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Connecticut and Kansas are working to install next-generation 911 systems, which some say are a necessity in an ever-burgeoning wireless mobile society. Kansas has completed next-generation 911 pilot studies and is working to implement the technology statewide. A citizen at the scene of a car accident sends a text to 911 along with a follow-up smartphone video surveying the damage. This scenario could play out in Kansas and Connecticut, two states currently installing next-generation 911 (NG911) telephone systems at hundreds of emergency call centers.
Connecticut will roll out NG911 on a pilot basis at 10 public safety answering points (PSAPs) during the first quarter of 2015. While the existing narrowband, circuit-switched 911 network has worked satisfactorily since its inception 30 years ago, it has been stretched to its limit as technology advances, Verbil said.
This more diverse set of Internet protocol-based communication is designed for seamless, location-based routing and information sharing between 911 centers and the response teams they're communicating with, Verbil said. Connecticut's NG911 system will utilize the state's public safety data network, a transport infrastructure consisting of 8,800 fiber miles.
The state's original plan was to have next-gen test programs running by last summer, but Frontier Communications' purchase of NG911 vendor AT&T's wireless operations in Connecticut delayed implementation. With Kansas' 105 counties and 117 PSAPs 911-capable, the state is studying pilot data to ensure that NG911 is compliant with the National Emergency Number Association, which is developing the i3 architecture that emergency system vendors will follow. The Kansas Office of Information Technology Services has partnered with the state's NG911 Coordinating Council to design and build a sustainable next-gen offering. The next step is finding a vendor to carry the service, an enterprise that should be completed before the end of the year. Kansas will also harness three large vendor-provided data centers, located both in and out of state, to store servers and other NG911 components. Kansas is collaborating with municipalities on updating geographic information systems so map displays, call routing and address verification are properly synchronized. The overarching vision of Kansas' NG911 system is a virtual map used to route 911 calls throughout the state. Regardless of how it's employed, NG911 is a necessity in an ever-burgeoning wireless mobile society, the communications official believes. Content1?Every year the Charlotte Mecklenburg Police Department partners with CMS to provide 911 education to elementary aged children.
This same dedicated team of supervisors and telecommunicators also participated in other events in the community.
Most common Police Calls:Telecommunicators are trained to get as much information as possible.
ESF schools do not work on depentures and application to the school depend on the catchment area of the school, i.e. Although much work remains nationwide, several states are in the process of deploying statewide IP networks for NG911. More than a decade ago, the National Emergency Number Association (NENA) recognized the need for changes to the nation’s 911 systems. The old systems had their jobs for decades, but in a world of wireless calling and voice over Internet protocol (VoIP), the country needed more accommodating technology. Since then, a generation of youngsters has grown up texting pals not only with words, but with pictures and videos as well. The rapidly changing technology landscape has created a number of challenges that industry and government leaders are working to address. Joe Hernandez, senior vice president of Intrado, a company that supplies 911 solutions to public safety answering points (PSAP) as well as telecom, VoIP and other communications providers, said the current standards are enough to set direction for the industry. Hernandez said IP-based network deployments across the country are showing that it can be done, despite the challenges.
Rollout of the call-delivery system took about three years because there was a lot of testing and retesting to make sure all the components worked together, Davis said. The new IP-based call delivery system, which went live in October 2011, delivers location data to call-takers more quickly, increased the number of lines available for calls, and once other PSAPs are capable of receiving them, it will let the county transfer calls and their associated data to other PSAPs.
Previously calls to 911 could only be transferred to PSAPs that use the same phone company.
Pittsylvania County received money from the Virginia Information Technologies Agency, which administers grants for the Virginia E-911 Services Board aimed at providing equipment and upgrades to PSAPs in the state.
Davis said he’s eager to see new enhancements that the future will bring, but he added that it will take funding from the state or federal level to make texting and all of the future benefits of NG911 a reality. In addition to the technical improvements, Davis said, there will be expenses related to employee training and potentially more staff to successfully serve the public.
While in the past, PSAPs typically made arrangements with 911 service providers directly, the migration to NG911 may lead to more statewide or regional initiatives. New workflows created by the new types of data coming into PSAPs may lend themselves to having specialized call-takers that serve more than one PSAP, according to Fontes.
As the opportunities for easy call routing, transfer of location information and other data become more numerous, so will the possibilities for call-takers to answer calls from locations outside the traditional PSAP. In the long term, it’s likely that NG911 systems will cost less to maintain than legacy systems. Adding to the financial challenges is the fact that as consumers shift to mobile phones, fees assessed to land line phones that have traditionally funded 911 are bringing in less money.
