TiVo TCD540040 Series2 40-Hour Digital Video Recorder
Tivo Customer Service Sucks
I purchased a Tivo unit and a 12-month prepaid subscription at the Tivo.com website.  When I received the unit, they never put the activation code in the box.  You can use the unit for six days without activating.  I have called the \\"Customer Service\\"? number over Ten Times and keep getting lame excuses and then get told that a supervisor will be advised of my problem and call me back.  I have been told this five times and not a single person has ever called me back.  Yes, they have my correct number, I checked.... Many new people working in support, so clueless they say someone else will have to call me back. <br />Each time you call the sales number or the support number you are on hold for 15-20 minutes.  Apparently Tivo management feels their customers time is not worth anything.  After getting the six day redemption code extended three times and still no code that works.  I am shipping the unit back to Tivo and getting a DVR from my local cable company, who will even set it up for free at the same monthly price.....  I should have done the research before and gone with my local cable company in the first place.  The DVR replaces your current digital cable box, so you don't have to rent two boxes.... <br />Hope this helps others.... <br /> <br />TivoSucks.com will be a website coming soon..... I guarantee it.