The proliferation of hosted-private branch exchange (PBX) solutions has led to a surplus of information about these virtual telephony systems. Business phone systems reviewer Software Advice has recently put together an article discussing the five important considerations for small business owners deciding between Cloud-based and on-premise PBX systems. On-premise systems typically require a large upfront investment, while hosted systems are paid for with more affordable, monthly payments.
If customization is important, buyers should make this clear up-front when working with PBX providers.
Customization is often attainable with on-premise systems, as an on-staff IT professional commonly oversees the system’s deployment and management. If your system requires advanced customization, on-premise PBX may be a more reasonable option. Hosted vendors may offer a Session Border Controller (SBC) device to help improve data quality, but this will considerably add to system’s cost and complexity. If your company currently manages your own data, chances are you already have a well-staffed IT team–and implementing a hosted PBX system is unlikely to eliminate your existing staff.
If you currently don’t have an IT team, then hosted PBX can potentially save your company from having to hire technical staff members.
For more information on both on-premise and hosted PBX solutions, check out the following article from Susan Campbell at Software Advice: Are On-Premise PBX Systems the Best Choice for SMBs? Our team has been in the telecommunication industry & technology industry over 25 years.


Each user extension gets access to their own conference bridge managed through the Boundless IP user interface. But small business owners should consider the pros and cons of both hosted PBX and on-premise PBX systems when evaluating a new system for their offices.
But buyers should consider the total cost of ownership (TCO) of these systems in addition to the initial capital necessary to purchase a new phone network. In addition, while the initial investment was largely absorbed in year one for on-premise systems, costs increased at a steady rate with hosted PBX systems. If choosing a hosted option, work with a vendor to discuss the exact customizations you need and what they can offer. With hosted PBX solutions, voice and data packets will often fight for preference, which leads to deteriorated voice quality. If you think voice quality may be an issue in larger networks, consider this when evaluating hosted vs. Rather, this just transfers support responsibility to a third-party and adds to your current support costs (rather than reducing them). However, you should also consider how relying on third-party support works with your company’s current strategies. Subscribers can add additional line paths by adding additional Business Bundles or Individual Lines. Alternatively, buyers should have a detailed list of features for hosted providers to ensure they are given an accurate price quote.


While vendors may offer some customization, they are often unable to make extreme customizations for every customer. If your telephone system is critical to your business, you should be very comfortable with your vendor that will be responsible for system support. On-premise PBX, on the other hand, often provides buyers greater flexibility on the features and functionality they want to pay for (particularly, offering more customization for specific users). Plan includes a Hunt Group so that callers can get routed to a person or department, and ring at multiple phones. Other features include time-conditions, music on hold, shared call appearance, Extension Intercom and Group Paging.All Extensions include Voice Mail with Voice Mail to Email. Users can access the Boundless IP Web user interface for voice mail and user features in Multiple Languages. Users will be more efficient by being able to create and control their Conference Bridge (included with each extension) (Number of participants regulated by number of subscribed lines). Our business is a US Based Company, with our support center in the US.With Boundless IP there are No setup Fees, No Hidden Activation Fees or Taxes.




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