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We have a couple of non-working Casablanca Hunter fans that haven't worked right since they were installed.
Do yourself a favor and don't end up like me with defective non-working MADE IN CHINA fans that we paid a lot of money and paid even more for installation. 16, 2016Satisfaction RatingFrom doing research, I knew the switch was broken and I needed to fix it or replace it.
I called Hunter, gave them the model number and was told they no longer stock parts for that model. Furthermore the switch was located within the motor and could not be fixed period, that no universal switch would work, and my only option was to buy a new fan. They gave me their "friends and family discount" and said I would need to order from their site. I did more research after seeing Hunter fans were very poor quality compared to mine purchased 20 years ago.
Turns out fixing the fan was a 10 minute job after locating the right universal switch from a local fan store. 18, 2016Satisfaction RatingSeems Hunter's engineers have miscalculated the maximum, possible reset current draw through their current limiter.
Seems "status quo" (as in the number of lost customers has not exceeded our costs to redesign) still reigns at Hunter.Helpful?YesNojay of Virginia Beach, VA on Jan. 17, 2016Satisfaction RatingI've owned Hunter Fan models 21068 and 25744 with remote control models 27185 and 27157 for well over a decade. The past three-four years, the remote controls for lighting fixtures steadily deteriorated by uncommanded dimming, uncommanded activations, not responding to the remote commands, and disabling the pull chain controls (requiring pulling circuit breakers to shut off power to the appliance). Over the years, I've contacted Hunter a couple of times with nil success in resolving the problem.
Spent several dollars on a Hunter replacement remote control only to discover the newer remote technology wouldn't work with my models. So I'm going to remove the malfunctioning remote control hardware and try to go back to the manual chain pull mode. 28, 2015Satisfaction RatingOver the past five years, I have installed over 15 ceiling fans, and I have had more problems with the Hunter brand. 13, 2015Satisfaction RatingBought 7 Hunter ceiling fans from Menards a year ago and had an electrician install them. Three had to be returned initially after installing them because the light kits didn't work. Menards says to call Hunter but they aren't open on the weekends or available to the working population to solve the problems on the weekends. Please send us in a copy of the receipt and we would be more then happy to get this sent out to you under the warranty." I sent them the receipt and mailing address.
When I was trying to find information on what could be wrong with the lights, I came across this post on Consumer Affairs and braced myself for having issues with Hunter. I called and they agreed to send me a new switch but after waiting 4 days we got it and it does not work either. 27, 2015Satisfaction RatingMy husband and I purchased all new ceilings fans when we purchased our house in December 2012.
But, all power to the rest of the room remains.) We had an electrician come out, he couldn't figure it out. 21, 2015Satisfaction RatingWe bought four Hunter ceiling fans in 2013 from Menards on a new construction project for our home and about two years later, we went into our son's room and smelled something.
That night I kept looking around and found the smell was from the ceiling fan and upon taking it apart saw where the wattage limiter was melted and had charred the top of the cover of the fan also. After reading that this was not a uncommon problem I just bypassed the limiter and it is working today. I am going to wait a little bit longer to make sure that fixes the problem and then take it out on the other three Hunter fans before we have any more problems.Seems crazy unsafe and a hazard.
I didn't contact Hunter because I didn't want to go through what everybody else is talking about and it was out of warranty but they need to do something about. 14, 2015Satisfaction RatingI've had a terrible experience with Hunter that's now in its second month. They attempted to troubleshoot, though I've dealt with enough fans I knew the motor inside the housing was blown. I took the fan down and replaced the wiring harness, and of course the light still works but the fan is still out of commission.I called Hunter and they now explain step 2, to send me a second wiring harness. The supervisor said ok, ship us the old motor back so that we know it's no longer in use, I asked about postage and she said that's on my dime. I know they hope I just go away, but I promise I won't because this is just not good business management.

