Panasonic DVD-S25K Progressive Scan DVD Player , Black
Very Disappointed...2 defective units in a row!!
I received this unit as a Christmas present, and used it 3 times in two weeks, then the unit failed to read any CD I tried to play.  I re-read the owners manual and nothing worked.  I then contacted Panasonic and their instructions failed as to what was wrong and it still was unable to read CD's. I then contacted Amazon and related my problem to them.  Their customer service department was terrific and sent me a replacement unit (same model), which was used only twice and the same problem arose.  I again contacted Amazon, who again were absolutely wonderful in helping me, said they would send me a prepaid label to return the second unit and would issue me a gift certificate for the purchase price of this gift.  I cannot praise Amazon enough for their excellent customer support. I will think twice before I ever purchase a Panasonic product again, especially any of their DVD players.  I will use my Amazon gift certificate to purchase a DVD player from another manufacturer, it certainly won't be a product from Panasonic.  Keep up the good work Amazon...I will be a customer with you for a long time.