Toshiba RS-TX20 DVD Recorder with 120 GB TiVo Series2 Digital Video Recorder
Good Machine, poor service with TiVo reps.
Overall, the machine now works great for recording, viewing, and going from Hard Disk to DVD.  The problem was the quality initially and then the biggest problem was the service at TiVo and their representatives.   <br /> <br />We originally received the TiVo unit and the DVD did not function at all.  This was my first time with a return to handle thru Amazon.com and I can tell you, I was extremely impressed.  The process was quick, easy, and smooth.  The second unit arrived within just a few days!   <br /> <br />So after getting the second unit started, we called to transfer the TiVo Service over to the new unit.  I have two major complaints here.  It was not managed on the first call.  As a matter of fact after 6 calls, the issue was (and is) still not resolved.  The service representatives had little knowledge with handling the matter (definitely not subject matter experts).  Additionally,  each time we would call, the wait was between 15 to 40 minutes just to get a live (and unknowledgeable) representative.  In the end, unfortunately we cancelled the TiVo service and we are now just using the basic service which still works great but doesn't have some of the features that we were hoping to have. <br /> <br />Additionally, it is annoying that TiVo still only utilitizes the wireless b network which is a just a bit more hassle in setting up the home network but works fine.