Apex DRX-9200 DVD Recorder/Player
Horrible customer service-pray it works!
This unit was purchased as a present for me and hasn't worked since I received it. All I get are error messages. It won't play or record ANYTHING. I called apex several times regarding their 90 manufacturer's warranty only to be told it was invalid because \\"amazon.com is not an authorized dealer.\\" An amazon.com rep had to call them directly to persuade them to honor their own 90 day warranty and conferenced me in. About four people at apex said no and were quite rude about it, like I was trying to ripe them off or something. Finally, the amazon.com rep and me got through to a supervisor who said the warranty was now valid that they thought it was a used unit which is not true. I had to repeat over and over how it was new, purchased as a gift for me and never worked from day one. Allegedly, they are going to be calling me with a \\"written authorization number\\" and an address to return it to. By the way, everyone I've talked to at apex has an Indian accent and never fully understood what I was saying. I've had to give the same information over and over again because of the communication breakdown. Total and complete nightmare.