ReplayTV RTV5516 160-Hour Digital Video Recorder
God Forbid You Should Need Support
I have never encountered a company with poorer support.  Website: Awful - no troubleshooting beyond the most basic or stupid difficulties. <br />Email: 8 days turnaround.  Insane or completely unrelated responses in broken English.  Whatever. <br />Phone: 80 minute estimated wait times.  They offer to call you back and never ever do. <br /> <br />My first box was a disaster area.   When I sent it back to Amazon it was still possible that it might have been fixable if some competent person had ever been able to work with me on it - but this company obviously has no interest in this.  Many freezes on my first box (as described by other reviewers), only a few on my second.  Like the box, but there is no \\"service\\" to speak of besides pushing channel listings out to you.  At least with Tivo, you can maintain the illusion that you're paying for something when you see that monthly credit card charge. <br /> <br />I can't even get in touch with the company to stop them from billing me on the first (broken) box.  I had to reject the credit charges instead - because you cannot talk to a human or get a response via email.   <br /> <br />I seriously cannot believe this company continues to exist doing business this way.  I like the tech, but you better hope you never have a problem... <br /> <br />Amazon's service (replacing the unit) was exemplary as always.