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18.03.2015 admin
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It has been fired to such a temperature that allows it to cope with freezers, microwaves, dishwashers or fan ovens and has a glaze so tough it won't crack, glaze or scratch. All products are shipped via our carriers YODEL or Royal Mail and should reach you within 5 to 7 days of you placing your order with us. If you need your order quickly and it is to be shipped to a UK mainland address (England, Wales and S cottish Lowlands) you can pay extra to ensure next day delivery on items we have in stock.
If you need your delivery to arrive on a Saturday we would be happy to arrange this for you however there will be an additional carriage charge to pay - call Jon on 01275 842883 for details.
If you would like your order gift wrapped please select this option on your order form, indicating the occasion your loved one will be celebrating.
Any return of goods is done so at the customers cost - a refund of postage will be given if the goods, when inspected, are proved to be faulty or incorrectly sent.

There will be an administration fee of £5 in respect of any orders cancelled within 14 days of being placed. When you have received your kitchenware please e-mail us to confirm - we like to know that you have received your goods and are happy with them. If you have ANY problems or are worried about delivery contact us and we will do what we can to help. We operate a no quibbles 14 day returns policy - so if when your kitchenware arrives it is not as expected, all we ask is that you return the item to us in a re-saleable condition and in undamaged packaging.
If you wish to return your kitchenware to us because it is damaged we require you notify us on the day of delivery that there is a problem and indicate whether you want a replacement or a refund. We hope you do not have any problems but should you have experienced any hicups whatsoever in your dealings with us please let us know. We will gift wrap your kitchenware and attach a gift tag with a personal message from you to the recipient.

We stringently check out all the kitchenware we sell however we acknowledge that on occasion an item might slip our net. Unit 6, Old Mill Road Industrial Estate, Old Mill Road, Portishead, Bristol BS20 7BX, UK. We therefore promise that if within 14 days of receipt of your order you are not entirely satisfied you can return it and providing it is unused and in it's original packaging we will give you a full refund or exchange it for another product. We will acknowledge any complaint within 24 hours of receiving notification of it and endeavour to deal with all complaints within 14 working days of acknowledgement.
Should parcels go missing we will of course be happy to provide you with proof of dispatch.

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Rubric: Home Kitchen Store


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