Samsung HLP6163W 61-Inch HDTV Monitor with DLP Technology
Quality of the TV is poor, service is terrible
recently bought this TV using Amazon.com's website (Jan. 10, 2005).  The entire process has been terrible.  For starters, I was very disappointed with the picture quality, and colors (while the TV was working).  The clarity is awful, and regardless of the adjustments made, the colors are not right.  There is another review below that goes into greater detail about the shortcomings of this TV. <br /> <br />Three days after I received the TV, it stopped working.  I contacted Amazon and told them they sent me a broken TV.  In so many words they said, Tough Luck, call the manufacture!  Amazon absolutely refuses to assist me in any way.  Buy your TV from a reputable retailer that will stand behind their products. <br /> <br />This is a copy of the email I sent to Amazon, followed by their response.     <br />Dear Amazon.com,  This is the second email I have sent. The TV completely stopped working last night. The quality was so poor before it broke, I don't think this was a new TV Amazon sent to me. I expect Amazon to stand behind it's products and make arrangements to receive this tv back from me. In addition, I expect a full refund including shipping charges. This experience has been extremely disappointing for me and I sure hope Amazon works quickly to resolve this problem.  <br /> <br />The Response : Thank you for contacting us at Amazon.com.  <br /> <br />I am sorry to hear that you have encountered a problem with the Samsung HLP6163W 61\\" HDTV that you recently ordered. Unfortunately, as my colleague previously stated, we cannot accept the return of televisions 27 inches and larger after delivery. <br /> <br />At this point, I can only recommend that you consult the In-HomeService Warranty for this item. You can find contact information for the manufacturer by visiting this link:  <br /> <br />http://www.amazon.com/o/tg/browse/-/901908/  Thank you again for shopping at Amazon.com <br />