Sylvania 6842PE 42-Inch Flat-Panel EDTV Plasma Monitor
GOOD TV - BAD SERVICE
I bought this TV during the Holiday season in December as a present to my family from Amazon. I received it on Dec 10 & it stopped working within less than 2 weeks!!! I contacted Amazon's customer service & they pretty much told me I was on my own & that this was something between me & the manufacturer as their return policy did not cover TVs over 27\\"!!! Unfortunately I had not bothered to read this policy before buying online or I would never had made that mistake. Anyway, I set about contacting the manufacturer. After getting a run around for almost 10 days, one of their local service centers came & picked up the unit. It is now almost a month later & the unit is still at the service center awaiting parts. Apparently, it's the power supply & when I call the service center I am told that they have been advised by the manufacturer, Sylvania (Funai Corp) that the part is on order but cannot give them an estimated date!!! So while, the TV, does look good & had nice picture while it worked, the service is, needless to say, very poor. Lesson - do not buy such items online. Save yourself the hassle & buy it at a local store. You might pay a little more but atleast you can take it back to your local store & won't have to run around. Also, buy from a reputable brand (Panasonic, SONY) as the 3rd rate brands such a Sylvania simply can't provide the necessary support. They are in the business of making & selling products - not supporting them. It's a shame.