Samsung DVD-M101 DVD Player
Samsung is cheap for a reason.
Bought Samsung DVD player from retail store for my home theater becouse it was listed as a best buy by Consumer Report. They did make mention that the unit had problems with scratched discs. This was an understatment! If the disc had the slightest flaw the sound and picture would skip and jump. If this wasn't bad enough the player would stop in the middle of a brand new disc and stop playing. This turned out to be a major frustration after spending thousands of dollars on a home theater and have the evening ruined by a faulty player. Used the same DVD at a friends house and it played fine. I tried cleaning the player to no avail. Samsung technical service was little help. It took two e-mails to their web site before someone responded. The e-mail responce instructed me to contact customer service and get a UPS tag in order to return the player. I called and a UPS tag was supposed to be sent but never arrived. Called again and customer service did not have a record of my request or complaint. I gave up and took the player in it's original box to a pawn shop and got [money]. I considered myself lucky.