Samsung DVD611 DVD Player
Lousy Player and Nonexistent Customer Service
I bought this DVD player about 6 months ago.  Even from the beginning it had problems, but I kept thinking that I just needed to clean the CDs better or clean the laser lens.  The main problem was that the picture would freeze for a split second and then continue.  It happened once or twice per movie for a while, but then it became progressively worse.  Now when I try to watch a movie, whole sections are skipped and the freezing occurs every 5 minutes or so.  The player came with a one year warranty that turns out to be pretty much useless.  You have to prepay transportation charges to send it out to a service center.  There are only two service centers in the entire country -- one in NJ and the other in TX.  I live in California.  Besides that, when I tried to call the 1-800-SAMSUNG number (twice), I dutifully went through all the menu options, only to get cut off before ever reaching a real voice.  It was like a sick joke.  Is there really a flesh-and-blood person on the other end?  Anyway, I've decided to junk this DVD player and buy one that was recommended by Time Magazine and costs less than $... -- the APEX Digital AD-500.  I'll probably write a review of the APEX player in another 6 months.  Bottom line: The Samsung DVD611 DVD Player was a total waste of $..., and I'd probably think twice before buying any other Samsung product.