Philips HDR612 TiVo 60 Hour Digital Video Recorder
Great when it works, but I've had issues
This device has completely changed the way I watch television. Now, whenever I feel like watching TV, I have dozens of my favorite shows ready and waiting, plus occasional new shows TiVo has recommended to me. I never watch live TV anymore unless I want to check the weather or news. No more channel surfing.<br />That being said, I have been given 3 defective units. The first unit shipped to me would not boot up. I returned this to Amazon (very nice returns process, btw) for a new unit. After 2 months, the tuner on the new unit failed. This one was returned to TiVo, who shipped me a new unit. This third unit had the incorrect software installed on it (the 30-hour-unit software). TiVo tech support helped me correct this issue by having the unit dial in and download the correct software version. So far, there haven't been any problems since then.<br />On the plus side of all the problems I've had, I can say that TiVo's customer support is excellent, and a pleasure to deal with. I just wish their Quality Assurance was as good.<br />Even with all the problems, I have still recommended TiVo to my friends and co-workers, and I will continue to do so.