CyberHome CH-DVD 500 Progressive-Scan DVD Player
Disappointing Product, Terrible Customer Service
I bought this DVD player after my CH-DVD 300 bit the dust (after about a year of use). I was wary of purchasing anything else from CyberHome, but was swayed by the positive customer reviews, such as the one titled \\"No More Pauses and Skips.....\\" <br /> <br />My main reason for buying this model was its ability to play PAL format DVDs. The player performs this function admirably, until it breaks about two months later. It starts with minor pauses and skips. Then, one day, it'll just freeze your video altogether (on both PAL and NTSC format DVDs). <br /> <br />When I initially received the CH-DVD 500 from Amazon, it didn't work at all. Its replacement worked for about two months. I tried the repair hacks recommended by some customers on this review page, but they didn't work.  <br /> <br />All the frustration resulting from the problems described above, however, is nothing compared to the aggravation of dealing with the CyberHome customer service department. I sent the second player to be serviced/replaced (before the 3-month warranty was up), and I didn't hear from them for almost a month. <br /> <br />When they finally contacted me again, it was only because I sent them an email. I had to pay a third of the cost of the player just to mail it to the company's repair department, and I'm still trying to get them to reimburse me for postage. They also want to charge me $35 for labor, and I've had to remind them quite forcefully that I owe them nothing, since the unit was under warranty when I sent it back to them. Oh, and I have yet to receive the repaired unit, or any word on when I should expect it to be delivered. <br /> <br />Please, if you read this, don't purchase this player. If you're looking for something that plays PAL discs, buy a more expensive model from a more reliable comany. You'll actually be saving yourself a lot of money in the long run. <br /> <br />I'm never buying anything from CyberHome again.