HUMAX Digital ATSC TV Tuner for HDTV Reception
Great product - if you want to plug & unplug the unit every time
I bought this unit based on the excellent reviews here at Amazon. Sure, it was easy to set up and switching between channels was very fast - guss you all know that and I don't have to repeat the same story. <br /> <br />However, trouble started the next day: for no reason at all, the unit would suddenly lock up - meaning you cannot change channels and worse yet, you cannot even turn it off. Nothing will work - buttons on the unit itself or remote control would do nothing. The only way to get out of this lockup is to unplug the power cord. It was getting very annoying.  <br /> <br />Thinking I just got a lemon, I tried another unit and experienced the same lock-up. Now it's become so bad that every time I want to use it, I have to first unplug the power cord and plug it. Otherwise, it won't even turn on. <br /> <br />Customer service is another horror story. I contacted them three weeks ago and they figured it was a hardware problem and promised to send me a replacement within 10 business days. When I asked them if I needed to return the current unit to the vendor where I bought it, they assured me I didn't have to - they would just take care of everything.  <br /> <br />The 10 days came and went and nothing showed up at my door. I called again, and they promised someone would contact me about the shipment within a day or two because they couldn't track the shipment when I called them. As you've guessed, two days passed and no one did call me. So, I called them and they transferred me to a Level II Tech (whatever that means) and the guy told me that they never shipped the replacement in the first place. I asked to talk to someone in charge(ID # 3261), who promised to call me before 5PM EST on 2/24 (today) to let me know the status of the shipment. That hour just passed with no call from anyone from Humax.  <br /> <br />I don't know if I'll ever get the promised shipment. Worst yet, I  cannot return the unit now since the 30-day return period has passed already.  <br/> <br />So the bottom line is: pray you don't get a lemon.