Toshiba RS-TX60 DVD Recorder with 160 GB TiVo Series2 Digital Video Recorder
Getting your Toshiba DMS serviced
Be sure to save the box your Toshiba Digital Media Server comes in for as long as you own it. <br /> <br />We've had our Toshiba RS-TX20 for about 18 months now and are absolutely addicted to it. Last week, we were having issues with it that may have required it to have a technician service it. I think many who have a Toshiba DMS or who are considereing purchasing one would like to know that there are no local authorized service centers anywhere for their Digital Media Servers (but there are for their other products). For service you go to the Toshiba website listed on the back of your instruction manual and click on the customer support link to find a phone number to speak to a live person. He/she will make a record of the problem and your model and serial number (so have them handy) and tell you to ship the unit (maybe they pay shipping if it's still under warranty...mine wasn't) with a letter about the problem and a check for $139.95 to Haverhill, Massachusettes. Ulitmately it turned out that we didn't have to send in our unit, so I can't remember if that was a flat fee to repair the problem or just to diagnose it, so I'd ask about that to be sure.  <br /> <br />As these units come down in price, the hassle of shipping and $139.95 may seem too high of a cost compared to just getting a replacement unit. All electronics seem to be cheaper to replace than fix these days. It's something to think about when you weigh whether to pay the monthly TiVo fee or lay out $300 in advance for the lifetime service. (Life of the machine, not yours!) <br /> <br />Would I buy another Toshiba DMS? Absolutely. Love my TiVo!