In order to get the most out of Knowhow Cloud, it is recommended that you download and install the normal desktop client application and the new modern Start Screen app. You can find the software download by logging into your Knowhow Cloud account through your internet browser and then going to Account Settings > Software Download. When the install window appears - enter your email address and password, then click Sign In >.
As well as having the Knowhow Cloud app on your smartphone, you can also download the app onto your Windows 8 machine through the Windows Store. The dedicated Windows 8 Knowhow Cloud app lets you access all your content at any time from a Windows 8 computer or Windows 8 RT tablet.
You can find out how to start using the app in our article, How to use the Knowhow Cloud Windows 8 app.

If you are having problems installing the software on your Windows 8 device, check below for a possible solution. Connection problems can either be software or hardware related; one of the main causes is the firewall blocking the connection.
If it connects (and displays a blank screen) then it is not firewall related and could be a user profile related issue. If you are still having problems or would like some help from one of the Knowhow team, you can call us on 0344 561 1234A or you can email us through our Contact Us page.
Your unique 10 digit reference number starting with 74, or 6 digits if you're looking for a repair. Knowhow Cloud enables you to access docs, music, videos and pictures stored on your Windows PC or Apple Mac from anywhere.

The application is designed to sit in the background, continually backing up any changes made to files. It is essentially a modern version of the existing web portal but with specific Windows 8 functionality, such as sharing between apps. Our desktop software will automatically back up your important files to your online account, and our iOS app will enable you to access those files securely from anywhere. If you are unsure how to do this, you can find support on how to allow access from the anti-virus manufacturer's website.

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