Humax DRT800 DVD-R/RW Recorder/TiVo Series2 DVR Combo
Don't rely on customer service!!
RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN - As you can read below the problems we had with this unit. We had to put a $225 deposit down on to get a new unit shipped which was supposed to be refunded as soon as the defective unit was received by them. Since it only took them 24 hours to take the $225 out of my account to begin with, they should be able to refund it quickly too, right??? It's been over a week since they received the defective unit and I still haven't been refunded my money. Customer service is absolutely USELESS!! The supervisor who intially took care of the problem and charged my card now REFUSES to talk to me and Humax has NO RECORD of my $225 deposit. I guess I'll wind up having to dispute the charge with my credit card company to get my money back. BUYER SERIOUSLY BEWARE!    We purchased this item on 11/1/04. On 11/26/04 we began experiencing difficulties burning DVD's. We kept getting errors. So we contacted Humax on 11/29. They told us our hard drive was corrupt. They told us that for a $225 deposit they would ship a new unit and when they received the defective unit, they would refund our deposit.    We agreed. 10 days later, we still hadn't received the new unit. When we called, they told us that the credit card came back \\"invalid number.\\" Apparently they transposed the numbers when taking them. However, we never received a phone call from Humax that there was a problem with the credit card numbers.    So we asked for them to run it again so we could get this matter cleared up. Now the deposit had gone to $499. That's right, more than we paid for the defective unit. We asked them how many people they knew that had an extra $500 laying around during Christmas season. They didn't care. After all, it would be refunded upon return of the defective unit. What a joke!!! So it would take about 2-3 weeks to get our refund if everything worked out right!! No way!!!    Don't expect this company to stand behind their products! If you get a defectiveunit - expect to pay out the nose to get it replaced.    I wish we would have never purchased this product in the first place.       FOLLOW UP - After a nasty email to corporate, I finally got a phone call back from someone higher up the chain. They went back to the original $225 deposit for a new one, but told me that their policy has changed and it's $499 now if you need a new Humax. Of course the money is refunded when you return defective unit. But still $499 is steep to get a replacement unit for something that doesn't work in the first place. So I still say buyer beware!