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15.02.2014 admin
Minimum quantity for "Venn 28cm Purple Casserole with Lid Neoflam Nonstick Ecolon Cookware" is 1.
Minimum quantity for "Amie Green 28cm Frying Pan 11" Neoflam Nonstick Ecolon Fry Pan Cookware" is 1.
Minimum quantity for "Amie Red 28cm Frying Pan 11" Neoflam Nonstick Ecolon Fry Pan Cookware" is 1. This item will be sent through the Global Shipping Programme and includes international tracking. We have a no quibble, hassle-free, returns policy so you can buy in confidence every time you shop with us. You have 14 days from receipt of the item (the delivery day) to notify us that you wish to return the item. You will be responsible for the return delivery costs and for the safety of the item until we receive it. Upon receipt, we will refund you as promptly as possible, but usually within 5 working days of the goods being received by us.
Alternatively, you may wish to exchange your item for something more suitable, in which case, the above applies but instead of refunding your order, we will credit the amount you paid towards the cost of the replacement item.
We will replace the item or if a refund is required, we will refund the total amount originally paid to us at time of purchase excluding the cost of additional services such as expedited delivery or gift wrapping.
If the item develops a fault after this deadline and within the first 6 months, please let us know in writing as you may be entitled to a refund, replacement or repair. If, by chance, you receive a wrong item you are required to notify us within 7 days from receipt of the item (the delivery day).
NOTE: If a refund is required then we require you to use the eBay resolution centre to process the return and refund.


Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. By clicking Confirm bid, you are committing to buy this item from the seller if you are the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. By clicking 1 Click Bid, you are agreeing to buy this item from the seller if you're the winning bidder.
Your use of this website constitutes acknowledgement and acceptance of our Terms & Conditions. If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag. To arrange a return, please contact us first either by phone or email with your reason for the return and include your full name, order number and email address.
It must be returned to us within 7 days of our acceptance acknowledgement and you have a duty to take reasonable care of the item. We advise you to package the item adequately for safe transit and to acquire a proof of posting.
If there is a difference in price, we will either refund if the replacement is cheaper or ask you to pay the extra if it is more expensive than your original purchase.
If the item needs to be returned to us, we will provide you with a freepost returns label (we will advise you of this beforehand). We will despatch your correct item to you straight away at our cost and we will provide you with a freepost returns label so you can return the incorrect item at your convenience within 7 days of our acknowledgement. The 'Return this item' link is displayed on the View Item page and in My eBay ('Won' view). Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.


By clicking Confirm bid you commit to buy this item from the seller if you are the winning bidder. Import charges previously quoted are subject to change if you increase you maximum bid amount. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We will refund the total amount originally paid to us at time of purchase excluding the cost of additional services such as expedited delivery or gift wrapping.
In any case, we will only issue a refund or process an exchange when we are in receipt of the returned item. We realise that returning damaged or faulty items is a hassle for customers so, where at all possible, we prefer photographic evidence of damaged or faulty items to avoid this. If the item is delivered to you damaged, please instruct the delivery driver to make a record of this on their paperwork (where applicable) and notify us within 7 days from receipt of the item (the delivery day). In the case of items that have arrived broken, we also need a photo of the packaging so we can make a claim to the courier. If we decide that a damaged or faulty item needs to be returned to us, we will provide you with a freepost returns label (we will advise you of this beforehand).



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Comments

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