Lifecycle Support Summary
The following table shows the level of support supplied by Zerto for each version.Service/Support Level | General Support PHASE | Technical Guidance PHASE | End of Support Life (EOSL) |
Maintenance Updates and Upgrades | Yes | No | No |
New Bug Fixes | Yes | Critical issues only | No |
Critical Security Updates | Yes | Yes | No |
Issues Relief | Yes | Yes | No |
Support for New Platform Releases | Yes | Best Effort | No |
Submitting Support Requests | Yes | Yes | Best Effort |
Knowledge Base Access | Yes | Yes | Yes |
Forums | Yes | Yes | Yes |
Access to Documentation | Yes | Yes | Yes |
*Customers may always submit a new feature or enhancement requests and these will be considered for future releases. |