Mintek MDP-1770KIT 7-Inch Portable DVD Player Kit
Handle with care and don't expect much from Customer Service
I purchased this kit for my sons, (8 &amp; 11) for an Easter gift.  The third time they used it, the tiny plastic latch that closes the player chipped.  It could not be closed properly.  The instruction booklet said to send it to the manufacturer, don't take it back to the store.  So I did.  I shipped it back via UPS from my husband's store.  I mailed the entire kit back.  Six weeks later when a replacement didn't arrive, I inquired to Mintek customer service.  Long story short, they ignored the paperwork I included with the broken player and used the return address on the box to ship the replacement to (my husband's store) it had been sitting there for weeks. Even though I sent to them a DVD player, thin tiny silver remote, car bag/case and 2 headsets I got in replacement: a DVD player with a big clunky plastic remote that was obviously used.  No bag, no headsets.<br />I emailed C.S. again and while I was told I would get another bag and headsets, I was informed that the replacement was sent to our store because it was &quot;per my husband's instructions.&quot;  This was an outright lie, as my clueless husband didn't even know I shipped it back!  I had reservations buying this set because I had never heard of Mintek.  Now I know why.  If I could do it all over again I'd stick with a quality name brand and not just shop price.