RCA VR637HF 4-Head Hi-Fi VCR
This RCA Unit Does not Have Commercial Scan
To RCA Customer Service 10-14-03 I just purchased your RCA VR637HF and I am very angry to find that this unit only has, what is called by most vendors, Commercial Skip. As seen below I specifically asked about this feature before buying!   The manual describes, what everyone else calls, Commercial Skip on pages 12 & 24.   There is no set up option for <BR>Commercial Scan as there is in my ProScan VCR.   What the hell is going on! Why am I being told one thing by your representatives and I get the unit it doesn't even have the feature?  If this unit indeed has no Commercial Scan I will be <BR>alerting Consumer Groups like the BBB because all the advertising and marketing of this product is false.                  Manuel Calcagno   <BR>------------------------------------------------------------------------<BR>------------------------------------------------------Response<BR>from RCA about Commercial Advance before Purchase: Dear Customer:  Thank<BR>you for your inquiry on your product.  During tape playback, the <BR>\\"Commercial Advance\\" feature allows you to avoid watching most <BR>commercials on any recording over 15 minutes long. After the VCR <BR>finishes recording, the Commercial Advance system locates and <BR>electronically marks most of the commercial segments. When the recording<BR>is played back, the VCR scans or fast forwards through the marked <BR>segments. Either a blue screen or the fast motion video of the <BR>commercial itself can be displayed while commercials are being advanced <BR>through.  Commercial Advance reduces three minutes of commercial time to<BR>approximately ten seconds (SLP mode) of fast forwarding time.  We <BR>received your inquiry and appreciate your interest in our line of <BR>products.  Thomson products are normally available from most mass <BR>merchants or discount stores, catalog showrooms, department stores, and <BR>drug, hardware, and variety stores. Please consult your Yellow Pages, or<BR>call 1-580-634-0123 for dealers in yourarea. Retail pricing information<BR>can also be obtained from your local dealers. We do not establish prices<BR>for product sold by independent dealers.  You may also find many of our <BR>products at Thomson Direct's web site. Please visit [...] <BR>for more information.  We are certain you will find our product line to <BR>be both comprehensive and exciting. We are confident you will be pleased<BR>with the performance of any of our products that you may purchase.  <BR>Thank you for contacting us. If we can be of further assistance in the <BR>future, please let us know.  [Q103192968506519]  Sincerely,  Sarah  <BR>#0310021431   -----Original Message-----  From:   support@rcahelp.com  <BR>Sent:   Friday, October 3, 2003 1:13 PM  To:     <BR>rca_faq_product@customerlinx.com  Subject:        Re: Contact RCA <BR>Feature Definitions and their Use -- Not Applicab le --  Rikki  Thanks <BR>for the response.  My main question was to verify that this RCA Unit, <BR>has  Commercial Scan/Advance  which automatically bypasses commercials <BR>on playback as opposed  to  Commercial Skip in which a button has to be <BR>manually pressed for  each  30-60 seconds.  I do not want the latter.  <BR>Does RCA also sell ProScan VCR's? If so, where are they  available?  <BR>They are very difficult to locate. I have an old ProScan with  <BR>Commercial  Scan which I really liked.  Thanks  Manuel Calcagno  In a <BR>message dated 10/2/03 2:31:05 PM Eastern Daylight Time,  <BR>support@rcahelp.com writes:<BR>.