Philips HDR112 Tivo Digital Video Recorder
Nice product, bad service
This is a clever product that will be much improved in subsequent generations.  Perhaps dolby digital output, and a larger drive for the money would be something for them to focus on.  Presently, the hardware  works very well.  From time to time, it sticks on operations for a few  seconds, but other than that it is very smooth and efficient, and it  provides a television convenience that I really appreciate.<br />On the other  hand, the company is not very interested in correcting problems.  I have  several channels that are mixed up.  I have called them many times to get  them to fix the problem, yet they are still mixed up.  When I call them,  the people who answer the phone have no ability to help.  They have to  transfer me somewhere else.  The average hold time on the transfer is  between 10 minutes and never.  You would not believe how long I have sat on  hold.  <br />From what I understand, Replay doen not cherge for their  programming and you get more storage for the money.  I feel kind of stupid  for having spent more money and ended up with mixed up programming and a  company that seems to have no interest in getting it right.  <br />I am  returning mine, and thinking of short-selling Tivo stock.  A company that  acts this way is unlikely to be around for a long time.<br />Thanks for  listening, I hope it helps.