ZVM0020

Alert Name

Agent installation failed

Alert Category

Zerto Virtual Manager

Severity

Error

Message Displayed

Failed to install the agent on host: {0}. {Reason}

Or

Failed to install the agent on host:{0}. Failed to create the install directory {1}.

Or

Failed to install the agent on host: {0}. The Hyper-V agent install package with name {1}, is not found.

Or

Failed to install the agent on host:{0}. VRA is not installed. Install the VRA, then retry.

Or

Failed to install the agent on host:{0}. An error occur when extracting the install package. Check the SCVMM user permissions on the host.

Or

Failed to install the agent on host:{0}. Failed to upload the install package to the host. Check the connection between the host and ZVM ({1}).

Possible Causes Possible Resolutions

Agent installation failed on host.

Check the reason for the SCVMM job failure.

Agent installation failed due to failure to create installation directory.

Agent installation failed due missing Hyper-V agent package.

Agent installation failed due to policy issue.

Agent installation failed due to failure to extract the installation package.

Check the SCVMM user permissions on the host.

Agent installation failed due to failure to upload the installation package.

Check the connection between the host and the ZVM.