ReplayTV RTV4516 Digital Video Recorder
CHRISTMAS THIS YEAR - A SHOCK FOR NEW REPLAY 5160 OWNERS
FIASCO this makes these nuts look bad. - Unit not working, called for help on Tues Dec 16th Tech1 at Sonic Blue said the unit would need to be reset and we would not have this problem again.  That evening Tech2 at Sonic Blue said it was a problem on their side. Wed we could not get through on hold 4.5 hours and disconnected. Thurs. Tech3 at Sonic Blue said they were still having problems on their side, then said the unit was defective, his supervisor, said it was them, then the unit.<BR> <BR>Over the course of 4 days, we were on hold over 7 hours, spent over 2 hours trouble shooting with Sonic Blue and had Sonic Blue flip-flop on where the problem is, first it is them, then our unit, then the service, then our unit.  Whatever reason it really is, it appears that the service and the unit are defective.  We will be ordering a TIVO unit.