Humax DRT800 DVD-R/RW Recorder/TiVo Series2 DVR Combo
DRT800 Dead after 2 months - Bad customer Service
The DRT800 was a great machine.  That is until it stopped working one day short of two months after I bought it. I had just completed copying movies from my video camera through the firewire interface to burn onto a DVD.  When I came home from work the next day the Tivo was powered off.  Well, I thought it was just a problem with my outlet or the circuit breaker tripped.  To my dismay something had happened to the Tivo itself.  For the record I do have it plugged into a good surge protector.  The customer service rep said that more than likely the power supply malfunctioned. <br /> <br />Now I have the DRT800 and I have two options for replacement from Humax.  I can send it to them at my expense and they'll send me a new or refurbished one.  Keep in mind I just paid $400 for a new one two months ago.  The second option is that I can give them my credit card, they'll charge $499 and send me a new one.  When I return the broken one they'll refund the charge. This option works, but is a huge hassle for the consumer.   <br /> <br />I asked if they could just repair the power supply? They said no.   <br />I asked if there was any way to save the hard drive.  They said no. <br />I asked if I could speak to someone sympathetic to my problem to make an exception.  At first they said that they would have someone call me in 72 hours.  When I waited over a week without a call I called back and they said there was no one else to talk to. <br /> <br />Bottom line is that Humax does not have good customer service.  They are new to the US and they have a small operation here that has bad warranty policies.   <br /> <br />My main concern was all my home movies on the hard drive.  They said that there are very few of these units that go bad and if I replaced it the new one couldn't possibly malfunction again.  Why not?   <br /> <br />Mine broke after two months, how about yours? <br /> <br />Do you still want to buy one? <br />