Panasonic PT-50LC13 50-Inch TheaterWide HDTV-Ready Projection LCD TV
SAN
I purhcased this TV 8 months ago and now it is broke. I had extended service warranty from Best Buy and i was told that some PC board is broken and it has to be ordered from Panasonic. <br /> <br />I waited.. waited.. waited for almost month and half.. still not yet repaired. If i call Best Buy they say oh we are still waiting for panasonic to authorize the parts they have ordered. If i call Panasonic they said we never received any request from Best Buy. <br /> <br />I was so frustrated that i even yelled and scream at Best Buy customer service but nothing happened except for my BP to go up!!! <br /> <br />Finally one day Best Buy called me and told me that i can have the TV replaced. I went to their Store to pick up the same TV..THAT IS WHEN I FOUND THAT THIS MODEL HAS BEEN DISCONTINUED BY  PANASONIC. <br /> <br />SO THEY WERE TRYING TO ORDER A PART FOR A TV WHICH HAS BEEN DISCONTINUED.  <br /> <br />So please do not buy this TV. you will be in lots of trouble if it breaks as you will not get any parts. <br /> <br />the real frustrating part was neither Best Buy nor Panasonic gave me the truth that this TV has been discontinued.  <br /> <br />Bottomline - Very poor customer service from Panasonic. Model Discontinued.. JUST TAKE THIS OFF YOUR LIST IF YOU ARE PLANNING OT BUY A BIG SCREEN TV. Why pay a high price and then end up begging these customer service for help. <br /> <br />Thanks <br />SA