Philips HDRW720 DVD Recorder with 120 GB Hard Drive
An expensive paperweight
My wife and I received a Philips DVD recorder/payer (DVDR985) for a wedding present from my family. Two months before the 1-year warranty ended, the device could no longer play or record DVDs. It froze when playing and would stop in the middle of recording. Unfortunately, I procrastinated contacting Philips until it was 2 months after the 1-year warranty period. I contacted two of the service dealers they told me were in my area. The first said they did not work on DVD players. A waste of time that Philips should have known about. The second said he knew about similar problems with the machine and said it would be at least $400 to fix! The device cost nearly $750 new. I could not believe it could fail so catastrophically. I called Philips several times letting them know about the issue and pleading with them to help me on the fix. They refused to go beyond their policy that they were not responsible for items after the 1-year warranty regardless of the scope of the repairs. I wrote a letter to customer service hoping someone would help and it's been nearly 5 weeks without a reply. I understand that sometimes there are repairs but this one basically turned my device into an expensive paperweight. I erred in missing the warranty period but Philips could care less about their product, their customers and their reputation after they get your money. Buyer beware.