Comments on: “Thank you for calling PlayStation. How may I help you?”

By: Jenova

Jenova — Tue, 04 Feb 2014 19:08:43 +0000

Very well written tale about Sony’s lack of care..
Trying to get any joy from Sony’s customer service is like pulling teeth out, extremely painful experience !!

By: Susan

Susan — Wed, 16 Oct 2013 19:01:10 +0000

The latest fiasco actually happened when I was downloading GTA4 from the store. After 12 hours it still had not completed the download, so I turned it off and and when I turned it back on, I got the message that the software could not be found.

By: Gary160974

Gary160974 — Wed, 16 Oct 2013 08:31:53 +0000

Hard drives are damaged usually by crashing during the time something is saving to your hard drive. Or turning off your playstation during a save. Home was the cause for a lot of hard drive issues when users were freezing other users cauusing them to crash. Your right the user base as theres no real figures apart a few old out of date ones, that didnt really make good reading to be honest but were better than before.

By: Susan

Susan — Mon, 14 Oct 2013 22:48:10 +0000

Thing is, I typically experience friendly customer service reps when calling Sony but this time the entire experience was seemed to be peppered with sour notes. I never received any emails/phone calls regarding my service as asked for and was told I would. I still haven’t gotten a receipt for the repair nor have I received the survey in the email asking about my experience-Now they can read about it here. I did purchase another PS3 from Gamestop-$199 for 18GBs..and no I did not get an extended warranty. Remember to back up your HDD’s frequently

By: FEMAELSTROM

FEMAELSTROM — Mon, 14 Oct 2013 15:44:44 +0000

I have never dealt with Sony on this level as my PS3 is an old fatboy and nuke resistant (hope I didn’t just jinx myself), but I have dealt with the post office and believe me, I have gotten very used to the concept of weak and poor customer service. It is frustrating and infuriating, and makes me fearful because I know people and worry if I will ever need to contact them. I guess one can just be persistent and keep plugging away and making enough noise that they want to silent you with finishing your fix. Great article,good read, and I hope that the HDD killer vortex left by that xbum console can be exorcised.

By: Burbie52

Burbie52 — Mon, 14 Oct 2013 10:26:07 +0000

I have had mostly good experiences with Sony as well, but they were for minor problems so far that were easily remedied by phone. Sounds like you had a bad time because what the issue was had to be done long distance and they needed to get their act together. I agree that customer service for any company is their public face and it needs to be very carefully handled. Sounds like they dropped the ball here a bit.

By: ted2112

ted2112 — Sun, 13 Oct 2013 20:21:47 +0000

I have three Sony customer service experiences. The first is when my PS2 died. I called Sony and they were full of nice and fixed it for free and shipped it back to me in seven days.

The second is my Sony Vaio laptop was making a funny sound and they actually sent a tech to my house and fixed it free of charge.

The third is my first PS3 optical drive stopped working and they told me sorry even though this was a huge problem for the first “fatboy” PS3s and many had this problem.

Nice article Sue, I loved the picture of your PS3. Man, are you tough on your consoles, you are a serious gamer!