ReplayTV RTV5040 40-Hour Digital Video Recorder
Not if you need Customer Service
The swooshing air and sci-fi sound of their on-hold music is very familiar to me.  I purchased this system as a gift.  The first time it had been returned and the system would not allow setup.  That was returned.  The second time there was a modem problem.  I sat on hold for a minimum of 8 hours during the course of 4-5 phone calls.  This is not an exagerration.  The customer service representatives could not answer the questions, had trouble communicating effictively, and were, at times, rude.  Ultimately, they promised to call us back in 24 hours with an answer.  This was 2 weeks ago.  No phone call yet.  Numerous emails to their customer support staff also have gone unanswered. Customer service representatives acknowledge that a complaint department exists but refused to give a phone number, email address or mailing address.<br />Does the system work?  Perhaps, but I will never know because I will never again purchase any device manufactured by the SONICBlue company.  Very rarely do you need customer service with the availability of online help services, but sometimes that occasion rears its ugly head.  If this happens to you, don't expect any support from these people.  <br />Ultimately, it all boiled down to a yes/no question.  They never answered it.  Emails remain unanswered, phone calls remain unreturned.  These people are unprofessional and ill-prepared.  Purchase something else.<br />-William Kline