Polaroid 32" LCD TV
Bad Luck with Polaroid - Part 2
In continuation of my first review with Circuit City....Polaroid's customer service is very poor.  I have never experienced anything like it.  Calls were promised to be returned several times by supervisors but I never heard back.  Still never got any response in regards to me initial problem and I finally wrote letters to the Better Business Bureau and President of Polaroid  in Waltham MA.  Too soon to hear anything yet but I will keep you informed.  I did find out through the sub-contracted service center that I was \\"mis-informed\\" (lied to by Polaroid) several times about my TV.  They did send out the parts to repair my TV several times but every time the (refurbished) part was defective.  Eventually after my constant nagging they agreed to send out a replacement (refurbished) TV which I say is unacceptable since my TV was only 2 months old.  Well the service center finally received my TV and called me to inform me that it also was defective, wouldn't even turn on.   The technician was just as upset as I was.  We both called to harass Polaroid and after being on the phone for about 45 mins. I finally persuaded someone in upper management to refund my money in full since I was getting stressed about this.  I was asked to fax the receipt and I will report to you when I received it.  I suggest all others who have had this similiar experience to do the same.   No one should be treated like this and they must get the message.  Even if you have had some luck with your set, BEWARE.