Comments on: What Does Sony Owe You?

By: Gideon

Gideon — Thu, 12 May 2011 15:33:20 +0000

“Does Sony owe its users of the PlayStation network a refund for lost time and access to their service?

No.”

Does Sony owe the users of the PlayStation Network something for their irresponsible handling of our sensitive data and their initial guarded and secretive reaction with that was going on in the beginning?

Yes. They… and they are delivering that with the free identity protection service for one year.

By: Burbie52

Burbie52 — Thu, 12 May 2011 14:31:30 +0000

I have heard that they intend to extend any and all paid subscriptions for the length of time that they have been down. If this is true, then the people who paid for them will have lost nothing but the time they couldn’t access them.

By: Stryctnin

Stryctnin — Thu, 12 May 2011 12:54:28 +0000

The PS Plus free for one month equals to $4.16. I’ve had this for a year now, thinking it would give exclusive Home items, extra services and exclusive demos of games. While, every now and then, it does give you a demo, the most it has been good for is offering discounts on PSN downloadable games and an occasional free game, usually a mini game which is 1.99 in price and not hardly worth playing.
Now, take into consideration that most people purchased their PS3 to go online with. Some purchased it just to go into Home. People have also purchased games to play online, some games can only be played online. Those people have lost money in this.
Also, there are subscriptions. Like the PS Plus, Qriocity, Free Realms and DC Universe Online. Qriocity is 10 bucks a month, Free Realms is 5 bucks a month and DCUO is 18 a month. If you subscribed to all these then this outage has cost you around 40 dollars, not including the cost of the DC game itself which is 60, plus the cost of the PS3 which is around 300 bucks now.
While the PSN is free this outage has cost consumers money and so far the only compensation we are hearing about is a month free of PS Plus. And as far as I’m aware they do not plan on compensating for the lost money people have paid for the subscriptions. I, for one, have called them and gotten the “No” thrown in my face.
I think that in their best interest and in order to save customers,because I’ve heard of a lot of people selling their PS3s and moving on, they should come up with something that would reimburse people in some way. It would be the proper thing to do to bring back lost customers and make the customers that have stayed feel better and it would take away the ruined reputation of their customer service.
But, as a business, they don’t have to do anything, the thing with thinking that way, though, is a business only succeeds and thrives with customers, unhappy customers can go elsewhere eventually leaving the business with no customers and no profit.

By: Burbie52

Burbie52 — Thu, 12 May 2011 12:26:31 +0000

I agree with you mouse, I would like something more usable than PS Plus will be to me. But as stated in my previous post and Mike in this one, they don’t owe me anything really so I will take whatever they give and smile about it. I think that Sony has learned a lesson from this and being as this is any company’s worst PR nightmare. I think they will probably hire some people in their customer services department to help handle this mess and its aftermath. They do need help in that part of their business, just ask someone who has lost a virtual item in Home, they will tell you how hard it is to get any answers. That said, I think they are doing the best they can in this unprecedented situation.

By: backarch

backarch — Thu, 12 May 2011 05:51:26 +0000

just let them do an update that makes my ps3 backwards compatable and i will be giddy! they can keep the plus.

By: Travis-Travis

Travis-Travis — Thu, 12 May 2011 05:21:35 +0000

Frist

What does Sony owe me? Nothing. I can’t type out the addresses I’ve used on my PSN account, but needless to say, they’re naughty and wouldn’t lead you to much irl. Now, my friends who actually followed the terms of service…

Seems like giving out PS Plus is a way to let people demo it in the hopes that some people will pay for a year of it in the future after trying it--a sort of way of recouping losses. Not exactly the repayment I’d like. I got my internet service in the first place literally for the sole reason of playing games online with a friend. Not having that ability… well, might as well call home and ask if they got my old Nintendo 64.