ReplayTV RTV5040 40-Hour Digital Video Recorder
piece of junk!!!
The first unit I got a couple of weeks ago had a serious problem: it left my phone line in an undefined state and picked up every voice call before my phones could ring. I ordered the second unit a week ago, and it was even worse. It has the same problem plus the unit randomly crashes, often hangs up while downloading and can tie my phone line for hours (after it has crashed while downloading). The unit has lost color for several times, and even rebooting may not get the color back. The customer support is absolutely the worst I have ever experienced. I called them many times, and everytime (except once) I got a heavily indian accented person who had no idea what I was talking about. S/he had to ask me to hold for several times during the call in order to consult with his colleage/boss. The line was very unclear, so my calls must have been routed to India.<BR>I had TiVo before and switched to ReplayTV because of its auto commercial advance feature. Unfortunately, it doesn't work most of the time. Well, I will have to return both units and go back to TiVo.