Impact assessment
PAYE repayment telephony lines closure
HMRC’s screening equality impact assessment of the PAYE repayment telephony lines closure.
Documents
Details
HM Revenue and Customs screens all policy changes for equality impacts on groups sharing protected characteristics, and to identify any appropriate mitigations, as required.
This is in line with our commitments to the Equality Act 2010 and our Public Sector Equality Duty (section 149 of the Equality Act) and our Northern Ireland Equality Scheme commitments to publish our impact assessments.
Published 19 October 2023
Published 19 March 2024