Mintek MDP-1815 8.5 In Port Dvd Player
Unsatisfactory battery life and lousy customer service
I purchased a Mintek MDP-1815 portable DVD player on July 10, 2005.  It was used somewhat infrequently, primarily on long car trips with my grandchildren.  Occasionally, I loaned it to my daughter for her use with the grandchildren during their long car trips.  It worked fine until about April 2006, when the battery [properly charged before the trip] \\"died\\" shortly after the grandchildren started watching a movie.  During the next attempt to use the unit on a road trip [following an overnight charging], the unit played for one movie and then stopped function, even though it was plugged into the vehicle's 12-volt electrical outlet. I subsequently called Mintek on July 25, 2006 and talked to their Customer Service Department, at which time I told them that the unit's battery would not hold a charge and would not function in a vehicle, even when plugged into a 12-volt outlet.  The customer service representative told me to send to Mintek the battery and a copy of the sales receipt, and they would send me a new battery.  Having just moved from one state to another, I let a month lapse before sending the battery.  I have now received a telephone call from Mintek telling me that they would not send a replacement battery, since I let \\"too much time lapse\\" before sending the defective battery to them.  So their one-year warranty is being \\"strictly\\" adherred to, even though I had the problem start before the year had expired and was told by their representative that they would replace the defective battery.  I feel like I gave them adequate justification to replace a defective product, but they do not stand behind their warranty.  I will be returning the player to the store where it was purchased, and even if I do not get a refund the retailer will be aware that the Mintek product was sorely deficient.  I will never buy another Mintek product.