Importing a DS-Client account
Any DS-Client account that has been successfully exported can be imported to a new customer account on the same DS-System or to a different DS-System.
Before you begin importing:
• Before you import, you must create a target DS-Client account on the destination DS-System under the required customer account.
IMPORTANT: The new customer account must have the same account encryption key (including the same encryption strength) as the original.
To import the DS-Client data:
1. On the destination DS-System's Customers tab, browse and select the target DS-Client account.
2. On the DS-Client menu, click Import DS-Client. The Import DS-Client dialog box appears.
3. Select the source path where the DS-System can import the DS-Client data.
4. Click Start. This process will copy the backup data to the DS-System.
• If DS-System can find a storage location on the same volume as the specified path, a popup dialog box appears:
– The Move option is faster, but the data (not including library files) will be moved to the one storage location. Therefore the storage distribution may not be balanced after import.
• If the logical size (available to DS-System in the storage location) is less than the data being moved, a warning appears. There is enough physical space because the move process is just renaming files in the storage location. However, DS-System will not put new files into that storage location if DS-System has no available logical space.
• If DS-System cannot find a storage location on the same volume as the specified path, a popup dialog box appears. If you click Yes, DS-System will automatically balance the import of data among all its storage locations for the DS-Client account’s storage group.
5. On the old DS-System, select the migrated DS-Client account. On the DS-Client menu, click New Registration Info. The Enter New Registration Info dialog box appears.
6. Type the new information. The customer will see this when trying to connect to the old DS-System.
7. Inform your customer of their new DS-Client number, and have them update their DS-Client configuration with the new DS-Client number and DS-System IP address.