Samsung SV-5000W Worldwide VHS Format VCR
Bad out of box experience
Unfortunately the unit was defective right out of the box.  When switched on, the motor made a loud noise, like it was racing.<BR>Samsung's customer support was difficult to contact, and did not get back to me prior to several follow-up calls.  <br />Furthermore, Samsung's website is arranged so that the nearest authorized service center appeared to be in suburban Baltimore - not very useful if one lives downtown in Washington, DC, and does not have a car.  Further investigation showed that there are actually two repair sites in Washington, one in NE and the other in a Virginia suburb.  <br />Samsung clearly has quality and customer service problems that will prevent it from overtaking its Japanese rivals in the near future.