Toshiba 50H72 50 4:3 HDTV-Ready Projection TV
The Worst Conceivable Customer Service
In December 2002 I purchased a 50H72 Television. Six months later, in June 2003 the entire screen became green. The authorized Toshiba repair company came out and two months later still could not fix the TV. After numerous calls to Toshiba they finally agreed to replace the TV in July 2003. In July 2006, the TV began blacking out periodically, without warning. The same authorized Toshiba repair company came out and in September 2006 said the TV was damaged because of a power surge. I explained that the line was surge protected and other equipment also operated on the line, none of which was damaged. I was then informed it did not matter because the product could not be repaired because Toshiba no longer makes the parts. I again called Toshiba the their customer service was offensive at best, when I could get someone on the phone because I was repeated told someone would call me back and never did. Finally, I was told Toshiba refused to do anything whatsoever. When I told the \\"customer service\\" representative Tori, I wanted to file a complaint I was told, \\"you do whatever you have to do\\". In a nutshell, the product was horrible and only outmatched by the worst customer service I have ever experienced. <br />