I am not saying that Sony’s stance with its consumers is the correct one- I am simply saying that an adversarial approach to consumer concerns does not often result in a dialogue. And certainly personal attacks on the character of any person- no matter their stance is ignorant and foolish behavior by and large.

Afterall what is there in us if we complain about, personally and professionally attack a company representative, and act generally like fools from keeping Sony looking at us all like a bunch of ignorant whiners…?

HearItWow has some points. There is no Home customer service, thus most troubleshoots are likely dealt with on your own. But I seriously don’t believe if “Sally” was having server trouble severely to the point that she can’t log into Home without proper knowledge that it’s her own internet connection or if “Jean” there were to complain how these items on Home are horrible to where it prevents he (or she) getting on Home.

However, most who “make noise when they leave” are the ones who usually continues to do so but manage to log in to Home in the process. My thing is, if you wish to make your noise, make it and move on. To continue to make that noise makes that person a whining infant.

I’m not saying Home is perfect, neither is Sony. What I’m saying here is people exaggerate their problems and their “existing” issues with the Sony servers. Home has been up for 6-7 years now, with the open beta being 4 years now. If one person has been logging in and STILL having issues with the servers for 4 years now, you don’t think something is entirely wrong with this scenario?

That’s my point.

So what of all the people who have had issues since the incident? Should they just sit silently and accept whatever Sony offers because you’ve had a good experience?

Nothing personal here, Jin, but this is the sort of subtle selfishness that there’s far too much of on both sides. Some of us have been having terrible issues with Sony’s servers. And the reality remains that There Is No Home Customer Service.

Many in the community are rightfully concerned about what will happen when (not if) their data gets corrupted. What will happen when (not if) they lose the ability to log in because the servers are overloaded. What will happen when (not if) users find ways to exploit the new setup. This is what smart consumers do. They ask questions. Some ask more politely than others.

One other thing to keep in mind is that none of us signed up for a cloud-based service. It’s absolutely Sony’s right to change the terms of the agreement, just as they booted the OtherOS function from the PS3, but they should expect a decent amount of backlash from customers when that happens. It’s an assumed risk that goes with the territory of making wholesale changes in a product or service.

Some customers will leave, most will stay. Some of those who leave will make noise on their way out the door, and some of those who stay will make noise as well. Smart companies take advantage of these situations to engage with their customers and try to address their concerns. We’re not seeing a lot of that from Sony, which is par for the course for them. That further fuels the complaints.

What I don’t understand is why people bother complaining or commenting about it at all, as neither constructive criticism nor complaints generate a response anymore.

I have always found that it is better to stay in the solution to any problem- to communicate without assumption or blame -to formulate and ask logical questions -to see what we as users can do to improve what we have- anyone can complain -but only a creative thinking person can make a suggestion as to what might work to actually help improve the system.

There are a lot of tech Savvy people on the forums- instead of ranting against the Sony Cyber gods it would be far more interesting to see some suggestions- and instead of the private server glitch underground- why are we not talking to Sony to integrate these needs into the framework?

Instead of new colors why doesn’t Sony create private servers that plus members can book time in? Why don’t plus members get more furniture slots -more club slots -more friend slots?

The colors are nice- don’t get me wrong -I love that they are finally gearing some of the plus benefits to us homesters… But I am holding out on a plus subscription til I see more benefits to the home going casual gamer. But I do want to reiterate that there are some cool benefits to this update. Tech savvy ppl know how to back up -so if you are scared of loosing stuff then do it.

Part of the great part of home is that it constantly changes- there is always something ever present to talk about- to weigh in with -thank you Jin for your take on it

However, I don’t visit the forums due to the lack of substance there.

Criticism and constant complaining about something you’re not precisely getting is two different things. On one hand, while Sony isn’t perfect (the re-skinning of the Hub, x7, some decisions on how they present their premium services to build a social bridge due to said “voices” of the community who can’t comprehend simple functions as “Ignore” and “Report”), they’ve shown that they can provide impeccable services. Many times, I’ve complained about certain features not implemented via PSN or even in Home, but I’m also not the one to boast on how Sony sucks and they are a crappy company, but continuing to support their products.

The fact is: if Sony has been really horrible to the most, the simple solution is to just not support their service no more. Just because their hard-earned cash has been spent for 4 years to complain about how Home sucks--as they say--and vow to never log in to the service, but only to do this several times more is no excuse to me; if you don’t like it, just leave.

Thanks for the feedback.

Thanks for the read Jin

Now in regards to them complaining about the PS+ Home updates, yup! People have already been complaining about something that they’ve been desiring for with the said PS+ users: more exclusive content. They get it, and then they are already complaining about what they PERSONALLY didn’t ask for.

It’s like when someone requests for four items of their desires, the provider gives you four and one extra but out of the four, it’s ALWAYS that one they will dislike, but yet it’s the EXACT thing they had requested.

It’s pretty pathetic. >8(

As far as some recent issues regarding to server issues on Home, many over-exaggerate their issues. I know this because, for me, my server experience on Home has been good.

I don’t blame the frustration of the lot, as I can be as well, but many go under this delusions of grandeur to state things that aren’t true to all but true to themselves.

It’s just frustrating enough for me to never go on the Sony Forums again. :/

I think trust is the main issue people are having here. I use 2 PS3’s and have seperate layouts for my Home spaces on one than the other so having control of my data taken away in that regard is pretty frustrating. But in that sense, I’m in the minority; so I should just be ignored? The next thing is the simple fact that as a PAYING user for Home, I no longer have back-up data available to me IF something goes wrong on Sony’s end. I think enough people can protest Sony’s idea of customer care that’ll tell you straight, it’s unlikely you’ll get the help you need if all your Home stuff goes *poof*.

That, I think, is the main fear here: what if, just “IF” we have another server meltdown and your FIVE YEARS of collected special event rewards are gone? Sure, they might be able to replace all your paid for products but the rewards -- you’ll never get those back if the data became corrupted.

Not just all this, but the problems the network (and specifically Home) has been suffering in the last few weeks has seen some sporadic oddities that have some worried too.