ReplayTV RTV5040 40-Hour Digital Video Recorder
Customer service is HORRIBLE! AWFUL! TERRIBLE!
I loved my replay tv until it broke. After a couple of weeks the first one crashed and I did get another one within a week(refurbished). The second one, after about 1 month started to freeze and pause...also lock up and not record... I tried many times to get help from Replay TV and I did get one quick message (in about a year's length of time) from them telling me to reboot the machine. Well, this I had already tried many times. I installed a fan in the unit and this helped for a short time...but the machine finally died. Silence and no tech support other than that short note was my customer service experience while this machine became a nightmare to use. Most recordings were flawed and many were missed. It is a shame that the management of this company allows such bad customer service....I guess they are happy getting my business only once. And they want to now charge monthly for their service?? I will never get another Sonic Blue or Replay TV or Rio product again... I recommend that you save yourself the irritation -  stay away from Replay tv and get something else! Do I sound bitter? Yep. I guess I am. It didn't have to be this way. Don't turn out like me! Run from Replay TV!