Comments on: IGN’s New Moderation Guidelines, and What Sony Could Learn From Them

By: RiBZe

RiBZe — Sun, 25 Aug 2013 08:42:26 +0000

Personally I just feel it is sad that we need mods anyway and people can’t just be nice…

However the costs of moderating and the tech to support it are huge and it actually brings in no revenue so its a hard justification to make for any business unless your main business it to run a website which IGN do and PlayStation do not.

For IGN moderation is vital because its core business is website based and its all about reading article. For PlayStation Home this is not the main concern, for them it’s about getting people into Home and playing Home, not what they say in the forums when they are offline.

For IGN the number one way (and pretty much only way) to communicate to the IGN community is via the forums and they only need website moderation. However for PS Home its actually within Home itself and only a very small portion of the user base if any use the PS Home forums. Also PlayStation probably need 2 if not more moderation teams, one for in-game and one for the forums/blogs. Plus unlike IGN PlayStation need to moderate on a territory level, meaning more teams and more costs.

Now don’t get me wrong, I completely agree with your article above as it offends me how rude and nasty people are and if I was a mod I would ban a lot of people probably but moderation is a costly and very subjective practice. And PlayStation is part of Sony which is a very global brand that’s not going yo start banning people because they can “Ban you just to ban you.”

I blame video games… oh wait, I mean TV, I blame TV.

By: ted2112

ted2112 — Mon, 22 Jul 2013 14:57:32 +0000

****comment removed by moderator**********

lol

By: LiLBlueEyes

LiLBlueEyes — Sun, 21 Jul 2013 21:31:41 +0000

The fix is so easy, but getting people to fix it is the hard part… Now before anyone can say, But Blue you are part of the problem… Just know what worked for me when I was 15 or 16 does not work for me now at 20… I tried to speak up about this very problem but was bashed on one side and shunned on the other.

I think the real question is -- is it to far gone?

By: Gary160974

Gary160974 — Sun, 21 Jul 2013 05:03:51 +0000

I’d have to agree with Dr Do-Little they can’t seem to enforce current rules. If they were worried about revenue they wouldnt ban legit users of home that have one or two slip ups then allowed hacked accounts to roam around freely. Plus if they were that worried the Sony auction site where you bid with gold trophies to win stuff, wouldn’t have winners that have acquired all 1000 of they gold trophies in the same hour of the same day. Trolling is not a right nor is it acceptable. Problem is there’s users out there that have no opinion and have a total vocabulary of you guys rock and woot. Sometimes I sit there and think shut up because they are just as bad as trolls bringing no usefulness to a post what so ever. The perfect forum is praise where it is due and constructive criticism where it is required.

By: Dr_Do-Little

Dr_Do-Little — Sat, 20 Jul 2013 16:41:44 +0000

If Sony want to hire more mods and actually apply existing rules I’ll be the first one to applaud. But I think there is far more serious problems than the forums to deal with. I read the forums on almost a daily basis and post whenever I feel the need.
Sure theres a few rotten apples. I just skip their post and threads. You know.. good old ignore.
Moderation issue is a very serious problem on the net, Especially in games or apps like home. A few bad mouth on a company forums are the last of my worries.

By: Burbie52

Burbie52 — Sat, 20 Jul 2013 11:42:44 +0000

I don’t use the forums at all because of this problem. I go there to report a problem in support occasionally, but rarely because either it doesn’t get fixed anyway or I have to look at other people doing their best to be spoiled brats and egotists.
I think that Sony should step up the pace here for sure, the policy should be changed.
Great read as always Terra.

By: Jin Lovelace

Jin Lovelace — Sat, 20 Jul 2013 03:54:25 +0000

This…..is a masterpiece.

I truly hope Sony take note of this because it’s been a long time coming.