Philips HDR312 TiVo 30-Hour Digital Video Recorder
Beware of Modem Failure
I LOVE Tivo.  When I travel out of town, I miss my tivo more than I miss my family.  Everything about the Tivo service is spectacular.<br />Now, onto this Philips Unit.  I purchased it.  It worked.  18 mos later the modem died.  I spent 12+ hours on HOLD waiting for Philips to help me with my &quot;problem&quot; and NEVER spoke with anyone.  I emailed.  I called.  No Philips contact to date.  I've done my research, however, and have learned that this is a typical issue for Philips PVRs.  Sadly, the modems fry.  In fact, it's not surprising to have to get a new modem for it every year.  Bad bad bad.  So.  I'm done with Philips.  I'm paying more for Sony.  Why?  B/c I just tried to call Sony support as a &quot;test&quot;.  Guess what?  I spoke with a real life person within moments!<br />Goodbye, Philips!  Forever!!<br />Long Live Tivo!!