Samsung DVDC600 5-Disc DVD Player
Samsung Customer Service Is AWFUL
Do not buy this or any other Samsung DVD player. My experience with both the product and customer service left much to be desired. Upon receipt, the remote did not work. Samsung customer service  asked me to take the remote to a repair shop to verify that it was the remote and not the sensor on the unit. After verifying that it was the remote itself, I called customer service to get a replacement remote. Samsung would not ship one out until I first shipped the defective one to them. This meant that I had to find a suitable box, go the the PO and wait for the roundtrip mail. They wouldn't even refund my cost for postage. It was defective, why should I have to pay ANYTHING! Even after I told them that Sony had shipped out a new remote when my VCR remote died six months after I bought it, no questions asked, no need to return the defective unit. I asked to speak to the supervisor, she was busy and never called back. Samsung has a lot to learn about customer service. Stick with Sony or any other brand! I decided to return the unit rather than give them my hard earned $$.