Initiating a disc/tape request
Disc/tape requests can be initiated by the customer through the DS-Client, or by the DS-System administrator.
Customer (DS-Client) initiated request
Customers can issue disc/tape requests on demand. These requests can be either for a snapshot of the latest generation of a backup set or selective files from a backup set.
Once a customer sends the request, it is added to the DS-System’s Disc/Tape Orders list (Disc/Tape menu > Generate). You must now write the requested data to the disc/tape buffer.
Service provider (DS-Operator) initiated request
This option allows the service provider to generate a snapshot of the latest generation of a backup set from the DS-System side.
1. Customer contacts you to request a disc/tape and specifies which backup sets to include.
2. You initiate the disc/tape request using DS-Operator by selecting the requested backup set in the Customers tab.
3. Right-click and select Disc/Tape Request.
4. Type the customer's name, phone number, and address information, then select the media, and click OK.
5. The request is added to the Disc/Tape Orders list (Disc/Tape menu > Generate). You can now write the requested data to the disc/tape buffer.