10.02.2015
This item will be sent through the Global Shipping Programme and includes international tracking. Please note that you must check the condition and number of packages before you sign for them. We check and double check all orders before they leave our warehouse although sometimes we do make mistakes, if you are short any items in your order please notify us within 48 hours of receiving your order. If there are any stock shortages we will contact you to try and arrange for an alternative product, or advise you on expected delivery date. Do not book your builder until your materials are on site and checked, as some deliveries do go wrong and we are unable to compensate you for your buildersa€™ time.
All delivery charges quoted are for delivery to mainland UK only, some highlands and islands may carry additional costs, if this is the case you will be notified before dispatch, and a full refund will be given if you decide not to accept these charges. Please do not store plastic products in the packaging or inner bags in direct sunlight, as damage may occur to the product due to overheating. Do not store other building materials on top of plastic building products as it may scratch or damage the product.
In the event of a stock shortage we will notify you via your e-mail address or telephone as to when your order can be processed. Wherever possible we will offer alternative items should we be out of stock of the product you have ordered.
We will do our best to deliver complete orders within 6 working days, however we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late delivery.
Goods that are delivered via courier are cut in half and packaged to avoid any unnecessary damage, all goods must be checked for damages before signing (signing as unchecked does not cover you) any claims for shortages or damages that are not clearly marked on paperwork cannot be processed.


We will, wherever possible, deliver goods on our own, specialised transport and by our trained staff.
If we are out of stock we will, wherever possible, provide you with an alternative product or larger size. All guarantees are provided by the manufacturers of the product, and certain terms and conditions will apply to the installation of products - please check the manufacturers website for further details.
Once an order for goods has been accepted it can only be cancelled in our absolute discretion and subject to such terms as we shall impose. Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Items delivered internationally may be subject to customs processing depending on the item's declared value. Youa€™ll see an estimated delivery date - opens in a new window or tab based on the sellera€™s dispatch time and delivery service. Will usually dispatch within 1 working day of receiving cleared payment - opens in a new window or tab. If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag.
When goods are received they must be checked for damages before you sign, if this is not possible then please check goods over & if there is the slightest damage please sign as damaged as no claims can be processed for goods that have been signed for in good condition or as unchecked. We would always advise that any type of PVC guttering or PVC products is stored in a cool place out of direct sunlight to avoid damage due to heat build-up within the packaging.
Returned item must be in resalable condition "has new" with all original packaging in place and unopened.


Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. Delivery times may vary, especially during peak periods and will depend on when your payment clears - opens in a new window or tab. Contact the seller- opens in a new window or tab and request a postage method to your location. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable.
If goods are received damaged then in order for us to send replacements out to you we will require you to send us photographs of all the damaged items along with photographs of the internal and external packaging.
Any extrusions (lengths of product) should be stored horizontally and supported along the whole length of the product. Our warehouse as CCTV cameras so we can pin point where the mistake has been made and get it rectified very quickly. In the case that your order was sent out free of charge then the original delivery costs occurred will be deducted from your refund.



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