Panasonic DVD-RV31K DVD Player, Black
arrives broken
the machine didn't read the dvd. Panasonic told us to send it back and the turn around time would be 7 to 10 days. a month later no dvd player no way to get a date on when it will be returned and no way to find out what was wrong.  I think repair and service is an important part of the equipment. Panasonic needs to do better.