I would like a tech to come out if they don't believe me, or a new fan not refurbished sent to me. 12, 2015Satisfaction RatingI purchased a high-end ceiling fan with wireless remove for fan-speed and light switch. We have been awaken in the middle of winter to find the fan blowing down on us while turned on high. I cannot count the number of times we have come home to find our fan's light on or the fan running on high. I contacted customer support and they shipped a new controller out but it did the same thing as the old one. In order to do so required the fan blades to be removed and a hub to be taken off and wires to be unattached and new ones reattached. If you are wise, you will NEVER purchase a Hunter Fan.Helpful?YesNokelly of Newark, OH on Nov. 11, 2015Satisfaction RatingI am extremely disappointed that Lowe's would sell fans from a company that clearly doesn't care about its customers.
I contacted customer service due to a faulty current limiter (which is a BIG problem with their fans, just Google it). I was looking to purchase a replacement part and was met with a very unprofessional and unhelpful service representative. I don't understand why a company with such a big issue with faulty current limiters wouldn't have a replacement part.
Ironically I had the same issue with a Harbor Breeze fan (which I believe is the very same company) and they were very professional and courteous, and helped me with the issue. Installer attempted to assemble the fan (which took over one hour for an experienced installer). I had to drive to the retailer and get the retailer to exchange the defective part with another part from a new Hunter Fan box on the shelf. No matter, they were not willing to compensate me in any way for the trouble with their defective product.
They told me I should have waited 'til their offices were open and had them ship out a replacement part. Any other company would have offered a discount on a future purchase of another fan, or compensated monetarily for my trouble with the fan. 12, 2015Satisfaction RatingI have a Hunter model 52063 ceiling fan that recently failed - motor went bad (won't spin up and is blowing wiring harness module capacitor).
After the last contact outlining the motor failure CLEARLY we were sent a MOTOR HOUSING - no motor just the exterior trim (this after we CLEARLY requested a new motor and wiring harness).
When we called back after each level of failure the techs were unable to reference the contacts even though the numbers as given by Hunter staff were given to them. My wife dealt with this process up until the fifth contact at which time I got directly involved. When I called in on the fifth contact I requested a new motor and a wiring harness with a capacitor.
I was told by the initial tech "ASHLEY" that they did not send out motors as a replacement part. I demanded to speak with her supervisor at that point and after a five minute delay I was told she "was in a meeting" (this was at 4:00pm on Saturday).
I was made to give PO # of the most recent contact despite referencing the last consumer contact number as given by Hunter on the fourth contact. The floor supervisor then said "oh I see this is the fifth time you've contacted us" (all of a sudden they could track our contacts after the lower level techs could not).
I voiced my displeasure and frustration and demanded either a replacement motor and a new wiring harness with capacitor or a refund.
The supervisor then stated - "you will have to disassemble the fan and mail it back to us." I stated, "This is totally unacceptable.
I have a fan that has failed under a limited lifetime warranty and you will not send out replacement parts to honor your warranty?" She then stated "you'll have to disassemble the fan and give us the stickers on the inside of the fan.
I will send you email and a mailing to get this but you will also have to provide proof of purchase." Why does Hunter make the warranty so consumer unfriendly. 11, 2015Satisfaction RatingI bought an expensive Hunter ceiling fan from Home Depot in July of 2013.
When the fan stopped working in June of 2015, I spent months trying to get an answer from Hunter regarding the "Lifetime Guarantee". Per Hunter, "It doesn't sound like it could be a motor problem so therefore, it's not under guarantee". So now - in my kitchen - the most used room of my house - I am stuck with 3 DIM, energy sucking, heat outputting incandescent bulbs.

Great planning Hunter.Even when I asked if it could be bypassed, they said "We would never tell you how to modify our product to void a warranty." I told them, I could care less about the warranty!! 3, 2015Satisfaction RatingI just spent 2 HOURS on the phone trying to get service for my Hunter Ceiling Fan! After being transferred to 5 different phone numbers, having to repeat my story to many employees and been bounced back and forth between departments in Canada AND USA, I still did not get the service I am expecting to get when I buy Hunter products in Canada.
I have bought many ceiling fans from that company over the last 10 years and I still have 4 in my current house. Two weeks ago, I bought a new one (Model 53165) for my living room and I simply wanted to change the light kit because the one that comes with the Allendale model (40W) is not bright enough and does not suit my needs. After spending these two frustrating hours on the phone, I still couldn't get the right person in the right department to place my order. Robert ** From the Technical Support in Indiana, finally told me that we, Canadian people who buy ceiling fans in CANADA, CANNOT order parts through Hunter, because they are not allowed to ship stuff in Canada.
Robert ** Said that the only way to order parts is to find a dealer who can place the order for us but we will have to pay the duties and the money exchange for US money!!!
I have called 4 different places near my house where they sell ceiling fans and none of them were able to help me getting that part.
I had an electrician out to troubleshoot and the problem is in the switch housing assembly.
I contacted Hunter Customer Service and was informed the fan has been discontinued and no more replacement parts are being manufactured and no light switch housing assembly was available.They offered me and friends and family 45% discount to buy a replacement fan, but of course I need to purchase 2, as the 2 original fans are in the same room within 12 feet of each other. Another slap in the face came when they sent the 45% discount code to my email and it had an expiration date that required me to use it within 48 hours! I called and they immediately sent me another module without question and said that this usually happens on this model #20714. Home Depot sells the replacement switches for these fans -- why do you think they have them in stock?
A couple of days later, when I turned them on, the other two bulbs in the same fan "blew" (the second fan is still symptom-free). When I replaced the bulbs, I realized that only one was bad; the other two were still fine -- the light bulb sockets simply weren't getting any power -- the other two bulbs were not blown after all.
The fan still seemed fine, and would run at all speeds.A bit of Internet searching pointed at the wattage limiter.
It's marked "Y59 R 130C" in black dot-matrix ink on the top line of one side, and "B03 26836" on the second line (so, apparently, the second line identifies the fan model #). The back side, which is impossible to read without removing it from the light fixture, says "Limitor" in one circle, and "14 T160" in another. These are embossed in the limiter's white plastic housing.I cut both wires (pink and white) as close to the limiter as possible, stripped them, twisted them together and put the smallest wire nut I could find on them, and put it all back together.
I use this fan with three 25-watt incandescent bulbs, so "max wattage" is a non-issue for me. As I said, for me, it's a non-issue, so I assume I'm safe in bypassing a limiter for a limit I'll never hit.Hunter doesn't sell just this part -- they required that I buy a new light kit.
The bottom line is that my fan's lights ARE now working correctly (and the fan itself, which WAS still working correctly, CONTINUES to work correctly), and I managed to bypass Hunter's overpriced attempt to over-sell me replacement parts. I am not recommending that anyone else make this modification to their fan; I am merely recounting what happened to work for me. May cause headache, dizziness, blurred vision, dry mouth, hives, or satisfaction in knowing you solved your problem.
They don't stand behind their products, you can't get a response from them and it appears nobody answers the phone. With the last purchases during the past two years, they have failed more than once, and just last week there was a fire in the light kit in my tenant's kitchen.
Luckily they shut off the power so the damage was limited to the light fixture and the fan. It's so disappointing to spend all that money on a beautiful fan only to be having problems already!! I will attempt to follow up with the company but from what I'm reading it doesn't seem that this company stands behind its products.

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