Lifecycle Support Summary
The following table shows the level of support supplied by Zerto for each version.| Service/Support Level | General Support PHASE | Technical Guidance PHASE | End of Support Life (EOSL) |
| Maintenance Updates and Upgrades | Yes | No | No |
| New Bug Fixes | Yes | Critical issues only | No |
| Critical Security Updates | Yes | Yes | No |
| Issues Relief | Yes | Yes | No |
| Support for New Platform Releases | Yes | Best Effort | No |
| Submitting Support Requests | Yes | Yes | Best Effort |
| Knowledge Base Access | Yes | Yes | Yes |
| Forums | Yes | Yes | Yes |
| Access to Documentation | Yes | Yes | Yes |
*Customers may always submit a new feature or enhancement requests and these will be considered for future releases. | |||