Backup from the Cloud (Salesforce.com)

This article contains important information about the Backup from the Cloud (Salesforce.com) backup set kind.

NOTE: Salesforce and Salesforce.com are all trademarks of salesforce.com, inc. and salesforce.com. These trademarks, related terminologies, and their accompanying screenshots (if any) are used solely for the purpose of describing expected configuration and/or behavior to ensure proper use of the software described in this document.

IMPORTANT: To minimize the number of API call counts made a restore process, select the Use Bulk API restore option in the Restore Wizard when you are configuring a restore activity for Salesforce.com data in DS-Client.

Salesforce.com balances transaction loads by imposing two types of limits on API calls:

When a call exceeds a request limit, an error occurs. If your Salesforce.com account exceeds the specified limits, errors can occur in DS-Client.

For more detailed information on API usage limits, see Salesforce.com documentation. You can also contact Salesforce about modifying the API limits associated with your account.

If you need to change your Salesforce.com password, you must obtain a new security token. You can request the security token from the Salesforce.com website (Setup > My personal information > reset my security token). All existing Salesforce.com backup sets must be updated with the new credentials (username, password, and security token).

During a table-level restore of a Salesforce.com backup set, the restored records might be duplicated if the same tables are restored multiple times. To avoid this issue, do the following:

• To prevent duplicate records in all tables except the Case and Contract tables, select the Detect duplicate records by name comparison restore option when performing a table-level restore.

• To prevent duplicate records in the Case or Contract tables, manually delete the entire contents of the table before performing the restore.

NOTE: Records in the Case and Contract tables are not identified by name but by unique IDs that are incremented automatically. Duplicate records in these tables cannot be detected by name comparison.

When you are configuring a restore activity for Salesforce.com backup sets that have been written to BLM Restorable Images or Disc/Tape media, the Original location option will be unavailable in the Restore Wizard. This is because these media have been written without the credentials to the original backup target server (Salesforce.com database).

When configuring a restore of Salesforce.com data from these media, select Alternate location in the Select restore location screen to specify the restore target, so that you can then provide the credentials required for accessing the restore target in the Specify Credentials screen.