ReplayTV RTV5516 160-Hour Digital Video Recorder
Unpublished Policy Change puts the screws to consumers
I just ordered two Replay TV 5532 units for $2,100, with what was supposed to be 3 years of service, with an additional 3 years for $1 a month.  Imagine my surprise when the units arrive, and during the registration process I am told that I can now either pay $25 a month to operate these, or register them for $600.<br />Apparently they changed the policy without any thought of how to handle those consumers that ordered just before the policy change.   I paid the high price of the old units, and get to pay the high registration fee of the new units.  Unbelieveable.   After 45 minutes on hold, Replay customer support tells me that maybe I could get the first 3 years free, but they have no control over what happens to my account after that.<br />I should have bought Tivos.