Our computer, smartphone and tablet store all sorts of personal and important files for us.
Knowhow Cloud Backup is an easy way to keep your photos, files and videos securely backed up online. Choose the folders you want to back up from your Windows or Mac computer and we’ll automatically back them up whenever you make any changes.
Our Android and iOS apps allow you to back up the photos and videos on your tablet or smartphone.
You can view your files from any internet enabled iPad, iPhone, Windows phone or Android tablet and smartphone using the Knowhow Cloud app. All your data is protected and backed up in our military grade encrypted UK based data centres. You can share files, photos and videos with friends and family, wherever they are, whatever the size. Files on one computer are automatically available on your other computers with no file restrictions. If you’ve purchased one of our Cloud Services and need help, you can visit our Cloud Support page on the Knowhow website. For further guidance you can also watch our Cloud Video Tutorials on YouTube.Cloud Video Tutorials on YouTube. Here, you can find all the latest news about Knowhow Cloud including information about new software releases and mobile apps. If you're experiencing problems with the Cryptolocker virus, please view our guide to restoring your files below.
If you have upgraded to the latest supported browser and are still having problems connecting to your Knowhow Cloud service, click here for support in updating your browser TLS settings.
We have also issued an update for the iOS app a€“ there are some new features including in-app activation and also some small bug fixes. The Login screen now has a button to enable new customers to activate directly from the app.
When Mobile Backup is first enabled, you will be prompted to grant access to the camera roll.
From v3.2, a business admin can deny a user mobile access to their Knowhow Cloud account through the Advanced Options in the business admin portal. To take advantage of the great new features available with our Knowhow Cloud app, download it now from the App Store. Simple and easy to use, when you launch the updated app and login you'll be take through a mini-tutorial to walk you through all of the options available. When you first open the new app, you'll be taken through a mini tutorial to show you how to get started with the new menu screen. Over the past few months we've been working hard to make Knowhow Cloud as user friendly as possible - and as of today some of our users will be able to start seeing the changes. The desktop software has also had a complete revamp so when you download the Knowhow Cloud software for the first time, you'll be presented with the Welcome Wizard which will help you with your first backup. Version 1.14 is available for both Windows and Mac computers, and includes a new look and feel to make backing up easier, as well as some enhancements to our security features. This process can take awhile, but when you turn it on for the first time you will be able to view its status from the Security tab in Settings. A new option is now available in the Security tab in Settings - "Always keep me logged in".
If you are having problems updating to the latest software, please contact us and we will do our best to help.

Starting at 1am on Wednesday July 24th our Cloud service will be temporarily unavailable, while we carry out scheduled maintenance on our servers. Maintenance should be completed at approximately 6.30am and at this time you will be automatically reconnected to our service. The Settings tab in Manage Backups now has a list of suggested file types to be excluded from backup. Cloud computing services are online services which store this information to a safe and secure location online; they offer a quicker, easier and safer backup than conventional methods of file storage. Using cloud computing, you can access your files and programs from any computer anywhere in the world; all you need is an internet connection.
As with everything related to the internet, it's important to keep security in mind when using cloud products. The security checks don't just need to be at your end; your cloud service provider must keep your data as safe and secure as they can.
Be wary if the service provider only has one storage location, or if they reveal to you the exact physical whereabouts of their servers.
Don't put off your first back-up - the process itself isn't particularly labour-intensive, and your cloud will update automatically once you have finished the initial data transfer. Cloud storage is more flexible than saving to disc or USB stick; you can retrieve your backups anywhere in the world, from any computer. No additional storage space is needed in your home; all you need for online backup is an internet connection. You can schedule regular updates to run automatically; this will happen in the background, so you can get on with using your computer as normal at the same time. If you back-up a large amount of data, your internet service provider may levy extra charges for heavy use of their bandwidth. In the long run, charges for using the service can become more expensive than physical solutions such as external hard drives.
Schedule automatic uploads to run through the provider's storage interface - these ensure your stored data is kept up-to-date.
We use them for work, entertainment and learning, which means we build up a large library of files that we cannot afford to lose. Our easy-to-use software and apps will continue to backup your computer, smartphone or tablet without you having to remember. You can also secure the files on your computer, so if it’s ever lost or stolen your data is safe. Here’s where you’ll find articles on everything Cloud related; from setting up and managing your account to backing up files and using the briefcase. The Windows 8 app has had a redesign so ita€™s easier to get around and making it more intuitive. Tapping the button will direct users to the new activation pages which are responsive to every screen size and orientation. If you choose to deny this, then the next time you access mobile backup, or try to upload files from the Briefcase section, you will be shown the following prompts. With the new update you can automatically back up the photos and videos stored on your Apple iPhone or iPad.
As well as a new look and feel, the app now automatically backs up the photos and videos stored on your tablet or smartphone. You can bring the menu up at any time by swiping right from the left side of your screen or by pressing the menu icon on the top (highlighted in purple).
Updating all our customers to the new software will take some time, but we aim to do this within the next few weeks.

This means that the only way to access your Briefcase files is through the Knowhow Cloud software. During this time you will not be able to log in to your account through the Web Portal and your data will not sync through the desktop software.
Once you have downloaded the new update, you will notice the improvements we have made to the user interface - making it is easier to manage your backups and settings. You can now do this by right-clicking on the Livedrive icon on the right-side of your toolbar and selecting Restore Backups.
Now only the main folders and subfolders (My Documents, My Music etc.) will be shown and other folders can be selected through the More Places option. Backing up online is the latest way to store your personal files and folders without copying the data to disc. If your cloud password falls into the wrong hands, the password-holder may be able to access, change, download or delete your stored files. This means that your backup is regularly updated on your behalf - your computer files are regularly scanned for changes and amendments, ensuring that the data stored 'in the cloud' matches the latest changes made to your hard drive data. Also; if your storage provider's modem (and backup modem) run into problems, your data will be under threat. Some providers offer a web-based interface, while others ask you to download a new software application. For example, they may place a tick on completed sections and a cross where there is still data for upload; this helps you to find out whether you have overlooked anything important.
You can access individual files and folders this way, and even download them onto other computers. It still has the same great features as before such as being able to download your Backup and Briefcase files, and being able to share your files through Facebook, Twitter and LinkedIn. The Dashboard acts as an information centre and shows you the progress of a backup, an up-to-date view of what is still uploading or downloading from your Briefcase, and from here you can easily access the settings, support and more. When used together with encrypted Briefcase, this means that your files are safe and secure in the event of a stolen computer. Make sure your virus scanner and anti-malware software is up-to-date, and that you run your anti-virus scanner on a regular basis.
They also need to have a disaster recovery plan should anything happen to the physical location where the main servers are kept. You can leave the computer to run this backup on its own, provided you have already designated the folders you want stored. NB: the chances of something happening to both the modem AND the backup modem are very slim. Certain services also have apps for smartphones and tablet computers so that you can view and manage your stored data. Even social networking sites such as Facebook can be seen as cloud computing, because they allow you to store and share information online. A good provider will be able to satisfy you that they have a number of secure backups of your files, all stored in different locations.

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