TiVo Series2 Digital Video Recorder (*TiVo Service Fee Not Included)
Horrible Customer Service
I never write reviews, but my experience with TIVO's customer service has motivated me to warn others.  I recently purchased the TIVO and had difficulty setting up the service with my existing DVD, Receiver and older TV.  <br />Upon calling the 800 number, I learned that the technical service is a long distance number. The technical support number wait is approx. 30-60 minutes long.  The wait into the 800 number was 90 MINUTES long.  <br />Needless to say, the setup did not work and with the advice of the support guy and my Receiver is broken.  Be wary if you do not have a newer TV or an advanced setup. Stick with a VCR.