RCA DS4290RE DIRECTV/UltimateTV Satellite System with Built-In 35-Hour Digital Video Recorder and Free Pro-Installationsee Terms and Conditions)
Ultimate Frustration
As a subscriber for over a year to DirectTV, I thought the installation of the Ultimate TV would be a no brainer.  However, it took 3 calls to DirectTV to finally get it working.  I was told on my 2nd call that it takes 24 to 48 hours - it doesn't. I was also told that it was enabled through the phone lines - also incorrect.  Finally got it working.  Well, sort of... It is really nice to be able to Pause a live show, answer the phone, and then go back to it.  Also, the Picture in Picture (PIP) will allow switching back and forth between channels.  At least that is what the manual says.  After reading, and re-reading the manual, I found differences between the remote and the manual, but the manual is a nice one and I couldn't see them reprinting it.  After awhile I deduced the remote wasn't working right.  In fact it was the wrong remote!  It said Web TV on the remote.  After 6 calls to the supplier and numerous people at RCA, over a week has gone by and I still don't have the correct remote.  In retrospect I think I got sucked in by the &quot;Microsoft&quot; name.  Sure wish I hadn't gotten a TIVO.