Philips DVDR985 Progressive-Scan DVD Recorder and Player
I wish I read the reviews
What more can I say. I went back to my history to warn others of this terrible product with even worse customer service but I see many people have done so already. I purchased the Philips DVDR985 almost a year ago and it quit recording and began having problems reading disks about ten months after purchase. The companys web site list numerous authorized service centers near my home but when you call customer service they tell you the only place to repair this model is in New York. I sent a detailed letter to the address their customer service center provided to me to send my complaint in writing to. the letter was sent back undeliverable. I would gladly forward copies of my letters and email to Amazon if it would help warn off future customers from being taken. I own many Philips products and had very good success with them but this experience has scared me off buying anything else with the Phillips brand. Based on the products repair history, Phillips should recall them all and make good with their customers by repacing the unit with a newer, improved model, if one exists. Could Amazon forward all the complaints about this product to Phillips? They need to know.