TiVo R240140 140-Hour Digital Video Recorder
Tivo warranty and customer service is joke.
We purchased our Tivo unit six months ago, great technology, however, unit stop functioning.  We tried to reach customer service six days in a row, waited between one hour and three hours for a person to talk too, but all you get is music.  We are still waiting to talk to someone about how to return this useless device.  For those who don't know, save some money as  Comcast and other cable providers throughout the United State now provide equivalent or better TIVO functionality for just $10 per month and you don't have to buy a $250 to buy a unit.  No service problems there.  Buyer beware, $250 for a unit and $300 for a life time use, which in my case was six months.  I wonder why all of their customer representatives are busy, my quess is massive product failures, which if you can't talk to someone you can't return the unit.  Nice warranty. Cable companies will put TIVO out of business along with their defective products and underperforming customer service.  Be wise and consider your alternative. <br /> <br />