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Michael Phelps has broken plenty of records in his swimming career, but only one was 2,168 years in the making. When the 31-year-old phenomenon earned his 12th individual gold medal (20th overall) in the men's 200-meter butterfly, he also tied record for most individual wins in Olympics history, set in 152 BC by Leonidas of Rhodes, according to Olympic historian Bill Mallon. Mallon, a former professional golfer and leading authority on the history of the Olympic Games, reached way, way into the history books to share the amazing statistic.
Phelps wins 12th individual Olympic title, equaling record by Leonidas of Rhodes in Ancient Olympic Games. ICYMI, Leonidas won the stadion, diaulos, and hoplite race at the 164-160-156-152 BC Ancient Olympic Games. For more of PEOPLE's Olympic coverage, pick up our collector's edition, The Best of the Games, on sale now.RELATED VIDEO: Michael Phelps Scores a Gold Medal and Steals a Kiss From Boomer! Phelps extended his record for the most golds of any Olympian ever Tuesday night with his 200-meter butterfly win as well as a team win in the 4x200-meter men's relay, collecting his 20th and 21st first place medals.

At its foundation, ITIL is a library of six core books: Official Introduction, Service Strategy, Service Design, Service Operation, Service Transition and Continual Service Improvement.
Implementation of best practices for help desk services is outlined in the service management best practices section of ITIL version 3.
A help desk needs a system that improves operational efficiencies by reducing the time spent to rediscover previous incidents or problems. A help desk should have a system that gathers information during incident management to help spot problems.
A help desk should have a published service catalog, ideally with pricing information and detailed service descriptions included. The IT Service Management Foundation (itSMF) is the independent professional community and forum for IT Service Management professionals.
To take advantage of the value created by ITIL compliant service management, it’s also important to implement business management software that is designed for the ITIL framework.

American Free Press Reacher Victor Thorn, 54, a long-time researcher and critic of Hillary and Bill Clinton, has been found dead. This system will identify the root cause of frequent recurring incidents by capturing information in a knowledge base. Single ownership by the help desk will ensure quicker response time for end-users with username or password problems. The organization creates resources including white papers, webinars, podcasts and conferences. Marines declaring that his specialty would be ‘Small Computer Systems.’ He achieved certifications in Lotus, Novell, Microsoft, and Cisco.

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