The FCC included the question of funding in a Notice of Proposed Rulemaking, which it released in October to gather input on how to speed the transition to NG911.


Currently 92 counties are connected to the network and can transfer calls and their associated data.
Mark Grady, president of INdigital, the company commissioned by the Indiana Wireless e911 Advisory Board to build and operate the network, said the lightly regulated environment in Indiana was very conducive to building the network. Grady said the board is now asking the Indiana Legislature to update the 911 statute to provide liability limitations for nonvoice technologies and require that subscribers with any device capable of making a 911 call be subject to subscriber fees.
The state is rolling out the texting capability, but Grady said Indiana is taking a cautious approach. Though many things have yet to be resolved with NG911, the foundation is being laid for the technology and the momentum is building.
Scan the daya€™s headlines, as well as original and breaking technology news for state and local government readers.
SNOCOM 911, South Snohomish County’s emergency and public safety communication center, is recognizing two designations during the month of April, 911 Education Month and National Telecommunications’ Week April 13-19.
According to a SNOCOM announcement, 911 Education Month is designed to help spread the word about the use and role of 911 in the public safety arena. National Communications Week April 13-19 is dedicated to recognizing the work and commitment of the communication call takers who answer more than 200 million 911 calls nationwide each year.
SNOCOM will celebrate the National Communications’ Week by honoring its employees, and focusing on their health and wellness to help ease the stress of a difficult job. SNOCOM is one of two regional communications centers in Snohomish County, providing safety communications to seven municipalities – Mountlake Terrace, Brier, Edmonds, Lynnwood, Woodway, Mill Creek and Mukilteo – and Snohomish County Fire District 1.
EdCC launches Spanish-language website for prospective Latino students (4) Good luck with living in diversity.
EdCC launches Spanish-language website for prospective Latino students (4) They should be learning English and we should be requiring them to do so and not pander to them. Wood pieces moved to sidewalk despite "Do Not Enter" sign (4) A large pile of wood, sitting on public property for 9 months, not available for a public removal solution.
Wood pieces moved to sidewalk despite "Do Not Enter" sign (4) I agree, that pile has been there way too long. Wood pieces moved to sidewalk despite "Do Not Enter" sign (4) Nine months to remove the wood pile is not very good performance.
Our policy on reproducing contentMLTnews is licensed under a Creative Commons Attribution 3.0 Unported License. Submit Community NewsDo you have news you'd like to share with the Mountlake Terrace community? In this photo, a Sedgwick County 911 operator works in Wichita's downtown public safety building last year. Though at different stages of implementing the technology, NG911 supporters from both states believe the new arrangement is a needed evolution from an increasingly outdated system. Over the following 12 to 18 months, the system will be installed in all of the state's 104 emergency call centers, said Stephen Verbil, telecommunications manager for Connecticut's Department of Emergency Services and Public Protection. Unlike current voice-centric 911 capabilities, the new classification will allow text-to-911 and eventually, the distribution of video and images through those same emergency channels. In time, local 911 centers will also be able to receive automated data from in-vehicle crash notification systems like OnStar. Verbil points to Vermont, which implemented a modern IP-based network linking its eight PSAPs and uses texting as part of a broader push to enhance the information that can be provided to responders.
Each center has different needs in terms of workflow and installation, while many lack data-ready spaces to support the sensitive servers connecting PSAPs to NG911's vast fiber-optic web.
For now, municipalities are receiving equipment and training for the state-mandated emergency services program.
After successfully completing a pilot study of NG911 capabilities, Kansas is working to deploy the program statewide, said Walter Way, director of emergency communications for Johnson County. Six to 10 PSAPs will be using NG911 by next summer, with the remaining call centers coming onboard as they so choose. Akin to cloud computing, the venture would save jurisdictions money on expensive background gear, Way said. Accuracy is a challenge, and project proponents are espousing regionalization and cost-share systems among PSAPs for the new network. Smartphones, tablets and other mobile technology will send critical knowledge in situations where seconds can make a major difference. Early in the fall, the principals are contacted and dates are arranged thru our the communications team. The center is set up so that should there be an emergency, CMPD, CFD and MEDIC could all work out of one center. Enter the concept of next-generation 911 (NG911), a system that would run on a secure Internet protocol-based network and allow texting, data transfer and more. In fact, a 2011 Pew Internet survey found that 73 percent of cellphone users text, and nearly one-third of them would rather text than talk. In 2011, its executive board formally ratified the i3 standards, which have provided direction for NG911’s underlying infrastructure and interoperability, but numerous technological matters remain to be worked out, including specific standards for sending text messages to 911. The county ran two systems in parallel while the kinks were being worked out to ensure that public safety was not impacted. Otherwise calls had to be directed to a nonemergency line and call data would be lost, Davis said. The grants supplied 80 percent of the funding for both the initial on-premise equipment replacement and the call delivery system.


