Sony SLV-N900 4-Head Hi-Fi VCR, Black
Poor response for service assistance from SONY Service
I have purchased many SONY Electronic items (Video and Audio). I have own 4 VHS/VCR's (including this latest purchase of the SLV-N900; which was purchased from Amazon.com. I realize that Amazon.com has a \\"30 day return policy\\"; but my problems with this VCR did not occur during the 30 day return period. It is the poorest of the 2 Sony VCR's I own.  <br /> <br />I encountered a minor problem with the SONY SLV-N900 and called the \\"service telephone number listed\\" and was connected with a rep (that sounded like it was from India). He was of now help and suggested that I send the unit to their Service Facility in Laredo, Texas. Apparently SONY has discontinued local Service Centers in various U.S. locations. Again, it appears that a lot of Electronic Manufacturers are providing service from representatives in India. I was fortunate that this \\"Indian\\" spoke fairly understandable English; but was not very knowledgeable. <br /> <br />Unless this problem disappears, it is a lot of trouble to contact SONY Service again to get authorization to ship this VCR to Texas, pay for the shipping charges, etc. With the original cost of this VCR; it probably would be less trouble to just purchase another VCR. <br /> <br />I would suggest to any other purchaser of SONY VCR, to purchase it from a local dealer who will offer local warranty service. <br />My next purchase of any major video or audio electronic equipment will be from a local dealer who provides service; even though the cost may be \\"higher\\". <br /> <br />