ReplayTV RTV5516 160-Hour Digital Video Recorder
My experience with ReplayTV
I first bought my ReplayTV around Christmas of 2002 and right off the bat the unit was broken.  I had to drive back 2 hours to get a replacement or would have to pay around 30 dollars through ReplayTV.  The second unit was gold though.  It worked and I loved the service... until I moved.  With no way to connect for a a few months, I decided to cancel my subscription and pick it back up when I got back to the city. <br /> <br />Here is where the fun begins.  A true hassle it is to cancel ReplayTV due to no online ability to cancel it and you have to use the long distance phone number to cancel.  Despite their recording saying that waits are only around 2 minutes, I have spent near as much as an hour on the phone trying to do something as simple as cancel the subscription.   <br /> <br />My first time cancelling went fine, but when I got back and hooked it back up, I couldn't connect to the servers.  Now with the DVR service, they are useless without connecting to the server due to the unit locking up.  After spending a few hours trying to get it connected, I gave up.  I would just get rid of it and cancel it again.  So in January of 2004, I cancelled my account again.  Several months passed and I noticed that a recurring draft on my credit card kept occurring and found out that it was still the ReplayTV service drafting from my card.   <br /> <br />So I got on the phone and called them again, they assured me that they had cancelled the account this time.  I am not usually one to make waves and I didn't ask for a refund, an honest mistake happens.  Now here it is 18 months later and I notice that I have been billed for the service again.  September 2005, I got billed for it again.  I went back and somehow I had missed the billings but apparantly the service had never been cancelled again.  I call them yesterday and talk to them for about an hour and they again assure me that it is cancelled.  And the rep even said that he would work to get me a refund without my asking about it.  I take his word for it and call back today to found out the answer about the refund and get another rep.  There was no record of me even calling yesterday in their systems and now i have to go through the whole thing again.  This time the rep assures me there is no chance of getting a full refund for their mistakes.  And once again, I am told that my account has been cancelled.  I have to wait and see if it is. <br /> <br />The summary, the service is great while working, but try cancelling and their customer service is horrid.  I have never had a worse experience while trying to deal with any company.  They seem to not want to keep my business and honestly seem to not care if a customer is very unhappy about it. <br /> <br />STEER CLEAR OF REPLAYTV if you enjoy friendly, useful customer service.