ZVM0019

Alert Name

Agent disconnected / Failed to open channel

Alert Category

Zerto Virtual Manager

Severity

Error

Message Displayed

Agent on host {n} is disconnected. Contact Zerto support.

Or

Agent on host {n} is disconnected. {reason}

Or

Failed to open a channel for the agent on host {0}. Please check the SCVMM connection, or check the reason for the job failure.

Or

Failed to install the agent on host:{0}. Failed rename agent executable, after unzip. Package might be corrupted. Contact Zerto support.

Possible Causes Possible Resolutions

Agent channel disconnected with a pull request timeout.

Contact Zerto support.

Agent disconnected.

Check the SCVMM connection or the reason for the job failure.

Agent failed to open channel.

Agent not accepted, failed to open channel.

Agent executable is missing due to corrupt package.