| UnreadTicketResultset | This is a simple class that geerates a resultset for unread tickets. |
| MessageListQuery | This class manages the critera for a MessageListResultset. |
| TicketListQuery | This class generates a ticket list based on various criteria. |
| MessageListResultset | This resultset is a simple resultset class to retrieve messages for a specific ticket. |
| TicketListResultset | This class represents a resultset from a a TicketListQuery. |