What should I do if the ATM did not dispense all my money?

In order to process your claim please contact our support team at +1 (844)684-6844, support@h-way.com or sumbit a claim on the app by going to the menu and tapping Support/ Transactions/ Withdrawals/ ATM issues.

You will need to compile as much information as possible regarding your ATM transaction, including:

-ATM Location details (Address)
If there were multiple ATMs at the location, provide specific information about the ATM you used. Include the position of the ATM, any identification present on the machine, or any distinguishing features. You can also add a picture of the ATM and any identification present.

-Snapshot of ATM Receipt
Please provide a clear image of the paper receipt issued by the ATM.

- Transaction Time and Date
The paper receipt should contain the exact time and date of the transaction.

-Communication with Bank Staff
If the ATM is situated within a bank or another institution, we recommend speaking to an employee about the issue. Request their full name to keep for your records, as this may help expedite your claim.

-Detailed Account of the Incident
Please provide a comprehensive description of what occurred, including the amount requested and the amount dispensed. Additionally, include any issues experienced during the transaction, such as error messages displayed by the ATM or other malfunctions.