter saying if I send back my unit and the receipt they will reimburse me because replacement is not possible. If I don't have a receipt, they will send my refund once they receive everything from me.