Philips 27PT6441 27" Stereo TV with QuadraSurf Remote and RealFlat Screen
DO NOT BUY THIS TV NOR ANY OTHER PHILIPS PRODUCT!
(10/29/05) I purchased this TV sometime last November and after 11 months, it went dead, just like many other people have described here before me. I wish I had read the reviews for this TV before I bought it... oh well! I just called Philips and gave them a mouth full. I do not have the original receipt but they said they would waive that and someone would call me within 2-5 business days. It is quite obvious that there is a manufacturing problem with this TV and Philips is aware of that but when I called them, they denied of knowing any defect with this product. Well, as long as they fix my TV and I don't have to pay, I will be satisfied. However, if they refuse to fix it, I will be talking to my lawyer to see what further action can be taken. If you are having the same kind of problem or have had this problem in the past, please contact me. I am making a database of people who have had the same problem in case I have to take further action against Philips. In the meantime, I am boycotting Philips and I will never buy any of their products ever again and I advice all of you to do the same.    Update: (11/21/05): October 29, I contacted Philips regarding my TV. They called me back after a week and said they would cover the parts, but I would have to pay for labor. At this point, I lost my nerve told the guy that I will be contacting the Better Business Bureau and they will be hearing from my lawyer about a class action suit I will be filing against Philips for selling a defective product. As soon as I said that, his tone changed and he became defensive and put me on hold to talk to his superior. After a few minutes, he came back on and said that they would make an exception and pick up the whole tab for my repairs. He gave me a number to a service center in Falls Church, VA to call and make arrangements. I told him, I am not taking my TV anywhere and I expected them to come to my house and fix it. Surprisingly, he said that was fine. They would pay for everything.(Weird how quickly they changed their language after hearing the words BBB and class action.) For this reason, I have no doubt that they know there is something wrong with this TV yet they are denying it. Furthermore, I found out that Philips has stopped production on this model, I wonder why?     A few hours after talking to this guy, I contacted the service center in VA. The lady there said that I was out of their service range and they would need an exception from Philips to come to my house and fix the TV. She said, she would have to contact Philips and make sure they would cover the added expense for out of range home service. A couple of days passed but no answer from the service center. I called them again and asked what was going on. She said they were still waiting to hear from Philips. I got off the phone with her and called Philips again. This time, they said that there was a service center closer to my house that I had to call. I said, fine. I called them up and left them a message. A few days passed- no answer yet. Called them again and they informed me that they had no such approval from Philips to fix my TV. Said, they would contact Philips and call me back. Then I called Philips, again! After being tossed around from department to department, I ended up with a very rude lady who denied the fact that they ever agreed upon picking up the full tab. I was SHOCKED! I told her the whole story but she kept denying. She said that all it says on my file is that I was approved for parts but no labor. I was furious! The exchange that occurred for the next few minutes, I honestly do not remember. All I know is that I let her know, very frankly, what I thought of Philips and the way they treat their customers. I then collected my calm and asked her full name, she refused to give me her last name. I asked for a direct number where my lawyer could reach her directly, she wouldn't give that out either. When I asked if she was aware of any complains about this TV andany complains filed with the BBB regarding this model. She said, she was not aware of anything specific that was wrong. At this point I was thinking, ok these people are playing games with me and I wasn't going to back dawn. I was determined to sue them for such a deceptive business practices despite the fact that there was overwhelming evidence to support my claim. I asked her to tell me everything that was in my file, including the exact dates and time I called and who I spoke to and what the conclusion of that conversation was. When I got off the phone, I called my lawyer and discussed the matter. He suggested I contact the Better Business Bureau and file a complaint first so I would have some substance for my claim. When I got off the phone with my lawyer, I was typing a letter to the BBB, I got a call from the service center near my house. They said, Philips had just contacted them and they had approval to come to my house and fix my TV under my warranty. Unbelievable! They said, the earliest time they had open was the following Tuesday- I said that was fine. The next day, I figured, it would be easier for me to take my TV there and get it fixed rather than waiting for another week so I took it down to the service center, which was just down the street from my house and got it repaired. The invoice stated that there was something wrong with the circuit board and the fuse. The charge for labor was $124.00 that they were going to bill Philips.     It took me almost a month to resolve this and I learned that you have to be forceful at times with these crooked companies to get things done. I am still contemplating whether or not I should still sue them for their dishonesty. I may or I may not but I know that I will never ever buy another Philips product again.