Screen protector, headphones, genuine lightning bolt cable and charger and a SIM release key. If for any reason you are unhappy with the product that you receive, we offer a 14-day money back guarantee.
This item will be sent through the Global Shipping Programme and includes international tracking.
All of our products are graded and the cosmetic condition will be specified in listing with a description of what to expect. Grade A++ a€“ will look almost brand new a€“ Grade not determined by the age of the handset.
Grade A+ a€“ 1 or 2 isolated, very small signs of wear and tear a€“ Grade not determined by the age of the handset. Grade B Good a€“ medium signs of wear and tear with a few marks and scratches a€“ Grade determined by the age of the handset. Grade C a€“ heavy signs of wear and tear with scratches, scuffs, chips and cracks (no cracks on the screen) but generally these can be hidden with a screen protector and a case a€“ Grade determined by the age of the handset. If your standards aren't met by one of our handsets, this is absolutely fine, you're an exception to the rule and you are welcome to return within 30 days for a full refund. Upon receipt of an order, if you are unhappy with any aspect, then we are more than happy to help resolve this for you and you have 30 days to cancel the purchase from this point. We take fraud or attempted fraud very seriously and work closely with PayPal and the authorities to ensure that this doesna€™t occur.
It is the buyera€™s responsibility to ensure that the address which is entered into eBay is correct and full.
If the address you have entered is undeliverable and the package is returned to us then the item will be held in lost property for a period of 3 months. Due to the majority of our overseas delivery methods requiring a signature upon receipt, we regret that it is not possible for us to ship to a PO Box address.
The buyer is responsible for any import duties or tax relating to a purchase which is made. In the rare event an order doesna€™t arrive, then we adhere to Royal Maila€™s terms and we cannot accept a claim for loss unless at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
If a product is found to be faulty or defective through no fault of your own within 30 days of purchase we will offer a replacement or a full refund upon receipt of a return. Refunds are processed within 3 working days of receiving a return, exchanges are processed within 7 working days. Please also note that exchanges are subject to stock availability and we reserve the right to refund you in full if we are unable to facilitate your exchange within 7 working days. Products returned that are no longer in the original condition due to accidental, intentional or water damage will not be replaced or refunded and will be returned to the address details held on file. Malicious or fraudulent returns will be reported to the authorities, Action Fraud and eBay. Unclaimed returns will be held for 3 months, after this period we reserve the right to dispose of any return and any warranty policy is void.

All fully working and tested handsets are offered for sale with a parts and labour warranty as specified on the listing. The colour, memory size and Network lock will be as per the original order unless stock limitations require us to offer you an alternative and this will be agreed by you. This is not an insurance policy and if any fault has occurred as a result of misuse, accidental, intentional or water damage then the warranty will become void and you will be contacted. If your return is under warranty, then as per our warranty terms and conditions, you are liable for the postage cost both ways. Warranty returns are subject to the same time-frame as an exchange, which is 7 days and are subject to stock availability.
Warranty returns that do not have a like for like replacement will be credited and this credit can be used towards a purchase of equal or higher value with the remainder paid by card or PayPal.
We only entertain claims that have not been subject to any third party intervention nor a repair undertaken by yourself. Under no circumstances would we offer a partial refund upon receipt of a complaint in terms of functionality or cosmetic condition.
The majority of our handsets are sold under the Marginal VAT Scheme for Second-Hand Goods, unless otherwise stated.
These sales are subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. If you would like an invoice with our VAT information then this can be provided but please be aware the value of VAT will show as zero if the product(s) you have purchased were sold under the marginal scheme.
Whilst we will endeavour to accommodate a buyera€™s request, we are not obliged to and any request can be considered a change to the terms and conditions of the sale on the buyera€™s behalf.
If you change your mind and would like to return your item then you can do so within 30 days for a refund or exchange. You can contact us via eBay message or telephone on 01271 553 553 or 0800 270 7201 should you require any assistance at all. Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.
Will usually dispatch within 1 working day of receiving cleared payment - opens in a new window or tab. We’ll have more to follow in a full review plus more pictures to show when our white iPhone 5c case arrives next week.
This item may be a floor model or an item that has been returned to the seller after a period of use. Very good to excellent condition based upon the age of the handset a€“ Grade determined by age of the handset.
Just send us a message within 30 days of receipt and proceed to return the item to us for a full refund. If upon thorough investigation, PayPal deem a transaction to be potential fraud then they may take the decision to either contact the buyer for more information or reverse the funds back to the originating funding source. We regret that we cannot change or amend the address after purchase and so please do not ask us to do so.

If we are unable to achieve contact within this time-frame then the item may be disposed of. If we receive an order containing a PO Box address then we will contact you to advise that the transaction will be refunded.
We do not have access to the import duty rates which relate to a particular Country, nor can we amend Customs or invoice information to suit.
This warranty covers the cost of parts and labour to either repair or replace your warranty return with a like for like model. We aim to repair or replace the item as quickly as possible but lead times will depend on the availability of stock whether they be parts for repair or complete handsets for exchange. If you are unhappy with the item you have received for any reason, please contact us within 30 days and return for a refund or exchange.
If you are purchasing on behalf of a VAT registered company please note there is no VAT to be reclaimed.
Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.
Contact the seller- opens in a new window or tab and request a postage method to your location. We were really curious about the iPhone 5c and the polycarbonate back we’ve heard (and seen) so much about, we just had to get our hands on it.
The stock wallpaper colour, plus the blue plus iOS 7 just feels right (damn it I sound like an Apple commercial). If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We grade our handsets accordingly based on the market research we have conducted from a vast array of people from different backgrounds, age groups and income levels.
We apologise for any inconvenience that this may cause but maintain that it is necessary to protect the safety of all eBay members. If you contact us prior to dispatch with regards to an incorrect address then we will do our utmost to prevent the package being sent and we will offer you a full refund so you can repurchase with the correct details. You will then be welcome to repurchase with a full and complete domestic or business address. Replacements will be issued in accordance with the cosmetic condition of the handset returned should this be a lesser condition or the same cosmetic condition as purchased. However, if this is not possible then unfortunately, it would be up to you to arrange collection from the incorrect address. Refunds are processed within 3 working days and like for like exchanges within 7 working days (subject to stock availability).

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