Toshiba RD-XS32 Progressive-Scan DVD Player/Recorder with 80 GB Hard Drive
Low Marks for Toshiba Customer Service
My RD-XS32 arrived with a defect--it wouldn't record to the hard-disk drive. As per the instructions in the accompanying literature (\\"Do Not Return This to the Store!\\"), I got on the phone with Toshiba customer service. We ran through a checklist of symptoms. All well and good so far. Where it turns sour is they wanted the unit sent, on my nickel, to one of their service centers, and for me to wait 10 days to 2 weeks for it to be repaired or replaced and returned. I'm thinking: I've paid for a new unit--haven't even got to use it--and I might end up with a refurb? And why should I pay to ship it anywhere? My sense is that Toshiba's customer service policy is designed as a convenience to Toshiba, in which they perform as little customer service as possible. <br />  <br />I returned the unit to Amazon for a refund--arranged it over their web site. Repacked the unit, set it outside my door. I didn't pay for shipping or even have to address the package. Amazing. Thanks, Amazon. Take a tip, Toshiba.