RCA DS4220RE Dual-LNB DIRECTV System with Free Pro-Installation
Caveat emptor!
I purchased this system for my father, as a father's day gift.  It arrived [...]in a timely fashion, as always, but then I waited and waited and waited for DirecTV to get in touch with me for installation (as indicated in the information provided on this page.)  When I finally got tired of waiting, I called them, figuring it was some sort of glitch.  What I got was a rude, arrogant, don't-know-nothing-don't-want-to-know-nothing attitude from the customer service person I spoke to who assured me that they did NOT provide installation.  That was something I had to get from the place that sold it to me.  And no matter how many times I tried to explain, the response was always, \\"No, you have to contact the place where you bought it.  This isn't our problem.\\"<br />Well I did contact the place where I bought it to tell them to take it back because I was not about to take this any further.  And to Amazon's eternal credit, they took it back, no questions asked, and apologized for the problem.  In my opinion, they had nothing to apologize for; they did what they were supposed to do.  It's DirecTV that fell down on the job.  So ask yourself (as I did) do you want to be tied to a company that has such a loose definition of service?  The prospect of months or even years - assuming they ever bothered to hook up the system; I have a friend who is still waiting nearly 10 months after recieving a system as a Christmas gift - of trying to get them to respond in case of problems, was just daunting.  So I called DISH, they hooked up a system within 3 days and have always been polite and helpful when there have been problems or requests on this end.  HUGE difference, and one I recommend you take into account before you commit to something like this.