RCA DRC8040N DVD Recorder
RCA - so bad, they're literally criminal
I believe RCA customers should seriously consider filing a fraud complaint, and/or class action lawsuit. <br /> <br />Like other consumers here, I followed the manual to the letter. This unit did not burn one CD successfully, but ruined 10 blank discs and I lost media I thought had been successfully burned, before I gave up. This unit is so bad, 4 out of the 5 designated RCA service centers in my area refused to service it, or said \\"exchange only\\", though exchange and refund are not covered by the warrantee. <br /> <br />The one place that did agree to \\"fix\\" the machine sent it to an RCA tech. When I picked it up post-repair and tested it at home, the machine froze, requiring a hard reset, within 2 minutes of powering up. Again never successfully burned a DVD, though would indicate the materials were in the \\"library\\" and something had recorded onto the disc. The repair shop concurred it was a lemon. <br /> <br />RCA finally agreed to replace the unit, and did so with their new DRC8060N model. The new model was just as bad as the 8040, right out of the box. (See my review under that unit). <br /> <br />Though it is less than 1 year from my initial purchase, RCA/Thompson refuses refund and requires another round with the designated repair place. Even the repair tech said to stay far away from RCA DVD burners (as well as the Toshibas), and pay extra to go with Panasonic or Sony instead if you want a technology which is actually ready for market. <br /> <br />The RCAs should not even be on the shelves, and the behavior of the RCA customer service people at the management/supervisor level indicates they know it-- their purpose is to wear out or wait out the consumer until the warrantee runs out. It is fraud.