Toshiba 32A33 32" TV
Replacement is fine, Amazon customer service not so fine
I received my first Toshiba set about two weeks ago. After I had it set up and running I noticed large areas of extreme discoloration, green in the upper left corner, almost the entire right half was purplish, etc. I promptly contacted Amazon about this (via email of course) and their response was hesitant-they said they normally DO NOT DO EXCHANGES ON TV SETS OVER 27\\" BUT WOULD BE WILLING TO BREAK THE RULES ON A ONE TIME BASIS AND REPLACE MINE 10 DAYS LATER. I found that insulting AND ridiculous and told them so. It was as if they were doing me a favor by replacing the defective unit.<br /><br />There should be no question that if a product they sell us is defective, it should be replaced with one that properly works, no questions asked.<br /><br />I did receive my replacement tv last week and it works just fine for a tube television, color is good, sound is fine, etc.<br /><br />I just doubt I'll be buying any higher-priced items from Amazon again. Plus having to correspond solely through email and waiting 24-48 hours for their response is mind-numbing.