Once you start backing up your files to the Cloud, it means they are safe and secure even if your computer breaks down or gets infected with a virus. Any files that had already been backed up from within that folder will be removed from your online Cloud backup once the backup progress has completed. Knowhow Cloud works in the background and checks the backed up folders every hour for any new or updated files.
When backing up your computer, it can take from a few minutes to several hours to several days. If you delete a backed up file from your computer, this will be removed from your online backup once the Knowhow Cloud software scans the backed up folders. If you want to delete files from your computer but still wish to keep them, you will need to upload or move the files to your Briefcase. Knowhow Cloud Backup is designed to be a replica of what is stored on your computer, so you are unable to delete the files from your online backup. If you want to edit backed up files, it's good to remember that Knowhow Cloud saves up to 20 versions of a file in your online backup. If the file you want to open or download is greyed out, it means the file hasn't been uploaded yet and you will only be able to view it once the backup has completed.
Within the Control Centre you can also prioritise which file types you want uploaded first. In order to get the most out of Knowhow Cloud, it is recommended that you download and install the normal desktop client application and the new modern Start Screen app. You can find the software download by logging into your Knowhow Cloud account through your internet browser and then going to Account Settings > Software Download. When the install window appears - enter your email address and password, then click Sign In >. As well as having the Knowhow Cloud app on your smartphone, you can also download the app onto your Windows 8 machine through the Windows Store.
The dedicated Windows 8 Knowhow Cloud app lets you access all your content at any time from a Windows 8 computer or Windows 8 RT tablet. You can find out how to start using the app in our article, How to use the Knowhow Cloud Windows 8 app. If you are having problems installing the software on your Windows 8 device, check below for a possible solution.


Connection problems can either be software or hardware related; one of the main causes is the firewall blocking the connection.
If it connects (and displays a blank screen) then it is not firewall related and could be a user profile related issue. If you are still having problems or would like some help from one of the Knowhow team, you can call us on 0344 561 1234A or you can email us through our Contact Us page. If you haven't created or activated your Knowhow Cloud account, click on Start (under the Activate your account section). If you have already created an account, enter your username and password for the account and click Login. When you sign into your cloud account, you will be presented with a screen similar to below.
A progress bar will be displayed in the top right corner of the screen and will notify you when the file has been successfully download. Select the file you want to upload and press Open (at the bottom of the screen); to search through different folders on your computer press File at the top of the screen.
A box will appear at the top right of your screen showing the file status and will notify you when it has been uploaded successfully. If you have just uploaded the file to Knowhow Cloud, try refreshing the folder you added it to. If the file is still missing from your computer, it is likely that it hasn't been uploaded to Knowhow Cloud correctly.
You can share files with other Modern applications (apps opened in the Start screen), such as Facebook.
Note: Currently you're not able to share files with other Knowhow Cloud users through the Windows 8 Modern app.
The Windows 8 Knowhow Cloud app fully supports the Share Charm, but varies depending on file type and what applications are currently installed on your computer. When you select a file in Knowhow Cloud right-click or swipe up from the bottom of the screen.
As a default Knowhow Cloud doesn't cap your upload speeds; however, if your do want to change this you can go to the Control Centre and then click on the Settings tab > Advanced > Bandwidth.
If you accidently deleted a file or folder and need it back, you have up to 30 days to recover it.


If you don't want them being visible in your online backup you'll need to remove the files from the folder(s) which are being backed up.
So if you make changes to the file on the computer it's stored on, the Cloud software will automatically add this as well. The application is designed to sit in the background, continually backing up any changes made to files.
It is essentially a modern version of the existing web portal but with specific Windows 8 functionality, such as sharing between apps. The display will adjust depending on your screen resolution; higher resolution will stack in a more vertical fashion, displaying everything on one page rather than having to scroll to view more. Open the Charms bar by swiping your finger from the right side of the screen, inwards - or if using a keyboard press Windows Key + C. To refresh open the App bar by swiping up from the bottom of the screen or right-clicking and select Refresh.
We recommend trying to upload the file to the cloud for a second time and if this doesn't work you can contact our dedicated Knowhow support team on 0800 012 1909 (8am to 8pm, 7 days a week). If you want to share files with other users you will need to do this through the desktop software. Open the video file you want to watch and it will be opened in a separate screen ready for you to watch.
If you are unsure how to do this, you can find support on how to allow access from the anti-virus manufacturer's website. You will then be given options to share with other apps, for example, Mail (attach your cloud files to emails) or SkyDrive (upload to another cloud). A list will appear of the folders in your cloud; select the file then press Save to upload it to your Knowhow Cloud.



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