Zerto Diagnostics Utility

Troubleshooting : Zerto Diagnostics Utility

The Zerto solution includes a diagnostics utility to help resolve actual and potential problems. Using the diagnostics tool, you can do the following:

■ Collect logs to help Zerto support resolve problems. The Zerto Virtual Manager must be running on each site for which you want logs. See To collect logs for Zerto support to use when troubleshooting:.

■ Collect local Zerto Virtual Manager logs. Use this option if the Zerto Virtual Manager is not running. See To collect local Zerto Virtual Manager logs when the Zerto Virtual Manager is not running:.

■ Check the connectivity between Zerto components. See “To check connectivity between Zerto Virtual Manager components:”, on page 136.

■ Export VPG settings to an external file and import these settings.

■ Reconfigure access to the Microsoft SQL Server that is used by the Zerto Virtual Manager. This database was specified during the installation of Zerto. See “Reconfiguring the Microsoft SQL Server Database Used by the Zerto Virtual Manager”, on page 142.

Note: A separate installation kit is available for download from the Zerto Support Portal downloads page that installs the Zerto Diagnostics utility as a standalone utility on any Windows machine that has Microsoft .NET Framework 4.7.2 installed.