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Last week, after many months living in the house, the maintenance supervisor dropped by the house and presented us with a gift: a framed certificate stating that we have a Energy StarĀ® certified home. The gift was a nice gesture, but it got me thinking about how important it is in customer service to make the right gesture not just a nice gesture. If you are going to make the investment in customer gifts, it behooves you to make sure that you are giving a gift that your customers actually want. The ultimate form of customer gift is one that is customized to the customer’s individual preferences and desires. However, even non-customized gifts should be mass-customized to what you know about your customer base. Ironically, to give an example of customer gift giving done right, I need go no further than our same builder. When we closed on the house, we were presented with a nice outdoor doormat with the initial of our last name.

It was a gift that fit the relationship between us and the company and that we almost certainly needed.
In the absence of a truly personalized gift, it was a thoughtful gesture that was also the right gesture because it added value to our lives (one less thing we had to buy for our new house). So needless, to say it's an exciting time in the Biel-Timberlake household and Justin and Jess are being flooded with gifts in preparation for the arrival of their new addition. Several sources have reported that one of those gifts came from Justin's first serious girlfriend, Britney Spears, and the gesture has sparked a debate as to whether or not it's kosher to buy presents for your ex and his or her new flame. From items to make heart-shaped food, to romantic gestures in the form of mugs, pillow cases, sunglasses, ice cubes etc, you can find some pretty nifty gift ideas here that won’t break your budget. Few companies do gifts beyond the typical branded swag like pens and hats; even fewer companies have the budget allocated to do multiple gifts.
It was a nice gift, a useful gift, and customized enough to give it a hint of personalization.

Make sure the the gift you give sends the right message and makes the impression you want it to make. Following the red heart theme, these heart-shaped sunglasses is a great spring time gift for a lovely, sassy girl. This elegant white mug with a lovely golden heart on it could be a nice gesture for both him or her.

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