RCA/MSN TV 2 Internet and Media Player
RCA MSN TV-2
I previously owned a RCA MSN TV and had no problem with it but wanted to upgrade.  On 01/10/06 I purchased a RCA MSN TV-2 from AMAZON.COM.  I received the unit and had minor problems with it to begin with.  Then I had all kinds of problems like it would not connect up to MSN TV and then I would always get constant Navigation screens on my unit no matter what I wanted to see.  After I had the unit for 41 days I called MSN TV Customer Service and then had me go through Customer Support numerous times.  After 2 days of this testing they advised me that the software was bad in my unit and that I had to send it back to where I got it from.  I contacted AMAZON.COM and was advised that since I had the unit over 30 days I could not return it since that was their warranty period.  I then contactd MSN TV again and advised them of this and they gave me the Microsoft telephone number to call and to contact them.  I contacted Microsoft and the man I talked to said that since I could not return the unit to AMAZON.COM that they would take it since their warranty period for this product was 45 days. He said to send the entire unit to them along with a copy of the purchase paperwork and a letter stating the amount of the perchase and the amount of the shipping charges and to send them the unit insured.  This I did and about 10 days later I  received a telephone call from a very irate lady wanting to know why I sent them the unit and who told me to do it?  I advised her and she said they don't take back units and that they provide only support to RCA for the units.  She further said you are getting the unit sent back to you as we do not want it.  It has been approximately 2 weeks since she called and I never got the unit back.  Since I did not have a unit I ordered another unit and received same in the mail and it seems to work fine.  I had to pay for that unit also.  (...) The lady from Microsoft said the problem is with RCA not Microsoft in getting the unit repaired or replaced.No one seems to want to do anything about the defective unit.  I therefore am very upset with the whole matter.  Just as a matter of information I still have Navigation problems with this unit but not on a regular basis.  Seems that the RCA/MSN TV 2 has too many bugs in it.  If you are interested in purchasing a unit please think twice before you do.