If one PSAP becomes inoperable because of a disaster, a nearby call center could take over, but agreements would have to be in place.
But upgrades will be costly, and agencies will likely need to maintain two systems for a while. According to the National Center for Health Statistics, more than a quarter of American households no longer have land line service.
The federal government has provided some grants in the past to help states and PSAPs move toward next-generation systems. The subscriber fees, which were originally set at 65 cents per wireless subscriber in the 1990s, helped Indiana fund a statewide network aimed at bringing more efficiency to wireless 911 call routing, as well as funding PSAP needs. In addition, IN911 now supports some wireline calls and other IP-based services, including connections to national crime databases. The state developed legislation in the late 1990s that provided liability limitations for service providers and allowed Indiana to move forward without running into a lot of regulatory hurdles that exist in other states. Texting can be initiated by the 911 call-taker once a traditional voice call has been placed, but the public will not be able to directly text 911 — at least not yet. According to Intrado’s Hernandez, 911 operators will have a variety of options, including building and maintaining their own networks and contracting with a provider. Call takers work rotating schedules in order to provide 911 service 24 hours each day, 365 days a year, and are the front line of the public safety response to emergencies. In 2013, SNOCOM handled 111,350 calls within its 80 square-mile service area in South Snohomish County. To encourage constructive community dialogue, all commenters must use their real names, first and last. Police and emergency responders arrive on location, armed with the up-to-the-second information that could save lives. The state's remaining call centers will then swap systems, with complete shutdown of the legacy network wrapping up by the end of 2016.
The process may be complicated, but end-users who need to call for help will not notice the difference. As a proof of concept, the program transferred emergency calls across phone networks in an efficient manner, said Way.
Kansas is run by local rule, meaning unlike Connecticut, each individual PSAP has leave to opt out of the program.
Depending on the number of PSAPs involved, the upgrade will cost $12 million to $22 million, with funding procured in part from a statewide grant fund. In Way's hometown of Kansas City, Kan., 43 PSAPs are sharing 911 duties within the old format, he said. Way can see NG911 become a kind of Amber Alert during a kidnapping scenario, as a picture of the victim would be transmitted from dispatcher to responder with the touch of a button.
There are supervisors and telecommunicators that dedicate part of their free time to ensuring that the children in this county are educated about 911, how to use it and when to use it. If you have the power to hit people over the head whenever you want, you don’t have to trouble yourself too much figuring out what they think is going on, and therefore, generally speaking, you don’t.
In addition, many people with hearing and speech disabilities have abandoned TTY in favor of text messaging.
Early adopters have begun to lay the foundation for NG911 services, but much work remains to achieve fully functioning NG911 nationwide.
After installing IP-based equipment in the PSAP, the county started looking at call delivery systems and agreed to serve as a pilot for Intrado. Wisely said that in many ways, NG911 cries out for such an approach because the costs of moving to the technology may be more than many local governments can bear on their own.
The IP-based network, called IN911, has undergone several upgrades over the years — the latest took place in 2010 and allowed full support for multimedia emergency services such as text and images.
In addition to liability limitations, Grady said technology standards and location-awareness issues related to text messaging also must be ironed out, and call-takers may not be ready to add nonvoice communication to their already stressful workload. Call takers are trained to gather information to best prepare police or firefighters who will be responding. Hence the sure-fire way to simplify social arrangements, to ignore the incredibly complex play of perspectives, passions, insights, desires, and mutual understandings that human life is really made of, is to make a rule and threaten to attack anyone who breaks it. Despite this phenomenon, just a small number of the nation’s 911 call centers run on secure emergency services IP-based networks, and just a handful of the centers have piloted technologies that allow the public to text 911. Among the complications that must be resolved are the need for further standards development, regulatory hurdles and lack of funding.
Because of the planning involved in these kinds of arrangements, many governments may not be especially eager to tackle them until they have to, but working with neighbors could be the most cost-effective and efficient way to serve the public. Making matters worse, prepaid wireless users are even less likely to pay fees, because most states don’t require it, yet prepaid users make up nearly one-quarter of wireless consumers.
To be fair, this includes comments from longstanding readers who in the past have used just one name. This is why violence has always been the favored recourse of the stupid: it is the one form of stupidity to which it is almost impossible to come up with an intelligent response.




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