Lifecycle Support Summary

The following table shows the level of support supplied by Zerto for each version.
Service/Support Level General Support PHASE Technical Guidance PHASE End of Support Life (EOSL)
Maintenance Updates and Upgrades Yes No No
New Bug Fixes Yes Critical issues only No
Critical Security Updates Yes Yes No
Issues Relief Yes Yes No
Support for New Platform Releases Yes Best Effort No
Submitting Support Requests Yes Yes Best Effort
Knowledge Base Access Yes Yes Yes
Forums Yes Yes Yes
Access to Documentation Yes Yes Yes

*Customers may always submit a new feature or enhancement requests and these will be considered for future releases.