Troubleshooting VRA Problems

VPG Syncing Takes a Long Time – Network Problems

Check the network. If the firewall configuration is modified, the VRA TCP connections have to be reset. After a VRA disconnect and reconnect the system can wait for up to fifteen minutes before syncing the sites after the reconnection.

Host is Not Displayed in List of Hosts in the Create VPG Wizard

If the installation of a VRA completes successfully, but the allocation of the IP takes too long, when attempting to specify the host to recover a VPG, the host where the VRA is installed does not appear in the list, you have to uninstall and then re-install the VRA.

VRA Crashes During Promotion

If a VRA is promoting data to a recovery virtual machine and the VRA fails, the VRA starts up automatically but you might have to restart the virtual machine manually and then the promotion will continue.

Cannot Install a VRA After Uninstalling a VRA on the Host

Uninstalling a VRA sometimes leaves a zagentid folder and you cannot install a new VRA, because of an old, unused, zagentid folder. Delete the zagentid folder manually.

Note:

This only happens if a file was manually added to the zagentid folder.