Philips HDRW720 DVD Recorder with 120 GB Hard Drive
Don't buy ANYTHING made by Philips!!!
If you are thinking about buying a Philips product....THINK AGAIN. Their products are TERRIBLE, and their customer service and policies are even WORSE. <br /> <br />I bought this player at Costco for $200, thinking I got an awesome deal--a dvd recorder with a hard drive! I thought the TV Guide feature was great--it was like having a Tivo, but without the monthly subscription fee. I really enjoyed this unit for a whole 5 months.....until it broke down. No warning, no nothing--it just stopped responding to anything I tried.  <br /> <br />God help you if you ever need to deal with Philips customer service! They make YOU pay to send THEIR defective unit back (which makes me think that they get so many defective products back that they'd go bankrupt if they covered to ship all of them back). I had to wait a whole month to get my replacement unit, and when I finally did, I got an upgraded unit--the DVDR3445H. Cool, right? Nope. Not in the least. This so-called \\"upgrade\\" lacked all the features I had enjoyed about the HDRW720--No TV Guide function, the menu interface sucked, and perhaps one of the most annoying things--the DVD player restarted every time you shut it off, or switched over to the TV or hard drive. Honestly--any DVD player made in the last DECADE is advanced enough to pick up where it was last stopped, but not this one. The DVDR3445 was basically an over-priced VCR...only less reliable. 6 weeks (WEEKS!!) after receiving it, that too broke down without warning. Since it was a different model than I originally bought, I couldn't even return it to Costco (which I really wish I had done in the first place). I called customer service and tried to explain that 2 units breaking in the course of a couple months wasn't acceptable, that I didn't want a new unit because I didn't like that particular model, and frankly, I had no desire to have another product made by Philips. The manager on duty told me that something had to be returned THREE times before a refund couldbe authorized, but he would make a note in my account saying that I should be given another upgrade, with all the features my original product had. Well, either the manager didn't know the features of his products, or he blatantly lied to me, because those features are no longer in existence. So when my THIRD unit came back to me, it turned out to be the exact same model that I didn't like. I called Philips, and their manager told me that they don't issue refunds ever--yet another lie the previous guy told me. He refused to do anything to fix the situation, claiming it's \\"Not their policy\\". Not their policy to satisfy customers? Apparently. <br /> <br />I will NEVER buy another Philips product as long as I live, and I strongly urge others to do the same. Their products are terrible, and their customer service and policies are even worse. Save yourself the trouble and buy something dependable like Sony or Panasonic. It might cost more now, but it'll save you a HUGE hassle, and will probably end up being cheaper in the long-run because you won't have to spend $20 every couple months to send back the broken unit, and wait another month for ANOTHER crappy product.