Toshiba 42DPC85 42-Inch ED Plasma TV
Screen Goes out Completely After About 9 Months...
My husband was very pleased with this purchase back in January '06.  Like the other posts you get a good product for the money but after several months you start see green spots in the picture.  We thought nothing of it and assumed that it was normal for plasma screens since this was our first purchase of one.  Well it got worse and on Sept. 30th, there was \\"pop\\" sound and the screen went completely black.  There is still sound but no picture at all.  After about 2 weeks of talking with Toshiba's customer service and a local repair representative we were told that this had been a problem with several of this model.  The part(a power supply kit)needed for repair was on backorder with no idea when it would be available.  I've stayed on this and was recently told that a rush would be put on the order and that we would hear something very soon.  This is just horrible if this was a problem with so many models that Toshiba did not issue a recall.  We've told them that if the part is not in and our unit is not repaired with the next couple of weeks that we simply want a new one.  But Toshiba also wanted to know if we purchased an additional warranty from the store at the time of purchase and asked that we fax our receipt in to customer service for verification dispite the unit being registered after purchase.  We have other Toshiba products and have enjoyed some of them for over 5 years but this one is not worth the money when the customer service is terrible.  Like a previous reviewer noted, the customer service is really hit or miss.  Oh, not to mention that some Toshiba authorized repair locations will also tell you that they do not service the plasma units.  My husband is not happy at all to say the least and we have expressed our disappoint(s) to Toshiba as well.  So if you plan to purchase this unit, please be aware that you have about 9 months or so of moderate to good viewing before the screen goes out and that it will be weeks before Toshiba will get it repaired so purchase an extended warranty on the front end.