Recovering Files and Folders

The procedure to recover files and folders involves the following steps:

1. Mounting the Disk that Contains the Required Files and Folders
Note: While the disk is mounted:
If you start a live failover or move, Zerto Virtual Manager forcibly unmounts the disk so the live failover or move can be performed.
(On-premise environments) Scheduled retention processes do not start.
Manual retention processes fail.
You can perform a test failover or clone.
2. Downloading the Files and Folders from the Disk
Note: When downloading, you may see grayed out files. These grayed out files are not supported files, and therefore cannot be selected. For a list of unsupported files see Zerto Virtual Replication - Interoperability Matrix for All Versions.