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TeamSTEPPS, or Team Strategies and Tools to Enhance Performance and Patient Safety, is an evidence-based teamwork system to improve communication and teamwork skills among healthcare professionals.
Its primary goal is to create a program for healthcare professionals to improve patient safety.
Teaching doctors, nurses and even housekeeping staff to openly communicate and develop mutual trust can result in safer and higher-quality patient care. The introduction of these key strategies results in barriers being removed, such as the hierarchy between doctors and nurses.
The results are teachable skills such as improved leadership, improved efficiency and stronger team collaboration. Sedgwick is proud to have a team of Master TeamSTEPPS Trainers who can provide two-day championship training and four-hour staff training. The Sedgwick model goes far beyond the core training for those who are looking to improve patient safety and take it to the next level. JOIN THE CONVERSATIONStay connected by subscribing to our blog's RSS feed and sharing your comments!
In the spirit of operating openly and with integrity, we respect your voice and simply ask you to interact with this blog in an appropriate manner. The International Civil Aviation Organisation (ICAO) has introduced language proficiency requirements for air traffic controllers and pilots with the objective to improve the level of language proficiency globally and reduce the frequency of communication errors. The ICAO Language Proficiency requirements are applicable to both native and non- native English speakers. The requirements for language proficiency for operational personnel are detailed in ICAO Annex 1 - Personnel Licensing (see Further Reading).


In 2003, ICAO set a deadline of March 2008 for English language proficiency at Level 4 and above for all pilots flying international routes and air traffic controllers serving international airports and routes. For States which were not able to meet the March 2008 deadline, full implementation was to be completed by March 2011.
ICAO require that language skills of pilots and controllers rated at Level 4 are reassessed every three years, Level 5 pilots and controllers - every six years, while at Level 6, no further assessment of English language skills is deemed necessary.
The Level 4 (operational) proficiency is considered as a minimum ‘stepping stone’ to higher levels.
For more information on the ICAO Language Proficiency Requirements consult the ICAO FSIX website: Implementation of Language Proficiency Requirements. Guidance for Examiners and Candidates: Process for the Testing of English Language, Standards Document No. When salespeople attend training without follow-up communication and reinforcement, much of the value of the training can be lost in a short time.
Depending on organization size and managers’ spans of control, it is not always feasible for sales management to coach and mentor to the extent they would like to.
Johnson has held a number of different jobs throughout her professional career, including Production Assistant at the ESPY Awards and Director of Communication for Sales and Training at YP.
First developed by the Department of Defense patient safety program in collaboration with the Agency for Healthcare Research and Quality (AHRQ), TeamSTEPPS was built on 20 years of research and lessons from different industries on teamwork, and provides materials and curriculum to introduce teamwork in all areas of the healthcare system.
This, in turn, changes attitudes toward sharing knowledge and gaining trust, resulting in improved patient care.
We offer ongoing pre-training readiness analyses, leadership training, post-training coaching, webinars to continue team engagement and other methods of ongoing support.


One example shared recently with our team was from a doctor who reported the success of using the SBAR technique (situation, background, assessment and recommendation) to correct an ongoing communication issue. Please be mindful of our community guidelines and direct issues through the appropriate channels. Historically, insufficient English language proficiency on the part of the flight crew or the controller has contributed to a number of accidents and serious incidents (see Related Articles).
The main benefit of high international standards of aviation English is that communications between aircraft crew and controllers are fully understood, particularly when non-standard words and phrases are used. Ongoing coaching and reinforcement of desired skills and strategies is the key to long-term performance improvement. Sales Success Skills thus offers a full range of affordable coaching and mentoring services through our team of coaching professionals. This technique supports the doctor when he receives a call in the middle of the night, and gives the person making the call the right steps and strategies to convey information that is needed to make a quick and effective decision. Also, improved language skills could help increasing the situational awareness of flight crews in relation to other aircraft, both in the air and on the ground.
We provide our clients with a comprehensive menu of reinforcement and coaching options to accomplish this.
For many, the TeamSTEPPS training is literally a personal and professional life-changing experience.



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