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Welcome to A Day in the Life, where we take you behind the scenes at JetBlue to learn more about the important jobs that work in concert together to run a major airline. When asked what she might do after JetBlue, she tsks at the question and says, “I’m a lifer.” She believes that she’s grown a great deal during her decade-long tenure at JetBlue and looks forward to continuing to mature alongside the airline. This time, we visit with Rachel on our Airport Operations team at JFK who have one of the most customer-facing jobs at our airline.


She is jokingly called the mayor of JetBlue at JFK because she says hello to everyone and almost every crewmember walking by, no matter how busy, waves hello to her. She celebrates 11 years with JetBlue this January, almost as long as JetBlue has been flying the skies.
She worked for United at Terminal 6 at JFK and saw a little airline in the corner with a single ticket counter.


She observed JetBlue’s growth and its friendly customer service that resonated with customers and knew it was somewhere she wanted to work.



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