Sony SLV-N900 4-Head Hi-Fi VCR, Black
Defective design, very poor customer service from Sony
It states here that this VCR has a 1-minute power back up.  This is not the case at all.  If the power goes off for even a second you will lose the time and output channel.  If you can't get the time on your cable system this makes this unit worthless if you have it set to tape shows you are missing. <br /> <br />I got one unit, called Sony about this problem and after 2 hours on the phone, they told me it was defective and that they would take it back.  Amazon took it back for me and sent me another unit.  I got it only two days later and when I set it up and tested it, it had the very same problem.  I called Sony, had to ask for a supervisor and was transfered 4 times until I finally got someone that said they would 'research the problem and get back to me.'  Three days later they called back to let me know that this was how the unit was designed.  No one that I talked to at Sony had any idea what I was talking about and even blamed this problem on me. <br /> <br />Amazon was very good about this.  They do have it listed with a feature it does not have but they were very quick to send out another unit at no cost to me and pay for me to ship the first one back.  It is actually a nice unit with a good picture and several nice features.  If your power never goes off, this would be a good VCR.  I am still considering returning my second VCR to find one that actually has the features that I am looking for.  Amazon needs to change the feature list of this item. <br /> <br />I lost four hours of my life on this that I will never get back.  Sony's customer service is one of the worst I have talked to in years.