Konka KD1800U1 DVD Player
Excellent customer service
I bought a Konka KD1800U and it worked every bit as well as a Sony costing four times as much.  When I'd had it for five months it abruptly quit sending out a video signal.  I called Konka USA at the 800 number provided and got a real human with just a single menu selection.  I was two months past the unlimited warranty limit and into the limited warranty period, meaning that they would provide replacement parts but I would be responsible for labor.  What actually happened was this: they told me to return the defective unit to them and they would send me a brand new unit for free.  In under two weeks they kept their promise (despite potential shipping delays due to the terrorist bombings and the absence of air shipments).<br />It just doesn't get any better than that --- I'll certainly buy Konka products again!